There are so many options within the same system. Many opportunities to utilize MasterControl to drive process improvements and efficiency within the organization Review collected by and hosted on G2.com.

There are some modules that have permissions and access rights that are separate so the work needs to be duplicated (for example the general QMS and also Ax). The system also lacks some flexibility in some areas and instead of having the tool work for us, sometimes we feel like we need to adjust our work for the tool. The support from MasterControl's representatives also isn't that great and they tend to cancel or reschedule meetings a lot. Review collected by and hosted on G2.com.

Checklists can be launched from moc interface Review collected by and hosted on G2.com.

Stand alone not mandatory action items to be launched separately and not directly linked to moc Review collected by and hosted on G2.com.

What can be configured freely to fit the company's process Review collected by and hosted on G2.com.

The screen looks like a phone or tablet PC, so I have to scroll a lot Review collected by and hosted on G2.com.

I like MasterControl Quality Management System because it's super easy to configure as I want. The good development process and release process are also aspects I appreciate. We switched from D4 to MasterControl because of its functionalities. Review collected by and hosted on G2.com.

Product release Review collected by and hosted on G2.com.

MasterControl is completely audit-ready, which gives us peace of mind. Building custom workflows is surprisingly easy and intuitive, and whenever we do run into a roadblock, their customer support is incredibly good Review collected by and hosted on G2.com.

The AI features could definitely be better and feel a bit behind modern standards. Also, the backend administration. Specifically managing user permissions and setting up training profiles is quite cumbersome. Review collected by and hosted on G2.com.

Fully validated, compliant eQMS. Easy to use for document control, training, and AQEM. Ability to link documents makes for fast reference. Customer service is usually very quick and helpful in resolving issues. Review collected by and hosted on G2.com.

Very expensive for small businesses. Cost makes most modules out of reach for startups. AQEM has issues that need to be addressed. Review collected by and hosted on G2.com.

I appreciate the versatility and ease of use offered by MasterControl Quality Management System, making it accessible for various tasks within my company. The easy filing system for company documentation is particularly beneficial, ensuring that important files are organized and readily accessible. Moreover, the real-time review feature across multiple sites significantly enhances document management capabilities. I also value the centralized training software and change control management, which streamline our workflow and boost efficiency. The initial setup was easy enough, simplifying the transition to this system. Review collected by and hosted on G2.com.

I frequently get logged off the MasterControl Quality Management System in the middle of working on a module or eform. Additionally, I am frustrated by the inability to make multiple selections during dropdown items. Review collected by and hosted on G2.com.

I like that MasterControl Quality Management System is very easygoing and inclusive. I really appreciate how a lot of the modules tie in with one another, which makes it a great system for document control and managing retention records. Additionally, the initial setup was pretty user-friendly, and although it was a bit challenging at first due to switching from different systems, once we got more involved, the configurations were pretty easy to get through. Review collected by and hosted on G2.com.

I think we're gonna be improvement on some of the in progress modules. Review collected by and hosted on G2.com.

I really like the ease of infocard creation and collaboration in the MasterControl Quality Management System. It's user-friendly and easy to learn, which is great. I also appreciate the reports and the flexible role and rights options. The initial setup was fairly easy, especially with MC help. Review collected by and hosted on G2.com.

AQEM needs lots of improvement to be better than FBS. The basic expectation would be to do everything that FBS does, with the addition of customization. Review collected by and hosted on G2.com.

I like that MasterControl Quality Management System contains all of the modules in one place, which makes it fairly easy to use. It streamlines work, allowing collaboration with different people from various business units and even across continents. This helps in having everything in place and improves our ability to work together. Review collected by and hosted on G2.com.

The forms should have the option to use rich text instead of plain text. The ability to add links and photos into complaints would be beneficial. Review collected by and hosted on G2.com.