They house our accounting software and support us now that we all work from home as well. Most of the time the response time is fast and the issue is resolved in a very timely manner. Review collected by and hosted on G2.com.

When we have a tough request from one of our clients and Magna 5 makes it happen. It makes our clients happy and makes us all look good! Review collected by and hosted on G2.com.

We have used Magna5 to help with several projects, both in the past and currently. On an ongoing basis, we are using them for after hours helpdesk support to supplement our small IT team. We are also using Magna5 to manage our file server backups using Commvault

On a one-off basis, we are using Magna5 to help us refresh our VMWare and storage environments. This includes replacing ESXi Hosts servers that are being used for storage. During this project, we will also have Magna5 upgrade our VMware environment to the newest version and ensure everything is communicating and operating correctly. Additionally, we use Magan5 for vulnerability scanning and penetration testing. We have vulnerability scans performed quarterly and have penetration tests performed annually. Review collected by and hosted on G2.com.

The project staff is very knowledgeable and are very accommodating with installs and maintenance windows They have several resources that can help during the project and will work with us to ensure we have what we need in order to be successful with the project deployments. The project managers are very knowledgeable with products they are using, and they allow us to learn as we go so we can support the products after installs are completed. Having Magna5 manage our file server backups also takes a lot of work off our small IT staff's hands. They do a great job of sending daily reports of backup statuses and will work with us if any files need restored, or if there are issues with the backups. Review collected by and hosted on G2.com.

Our company has contracted Magna5 to host our database. Review collected by and hosted on G2.com.

Customer Service attentiveness has been excellent. Review collected by and hosted on G2.com.

Magna5 supported us in 3 offices in the US for installing working stations, fixing cables and more. The service was on time, with the expected results. Review collected by and hosted on G2.com.

The transparecy of the availability, times and support abilities. Review collected by and hosted on G2.com.

I have requested that Magna5 perform a security assessment and vulnerability scan of our internal and external network. Initial conversations were very good and informative. We worked with them to get everything scheduled and are now waiting on results. Review collected by and hosted on G2.com.

Ease of conversation and technical expertise Review collected by and hosted on G2.com.

When I first came to Magna5, I was using a vendor that didn't know how to service my company. It was so frustrating and probably the most stressful time for me in my business. Justin and DaShawn stepped in and took over my account. I would be shaking when I opened my door in the morning to my office worried about the IT situation. It is the only part of my business I don't know how to fix. DaShawn and his team fixed all my issues and gave me confidence in my technology. My business is financial and I rely heavily on my technology. It has to work and we can't afford to be down. They walk me through my systems and are my partners as the business and our needs have grown. We are very dependent on our technology so we need to have immediate response when we have any issues. They step in and handle things when they aren't running as they should. Most of the time it is software or internet issues - they are there for us 24/7. Review collected by and hosted on G2.com.

I don't worry about my technology - I am so confident it will run smoothly and if something breaks they will fix it. We work with difficult software and they take care of our issues. They fix our issues and assist in giving us suggestions on new technology to make us most efficient and secure. Security is very important to us and having everything monitored and updated is a great benefit. Review collected by and hosted on G2.com.

We have used Magna5's VOIP solutions for distributed workers and our offices for the past few years. The security and convenience of the platform have been key for us, but during the pandemic became all the more important. Rather than our staff having to share mobile or home phone numbers, we were able to move staff to remote working and still maintain the same accessibility at their office numbers with Magna5's software-based solution in cases where reps did not have Magna5's hardware in their home offices or did not bring them home from the office when the 2020 lockdown went into effect. Our ability to be reached by customers and communicate on projects was seamless. Review collected by and hosted on G2.com.

The intuitive nature of the VOIP solutions, and the consistent up-time, especially versus other VOIP solutions I have used in the past. Too many VOIP solutions are not much more than "here's a number and a clunky app to use it" - the Magna5 solution goes much further, with configurable options allowing users to interact with the platform securely via many channels. Review collected by and hosted on G2.com.

We have engaged Magna 5 for a myriad of projects. I completely trust their engineers with the security and maintenance of my company's network infrastructure. They manage our licenses for our appliances, patch our servers and perform on-site maintenance when needed. I have worked with their team over the past 5 years and couldn't perform our functions without them. Review collected by and hosted on G2.com.

Jeff Jablonski is amazing and a fantastic partner. There is never, NEVER! a time where I need something taken care of and Jeff hasn't delivered. He sends me multiple communications and articles as touch bases and is just the best vendor representative I have worked with in my career. I like the responsiveness of their team, when we have issues their engineers are spot on and easy to wok with. When we had a switch issue, when it could not be resolved remotely, they dispatched an engineer to be onsite to fix the issue. He spent 8 hours fixing everything and making sure we were taken care of. Review collected by and hosted on G2.com.

\ We have done multiple hardware monitoring projects. Magna5 readily worked with us at CAI customers to do monitoring of customer infrastructure. This infrastructure was combines of both virtual machines and the hardware. We also had Magna5 monitor the customer infrastructure and network. They have assisted us in developing backup and recovery plans along with providing the infrastructure help desk for a customer. Review collected by and hosted on G2.com.

Excellent technical staff that is easy to work with. The technical staff readily went above and beyond to meet the needs of the customer. The architects stepped in when needed for more complex issues and got them resolved in a quick manner. The help desk staff were very qualified and held many different certifications. They answered the phones with professionalism and subject matter expertise. They quickly resolved the problems with limited escalation due to the level of skills that these people possessed. Review collected by and hosted on G2.com.

Being a small technology department, we regularly utilize Magna5 for our more technical projects that often deal with our network configuration and firewalls. We have utilized Magna5's expertise through VOIP phone system rollouts, network infrastructure upgrades, and multiple firewall deployments. Review collected by and hosted on G2.com.

When you speak with Magna5, you quite often speak to the same person every time. Over the course of your relationship with Magna5, you really start to feel like the company knows your infrastructure well and has your best interests at heart. There is never a doubt in your mind over whether they can assist you with the task at hand, nor do you ever question whether they have given you the best recommendations for your problem. Every team member is calm, knowledgeable, and friendly. The technicians always go above in beyond in providing their service and answering any questions you have along the way. They always give us personal, hands-on attention that is impossible with bigger companies. Review collected by and hosted on G2.com.