Edit

RK

Russ K.

Enterprise (> 1000 emp.)

10/7/2020

"Once Skeptical"

5/5

Describe the project or task Magna5 helped with:

Front Line Helpdesk Services, Teams creations, End user password/account resets and troubleshooting, printer problems, software installs. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Having a team of dedicated analysts that can handle the quick fixes which allows us to concentrate on more value added business initiatives. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I feel like we had spoiled our userbase on the timeliness of responses and how quickly we can sometimes resolve issues. This is normal though that someone that hasn't worked in our environment for 5+ years obviously wouldn't have the same skillsets and knowledge. This creates a bit of tension with our internal customers as we try to push them to use Magna5 and not contacting us directly. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

pull the trigger! Make sure you have good documentation Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Time and costs savings Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

You were skeptical once, huh? ;) So glad to see that it turned around. We know how important it is to get answers fast when issues arise. Our IT help desk is happy to assist you in any way.

See how Magna5 improved

PH

Paul H.

Small-Business (50 or fewer emp.)

10/8/2020

"Magna5 Magnificent"

5/5

Describe the project or task Magna5 helped with:

Magna5 is part of our cybersecurity team, they are the monitoring leg of our 3-legged approach to keeping our small company safe. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Magna5 has been a seamless addition to the team. They identified the services that we needed to close the loop with the other 2 companies we employ. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Really hasn’t been anything to dislike, they do what they do and have been very good at it. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

As with any vendor, carefully review your needs and how their services fulfill your needs. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

As I noted earlier, Magna5 fills the monitoring portion of our cybersecurity plan with 24/7 oversight of our small group of consultants who work mainly from home and on the road. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

I'm so glad we could provide the protection you need when your employees are working remote. But no matter where your employees are located, we are happy to ensure their network and devices are safe and protected. We are glad to be a part of your magnificent team.

See how Magna5 improved

GE

Verified User in Education Management

Small-Business (50 or fewer emp.)

10/9/2020

"Magna5 Review"

4/5

Describe the project or task Magna5 helped with:

Magna5 is responsible for our phone systems and networking infastructure. It is really easy to manage, and the tech support is great. The offer many features that are very useful. Review collected by and hosted on G2.com.

What do you like best about Magna5?

I like how easy it is to manage all the phone in one set place. It is extremely user friendly and has a lot of features that can be utilized. When an individual marks their phone as do not disturb, the administrator can automatically turn this feature off. This is great. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

The voicemail function with the pin number can be a hassle it requires 8 number digit which is difficult to remember. It can sometimes be a bit of a pain. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

We have always had internet connection issues and since using Magna5 we are not experiencing as many outages and issues. Our connectivity has definitely gotten better. Their tech support is also extremely helpful and easy to contact. They get back to you in a timely fashion. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

We know how important it is to have reliable voice services to serve your constituencies, and we also agree that managing them all in one place is optimal. So glad we could help you get there.

PH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/8/2020

"Great Customer Service and Always there for our team"

5/5

Describe the project or task Magna5 helped with:

The Magna5 team Helps our Sales users with setting up their equipment and other various projects that come along. Including O365 Migration. There were sever thousand users that needed help with our O365 migration they were quick to come up with a solution to help us out! Review collected by and hosted on G2.com.

What do you like best about Magna5?

Their 24/7 tech support is always available. They always answer the phone we a user calls. they also have support through email witch is beneficial for our remote users. when we have little to no time they are willing to work with us to help our users out with whatever problems (IT related) the may have. When we need to a specific time frame with a project they always have enough staff to help with our issues. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Sometimes we have to follow up more than once on an issue that was already discussed. Other than that they have been a good asset to our company and we value their help Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

IF your Looking for a company to help with your Technical needs Magna5 is the place to go to. they provide 24/7 support and other services to help wit all of your IT needs. Magna5 offers many different services for all of your technical needs including support, infrastructure, and networking. They are willing to work with you on all IT needs that require a quick response time. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

User end Setup and Support. We realized when we have a major Project that requires our team to reach out to several hundred people, Magna5 is willing to help. They have also assisted with other roll-outs including O365 migration and PC deployments. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

Thank you so much for such a solid endorsement. Could ask for more and I'm so glad you're seeing great results. We are happy to take the pressure off your IT team in overseeing large-scale PC and Microsoft 365 rollouts.

See how Magna5 improved

BK

Ben K.

S

Mid-Market (51-1000 emp.)

1/14/2021

"Comprehensive Managed IT Solution"

5/5

Describe the project or task Magna5 helped with:

We utilize Magna5 for network services across all our offices. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Their cloud network solution has made managing our networks a breeze while adding security and layers of protection. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

We know full visibility into your network can make a huge difference in early-warning detection of network issues and security threats. We’re glad the transition to a secure cloud network has made managing your network a breeze. Thank you for taking the time to provide a positive endorsement.

KW

Kyler W.

Systems Administrator

Small-Business (50 or fewer emp.)

10/8/2020

"Magna5 is an extremely professional and knowledgeable team."

4.5/5

Describe the project or task Magna5 helped with:

I was faced with a hosted email platform that had consistent issues and intermittent downtime. They helped me migrate from an outdated email solution over to Microsoft 365 with an improved spam filter while maintaining our current domain. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Their engineers have the expertise and skills needed along with a fast response time. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

I cannot think of any downsides at this time. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

By switching to Microsoft 365, we have drastically decreased email downtime, along with increasing email security. If I ever have any issues with Microsoft 365 products, I can leverage Magna5's support team for fast assistance. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

Our engineers are amazing, aren't they? Now if we could only get 10 more just like them. So glad you've had a good experience. We are glad your employees are enjoying improved collaboration and document sharing with your Office 365.

EE

Verified User in Education Management

Mid-Market (51-1000 emp.)

1/13/2021

"Storm king school"

5/5

Describe the project or task Magna5 helped with:

Upgraded our data line which required many changes to our network and communications systems. Review collected by and hosted on G2.com.

What do you like best about Magna5?

The fact that they were willing to work evenings and weekends to get the job done, with minimal disruption to our business. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

No downsides to note at all. Everything went exactly as planned. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

Compare proposals and quotes with other companies offering similar services. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

We have had assistance with monitoring network intrusions. Also, the upgraded data line came in cheaper than we were paying before. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

Modernizing can make a huge difference in improving efficiencies and driving down costs. We’re glad the updated data line and monitoring services are improving operations. Thank you for the positive feedback.

MO

Mark O.

Mid-Market (51-1000 emp.)

9/11/2020

"Magna 5 Helpdesk Support"

4.5/5

Describe the project or task Magna5 helped with:

Magna 5 has become our de facto help desk provider. They cover initial help desk contact and all off-hours requests. Review collected by and hosted on G2.com.

What do you like best about Magna5?

They are very easy to work with and customize their service. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

We had to reduce reliance on them because we were racking up too many hours. This was largely our employees fault as they would request help with activities that might take hours. We got Magna5 to eschew these long-running help requests. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

If using their helpdesk support, ensure you have guidelines to limit hours expended by your employees. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

24/7 help desk coverage. This allows infrastructure team members to attend to other tasks. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

We appreciate you taking the time to write a great review for us. When issues arise, our help desk enjoys springing into action to resolve your issues. We’re here to help you 24/7 for expert IT support.

PF

Verified User in Food Production

Mid-Market (51-1000 emp.)

9/16/2020

"Trustworthy"

5/5

Describe the project or task Magna5 helped with:

They installed and manage our servers in the data center Review collected by and hosted on G2.com.

What do you like best about Magna5?

In general the service that they provide is outstanding. Because of their integrity we are very comfortable trusting them with managing our data. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Sometimes they are difficult to communicate with by phone, but the web portal is helpful Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

Most of this server and network environment stuff that we are using is beyond our ability. Having a partner you could trust to manage that for us has proven to be very beneficial. Knowing that they are there and "have our backs" makes me comfortable. Because I know that if I break something or have a problem then can fix it. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

We just upgraded all the servers, we still have one more to do. We have also switched to Office365 and are in the process of turning on MFA. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

We appreciate you taking the time to write a great review for us. With new servers and shift to Office 365, you will see a noticeable difference in network efficiencies and employee collaboration. We’re glad to be a part of your team watching your network for reliable uptime and performance. And thank you for your observation about the portal. We're constantly trying to enhance our intake process and welcome feedback.

See how Magna5 improved

EW

Ed W.

Mid-Market (51-1000 emp.)

10/7/2020

"Reliable, proactive service"

4.5/5

Describe the project or task Magna5 helped with:

Secure cloud backups of key servers. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Regular monitoring and communication when issues occur. Reliable restores. Help with disaster recovery testing. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

We haven't experienced any downsides to utilizing Magna5 as our backup provider. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

Recognize that their implementation team will be there for you as you establish service. Don't hesitate to reach out to technical support. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

We needed a secure cloud backup solution and Magna5 has provided that. We also needed to run disaster recovery testing and they were able to accommodate our needs effectively. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

edit

Ed - So glad to hear you're doing disaster recovery *testing.* Hope it never gets put into action, but if (when?) it does, we are here to help you bounce back with minimum business disruption. We are glad to be part of your team.