ManageEngine SupportCenter Plus Reviews & Product Details

We are using ManageEngine SupportCenter Plus from last two years and it is very useful to raised the ticket as well as fetching the custom report and it is easy to implement in any organization and it is very supportive for users and now in my organization all users are frequently use this application and it is very easy to learn as well as integrate all work in a single portal. Review collected by and hosted on G2.com.

We are using ManageEngine SupportCenter Plus application but it is only use for raising the ticket not for managing the Asset and also we are not assigning the asset to users and without admin access we can't change any any assign ticket to any technician. Review collected by and hosted on G2.com.

ManageEngine SupportCenter. Lacks to provide a ticket management system that's both efficient and user friendly. It does not simplifies our support processes allowing us to easily track and resolve customer issues. The interface is intuitive. Review collected by and hosted on G2.com.

As, for the drawbacks of ManageEngine SupportCenter Plus one area for improvement is its integration with software. Data synchronization is tedious and time consuming due to this lack of integration. The user interface may feel cluttered and overwhelming making it difficult to navigate and find features. Review collected by and hosted on G2.com.

ManageEngine is very easy to use and has multiple features that any IT even fresh graduate can use. Review collected by and hosted on G2.com.

what i dont like about ManageEngine is that my ticket sometimes get lost and hard to track that i got SLA. Review collected by and hosted on G2.com.

Ease of Use, Ease of Implementation, Customer Support, Number of Features, Ease of Integration Review collected by and hosted on G2.com.

Page freezing issue which happens frequently. Review collected by and hosted on G2.com.

The user interface is ver simple and easy to use Review collected by and hosted on G2.com.

Nothing at all, maybe just technical support need to be more helpful Review collected by and hosted on G2.com.

It has user friendly interface and trackable function to keep your support tickets in a way that you can feed any important information in this. Review collected by and hosted on G2.com.

As of now nothing but will revert if observe any. Review collected by and hosted on G2.com.

The ticket system is easy to use once you grasp it. Review collected by and hosted on G2.com.

Terrible app, and seems very out dated for modern times. Review collected by and hosted on G2.com.

I like the user side of the service. Easy to setup Review collected by and hosted on G2.com.

I dislike that users sometimes get locked out when reseting pw Review collected by and hosted on G2.com.

Automatic email replies, auto-assign of tickets and the solution center with customer portal are nice features of the suite. It is fast and supports running on a Windows or Linux server, has integrated technician availability/calendars. Review collected by and hosted on G2.com.

Support can be cumbersome/slow at times, depending on the issue you have. They do generally follow-through, but it can just take many emails/calls to get resolutions. Review collected by and hosted on G2.com.

It gives structure to my day. I can prioritize easily, see in the blink of an eye where a request is sitting and it's clear to the team who is working on what. It also makes covering for teammates much easier. you can see where the request is in the process and what a teammate has done so far. Review collected by and hosted on G2.com.

The layout looks dated and needs a make over and certrain replies don't merge automatically with the original ticket. Review collected by and hosted on G2.com.