--- title: MasterControl Quality Management System Reviews meta_title: 'MasterControl Quality Management System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 523 reviews by the users' company size, role or industry to find out how MasterControl Quality Management System works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 523 scale: '5' date_modified: '2026-07-13' parent_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- # MasterControl Quality Management System Reviews **Vendor:** MasterControl **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.3/5.0 **Total Reviews:** 523 ## About MasterControl Quality Management System MasterControl Quality Excellence is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Targeted primarily at quality professionals within the life sciences industry, MasterControl Qx serves a diverse range of organizations, from pharmaceuticals to biotechnology and medical devices. These industries often face stringent regulatory requirements and complex quality assurance processes. MasterControl Qx offers a centralized platform that integrates various quality management functions, allowing users to manage quality events, documentation, training, and audits seamlessly. This integration not only enhances operational efficiency but also ensures that organizations remain compliant with industry standards. One of the standout features of MasterControl Qx is its intelligent automation capabilities. By automating routine quality management tasks, organizations can reduce manual errors and free up valuable time for quality professionals to focus on more strategic initiatives. Additionally, the platform provides robust data insights that empower users to make informed decisions based on real-time information. This data-driven approach enhances the ability to identify trends, monitor compliance, and drive continuous improvement within quality processes. Furthermore, MasterControl Qx is designed to foster collaboration across departments and teams. The platform's connected nature allows for easy sharing of information and documentation, ensuring that all stakeholders are aligned and informed. This collaborative environment not only enhances communication but also supports a culture of quality throughout the organization. By utilizing MasterControl Qx, companies can create a more agile and responsive quality management system that adapts to changing regulatory landscapes and market demands. Overall, MasterControl Quality Excellence (Qx) stands out in the QMS category by providing a holistic solution tailored to the specific needs of the life sciences industry. Its combination of intelligent automation, robust data insights, and collaborative features positions it as a valuable tool for organizations striving to maintain high-quality standards while navigating the complexities of regulatory compliance. ## MasterControl Quality Management System Pros & Cons **What users like:** - Users find MasterControl QMS to be **user-friendly and intuitive** , simplifying workflows and enhancing overall usability. (115 reviews) - Users value the **centralized document management** capabilities of MasterControl, enhancing efficiency and compliance across various functions. (87 reviews) - Users appreciate the **centralized training system** of MasterControl, enhancing efficiency and compliance through integrated functionalities. (65 reviews) - Users value the **effective document control** of MasterControl, enjoying easy access to documents and streamlined processes. (47 reviews) - Users value the **customizable and easy-to-navigate features** of MasterControl, enhancing productivity in quality management processes. (44 reviews) - Users appreciate the **intuitive interface** of MasterControl Quality Management System, making documentation management efficient and effortless. (42 reviews) - QMS Management (40 reviews) - Users appreciate the **time-saving and efficient workflows** of MasterControl, enhancing their document management experience significantly. (35 reviews) - Customizability (30 reviews) - Integrations (30 reviews) **What users dislike:** - Users find the **interface not intuitive** , making it difficult to navigate and locate essential information quickly. (43 reviews) - Users face a **steep learning curve** with MasterControl, complicating initial setup and navigation despite its overall effectiveness. (42 reviews) - Users find **difficult usability** in MasterControl's report creation and workflow setup, hindering their overall experience. (32 reviews) - Users often find the **end-user interface challenging to navigate** , which complicates their overall experience with the system. (29 reviews) - Users find the **complex setup** of MasterControl Quality Management System challenging, requiring extensive training and understanding of workflows. (27 reviews) - Users find the **learning difficulty** considerable, requiring extensive training to navigate the system effectively. (25 reviews) - Module Issues (25 reviews) - Complexity (24 reviews) - Users express concerns about **feature limitations** from using older software versions, impacting access to updates and support. (24 reviews) - Limited Customization (21 reviews) ## MasterControl Quality Management System Reviews ### 1. Overall good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about MasterControl Quality Management System?** Its seamless integration of quality processes, real-time visibility, and strong document control capabilities. **What do you dislike about MasterControl Quality Management System?** Differences between modules make the system less intuitive and require extra time to adapt and navigate. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It centralizes quality processes, ensures data integrity, and simplifies audits and compliance, saving time and reducing errors. ### 2. Easy to encourage harmonization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about MasterControl Quality Management System?** I like that MasterControl harmonizes and integrates processes such as document control and training and audits. It's an opportunity you digitize and share data. **What do you dislike about MasterControl Quality Management System?