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Maitre'D
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Maitre'D
By PayFacto
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3.8 out of 5 stars
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Maitre'D Reviews & Product Details

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Robert K.
RK
Restaurateur
Restaurants
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

I like the flexibility in service options, granularity of pricing and discount capabilities, delivery capabilities, integrated gift cards and reporting Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

I'd like to see bulk editing capabilities. Mechanisms to change or set prices or printers across a large portion of items in a streamlined manner. Bulk changes are tedious. I'd also like to assign printers on the fly. Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

As in any supporting service, there is a learning curve. Our distributor has been with us since day and continues to proved excellent support. This is a feature rich product. It is worth a deep dive if you are serious about a flexible POS Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

We are a full service restaurant with an active bar and night life. We need a POS system to handle restaurant and bar services along with a healthy take out and delivery component. Maitre'D has helped us efficiently handle the order taking and fulfillment processes reliably and dependably. Support is always available and the service has met our changing needs. Review collected by and hosted on G2.com.

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Maitre'D Overview

Editedit
What is Maitre'D?

Maitre’D is a feature-rich POS solution suitable for all kinds of foodservice operations, from fine dining restaurants to quick service cafes, bars, nightclubs, hotels, cafeterias and more. Streamlining 20, 000 businesses' operations worldwide, Maitre'D helps manage every aspect of restaurant business through a flexible POS software and Back-Office solutions. With cloud-based cross-platform sales reporting and mobile management apps for real-time business alerts, Maitre'D software gives you the control you need to increase speed, efficiency and profits, from store level to corporate head office. The software helps accurately keep track of costs and level of stock with a built-in inventory management tool. The Maitre'D Solution offers advanced business features with integrated kitchen management systems, table side ordering and payment solutions. It is a traceable and scalable software solution suitable for small businesses, large restaurant chains and multi-location operations. The system is hardware agnostic, supports multiple languages and currencies and offers 24/7 support.

Maitre'D Details
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Product Description

Maitre’D Payments stands at the forefront of mobile POS systems, offering a portable POS terminal tailored for restaurants. Our portable terminal integrates all the functionalities of Veloce POS software and the speed of our payment solution, allowing you to simplify the management of your restaurant or bar. Maitre’D Liquor Control is entirely developed and machined by Maitre’D. It allows you to precisely control the volume of alcohol poured, rapidly process orders and efficiently manage stocks in real time. With Maitre’D Analytics, you gain the power to access and analyze all your data from anywhere in the world. Our advanced reporting not only provides a comprehensive view of your business metrics but also offers insights that enable you to make informed, strategic actions. Choose a dependable KDS system for optimal order management. Organize and execute customer orders from any location, all within a cost-effective solution. Explore the full potential of your Maitre’D solution by accessing additional functions for a complete management experience.

Seller Details
Seller
PayFacto
Year Founded
2018
HQ Location
Montréal, CA
Twitter
@payfacto
75 Twitter followers
LinkedIn® Page
www.linkedin.com
241 employees on LinkedIn®
CS
Overview Provided by:
Catherine Saragosa
Training Manager

Recent Maitre'D Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"The program overall works well & is easy to learn , but is not the most advanced product. "
I like that it was easy to learn and use, which makes training easier. But I think there is room for improvement.
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Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Serveur"
Cest le meilleur systeme en ce qui attrait du domaine de la resto .... je le recommande
Read more
Trey P.
TP
Trey P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Easy to use POS with great reporting"
Very easy to set up. Employees can use it easily. I can access loads of information with their reporting.
Read more

Maitre'D Pricing

Essential
$79
month
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Maitre'D Media

Maitre'D Demo - Maitre'D products
Feature-rich POS solution
Maitre'D Demo - Mobile POS
Lightweight handheld tablet
Maitre'D Demo - Cloud-based reporting platform
Real-time reports generation on any device, KPI reporting, data charting
Maitre'D Demo - Mobile management app
Customer counts, employee counts, promotions, voids, labor costs, real-time business alerts
Maitre'D Demo - Order confirmation screen
Promote products/events, upsell menu items, boost customer loyalty
Maitre'D Demo - Mobile POS
Tableside ordering and payment
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13 out of 14 Total Reviews for Maitre'D

3.8 out of 5
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13 out of 14 Total Reviews for Maitre'D
3.8 out of 5
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13 out of 14 Total Reviews for Maitre'D
3.8 out of 5
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Here's how.
Verified User in Food & Beverages
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

I like that it was easy to learn and use, which makes training easier. But I think there is room for improvement. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

I dislike the layout sometimes because it tends to look disorganized. Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

My advice is to check other similar products for their layout and design, but to remember this one works and is pretty reliable. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

It’s easy to check who is clocked in at the end of the night and who forgot to clock out with Maitre’D. It’s also easy to ring up breaks and check the reports. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

Cest le meilleur systeme en ce qui attrait du domaine de la resto .... je le recommande Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

A vrai dire pour en avoir fait plusieurs maitre d est le meilleur Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

Simplicité et facile a utilisé Review collected by and hosted on G2.com.

