MaintainX Reviews (1,547)

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MaintainX Reviews (1,547)

View 1 Video Reviews
4.8
1,547 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and responsive support of MaintainX, highlighting how it simplifies maintenance management and enhances workflow efficiency. The intuitive interface and powerful reporting features allow teams to track assets and work orders effectively, making it a valuable tool for organizations. However, some users note that certain customization options are limited, which can restrict functionality for specific needs.

Pros & Cons

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NP
Nathan P.
Maintenance Supervisor
Mid-Market (51-1000 emp.)
"Invaluable, Intuitive Tool for Tracking Assets, Work Orders, and Spare Parts"
5/5
What do you like best about MaintainX?

MaintainX offers an easy to use, intuitive experience, which has helped me to track assets, create work orders as well as a spare parts inventory. MaintainX has been an invaluable tool. Easy to manipulate and add data, great customer support. Very handy to have an app that I can have on my cell phone as I move about the facility. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

Nothing really comes to mind in terms of dislike. Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Verified User in Utilities
Small-Business (50 or fewer emp.)
"User-Friendly Asset Tracking Anywhere with Continual Updates"
4/5
What do you like best about MaintainX?

I enjoy the ability to track assets and reference the program whenever and wherever. It is user-friendly. The program is continually updated to make it more advanced. It has a good cost point for our company. The supoort and service are great. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

My biggest issue is that the mobile app and the desktop app do not interface well. It is in my opinion, the mobile app is more difficult to use. I prefer the desktop version. Review collected by and hosted on G2.com.

AH
Alana H.
Quality Assurance
Mid-Market (51-1000 emp.)
"Exceptionally User-Friendly Maintenance Software"
5/5
What do you like best about MaintainX?

MaintainX is very user-friendly, which was essential for us because some of our staff are not particularly tech-savvy. We needed software that was simple and intuitive, and MaintainX met that need. The implementation process was also excellent—the team made everything straightforward and accommodated our frequent schedule changes. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

I wish there was a way to hide work orders from the other departments using it (I believe this might be the plan we're on which causes us to be unable to do this). Other than that, there is nothing i dislike about the software up to this point. This is the first maintenance software in our department and it definitely has set a high standard! Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Maintain X Connects Techs, Managers, and Corporate Reporting Seamlessly"
5/5
What do you like best about MaintainX?

Maintain X helps connect all the pieces of the maintenance world—from the tech on the floor to the manager, and all the way through to corporate reporting. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

Multi Work Orders or Work Orders with multiple assets- They do not flow smoothly. They are a challenge to manage and for the techs on the floor to navigate. Review collected by and hosted on G2.com.

BB
Becky B.
Office
Mid-Market (51-1000 emp.)
"Strong Accountability and Easy Tracking of Everything"
4.5/5
What do you like best about MaintainX?

I like the accountability, and the way it keeps track of everything. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

I really dont have a downside per say. I guess just the normal learning the ins and outs of a new system are hard. Review collected by and hosted on G2.com.

HV
Humberto V.
Mid-Market (51-1000 emp.)
"Seamless Scheduling with Top-Notch Integration"
4/5
What do you like best about MaintainX?

I love MaintainX for its ease of use and its compatibility with our existing systems. It's really handy to integrate it with our SAP system for tracking financial data and with our ignition systems for monitoring equipment on the floor. The setup process was very easy, especially with the support engineers helping get things moving efficiently. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

Nothing as of yet. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"MaintainX Customization That Scales With Us"
4.5/5
What do you like best about MaintainX?

One of the key features we like about MaintainX the most is the level of customization. You can tune the software for what works best for you and your application which allows unseen scalability. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

MaintainX is quite an expensive product. I do believe that you get what you pay for here, but it can lead to sticker shock when first diving into it. Review collected by and hosted on G2.com.

John C.
JC
John C.
TPM Coordinator
Mid-Market (51-1000 emp.)
"Effortless Implementation and Outstanding Support"
4.5/5
What do you like best about MaintainX?

One of the best attributes of MaintainX is the ease of use by our technicians, we are now able to track overall utilization. MaintainX made implementation almost painless with the hands on assistance to ensure each of our sites achieved a simple transition from our old system. The work request process was greatly simplified from the old system and now permits us to more accurately track down time and respond to High priority and offline work orders. They make it easy to request customer assistance by placing a request button in the menu, support normally responds very quickly and they can either help you correct the issue or if it's a feature not yet provided they will escalate to the appropriate team. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

As of today the biggest shortcoming in MaintainX is the reporting tool, they have done a great job making the platform easy to use for technicians now they need to work on providing the measures Maintenance & Reliability professionals need to improve their programs. Review collected by and hosted on G2.com.

Antoine T.
AT
Antoine T.
Mid-Market (51-1000 emp.)
"Streamlines Maintenance with Top-Notch Support"
5/5
What do you like best about MaintainX?

I like how MaintainX helps organize our maintenance operations and software. The customer support is also really helpful, especially when making necessary changes for our organization. It helps us keep track of our assets and the data of how they're running. Setting it up was pretty easy with the help of customer service. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

Basically, maybe the interaction with our Slack software. Review collected by and hosted on G2.com.

KM
Kenith M.
Maintenance Coordinator
Enterprise (> 1000 emp.)
"Easy to use and manage everyday work flow"
5/5
What do you like best about MaintainX?

The work flow is seamless and it is easy to understand. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

Unable to alter certain features to fit within my organizations guidelines and procedures. Review collected by and hosted on G2.com.