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Titus M.

Mid-Market (51-1000 emp.)

10/8/2020

"A competent provider of Microsoft services"

5/5

Describe the project or task Magna5 helped with:

Magna5 helped move our environment to O365 and has provided great support since then. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Magna5 is responsive and is ready to assist with any questions we have about our environment. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I have not had anything to specifically dislike about Magna5. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Magna5 continues to provide us with access to add to our Microsoft services. The benefit I personally have received is the ease of adding new licenses to our account. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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We appreciate you taking the time to write a great review for us. We’re glad the transition to Office 365 is making a difference for employees to share documents and collaborate. With everything in the cloud, scaling license is easy and convenient.

See how Magna5 improved

GA

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

1/16/2021

"Great support and sales team"

5/5

Describe the project or task Magna5 helped with:

Several server & storage upgrades and replacements. Network infrastructure upgrades. Review collected by and hosted on G2.com.

What do you like best about Magna5?

It is great to have a knowledgeable and trusted team to assist us. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

It has sometimes been difficult to schedule smaller projects. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

You owe it to yourself to contact Magna5 for your next project. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

We are small business, so don't have capacity to do this work ourselves. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Modernizing network infrastructures is no small task but it can make a huge difference in improving efficiencies and driving down costs. Our engineers thrive on helping customers like you solve their issues to simplify operations and improve performance. I'm really glad you've had a positive experience and thank you for the feedback.

PF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

10/12/2020

"Managing Partner"

4.5/5

Describe the project or task Magna5 helped with:

They provide Help Desk resources to all of our Team Members and also monitoring services. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Regarding the help desk services, they are staffed 24/7 and are very helpful. They make every effort to resolve any issues. The monitoring services give us confidence that our network is being watched and they will intercede if an issue presents. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

No issues to report at all. They do what they pledge to do. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

WE woudl ahve to try an onboard these services if not for Magna5 Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Being a small firm we have outsourced our tech support to Magna5 and have been very pleased. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Not only will be intercede, we should be preventing it before it ever happens. But wen issues arise, our help desk enjoys springing into action to resolve your issues. Our fully managed network monitoring is designed to give you confidence your network is in good hands for reliable performance - and it sounds like you're getting exactly that. So glad to hear!

GE

Verified User in Education Management

Mid-Market (51-1000 emp.)

1/15/2021

"Excellent value. Reliable Service."

4.5/5

Describe the project or task Magna5 helped with:

I have not found a better value for reliable service than that provided by Magna5. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Magna5 offers many different service configurations and options. This has been extremely important in successfully transitioning to our virtual presence under pandemic restrictions. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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"Value" and "Reliable" sounds like a winning combination! Thanks for the feedback on occasional delays, too. That's fair and thank you for sharing that with our sales support team.

JK

Joyce K.

Small-Business (50 or fewer emp.)

10/7/2020

"Excellent service delivered in a very efficient way while also in a timely manner and patient"

5/5

Describe the project or task Magna5 helped with:

Recently I experienced an issue logging into their new program. Immediately I was able to get help and the issue resolved Review collected by and hosted on G2.com.

What do you like best about Magna5?

The team is extremely knowledgeable, helpful and friendly Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Nothing I can think of. Everyone is very helpful Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

Look no further !! Magna5 has everything you need. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Backups, log ins, Computer malfunctions, connectivity issues, etc. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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We appreciate you taking the time to write a great review for us. We know how important it is to get answers fast when issues arise. Our IT help desk is happy to assist you in any way.

See how Magna5 improved

GH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/9/2020

"review"

4/5

Describe the project or task Magna5 helped with:

After hours support Review collected by and hosted on G2.com.

What do you like best about Magna5?

I like that they are able to offer the after hours support. it helps with the work / family life balance. The reporting each week is helpful Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I don't like when i get a call from Magna about a issue or product that they have the documentation on file. At times, the caller gets frustrated due to the time it takes to get the answer from the Magna staff. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

Provide as many details about your products as needed. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

After hours staffing, work -life balance. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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So glad to see that the after-hours support has restored some work/life balance for you and your team. It's one reason why we're here.

GI

Verified User in Investment Management

Small-Business (50 or fewer emp.)

10/9/2020

"Dependent, reliable, knowledgeable, and responsible partner"

5/5

Describe the project or task Magna5 helped with:

24/7 monitoring of network, IDS & SIEM, selective servers. Continuous innovation of our network infrastructure, latest trends of cybers security recommendations, and hardware procurement. Review collected by and hosted on G2.com.

What do you like best about Magna5?

People (especially legacy employees from NetServe365) and their expertise Review collected by and hosted on G2.com.

What do you dislike about Magna5?

wait time for a live person when calling on a general help desk line. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Primarily anything related to network infrastructure and cyber threat detection and management. Complete 24/7 coverage in the listed areas of support. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Agreed! Those legacy employees are vital and so glad you've stuck around with us for that long.

PW

Verified User in Wholesale

Mid-Market (51-1000 emp.)

10/8/2020

"Midway's Review"

4/5

Describe the project or task Magna5 helped with:

Magna5 helps us manage various services from hosted services. They also help manage the Merakis utilized at each company location. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Magna5's biggest win is the quick and easy way of getting an answer when trouble comes. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Quick *and* Custom? Those two things typically don't appear in the same sentence, so I'm really glad that we were able to pull that off for you. With our fully managed hosting team watching your environment, we are happy to take the pressure off your IT team to ensure reliable network performance and security.

See how Magna5 improved

PH

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

10/8/2020

"Recommend Magna5"

4.5/5

Describe the project or task Magna5 helped with:

Magna assists with our VM upgrade, vulnerability testing quarterly and after hour support. We are very satisfied with Magna 5 Review collected by and hosted on G2.com.

What do you like best about Magna5?

Jeff, our Senior Tech Consultant is great. Team is knowledgeable and experienced. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

We are satisfied with Magna5 services and project planning Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

Great support, great prices Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

VM, Vulnerability testing and after hours support for our company. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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I agree! Jeff is amazing. But let's not put that on a website where he might see it and let it go to his head ;) We are proud to be a part of your VM upgrading and monitoring for vulnerabilities in your network. Our rapid response team is available to help you after hours for all your IT support needs.

See how Magna5 improved

GM

Verified User in Mining & Metals

Enterprise (> 1000 emp.)

9/14/2020

"ATI Datacenter Management"

5/5

Describe the project or task Magna5 helped with:

Exchange deployment and management to include migration to Exchange 365 in Azure.

Datacenter monitoring and offsite backups. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Quick response time for monitoring and trouble tickets along with monthly reviews. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Responses to autogenerated tickets result in additional tickets being generated unless you take the time to remove the support address from the email response. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Datacenter monitoring, to include Commvault backups, and email hosting. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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We appreciate you taking the time to write a great review for us. We hope your employees are enjoying improved collaboration and document sharing with your Office 365. Your email and data is safe with our fully managed hosting and data backup and recovery.

See how Magna5 improved