** There are times when a process cannot be duplicated or integration is a little complicated. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Digitizing and streamlining processes. ### 3. Qx MasterControl Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** Document Management is customizable to be able to meet the needs of your company. **What do you dislike about MasterControl Quality Management System?** When a document is archived, the course that it is linked to doesn’t get automatically archived. This has to be done manually **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Gain efficiencies compared to paper based systems. ### 4. Doc control made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The system is validated, used broadly among the life sciences industry, including some departments in FDA. Also, for multi-site companies and users working remotely from the US, Canada and the UK, the ability to collect electronic signatures is extremely important. Additionally, some labs went through the transition from another eQMS into MC, and we received the feedback that MasterControl is easier to use from the end-user perspective. From the SysAdmin perspective, I have experience with CQ (Salesforce) and I would say that MC is a lot easier to implement. **What do you dislike about MasterControl Quality Management System?** The tech support used to be better in the past (about 4 years ago). But now there is some room for improvement. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** If you learn how to use the Documents Module well, you can use it for several processes in your lab, converting them from paper-based to electronic in MC. Also keeping training records and document revisions in one place is a plus, specially for the life sciences industry, which is heavily audited. ### 5. Best practices compliant configurable system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about MasterControl Quality Management System?** The built-in process workflows make implementation much easier. **What do you dislike about MasterControl Quality Management System?** Accessing the user interface requires multiple clicks, and the absence of hint text makes navigation less intuitive. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** This platform offers a global solution that enables centralized control and provides clear visibility into trends. ### 6. MasterControl user experience. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** The system automates the launch of training tasks to all trainees. **What do you dislike about MasterControl Quality Management System?** The software is not intuitive/user friendly. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** This tool offers document collaboration features, streamlines the approval process through routing, and automatically initiates training sessions for documents once they are approved. ### 7. Mastercontrol masters **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley Q. | Sr. Manager, Quality Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about MasterControl Quality Management System?** I love the overall integration and excitement that it has generated within the organization! **What do you dislike about MasterControl Quality Management System?** The current limitations with fbs and lack of quality information on the new insights platform. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Mastercontrol has greatly streamline processes within our organization. The ability to integrate processes within a single platform has been a huge win! ### 8. Mx Summit Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about MasterControl Quality Management System?** Everything is in one place and can be easily linked together. **What do you dislike about MasterControl Quality Management System?** The import was not as successful as team had hoped. It required many manual updates. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Consolidating everything in one place, especially with the linkage to Production Records ### 9. Document Control Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Macky C. | Sr. Manager, document control, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about MasterControl Quality Management System?** What I like best is that it's a centralized system that supports documents, training, risl, audit, supplier, projects - Quality Complete and PLx. I am also looking forward to the new AQEM - enhance forms. **What do you dislike about MasterControl Quality Management System?** Very little dislike if there's any. For right now, it woould be the wait for AQEM. We wanted to use enhance form earlier this year, but had to stay using our manual paper process for CAPA, Deviation, etc. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Training records and document management. It is a critical process that we have our revision controlled documents go through the proper review, approval, and release process -- also critical that these effective documents are sent out for training in a timely manner, MasterControl supports all these process. ### 10. MasterControl is the way to go **Rating:** 4.5/5.0 stars **Reviewed by:** Ankita P. | Document control& Training Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about MasterControl Quality Management System?** MasterControl has set of configuration in way to control and make it work efficient. **What do you dislike about MasterControl Quality Management System?** Collaboration step should incorporate with share point to work on documents at a same time by multiple people. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The system minimizing a unnecessary human interaction. Automation of process makes life easier. ### 11. Extremely versatile and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Nima F. | Senior Production Quality Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about MasterControl Quality Management System?** The modules integrate very well together and the interface is very easy to navigate. AQEM is an extremely versatile tool in creating various workflows for the different QMS-level processes such as CAPA, deviations, SCARs, etc. **What do you dislike about MasterControl Quality Management System?** AQEM is still in the early phases and there are improvements that can be made in regards to the UX and UI, and how easy it is to find certain pieces of information at a glance. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Creating specific workflows for document approval processes, as well as workflow for tackling different QMS-level processes. ### 12. Review AG **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** Ease of use. Versatility. Power. Speed. No need for paper. Everything is within reach. No paper **What do you dislike about MasterControl Quality Management System?** Tedious setup for the audit module. It has not changed much in the last few years. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Info within the same module. Traceable ### 13. Quality Engineer review **Rating:** 5.0/5.0 stars **Reviewed by:** Keyla S. | Quality engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about MasterControl Quality Management System?** The document and training. How the talk to each other. **What do you dislike about MasterControl Quality Management System?** We just launched so ask me next year and I’ll have an answer. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The way we upload documents and how easy it is for users. ### 14. The system is very organized and helps companies with process of quality records **Rating:** 5.0/5.0 stars **Reviewed by:** Alla Z. | Manager of Quality Unit Investigations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about MasterControl Quality Management System?** I like Workflows in AQEM for process quality records **What do you dislike about MasterControl Quality Management System?** No identifiers on the attachments are available. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Document organization. ### 15. MasterControl Qx Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** The platform is easy for end users to understand and use. Workflow customization is highly desired and appreciated. **What do you dislike about MasterControl Quality Management System?** The roles and vaults was a bit confusing and there was some initial confusion for applicability and cohesiveness. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Transitioning from a paper-based system to an electronic one requires strict adherence to all relevant regulations. The Qx platform has truly transformed the way we handle documentation and manage training, making a significant difference for us. ### 16. MC: a powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about MasterControl Quality Management System?** Easy management of documents as well as the training program. **What do you dislike about MasterControl Quality Management System?** Currently, the search module is not optimal. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Management of documents, training, events, change controls, deviation under a single platform. ### 17. A Qx Review **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew W. | Quality Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about MasterControl Quality Management System?** I like how easy it is to collaborate on documents **What do you dislike about MasterControl Quality Management System?** I dislike how complicated the implementation was. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It is moving all of our paper processes to electronic. ### 18. Great first time Summit experience **Rating:** 5.0/5.0 stars **Reviewed by:** Corneliu N. | Director Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about MasterControl Quality Management System?** All the upcoming exciting features planned for next year **What do you dislike about MasterControl Quality Management System?** eForms sometimes can be complicated to use **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Combining all our departments into one unified system ### 19. We Love MC! **Rating:** 5.0/5.0 stars **Reviewed by:** Lyndsey E. | Manager Document Control/Archivist, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** So many processes in one place is great and easy. **What do you dislike about MasterControl Quality Management System?** There are some rigid features that need updating. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Training in 1 place with documents management. ### 20. MasterControl QMS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** AQEM has not been fully implemented in our company, but it is fully built in our test site and many of our users have tested the module out and it is greatly beneficial given our current paper based flow. **What do you dislike about MasterControl Quality Management System?** Self validation instead of auto validation from MasterControl. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Stepping away from paper based workflow and easier use for users. ### 21. MasterControl Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** MasterControl keeps everything organized and is user friendly the system is great for compliance audits. **What do you dislike about MasterControl Quality Management System?** I haven’t experienced many dislikes. At times it can be hard to follow and creating new workflows ect. Can be a challenge but support team is great. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It keeps all documents organized, generates reports keeps calibrations and supplier files up to date. ### 22. Great Document management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about MasterControl Quality Management System?** Improved document lifecycle tracking and a noticeable reduction in paper usage have been significant benefits. **What do you dislike about MasterControl Quality Management System?** The interface is not very user-friendly, and I often find myself having to click through several menus just to access basic information. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** This solution eliminates the need to keep paper documents for years and also provides improved tracking of approvals. ### 23. MasterControl **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** I like The intuitiveness of the system. It is easy to use and learn. **What do you dislike about MasterControl Quality Management System?** There are a lot of clicks to get to the information you want. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It is Solving the problem of having a compliant QMS to regulatory standards. We now have a compliant system and have significantly reduced NCs received during audits. ### 24. MasterControl QMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about MasterControl Quality Management System?** The best thing I like about Master Control QMS is the flexibility allowing to create variations to workflows. Also the different options you have to view the documents. **What do you dislike about MasterControl Quality Management System?** While customization is convenient, sometimes it is confusing to end users **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Making sure that obsolete documents are removed and not visible to the population ### 25. Quality at your fingertips **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia D. | QA Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about MasterControl Quality Management System?** The most helpful thing about QMS in MasterControl is the ability to deliver quality in a centralized system. The system provides methods of control that supersede what a paper system offers and allows the ability to manage workflows and documents easily. **What do you dislike about MasterControl Quality Management System?** What I dislike MasterControl QMS because some modules are easy to understand, and others require more time and workarounds to bring the system up to speed for particular company needs. An enhancement is always helpful but is not provided immediately; thus, a user has edited the system and has to track backward to make changes. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The business problem that MasterControl Quality Management System is solving is removing paper from our systems. Since we are heavily reliant on paper, using an electronic system eliminates the need to record everything on paper and manage the system more efficiently. There are also fewer errors made using a digitized system versus paper and cost savings involved. ### 26. Take control of your QMS with MasterControl **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Director of Quality - Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about MasterControl Quality Management System?** MasterControl is an excellent solution for managing quality and compliance. Its user-friendly interface, automated workflows, and real-time tracking streamline processes, ensuring efficiency and accuracy. The platform’s robust features help reduce risks, improve collaboration, and maintain regulatory compliance. It’s a reliable tool for organizations striving for continuous improvement and operational excellence. **What do you dislike about MasterControl Quality Management System?** While MasterControl offers robust features, some users may find the initial setup and configuration complex. It can require significant time and training to fully utilize its capabilities. Additionally, customization options, though available, might feel limited for highly specific needs. Some users have also reported that occasional system updates can disrupt workflows temporarily. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl solves key challenges in quality and compliance management by automating document control, streamlining audits, and ensuring regulatory compliance. It reduces manual errors, improves collaboration across departments, and accelerates product approvals. The platform helps organizations manage risks effectively, maintain consistent standards, and achieve continuous improvement through real-time tracking and workflow automation. ### 27. A New World for Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsey H. | QA/RA specialist., Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about MasterControl Quality Management System?** Using MasterControl has given our company a sense of freedom where documents are being held in one place giving everyone a one system hub instead of searching in multiple places. The implementation gave the Quality and Regulatory department a sense of ease, with the customer support in our corner if help was needed. The frequency of use has skyrocketed from our former document control system. **What do you dislike about MasterControl Quality Management System?** The one draw back for MasterControl would be not being able to run reports based on custom fields. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterContorl is solving the controlled document useage where employees use to save old versions of documents to train on an keep on their desktop. Where MasterControl makes sure the controlled copy is the only thing that can be pulled and used. The function of watermarks have helped our company know which document versions they are able to use. Collaborating in one place has given everyone a sense of ease where the documents are in one place not being in SharePoint, email, word saving to desktop versions to work on. ### 28. Digitizing training has saved weeks of work **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian D. | Global Quality Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** Automated email notifications. Automated reports. No need for hand written signatures. Electronic signatures increase approval time. Almost no maintenance for logs. **What do you dislike about MasterControl Quality Management System?** Reporting is difficult at first but Mastercontrol is working on new features to improve this experience. One of them is called Insights which is a more user friendly way of creating dashboards. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Handling the amount of training management for the variety of sops we have. Making changes to documents is no longer a nightmare and it makes updates to our qms more approachable. ### 29. Solid QMS for a small biotech **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey H. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about MasterControl Quality Management System?** Cost-effective and powerful document management, training, audit, and electronic form solutions. Responsive customer service and account management. Quarterly cloud updates mean new features and bug fixes are pushed out every quarter. Additionally, their advanced platform updates monthly. Thorough validation and risk assessment tools. Robust reporting features. **What do you dislike about MasterControl Quality Management System?** Certain features are limited in configurability, e.g., electronic form design/logic and document/audit workflows. Because it was originally designed as a document management system, there are "InfoCards" or essentially documents for everything, e.g., Trainees and Trainers. This, as well as some modules not "communicating" with each other can make the system seem disjointed, non-intuitive, and a challenge for reporting. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** We have been moving paper-based processes to electronic, and MasterControl has been the primary solution in that transition. Custom designed electronic-forms coupled with MasterControl designed solutions for CAPAs, DEVs, etc. have greatly increased efficiency, data integrity, transparency, and compliance. ### 30. MasterControl Qx is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about MasterControl Quality Management System?** MasterControl had been the most comprehensive eQMS tool I have used. It's connectivity within the tool is amazing. **What do you dislike about MasterControl Quality Management System?** Some of the system admin features are tedious. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** We were a paper based system that had no way to connect or analyze the data. ### 31. MC Qx at ONT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Nanotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about MasterControl Quality Management System?** MC Qx allows us to manage documents, training and quality processes all in one system. User access can be controlled for different areas and document types. Support and learning resources are available and really useful. **What do you dislike about MasterControl Quality Management System?** Some of the user interface is not super intuitive, which we overcome with end user training. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MC is providing digital solutions to change management, training records, deviations, and more. This means that processes are more controlled and information can be retrieved easily. ### 32. MasterControl **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** Having all of our QMS information consolidated in a single system is convenient. It makes managing everything much easier. **What do you dislike about MasterControl Quality Management System?** MasterControl's functionality would benefit from some updates to improve ease of use for end users. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The planned enhancements should be a welcome improvement. ### 33. High quality system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** It is a user friendly system that is easy to navigate once you understand each role **What do you dislike about MasterControl Quality Management System?** I wish the support/user communication was in more convenient area **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Our document control and how our employees receive their trainings and have constant access to WI/SOP ### 34. Mastercontrol review **Rating:** 5.0/5.0 stars **Reviewed by:** Predrag R. | Manager Global QMS, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about MasterControl Quality Management System?** Makes my life easier. A lot faster to do the processes than in paper form. From my point of view user friendly. **What do you dislike about MasterControl Quality Management System?** System sometimes crashes and that could make my life harder :) **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Easy tracking of the processes. ### 35. Documents & Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about MasterControl Quality Management System?** My favorite part of MasterControl is how the documents and training module work together. The connection between the two modules along with the use of reports makes for a seamless experience from document creation to making sure the correct users are assigned to the trainings. **What do you dislike about MasterControl Quality Management System?** My least favorite part of the MasterControl Quality Management System is the lack of easy tools for tracking document periodic reviews. A report specific to periodic reviews would be incredibly helpful. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The switch from FBS to the AQEM platform will be a game changer. The current method for creating eforms is cumbersome. ### 36. QMS done pretty good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about MasterControl Quality Management System?** I like the integration of training and documentation **What do you dislike about MasterControl Quality Management System?** Upgrades are difficult. They require an entire team of support and often the team members are unfamiliar with our needs **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Training verification and document control ### 37. MasterControl Qx **Rating:** 3.5/5.0 stars **Reviewed by:** Greg H. | Supervisor, QMS Systems, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about MasterControl Quality Management System?** Functionality is great. Integration between documents and training helpful. **What do you dislike about MasterControl Quality Management System?** Sometimes can be inflexible do to changing business needs **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Helps with audits and helps reduce errors. ### 38. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about MasterControl Quality Management System?** It's easy to use and easy for beginners to use too **What do you dislike about MasterControl Quality Management System?** There are a few breaks in the loop when connecting quality to production and ops but I see that is changing **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Moving things from paper to electronic ### 39. MasterControl Qx for Life Sciences **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MasterControl Quality Management System?** Paperless document approval workflows, cloud based solution, electronically-managed training system. Validation on demand. Customer support is fantastic. **What do you dislike about MasterControl Quality Management System?** The interface layout is not intuitive (not a fan of tile view). Some basic information takes several clicks to find, such as viewing the status of a document in a workflow (not user-friendly, even admin). There are similar icons used for different functions, such as in collaboration workspace, there is "i" for information, another "i" for InfoCard, and an "eye" icon for viewing, which can be confusing for end users. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Cloud-based electronic system reduces amount of lost paperwork, ensures all required fields are filled. Allows users to approve in parallel. Training program is easier to manage. ### 40. Mastercontrol **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MasterControl Quality Management System?** The ability of MasterControl QMS to connect and seamlessly link to all the other modules is great. **What do you dislike about MasterControl Quality Management System?** I dislike the MC audit module. Its very old and clunky. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It's helped us become more efficient and faster in our ability to sign off and look for documents ### 41. Overall useful, a little complicated with terminology **Rating:** 4.0/5.0 stars **Reviewed by:** Lexie W. | Maintenance administrative specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about MasterControl Quality Management System?** The ease of the accessibility of it. Along with the simplicity of it **What do you dislike about MasterControl Quality Management System?** There are aggressive tech issues sometimes that cause problems they can take several months to fix an issue **What problems is MasterControl Quality Management System solving and how is that benefiting you?** It keeps things uniform throughout the plant ### 42. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about MasterControl Quality Management System?** It is intuitive and user friendlt. The help files and self study guides help a lot **What do you dislike about MasterControl Quality Management System?** The inability to sync to AQEM (it is a work in progress). **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Minimizing user errors and automation ### 43. Good system for Documentation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about MasterControl Quality Management System?** Documentation system is a good solid system. The customer support is oke. Users which are often in MasterControl understand the system, for users which are not often in MasterControl it is more challeging. **What do you dislike about MasterControl Quality Management System?** What I hear the most from our organization is the Supplier module. But it is also difficult to get an good overview from the FBS records. You need to know a lot about MasterControl as a user to keep overview of the records of your department. If it is out of your tasklist it is easily forgotten. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Get all records and documents in one system. ### 44. Unmatched Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda O. | Director, Quality and Regulatory, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about MasterControl Quality Management System?** The system is built on a robust nfrastructure. Having worked for another eQMS vendor, I know (painstakingly) how challenging it can be to build a configurable product that can support various industries AND ensure it operates reliably in a rapidly evolving technical environment. As a quality/regulatory professional in healthcare - this is absolutely essential and foundational to ensure the products and services we offer consistently meet high standards. All of the support and features MasterControl offers allows companies to leave most of the software lifecycle requirements to the experts so we can focus on what we do best - developing and manufacturing products to help patients. **What do you dislike about MasterControl Quality Management System?** It is a little tedious to setup appropriately (understandably so) but that can be difficult when you have a small team. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Document and Training Management which are the foundation of a quality system. ### 45. MasterControl QMS **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte M. | Head of Specialist Projects , Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about MasterControl Quality Management System?** The range of quality assurance forms and processes that are incorporated, plus the eForm option to build out custom items Being able to create a workflow that linked key quality form types together to ensure a full end-to-end flow was captured to support any deviations/out of specification results etc. Having all the reports, investigations, results and conclusions all in one SaaS platform allows for ease of preparation for audits (particularly regulatory ones) and helps support drug approval applications eQMS offering easier to implement than the previous spreadsheet option, on-demand training (with the option to purchase additional training courses) helps with the user adoption for maximum usage by all team members. If you purchase other MasterControl products, they readily integrate with one another for a one-stop-shop, seamless SaaS platform for all regulatory needs **What do you dislike about MasterControl Quality Management System?