---
title: ManageEngine ServiceDesk Plus MSP Reviews
meta_title: 'ManageEngine ServiceDesk Plus MSP Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 15 reviews by the users' company size, role or industry to
  find out how ManageEngine ServiceDesk Plus MSP works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 15
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# ManageEngine ServiceDesk Plus MSP Reviews
**Vendor:** Zoho  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 15
## About ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.





## ManageEngine ServiceDesk Plus MSP Discussions
  - [What is ManageEngine ServiceDesk Plus MSP used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-msp-used-for)
  - [How i the best way to implement ?](https://www.g2.com/discussions/how-i-the-best-way-to-implement) - 1 upvote

- [View ManageEngine ServiceDesk Plus MSP pricing details and edition comparison](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-18+09%3A04%3A33+-0500&secure%5Bsession_id%5D=ea66aba6-f6b0-4280-9d8f-b85e6579c3d0&secure%5Btoken%5D=85c58288725c8500e39784640768328bec6bbbe5ed8133da17eb96a462bca70b&format=llm_user)

## ManageEngine ServiceDesk Plus MSP Features
**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top ManageEngine ServiceDesk Plus MSP Alternatives
  - [Autotask](https://www.g2.com/products/autotask/reviews) - 4.3/5.0 (606 reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews)