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LR

Lori R.

Practice Administrator

Small-Business (50 or fewer emp.)

12/6/2022

"Overall good experience with Magna5"

4/5

What do you like best about Magna5?

I love the support portal. I can look at all my outstanding tickets and update or close them when a problem has been resolved. Very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Sometimes being in a different time zone with techs. Getting our tickets scheduled with the correct time. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

Set up a call and have your questions ready. They will answer those questions in that call or get back to you with those answers. Set up was pretty seamless. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

We had some significant issues with our previous IT company. Magna5 worked patiently with us to resolve those issues and was able to set a call weekly to review problems and come up with solutions. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Thank you for sharing your experience. I'm glad you found the transition from your previous provider to Magna5 to be a good business decision. And thanks for the feedback on the support portal. Providing real-time status updates, access to tickets, and ease-of-use were driving forces behind our implementation of the support portal. Happy to hear it is performing as intended.

GC

Garreth C.

Mid-Market (51-1000 emp.)

12/13/2022

"Good Service and Value"

5/5

What do you like best about Magna5?

They are quick to respond to queries, they provide good service for the money; they are easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Nothing. At this time we've had no issues. Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

12/6/2022

"Came in on short notice and helped get control of system."

5/5

What do you like best about Magna5?

Our on site representative has become part of our team and has become "one of us"; staff is very comfortable going to him with issues. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Cost seems a bit steep, but so far we have gotten value for our dollar. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

look at other options before you contact Magna 5 so you will be confident when you decide to work with them; we are extremely pleased with our choice. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Cyber security cloud storage, on site management of issues, help line. Review collected by and hosted on G2.com.

Response from Ryan Burns of Magna5

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Thank you for sharing your feedback, and we are really happy to hear that our on-site rep has become a team member for you. And your recommendation to talk with other Managed IT Services providers - as well as Magna5 - is fair: You need to be confident in your decision and doing your due diligence is part of the process in finding the right MSP. I'm glad we stacked up favorably to the other MSP's you spoke with.

SV

Susan V.

Senior Business Solutions Analyst & Project Manager

Mid-Market (51-1000 emp.)

5/24/2022

"Excellent solutions, service & support"

4.5/5

Describe the project or task Magna5 helped with:

We have utilized Magna5 for several years for: server and environment builds, hosting & monitoring, hosting our Office 365 environment, providing/configuring additional security services like MFA and Microsoft Defender and supplemental helpdesk support. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Their knowledge, professionalism and collaborative approach help us find solutions that work for our business. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Have not had a reason to dislike anything about them so far. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Augmenting our IT environment and services with hosted solutions & support. We have been able to utilize applications with a very small in-house IT (1 person) department because Magna5 acts as our outsourced IT. We can take advantage of technologies that would be too costly to pursue and maintain on our own. Review collected by and hosted on G2.com.

PN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

5/23/2022

"Good people, average service"

3.5/5

Describe the project or task Magna5 helped with:

Our MSP. Internet service, desktop security, Active Directory management, file storage and backup. Our most recent major project was upgrading our server licenses and moving to a different storage and backup configuration. Review collected by and hosted on G2.com.

What do you like best about Magna5?

Support is fairly responsive. Likeable staff. They have some people who are excellent at their jobs - diagnose problems quickly, provide an accurate solution. When we find those people, we do our best to get direct access to them because they are reliable. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Don't really look out for us. I have to prompt them for service. We have had software or services that expired before we got notification. I have found multiple missing patches where their patching service failed and no one seemed to notice ... or care. They appear to have a lot of inexperienced first-level support staff. We have had many occasions where we have to them what to fix ... then battle with them to not waste 45 minutes following a troubleshooting script instead of listening to us. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

I seem to run into 2 different types of MSPs -- those who partner with you and those who do for you. I think Magna5 prefers to be a "do for you" organization by taking all administration and configuration off your hands. If that is what you're looking for, they will do fine. If you are inclined toward wanting to keep your hand in some of the administration, they will do that -- but I'm not sure it makes them happy. :-)

They are more of a break-fix operation than a strategic partner. They don't engage with me about ways to do things better - unless they have a product they are selling. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

They seem to have a good security service, which is important to us. The recent security upgrade seems to be solid and covers a lot more than it used to cover. With the Covid pandemic and the resulting move of many staff to working at home, we have been working with them to figure out a better configuration for our services that serves people who are working at home. Review collected by and hosted on G2.com.