** Configuration of the platform, the eQMS offers a more customisable product that can be easily tailored by the customer whereas the previous spreadsheet upload format was not very user-friendly **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Quality management Logging of events and tracking actions within the MasterControl company Education on the platform was provided to all members of the Professional Services team to ensure colleagues were experts in each module so that the best solution configurations could be proposed and built for customers, based on their specific use cases and pain points ### 46. Good possibility for enhancing Company compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Per T. | Senior IT project manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about MasterControl Quality Management System?** Good overview and functionalities for our QMS team Secure compliance **What do you dislike about MasterControl Quality Management System?** Downsides of MC is clickomania - too many click to get to the result needed **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Keep Documentation from our development and release in control ### 47. MasterControl in Mx **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about MasterControl Quality Management System?** All out regulatory and document needs are under one umbrella in their own suites. **What do you dislike about MasterControl Quality Management System?** Annovation can be slow in some of the suites. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** MasterControl allows for better real time monitoring, and metrics tracking. ### 48. Good system with room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about MasterControl Quality Management System?** System is user friendly, pretty intuitive and easy to configure. I can see room for imprevement but it is heading into the right direction. **What do you dislike about MasterControl Quality Management System?** The performance on "on prem" version, pdf publishing time and constant issues with pdf not beeing generated, issues with custom forms created by MC. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** The need to have a QMS software we can rely on and get the required data quickly when needed. ### 49. Qx review **Rating:** 4.5/5.0 stars **Reviewed by:** Mary N. | Quality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about MasterControl Quality Management System?** AQEM flexibility with building workflows. **What do you dislike about MasterControl Quality Management System?** It's difficult to separate sites without EBUs for training reports. **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Document vaulting and management. Electronic workflows with AQEM ### 50. An all encompassing eQMS. May need some education to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Emma B. | Science and Regulatory Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about MasterControl Quality Management System?** Everything is in one system, or at least has potential to be. **What do you dislike about MasterControl Quality Management System?** Some functionality is not very user friendly **What problems is MasterControl Quality Management System solving and how is that benefiting you?** Effective training management ## MasterControl Quality Management System Discussions - [What is MasterControl Quality Management System used for?](https://www.g2.com/discussions/what-is-mastercontrol-quality-management-system-used-for) - 1 comment - [View MasterControl Quality Management System pricing details and edition comparison](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+15%3A43%3A35+-0500&secure%5Bsession_id%5D=dbad5da5-130c-4887-9fed-f5aa9465d547&secure%5Btoken%5D=517cf421f093ab72b68bbb702d0cf9d60611b7931670bf97104724672a7547ad&format=llm_user) ## MasterControl Quality Management System Integrations - [Elemental Machines](https://www.g2.com/products/elemental-machines/reviews) - [Labguru ELN LIMS](https://www.g2.com/products/labguru-eln-lims/reviews) ## MasterControl Quality Management System Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Nonconformance** - Conformance Records - CAPA - Change Management **Content Management** - Bulk Upload and Indexing - Document Tracking - Version Controlling - Search Engine - File Planning and Milestones - Real-Time Authoring and Collaboration - Content Workflows **Document Management** - Dossier Management - Tech Files - Submission Planning - Archiving **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text Generation **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Quality system** - Document Control - Collaboration - Analytics and Reports **Regulatory Compliance** - Dashboards and Reporting - TMF Reference Models - Inspection Readiness - Role Permissions **Product Management** - Audit Trails - Label Management - Live Dashboards - Collaborative Authoring - Product Information **Workflows - Audit Management** - Audit Trail - Recommendations - Collaboration Tools - Integrations - Planning & Scheduling **Monitoring - IT Risk Management** - AI Monitoring **Business Resilience** - Business Continuity - Compliance Management **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Regulatory Affairs** - Automated Notifications - Post-Market Surveillance - Communication Tools - Regulatory Intelligence **Generative AI** - AI Text Generation - AI Text Summarization **Documentation - Audit Management** - Templates & Forms - Checklists **Agentic AI - IT Risk Management** - Autonomous Task Execution - Multi-step Planning **Inspection Management** - Templates - Workflows - Corrective Actions **Reporting & Analytics - Audit Management** - Dashboard - Audit Performance - Industry Compliance **Generative AI** - AI Tasks **Compliance** - Permits - Certifications **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Agentic AI - Operational Risk Management** - Proactive Assistance **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top MasterControl Quality Management System Alternatives - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (767 reviews) - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (598 reviews) - [Arena PLM & QMS](https://www.g2.com/products/arena-plm-qms/reviews) - 4.2/5.0 (441 reviews)