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Absolutely NOTHING. They are RUDE, hang up on you when you prove them wrong or prove they lied to you. They always fail to follow up on promised tasks. They dare you to mess with them. Absolutely disgusting that these people actually host professional real estate agents customer databases. SCARY! Review collected by and hosted on G2.com.
ATTN REALTORS! BEWARE OF THIS COMPANY. Absolutely disgusting customer service and they will try to TAKE ADVANTAGE OF YOU! I DO NOT RECOMMEND THIS COMPANY.
Purchased "leads" from this company, and when I canceled the service for the "leads", Market Leader got NASTY. They locked me out of my CRM tool, and suspended all of my email campaigns, in essence, suspending my entire business.
They offer an Upgraded version of their CRM tool, and it's called "Market Leader Pro". This service costs $99 per month, it gives you additional tools in the CRM. It allows you to put your database on automatic email campaigns, provides additional tools to edit your website, provides thousands of templates for emails, paper letters, brochures, etc.
They sold me their "lead service" for $374 per month, for a mere 10 leads per month.
When I became aware that the leads were complete garbage (I would only get Names and Email addresses), I decided to cancel. When being sold on the service by Jerald Long, he told me that the leads were of consumers in my back yard that were looking to BUY NOW. Come to find out, the leads I was getting were nothing more than Names and Email addresses. They didn't provide phone numbers, addresses, desired home or any other pertinent information. Coincidentally, NONE of the leads ever responded to my emails. NOT EVEN ONE. Also, the names of the leads were so sketchy and the email addresses even more so.
When I let Market Leader know that I didn't want to pay for, or receive any more leads, they got absolutely confrontational, and threatened ME with a lawsuit! When I explained how the leads were terrible, they advised me to use a website called www.pipl.com They said I could, in essence, stalk a consumer via their email address and located their phone number or facebook page. From there, I could make an unsolicited contact to the lead, and try to sell them a home that way. WHAT??? WHAT A TOTAL JOKE! Had their slimy, professional scammer of a sales rep told me that I would have to literally stalk the leads, and call them unannounced, I would have NEVER agreed to purchase them. WHO WOULD? WOULD YOU? Would you pay $37 per lead? $37 per lead that you're going to need to spend an hour stalking, to hopefully locate their phone number and call them unannounced? HECK NO!
When I refused to pay $375 for 10 leads, they SUSPENDED MY ENTIRE ACCOUNT, in essence suspending my entire business.
I told Market Leader that I would continue to pay the $99 for their Market Leader Pro upgrade, they refused. I explained to them that the $99 service and the $375 per month service, were separate services offered by them. They replied with, well if you don't continue to buy leads from us as you said you were, why would we want to offer you the PRO upgrade? Unbelievable.
These people are absolute scam artists. Their company is small because anytime you call, you get the same couple of people on the phone. NONE of them sound happy to be there. I'd bet the issues start at the top. When I told their CLIENT SERVICES MANAGER LEANNE that I was going to leave reviews and possibly sue them, she laughed at me and told me "If you want to sue us, you'll need to sue us in Washington state. Good luck with that sir". This is how these sleeze-balls treat their clients.
REALTORS, don't allow yourself to get scammed into a lead providing service by them. For one, the leads are absolutely terrible and are definitely NOT verified prior to passing them on to you. For two, dare cross them, and they will try their best to freeze or ruin your business.
They have only BEGUN to hear from Eddie Santos. I plan on filing complaints/feedback with my state's AG, the BBB, and every social media platform that I can get my hands on. How dare you guys extort money from new agents that are trying to grow a business. DISGUSTING.
DON'T DO BUSINESS WITH PEOPLE, THEY HAVE NO RESPECT FOR REALTORS. STAY AWAY FROM THEM, TAKE MY WORD ON IT, THEY COST ME THOUSANDS OF DOLLARS IN LOST BUSINESS. Review collected by and hosted on G2.com.
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255 out of 256 Total Reviews for Market Leader
Overall Review Sentiment for Market Leader
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I do not like anything about this company. Review collected by and hosted on G2.com.
My experience with Market Leader over the past six months has been extremely disappointing. Despite investing $700 per month, I have not received a single valid lead relevant to my service areas. Instead, the leads provided have consistently come from locations over two hours away, which are completely outside my target market. Despite multiple attempts to resolve this issue in the first two months, Market Leader failed to make any adjustments.
What’s more concerning is their refusal to cancel my membership or issue a refund for the services that were clearly not delivered as promised. This lack of accountability and disregard for customer concerns is deeply troubling and speaks to a fundamental failure in their service model.
I would caution any professional considering Market Leader to seriously reconsider. This experience has not only been a financial burden but has also taken valuable time and resources away from focusing on my business. I strongly recommend exploring more reliable and customer-focused alternatives Review collected by and hosted on G2.com.
Absoluty nothing. Worst service I have ever signed up for in almost 10 years of Real Estate. Review collected by and hosted on G2.com.
