Verified User in Law Enforcement
UL
Verified User in Law Enforcement
Small-Business (50 or fewer emp.)
"Very impressed"
4.5/5
What do you like best about Magnet Forensics?

Their team seems to genuinely care about the customers and use their own experience to help find solutions whether it’s reaching out to colleagues or support. Review collected by and hosted on G2.com.

What do you dislike about Magnet Forensics?

Pretty much the same as anyone, the cost. But, I know you have to have a cost to be able to provide a great product. No other complaints. Review collected by and hosted on G2.com.

Jaime B.
JB
Jaime B.
Forensic Analyst
Mid-Market (51-1000 emp.)
"Great products and support"
5/5
What do you like best about Magnet Forensics?

The employees are invested in our success. From sales, to support, to R&D - everyone wants to see us succeed. Review collected by and hosted on G2.com.

What do you dislike about Magnet Forensics?

Not having 24/7 or extended hours for support. Crime and Forensics don't just happen during 9-5. Review collected by and hosted on G2.com.

Scott R.
SR
Scott R.
Digital Forensic Investigator/Detective
Mid-Market (51-1000 emp.)
"Been using Magnet since the IEF days."
5/5
What do you like best about Magnet Forensics?

All in one suite that is my primary tool. Review collected by and hosted on G2.com.

What do you dislike about Magnet Forensics?

Processing time is long but so much data is obtained. Review collected by and hosted on G2.com.

Verified User in Law Enforcement
UL
Verified User in Law Enforcement
Small-Business (50 or fewer emp.)
"MUS 2025 Review"
5/5
What do you like best about Magnet Forensics?

The customer service. Your service and tech support people set you apart from the competition Review collected by and hosted on G2.com.

What do you dislike about Magnet Forensics?

Cost! Remember that small police departments need products they can’t necessarily afford at current pricing Review collected by and hosted on G2.com.

Courtney W.
CW
Courtney W.
Medical Laboratory Scientist
Small-Business (50 or fewer emp.)
"Great experience"
5/5
What do you like best about Magnet Forensics?

The system is very easy to use and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Magnet Forensics?

Not really applicable in my lab so difficult to learn Review collected by and hosted on G2.com.

jade m.
JM
jade m.
Criminal Intelligence Analyst
Small-Business (50 or fewer emp.)
"Great experience with Magnet Forensics"
5/5
What do you like best about Magnet Forensics?

I really like how receptive Magnet is to customer needs/requests. Very quick to find solutions when problems arise as well. Review collected by and hosted on G2.com.

What do you dislike about Magnet Forensics?

More transparency when there is not a current solution to an issue Review collected by and hosted on G2.com.

Verified User in Law Enforcement
UL
Verified User in Law Enforcement
Mid-Market (51-1000 emp.)
"Magnet Forensic products are my most used tools."
5/5
What do you like best about Magnet Forensics?

Magnet has the most user-friendly interface. Investigators and examiners both find it easy to navigate and tag evidence. Review collected by and hosted on G2.com.

What do you dislike about Magnet Forensics?

One arguable downside to Magnet is the overwhelming amount of tools. Having less products with more functions might be more beneficial. Review collected by and hosted on G2.com.

WN
Wayne N.
Principal Scientist
Small-Business (50 or fewer emp.)
"Great software / Funky Usability / Weird Tech Support"
3/5
What do you like best about Magnet Forensics?

When you finally get the device imaged, the analytics are pretty good Review collected by and hosted on G2.com.

What do you dislike about Magnet Forensics?

The UIs generally are poorly designed, almost as though they were afterthoughts. And the terminology is quirky.

For example, clicking multiple items in a list doesn't SELECT them... it QUEUES them. When you try to CLEAR SELECTIONS, they don't CLEAR, because despite what it looks like, they weren't SELECTED... they were QUEUED. (De-queuing, say, all 66,000 of them is an incredibly complex process.)

Chat support engineers must have the world's worst UI, and they have my sympathy. The product-specific robot asks for my problem, I enter it, the support engineer asks for it again, then asks what product. Seriously?

First-line support never has an answer. Period. They always have to check. Don't they have a knowledge base like everyone else?

I'm trying to image an android phone. Zero success. Second level tech support asks me why I want to do it instead of telling me the hidden secret. SERIOUSLY??? Review collected by and hosted on G2.com.

Verified User in Law Enforcement
UL
Verified User in Law Enforcement
Small-Business (50 or fewer emp.)
"Magnet Forensics"
5/5
What do you like best about Magnet Forensics?

Great Training. Excellent tech and customer Support when needed. Review collected by and hosted on G2.com.

What do you dislike about Magnet Forensics?

I haven’t had any negative issues with this company. Very Happy overall. Review collected by and hosted on G2.com.

UY
Uriel Y.
Consultant IT
Enterprise (> 1000 emp.)
"Great Experience with Magnet Forcesics"
5/5
What do you like best about Magnet Forensics?

The interface from axiom is very friendly. Review collected by and hosted on G2.com.

What do you dislike about Magnet Forensics?

The speed to collect and process evidence. Review collected by and hosted on G2.com.