ManageEngine ServiceDesk Plus Pros and Cons

Manageengine Servicedesk Plus is basically cloud based tool, which is easy for usage. The maintenance of the server is getting reduced. It is multiple features which we can utlise and cater to all the service requests and workflows. The implementation is little bit complex, but if we do it in a proper way, it works marvelous. We have deployed this as our Helpdesk and ticketing system which all our employees are utlizing on a daily basis. The reporting features is very efficient and detailed. We have currently integrated the service desk plus with Endpoint central portal. The customer support is very good and immediate. Review collected by and hosted on G2.com.

The implementation may be bit complex. But if it is implemented effectively it is good. Review collected by and hosted on G2.com.

The centralized management of applications, patches, & updates makes ManageEngine a good system for our IT team. I use a lot of the features in this product every week and the customer support is very helpful when we need it. Review collected by and hosted on G2.com.

Software packages that are not included in ManageEngine take some time to get approved and added to the application list. Review collected by and hosted on G2.com.

The most helpful aspect of ManageEngine ServiceDesk, from my experience of over four years, is its user-friendly interface. It's easy to navigate and offers customizable features, making ticket management and incident resolution efficient. The platform's reporting tools provide valuable insights, and the prompt customer support ensures smooth operations. Overall, ManageEngine ServiceDesk has been an invaluable tool for our IT service delivery needs. Review collected by and hosted on G2.com.

Having used ManageEngine ServiceDesk for quite some time now, I have to say there are a few areas that leave much to be desired. The pricing structure is a bit of a sore point for me, especially considering the limited functionalities it offers compared to other top-tier products in the market.

But perhaps the most frustrating aspect for me is the level zero support processing for end users. It often feels like I'm hitting a brick wall when trying to resolve basic issues, and the lack of responsiveness in this area is a significant letdown Review collected by and hosted on G2.com.

I like that end users can go to the task bar and open a helpdesk ticket or view their helpdesk ticket. Like that it is integrated with AD and that users can open a ticket by email also. Review collected by and hosted on G2.com.

None that I can see so far. So far it has been good but we have not utilized every part of it yet. Review collected by and hosted on G2.com.

The most likely thing in ServerDesk Plus is its user friendly interface and also it is available in various editions like Enterprise, Professional, standard. Also it has flexible deployment options. It is easy to integrate with other Manageengine products as well for eg Endpoint Central, Patch Manager Plus. It is easy to implement. It has feasible customer support as you can simply raise tickets for your issue. Review collected by and hosted on G2.com.

It has some customization limitations has the console cannot be modified as per end users requirement. Also, there is customization complexity because it has some advanced options and features to be deployed. Review collected by and hosted on G2.com.

Simple and easy to use, easily customizable Review collected by and hosted on G2.com.

so far i don't have anything to say about downfall Review collected by and hosted on G2.com.

We have using ServiceDesk Plus from last 4 yeasrs andit is very useful for ticketing purpose and it is very easy to use and even it is very easy to implement for all the module and also it is integrated with other ME Product as well as other third party application, currently it is frequently use for everywhere and as well as it is supported to customer for creating a tickets as well as maintaing tgheir IT and NON IT Assets for their organization. Review collected by and hosted on G2.com.

We are using this application , the dislike of this application is we can fetch the report but some time client wants some customized reports which is not available in this application , for those customized reports we refer to Analytics Plus application. Review collected by and hosted on G2.com.

ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also after the implementation when you start using the tool in your organisation.There are lot of features in this application which makes it user friendly. It also offers integraton with third party applications & as well as ManageEngine Applications as well. The frequency of use is high for IT Organisations. Review collected by and hosted on G2.com.

One of the issues that users have complained about is its user interface for a new user who is logging in for the first time it becomes difficult for him to raise a ticket else everything is upto the mark. Review collected by and hosted on G2.com.

ManageEngine ServiceDesk Plus is best ticketing/IT Helpdesk tool I have used till now. The UI is good which attract the user to work comfortably while using the Application.

It covers many modules like Request Management, Problem Management, Change Management, Release Management, Asset Management, CMDB etc. all in one which fulfill the need of the customer in one tool itself. They also provide customer services for Implementaion & POC.

It helps us for keeping records of incident occurs /service provided in the oraganization. It has third party integration which is very beneficial to the customers based on Application.

All the modules are simple & best to use by the user as compared to other IT Helpdesk tool. The ServiceDesk Application is user friendly to use in company/oraganization. The services provided by Manageengine team for this application is great & beneficial for the customers.

We can use this Application for our environment on daily basis to keep the records & also to resolve the issues of the requesters. Review collected by and hosted on G2.com.

Some times there is bugs in this Application, but the Technician or Developer provide the solutions for the issues asap.

If there is no permanent solutions they provide the workaround for specific issue or resolve the issue in the latest build.

Each & every Application has drawbacks but how they resolve the issue is the important. They priovide best customer service. Review collected by and hosted on G2.com.

It offers a variety of features which is helpful for day today tasks and also offers integration to various tools and services. Review collected by and hosted on G2.com.

The portal is a little slow if you get the hosted plans. It takes some time to customise and get what you need with the tool. its slow but has too many features to look after. Review collected by and hosted on G2.com.