Alicia d.
AD
Alicia d.
Sr Customer Success Manager
Mid-Market (51-1000 emp.)
"Matik helps create client review documents quickly and easily with the appropriate analytics."
5/5
What do you like best about Matik?

Easy creation and quick updates from the Matik team! Integrations with our Analytics platform allow for quick creation of decks in 2 - 3 mins that used to take 30-40. Review collected by and hosted on G2.com.

What do you dislike about Matik?

The calendar entry dates require users to physically select the date and do not allow for typed date entry (no instructions for this in the platform). Review collected by and hosted on G2.com.

Ambar E.
AE
Ambar E.
Customer Success Manager
Mid-Market (51-1000 emp.)
"Matik CSM Review"
5/5
What do you like best about Matik?

The ease of use is incredible! The content is extremely valuable and allows for meaningful conversations with customers. The data is extremely easy and efficient to run while saving lots of time. Review collected by and hosted on G2.com.

What do you dislike about Matik?

There are limitations to how the data can be reviewed (ie by group breakdown) but our team is constantly working to expand what is possible and available in Matik. Review collected by and hosted on G2.com.

Kyle C.
KC
Kyle C.
Enterprise Customer Success Manager
Mid-Market (51-1000 emp.)
"CSM Handshake Review"
5/5
What do you like best about Matik?

It is magic - it saves ENORMOUS amounts of time! Review collected by and hosted on G2.com.

What do you dislike about Matik?

Sometimes the data pulled shows errors, often have to validate in Looker if it is correct Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Matik helps me deliver value to my customers...fast!"
5/5
What do you like best about Matik?

Matik has a great UI, which allows me to easily create presentations to pitch to my customers. The reporting is accurate, the decks are easy to comprehend, and customers can't get enough. Matik has helped me gain trust with my customers quickly, giving them the insights they need to report the value of our platform internally, which has resulted in expansion deals. Review collected by and hosted on G2.com.

What do you dislike about Matik?

I wish I had Matik sooner, nothing I do not like Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Great Support"
4.5/5
What do you like best about Matik?

The customer support and training Matik provides are amazing and very helpful! Whether it is weekly meetings or a common Slack channel - help is always there when needed! Review collected by and hosted on G2.com.

What do you dislike about Matik?

The tool itself is sometimes a little "sensitive" when it comes to changes in the input but those issues can be sorted quickly, so I wouldn't say it is something I really "dislike". Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Professional layout & time savings"
5/5
What do you like best about Matik?

Lay out of data is professional and clean while still have the ability to update and tweak easily Review collected by and hosted on G2.com.

What do you dislike about Matik?

Data errors / data source issues result in post poning of client connections Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Great Data Platform - helpful for my customer interactions!"
5/5
What do you like best about Matik?

I like the graphics and data I'm able to get out of Matik. My customers love it as well! So easy to use and always SUPER INSIGHTFUL! The data helps me have great conversations with my customers. Review collected by and hosted on G2.com.

What do you dislike about Matik?

None! I like this product a lot. Nothing is missing. Review collected by and hosted on G2.com.

Ryan A.
RA
Ryan A.
Renewals Manager
Enterprise (> 1000 emp.)
"Great piece of software but needs a bit of polishing. Some areas are a little unique."
4/5
What do you like best about Matik?

Integrates directly, pulls the right information and several items are there and usable. Review collected by and hosted on G2.com.

What do you dislike about Matik?

A little not user friendly. I would like all the slides available, and I put in the information and then select the slides that I want.

it would be good to have a background to how the fields are calculated.

I'd like to have more details around integration. Review collected by and hosted on G2.com.

Evan C.
EC
Evan C.
Chief of Staff
Mid-Market (51-1000 emp.)
"Great tool to unlock data-driven reporting for customer facing orgs"
5/5
What do you like best about Matik?

Matik delivers on the promise of making it easier to get personalized data in front of prospects and customers. The tool itself is very intuitive, and once you build out the data elements you want to be able to incorporate into various presentations, it's very easy for less-technical org leaders to generate content. The Matik team is highly invested in ensuring their customers' success on the tool -- super responsive throughout the (fast) onboarding process and weekly touchpoints since we've been live. We rolled out for our customer success organization and have quickly seen the value it can deliver to other teams as well (sales & onboarding) Review collected by and hosted on G2.com.

What do you dislike about Matik?

I don't see any downsides at this point. If you can dedicate the time & resources to set it up properly, it will deliver value to your organization in spades. Review collected by and hosted on G2.com.

Casey R.
CR
Casey R.
Customer Success and Operations Analyst
Mid-Market (51-1000 emp.)
"Matik has been game-changing for our organization!"
5/5
What do you like best about Matik?

Matik allows our organization to easily produce content that demonstrates value to our customers. Before using Matik, all data was bottlenecked through the analyst (myself), making it extremely time consuming to create data-driven content for our customers. As a result, it was difficult to show our entire customer base valuable data on a consistent cadence. With Matik, we can easily produce data-driven content for our customers within seconds instead of hours, which means we can reach many more customers with critical metrics that show the value of our organization. Review collected by and hosted on G2.com.

What do you dislike about Matik?

There is not much about Matik I dislike. Review collected by and hosted on G2.com.