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Trey P.
TP
General Manager
Hospitality
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

Very easy to set up. Employees can use it easily. I can access loads of information with their reporting. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

It is hard to find the right report. There a lot of options for each report which can time some time to find the sale info I needed. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

Helps take payment from customers. Review collected by and hosted on G2.com.

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Kyle D.
KD
Help Desk Administrator
Restaurants
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

Maitre'd is great for running multiple sites or locations due to the broadcast functionality and ability to setup a central server. The simplicity of the user interface keeps training simple and allows us to push guests through line and orders to the kitchen quickly. The API also allows us to push other information through to the printers, not just orders being processed by the registers. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

The biggest issue with Maitre'd for us is that it relies on an old model of operation and does not support cloud servers. By having to install a localized server in each location, it not only adds to our install expenses, but it creates an additional point of failure. Also, it does not allow for us to use global accounts so we find ourselves creating new usernames and passwords at every single one of our sites. Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

Much of the support comes from Resellers so be sure to choose a reseller who is willing to meet all your needs. Posera (Maitre'd) is HQ'd out of Montreal so support hours are very limited unless your business is based on the East Coast. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

As far as POS systems go, Maitred gets the job done and allows us to manage our menus, inventory, and most importantly, sell our products. It is simple, easy to use, and for the most part runs problem free. The issues we do encounter are either simply annoyances or created by user error. Review collected by and hosted on G2.com.

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Stacey S.
SS
Office & Marketing Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

Features such as splitting and labelling a bill are very useful. Though this is possible in Maitre'D it is not easy or intuitive. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

When a bill is split, if one party member wishes to pay you must open their portion of the bill, NOT the table with all bills. If you add payment from the table you cannot leave the bill until payments have been added to all bills on the table. This is awful. Every new server makes this mistake, it takes a long time to sort out, usually with a manager and holds up other servers needing to use the POS system. Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

Keep on top of updates, hopefully bugs will be solved in future. This software is VERY useful and comprehensive for restaurant industry. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

As a server I was not in charger of back end POS or solving business problems. Review collected by and hosted on G2.com.

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Verified User in Restaurants
AR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

Ability to add IP printers to the network on Maitre'd to avoid using serial printers Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

All functionality, specifically running workstation data after making a specific change in the system and having to refresh all of the registers in order for changes to take effect. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

The benefits are cashiers taking orders and the system calculates per day transactions and end of day processes. It allows us to inventory products in the system and ensure it is visible to store employees. Review collected by and hosted on G2.com.

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Verified User in Staffing and Recruiting
US
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

It had a very simple layout and I also enjoyed its number tracking features. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

I disliked the amount of steps it would take to get to certain manager functions. Time is crucial in the restaurant industry so I would have liked to get to these features in the quickest possible fashion. Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

It has full capabilities and can allow private access for management only through a swipe card. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

The business problem being solved is time management. A POS system for restaurants is time efficient and effective. Review collected by and hosted on G2.com.

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Katherine K.
KK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

ease of use for admin role as well as all user interface Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

back end use (i.e. office use), only can be controlled in our office not out on restaurant floor Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

the most reliable product on the market for restaurant use Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

prime numbers each month, what sells, what doesn't sell Review collected by and hosted on G2.com.

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Verified User in Restaurants
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

The reports are great. Labor reports, discount summary reports, sales reports, items reports. Pretty much any report you can think of, you got it. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

* Setting up new buttons and transferring them to screens is not easy.

* Any modifications to buttons are difficult to program and then not user friendly

* Once a check is closed, payment is lost if needed to be re-opened

* Impossible to retrieve payment information from office

* Cannot delete buttons or employees without affecting reports

* If one terminal is down and must be fixed from the office, difficult to assess and fix the problem

* Cannot run partial payment and leave check open

* Tickets printed in the kitchen with modifications are often difficult to understand and difficult to differentiate between orders on the same ticket Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

No problem solving, just trying to run a restaurant. I haven't seen any benefits of this system over Aloha from previous restaurants. Aloha was easier for programming POS, user POS, payment POS, setting up new employees and their functions, printing to kitchen / bar. Review collected by and hosted on G2.com.

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Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Maitre'D?

You could adjust tips after a card had been swiped. Very convenient!! I've worked with other programs that don't allow that and it's this huge ordeal to get fixed for a simple error. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

Can't think of anything... It's been a while since I've used it. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

Functionality. Efficiency. Easy to learn. Review collected by and hosted on G2.com.

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Maitre'D Categories on G2
Restaurant POS
Restaurant POS

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