--- title: MasterControl Quality Management System Reviews meta\_title: 'MasterControl Quality Management System Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 528 reviews by the users' company size, role or industry to find out how MasterControl Quality Management System works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 528 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- ### MasterControl Quality Management System Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of MasterControl, benefiting from its intuitive interface and customizable features. [(115 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738271&qs=pros-and-cons#reviews) Users value the **centralized document management** features of MasterControl, enhancing integration and user experience effectively. [(87 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737107&qs=pros-and-cons#reviews) Users value the **user-friendly training integration** and centralized system for managing compliance and quality events effectively. [(65 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737599&qs=pros-and-cons#reviews) Users value the **efficient document control** in MasterControl, appreciating easy access to documents and timely upgrades. [(47 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737173&qs=pros-and-cons#reviews) Users appreciate the **customizable and user-friendly features** of MasterControl, facilitating efficient quality management processes. [(44 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737084&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , struggling with complex setups and unclear iconography affecting user experience. [(43 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737803&qs=pros-and-cons#reviews) Users face a **steep learning curve** with MasterControl, particularly during initial setup and navigation between modules. [(42 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737232&qs=pros-and-cons#reviews) Users find the **difficult usability** of MasterControl's system a challenge, particularly with report creation and workflow setup. [(32 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738061&qs=pros-and-cons#reviews) Users struggle with the **not user-friendly interface** of MasterControl, finding navigation and search features cumbersome and challenging. [(29 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738440&qs=pros-and-cons#reviews) Users find the **complex setup** challenging, requiring extensive training to effectively use MasterControl's capabilities. [(27 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737361&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of MasterControl Quality Management System ##### 1. Ease of Use Users appreciate the **ease of use** of MasterControl, benefiting from its intuitive interface and customizable features. [ See 115 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738271&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Life sciences Quality Management with MasterControl" What do you like about MasterControl Quality Management System? I like their FBS forms for Deviation, CAPA, and other quality events because they help us with step-by-step information filling, which is approved by ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you like about MasterControl Quality Management System? I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, wh ##### 2. Document Management Users value the **centralized document management** features of MasterControl, enhancing integration and user experience effectively. [ See 87 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737107&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Enterprise (\> 1000 emp.) 4.0/5 "A modern approach to digital quality in life sciences" What do you like about MasterControl Quality Management System? Very flexible and scalable system especially for the Document managent and for collaboration on quality workflows. QA staff can manage processes in a TB Travis B. Mid-Market (51-1000 emp.) 4.0/5 "Document Management not Just for Life Sciences" What do you like about MasterControl Quality Management System? MasterControl provides a well-developed document management system. Their team strives to improve and grow their product. They provide numerous config ##### 3. Training Users value the **user-friendly training integration** and centralized system for managing compliance and quality events effectively. [ See 65 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737599&qs=pros-and-cons#reviews) See Related User Reviews ![Deona L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deona L.") DL Deona L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Learning Curve, Excellent Support" What do you like about MasterControl Quality Management System? I truly appreciate the effectiveness of MasterControl Quality Management System, especially the comprehensive training that accompanies it, which make MS Melissa S. Mid-Market (51-1000 emp.) 5.0/5 "MasterControl QX Review 2025 - life sciences" What do you like about MasterControl Quality Management System? The integration with training and optimization. Exam Generator has been a great new feature. ##### 4. Document Control Users value the **efficient document control** in MasterControl, appreciating easy access to documents and timely upgrades. [ See 47 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737173&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you like about MasterControl Quality Management System? I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, wh ![Dominique G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominique G.") DG Dominique G. 5.0/5 "Streamlined Document Control for Labs" What do you like about MasterControl Quality Management System? I like that MasterControl Quality Management System is very easygoing and inclusive. I really appreciate how a lot of the modules tie in with one anot ##### 5. Features Users appreciate the **customizable and user-friendly features** of MasterControl, facilitating efficient quality management processes. [ See 44 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737084&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you