98% of the "leads" sent DONT HAVE PHONE NUMBERS, ONLY EMAILS ADDRESSES. Biggest scam for real estate leads I have ever seen in my career. The automatic emails sound very sketchy and essentially offer these leads an agency relationship without a formal consultation and agency disclosure. Highly un ethical and not condusive to running an ethical Real Estate Business. Review collected by and hosted on G2.com.
I do not like anything about this company. They try to manipulate the terms of their contracts to make their customers pay more than what they are contracted for. The leads they provide are complete garbage, and their customer service is awful. Review collected by and hosted on G2.com.
I dislike everything about this company DO NOT USE THEM. Review collected by and hosted on G2.com.
Nothing. They are a terrible company. Just read review on Reddit and google them. Review collected by and hosted on G2.com.
They are scam artist stealing money. They provide fake and garbage leads with wrong contact information. Terrible customer service. Review collected by and hosted on G2.com.
I like best the communication which is immediate when you need to speak to the account manager or their customer service! I always know they are there for me on any situation and handle my issue efficiently and professionaly. I truly learn from their training department as well. My team and I have been through several and I still have so much to learn. One thing I have learned is I have to understand that Market Leader is part of my team and to share with them more on ideas or struggles or even compliments. Their marketing leadership has been truly a lifesaver for my business. We are working together to help my business grow. The website is amazing and user friendly as well as the dashboard. The key is "talk to them" they will teach you how to use it so you can maximise sales. I receive many contacts daily and the app on my phone makes it especially user friendly. I can be on top of a mountain in the Black Hills and respond to a lead.! I truly appreciate market leader. The ease it takes to work within the dashboard and with their training is key because the real estate world is tough out here. The ease of implementation and intregration of their tools is key. The number of features they offer for me as the Broker and my team makes our jobs so much more easy and fun as well. It takes away the stress of waiting on hold for long periods, or being frustrated because the app is not user friendly! Market leader has amazing customer support which I started with in this review and I stand by them and their system. Review collected by and hosted on G2.com.
I have not experienced anything I don't like. It is my own schedule and discipline in training and utilizing all the training they offer that I struggle with. I am training new agents coming in and I have to push myself to make more time for training. But as far as Market Leader, no issues! They answer to the phone, they are attentive to issues, they offer training, they are on it! I appreciate them. I am working on my own discipline to utilize their tools more often. There is absolutely nothing to date that I don't like about Market leader! Review collected by and hosted on G2.com.
Absolutely nothing. It is actually detrimental to the reputation of my business. Review collected by and hosted on G2.com.
The leads are of poor quality and many leads express the feeling of being "harassed" by the many auto-generated responses to their browsing. I have been sent messages of STOP, JUST LOOKING....... all because of the pestering messages that the system sends. Out of 90+ leads I have 1 person seriously looking for a home and needing help. It is a waste of time and creates a negative view of your name due to the pestering of their system. They will not work with you, they only threaten if you mention non-payment. The product looks and sounds great, but for realtors, it is nothing more than a scam. Legal recourse for potentially damaging my business name? It's a thought. Review collected by and hosted on G2.com.
One of the best things I like about Market Leader is that all the auto drip emails are already written! Customer Support is Beyond Excellent!!! And the Monthly Newsletter is fantastic and is getting me traction with my leads! Plus I can easly market my listings to my entire data base and on social sites!!! Review collected by and hosted on G2.com.
cant think of a thing! Love Market Leader! Review collected by and hosted on G2.com.
I love the fact that you can generate leads in any city or zip code so long as their is availability. If you want to generate leads in a city that has higher priced real estate, you can with market leader without you being charged excessive fees like they do on other lead generation platforms. Market leader is more democratic and charges the same fee regardless of location. This unto self is the most aspirational, goal oriented and leveling of the play field aspect about Market Leader that I absolutely love. Plus you can change targeted cities at any time without incurring any additional fees. This is absolutely fantastic. I also love the insights into the leads behavior, what emails they click on, when they are on your website, what homes they are looking at, automatic nurturing of leads and what activites I should do to connect with a lead. Review collected by and hosted on G2.com.
The biggest challenge is I wish Market Leader could verify the phone number before they send the lead. Also wish they could enable a lead to view multiple homes/clicks and then capture their information after 5 to 10 clicks. Review collected by and hosted on G2.com.
Ami L is a connsumate professional & handled me with care, compassion. Her interaction was very goal focused, looking for the best outcome for My Team and I!! She is the BEST ASSOCIATE I have engaged with at ML in the 6 years of being a customer of Marketleader. Period! Review collected by and hosted on G2.com.
That everyone at ML isn't Ami L. Promote her!! Review collected by and hosted on G2.com.
Setup is fantastic - they will walk you through everything -- a true benefit compared to the competition. The CRM is fantastic. Customer service from sales call to get set up was fluid, thanks to Account Representative Mark Allen who was top tier. The automation is terrific. It is SO EASY to follow up with your clients and keep them in the loop (drip). Review collected by and hosted on G2.com.
Nothing to add here yet. I'll update once I realize the quality of the leads Review collected by and hosted on G2.com.
