Email migrations, cyber security, licensing Review collected by and hosted on G2.com.
The responsiveness of the team, it's necessary to have a team respond quickly Review collected by and hosted on G2.com.
Multiple projects including Exchange upgrade, deployment of MS365, and network troubleshooting and resolution. Review collected by and hosted on G2.com.
Technical resources are knowledgeable, responsive, and flexible in scheduling the work to be accomplished. They insure that the task is completed AND that there is a knowledge transfer to my staff, so we better understand the solution and any resolutions. Their billing practices are also very responsible and transparent, so there is little question about the amount of time spent to complete specific tasks. My team, who is working in tandem with the Magna5 technical resource, is always left with a positive sense of the relationship and the work completed, which is extremely important to me. Review collected by and hosted on G2.com.
We are glad to be an extension of your IT staff to help you plan and implement upgrades and simplify deployments like MS365. That kind of partnership is built on trust and I'm very glad we've earned that. Thank you for the positive endorsement.
Magna5 is our ISP, and helped us design, implement, configure, and maintain our office network. Through Magna5 we were able to bundle our hardware, license, and support costs to scale smoothly from a cost and technology standpoint. When the time came for us to launch a formal customer service call center, Magna5 helps us choose an implement an enterprise quality Call Center as a Service (CCaS) solution with per-seat licensing that again allowed smooth cost and service quality scaling. Review collected by and hosted on G2.com.
Magna5 is responsive and creative in helping us scope, purchase, implement and support solutions to fit our growing business needs. Review collected by and hosted on G2.com.
Our goal is to design and implement a network solution that addresses your specific challenges. And our CCaaS solution supporting remote and multi-agent locations is top notch … an important asset in engaging with your customers in delivering meaningful relationships and resolving customer issues. Thanks for the feedback too on how you experienced our CSR changes. Glad to hear that it has stabilized.
Magna5 acted as a technology help desk to supplement MPC IT and provided system support services. Review collected by and hosted on G2.com.
Magna5 has more experience and a larger pool of knowledge to draw on for issues that may arise in the system. Review collected by and hosted on G2.com.
It sounds like your experience is related to our new ticketing and support routing system. It was designed to simplify ways to get help - voice, chat, email tickets, self support portal - but that may not be the case in your situation. Your feedback is fair and I'm very glad you shared it with us. I'll surface your comments to our support team and I hope we can reflect on your experiences as we optimize our help desk systems. If you have any additional comments, I'm happy to hear them. Reference this review and drop me a note at info@magna5global.com.
Magna5 hosts and monitors our server environment and backups. We are alerted every time there is an issue with a servers or our network. They assist and see the issue to completion every time. If a backup fails they look into the issue and report what needs to be done to resolve the failed backup. Review collected by and hosted on G2.com.
I like knowing they are watching when I cannot monitor my environment. Like have a 24/7 administrator sitting in my server room. Review collected by and hosted on G2.com.
Brad - We got your back, even if we're not sitting in your server room 24/7, I'm glad that it seems like we are. Our unwavering commitment is to ensure your network is always up and running with reliable backup in the event of a disaster.
Lost printer communication with our workstations. Intermittent issue that seems to come and go. Review collected by and hosted on G2.com.
The IT team did not quit trying to resolve the issue. They got our Point Of Sale company involved also
to resolve the issues. Review collected by and hosted on G2.com.
Thank you for taking the time to provide your review. Your feedback on follow-up is fair, and I'll share it with the support team. Otherwise, really glad to hear about the 5-star experience. No matter how complex an issue maybe, our talented engineers thrive on diving into problems and resolving issues (we just need to tighten-up the follow-up though, so thank you again for that insight).
Magna5 has been our telecommunications company for many many years now. They always available to help rectify any situation and their teams are always professional. Review collected by and hosted on G2.com.
One complete bill for internet and telephone. Review collected by and hosted on G2.com.
I know the whole team also values our long-time relationship as well. We’re glad to help your company keep track of expenses with our streamlined bills combining internet and telephone usage of all locations on one invoice. And thank you for the fair feedback on trouble tickets. I've shared the comment with our support teams for visibility.
They are the company we use for all IT solutions. They have helped with printer issues, email setup, accessing licenses, and monitoring. Review collected by and hosted on G2.com.
Working with Michaela to figure out our printer issue. She was patient and able to stay on the line until the issue was resolved, which was nearly an hour. Review collected by and hosted on G2.com.
Matt - I appreciate you taking the time to write a great review for us, and thanks for the Michaela shout-out! I know how important it is to have one trusted partner to be there when you need them. No matter how complex an issue maybe, our talented engineers thrive on diving into problems and resolving issues to get you up and running as quickly as possible. We’re here for you 24/7/365.
Magna5 provides managed services for network monitoring & configuration, server monitoring and patch management. They also provide DR services to give us the benefit of geo-diversity in the event of a disaster. Review collected by and hosted on G2.com.
The ease of doing business with them at a fair price. Their team members are very knowledgeable and professional at every level. When they make mistakes they take full accountability and correct the issue and put controls in place to ensure it is not repeated. They are a true trusted partner. Review collected by and hosted on G2.com.
We appreciate you taking the time to write a great review for us. Our unwavering commitment is to ensure your network is always up and running and protected from cyber threats. We’re glad to be a part of your team watching your network for reliable uptime and performance.
Magna 5 provides Tier 1 end user support for a worldwide organization comprised of 700 end users in every time zone. They remediate tier one issues and refer Tier 2, and Tier 3 to organization IT staff. Review collected by and hosted on G2.com.
Very responsive, competitive rates, strong alignment to mission. Review collected by and hosted on G2.com.
Speaking for the team, we have truly enjoyed our long-term relationship as well. Our end-user engineering support is top notch. They thrive on getting to the root cause of issues and resolving them quickly and I'm glad to hear you've had a positive experience.