like about MasterControl Quality Management System? I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, wh ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Quality Management System for Life Sciences" What do you like about MasterControl Quality Management System? I really appreciate the interconnectability of MasterControl Quality Management System. It allows me to see different quality events all tied together ### 5 Cons or Disadvantages of MasterControl Quality Management System ##### 1. Not Intuitive Users find the **interface not intuitive** , struggling with complex setups and unclear iconography affecting user experience. [ See 43 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737803&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you dislike about MasterControl Quality Management System? The reporting and intelligibility of audit trails could be improved ![Psalm B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Psalm B.") PB Psalm B. Mid-Market (51-1000 emp.) 5.0/5 "Quality System Review" What do you dislike about MasterControl Quality Management System? While MasterControl Quality Management System (QMS) is robust and comprehensive, there are areas where it could improve. Enhancing user interface desi ##### 2. Learning Curve Users face a **steep learning curve** with MasterControl, particularly during initial setup and navigation between modules. [ See 42 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737232&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Quality Management System for Life Sciences" What do you dislike about MasterControl Quality Management System? They improve it constantly. We have never had to ask for improvements. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great for Life Sciences" What do you dislike about MasterControl Quality Management System? It can be hard to teach employees how to use if they are not familiar with the system. ##### 3. Difficult Usability Users find the **difficult usability** of MasterControl's system a challenge, particularly with report creation and workflow setup. [ See 32 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738061&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you dislike about MasterControl Quality Management System? The reporting and intelligibility of audit trails could be improved ![Deona L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deona L.") DL Deona L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Learning Curve, Excellent Support" What do you dislike about MasterControl Quality Management System? I find the QX reporting system in the MasterControl Quality Management System less usable. I particularly dislike the J Reports, which I believe shoul ##### 4. Not User-Friendly Users struggle with the **not user-friendly interface** of MasterControl, finding navigation and search features cumbersome and challenging. [ See 29 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738440&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you dislike about MasterControl Quality Management System? The reporting and intelligibility of audit trails could be improved ![Psalm B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Psalm B.") PB Psalm B. Mid-Market (51-1000 emp.) 5.0/5 "Quality System Review" What do you dislike about MasterControl Quality Management System? While MasterControl Quality Management System (QMS) is robust and comprehensive, there are areas where it could improve. Enhancing user interface desi ##### 5. Complex Setup Users find the **complex setup** challenging, requiring extensive training to effectively use MasterControl's capabilities. [ See 27 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737361&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy to encourage harmonization" What do you dislike about MasterControl Quality Management System? There are times when a process cannot be duplicated or integration is a little complicated. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Mx Summit Review" What do you dislike about MasterControl Quality Management System? The import was not as successful as team had hoped. It required many manual updates. DG Dominique G. Molecular Laboratory Technologist, Quality Specialist Mid-Market (51-1000 emp.) 10/8/2025 "Qx Excellence Summit Review" 5/5 What do you like best about MasterControl Quality Management System? I love that it links to other cross-functions Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? The quality system can tend to have multiple modules that can be overlaying information that may not be useful to an end user. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? It’s allowing my company to become more compliant with FDA and clear cap regulations. It’s also allowing us to be able to cover all of our documentation and data into one centralized place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MD Madeline D. Quality Engineer Small-Business (50 or fewer emp.) 10/8/2025 "Great to go from paper to electronic" 4/5 What do you like best about MasterControl Quality Management System? The efficiency of document approvals and ensuring training is being completed. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? If there was a more intuitive search system. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? Paper based systems and training Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AO Amanda O. Director, Quality and Regulatory Enterprise (\> 1000 emp.) 10/8/2025 "Best value and quality eQMS on market" 5/5 What do you like best about MasterControl Quality Management System? The MasterControl team has invested heavily in the development of a robust platform and innovative tools. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? The Qx, Ax and AQEM systems are not fully integrated. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? One of the biggest values was/is the Validation Toolkit and the new VoD functionality. The system documentation that MasterControl provides is an incredible value to companies that need to comply with FDA's software validation requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CR Celeste R. Sr eqms specialist Enterprise (\> 1000 emp.) 10/7/2025 "Quality driven" 5/5 What do you like best about MasterControl Quality Management System? User friendly, system is intuitive and compliant Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? System glitches, limited configuration to FBS Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? System glitches, updating to large tier server Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dylan E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan E.") DE Dylan E. QMS Specialist 1 Mid-Market (51-1000 emp.) 5/20/2025 "In depth solution, not super intuitive" 3.5/5 What do you like best about MasterControl Quality Management System? There is a lot you can do with MasterControl's Qx system, including creating event templates by hand. A lot of MasterControl is configurable and can fit the needs to your system well. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? Everything seems to be a different licensing structure, having to pay for modules and different licenses for those modules seems excessive and unnecessary. The entire system is not super user friendly, a lot of end user training is required to understand workflows. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? Moving our pharmacy over to being fully electronic has been possible due to MasterControl's depth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 10/9/2025 "Great Quality Management System" 5/5 What do you like best about MasterControl Quality Management System? User-friendly, easy to use application. Allows to effectively manage documents and control user access. Great customer support and training tools.Easy to validate with validation excellence tool. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? Administrative tasks for system administrators can be tedious especially for user account management. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? Document revision control Easy to find,organize and search for documents Collaboration workflows to create, revise, approve documents Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MF Michael F. Director, IT compliance Enterprise (\> 1000 emp.) 5/14/2025 "Multipurpose validated platform" 2.5/5 What do you like best about MasterControl Quality Management System? It is a platform that supports a lot of different areas within Quality Management - especially the new areas like Mx, AQEM and their AI implementation. Thus it has a lot of oppertunities. All the basic requiremens´ts of an eQMS is fulfilled and it is an out-of-the-box validated system. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? MasterControl cannot be descibed as a user friendly system. There are way to many clicks needed, just to do the basic stuff, like creating a document, or go through training in a document. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? It keeps of compliance documentation and processes in control Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JM Jennifer M. QA Manager Mid-Market (51-1000 emp.) 5/15/2025 "Very helpful and saves lots of time" 4/5 What do you like best about MasterControl Quality Management System? I really like the training module. As the training responsible of the company for the GLP/GCP area, training is so much easier now. Before we had a paper based system for 200 employees and this was a nightmare. It took some time to get used to MC but now it works like a charm Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? Training of new users on how to use master control is sometimes not easy especially when they are only used to work with paper Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? Paper documentation, human error and using excel spreadsheets for tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") AI Verified User in Industrial Automation Mid-Market (51-1000 emp.) 3/25/2025 "Best for Life Sciences companies" 3.5/5 What do you like best about MasterControl Quality Management System? MasterControl (MC) has a module system that, together with the fact that it's configurable, lets you "right size" the software for your business needs. MC stays current with regulatory needs and regularly updates it software accordingly. They provide constant updates and guidance on validation. I like how interconnected the modules are, so you can seemlessly move from NCR, to CAPA, to a document update, to training. Presents extremely well in external audits. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? MC really caters to life sciences. If you are not a life science company, many of the steps in the process modules feel like overkill. Also, if you are an organization with limited quality events, the effort it takes to assign/manage the proper roles and walk through a 6-step process to execute three CAPAs a year is a hassle. The license structure does not work particularly well for our business. Users are assigned "basic" or "full" licenses, and only people in "full" licenses can collaborate or approve documents. We have a very low task volume, but a broad range of people who may need to collaborate/approve 2 or less tasks a month. MC used to have a better system (for us) that limited the amount of people who could be concurrently logged in, but didn't require a defined, named user license. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? Our organization was seeking some outside certifications, and MC document control and training allowed our organization to attain those certifications with a QA department of one. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") AF Verified User in Food Production Mid-Market (51-1000 emp.) 10/15/2024 "MasterControl 2025 Qx Review" 5/5 What do you like best about MasterControl Quality Management System? Easy creation and revision of key documents, with incorporated training. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? The Search has been enhanced but can still be frustrating. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? MasterControl is bringing new options for us every quarter. It is always evolving. The Enhanced Search has been improved and we are now able to link documents or events across platforms. Review collected by and hosted on G2.com. 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