PG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

5/23/2022

"Outstanding Customer Service with All products I currently use"

5/5

Describe the project or task Magna5 helped with:

Initially we put in Managed routers and switches with redundant Internet lines. We then Began using managed server backups with CommVault. We then moved to sentinelOne Cybersecurity Monitoring. we are now in the process of moving our servers to the Magna5 cloud Review collected by and hosted on G2.com.

What do you like best about Magna5?

Outstanding Helpdesk knowledge and their ability to round up technicians to resolve an issue if there is one. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

There is not much I dislike. Magna5 is extreamly responsive to our needs Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

I Highly recommend Magna5 for ANy of the services that I am currently using. I can not comment on Magna5's other services but I am sure they are as professional as the ones I am using Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

We have 12 year old servers that are beginning to be an obvious issue. Worked with Magna5 and are in the middle of resolving the issue by moving the servers to their cloud with state of the art servers. Review collected by and hosted on G2.com.

ES

Eric S.

Vice President

Small-Business (50 or fewer emp.)

5/24/2022

"Switching to Magna5"

5/5

Describe the project or task Magna5 helped with:

Switching to a new IT service provider Review collected by and hosted on G2.com.

What do you like best about Magna5?

Response times, thoroughness and completeness in responses, detailed information that they gather and share for reporting, assistance with understanding a problem before providing the solution. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Like any large company, there is bureaucracy. It can be both good and bad. In most cases, it has been good, but occasionally it slows a response time on getting proper approval. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Quicker responses and solutions when employees are having problems with their computers or our network. They provide better updates and have better technology for tracking tickets than our previous IT provider. Review collected by and hosted on G2.com.

RF

Russ F.

IT Manager

Mid-Market (51-1000 emp.)

5/23/2022

"Awesome Company"

5/5

Describe the project or task Magna5 helped with:

This company has been our network monitoring and help desk company for almost 10 years. Review collected by and hosted on G2.com.

What do you like best about Magna5?

The knowledge they have as a group is a huge asset to finding solutions to issues. Review collected by and hosted on G2.com.

What do you dislike about Magna5?

Since they have become bigger the personalized service isn't always there. Review collected by and hosted on G2.com.

Recommendations to others considering Magna5:

For the cost and the amount of services they offer, Magna5 is the best in the business. Review collected by and hosted on G2.com.

What problems is Magna5 solving and how is that benefiting you?

Two domain migrations over the years. Two different upgrades of servers. Many other little issues they have assisted with. Review collected by and hosted on G2.com.

WS

Wendy S.

IT Manager

Mid-Market (51-1000 emp.)

5/23/2022

"Magna5 is one source for all your IT needs"

4.5/5

Describe the project or task Magna5 helped with:

Prior to me having this position, Magna5 helped with moving our physical servers off site and monitors all of them. Review collected by and hosted on G2.com.

What do you like best about Magna5?

That I typically get the same several employees to help so I get to know them better. Review collected by and hosted on G2.com.

PA

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

5/24/2022

"Magna 5 has been very responsive to our needs."

5/5

Describe the project or task Magna5 helped with:

We have had to decommission a handful of computers in the last few weeks. Magna was there to help get my employees back up and running again on their new machines. Review collected by and hosted on G2.com.

What do you like best about Magna5?

They are very thourough and always make sure you have been taken care of. Review collected by and hosted on G2.com.