--- title: Magna5 Reviews meta_title: 'Magna5 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 66 reviews by the users' company size, role or industry to find out how Magna5 works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 66 scale: '5' date_modified: '2026-07-17' parent_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- # Magna5 Reviews **Vendor:** Magna5 **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.6/5.0 **Total Reviews:** 66 ## About Magna5 Magna5 is a comprehensive managed IT and cybersecurity solution provider designed to assist businesses in safeguarding their digital assets and optimizing their IT operations. Headquartered in Pittsburgh, Pennsylvania, Magna5 specializes in delivering tailored IT solutions that encompass cybersecurity, cloud services, consulting, and compliance. With a strong emphasis on leveraging advanced technology and a skilled workforce, Magna5 aims to meet the diverse needs of organizations across various sectors. Magna5 serves businesses of all size that need reliable IT support and security measures. With regional offices strategically located in near cities including Boston, New York City, Pittsburgh, Philadelphia, Charlottesville, Charlotte, Atlanta, Birmingham, Mobile, and Phoenix, Magna5 ensures clients receive localized support while benefiting from a nationwide network of expertise. This approach allows Magna5 to address challenges and provide customized solutions that align with each client’s operational requirements. Key features of Magna5's offerings include 24/7/365 network monitoring and security operations, which are crucial for maintaining system uptime and protecting against a wide range of cyber threats, including ransomware and other vulnerabilities. By functioning as an extension of a client's IT team, Magna5 employs a multilayered security strategy that not only detects threats but also proactively mitigates risks. The company adheres to stringent compliance standards, including SOC-2, HIPAA, and PCI-DSS, and CMMC Level 2, ensuring clients can trust in the security and reliability of their IT infrastructure. Magna5's commitment to excellence is reflected in its recognition by various national and industry publications. The company has been honored as a Top Workplace, indicating a strong workplace culture fostered by employee feedback. Additionally, its inclusion in the CRN MSP 500 and Channel Futures MSP 501 lists showcases its dedication to delivering high-quality managed services. The recognition from Inc 5000 for consecutive years highlights Magna5's growth among private companies, further emphasizing its capability to provide exceptional value to clients through innovative IT solutions. For businesses seeking to enhance their IT security and operational efficiency, Magna5 offers a full portfolio of services designed to address their individual needs. With a focus on client-centric solutions and a proven track record of success, Magna5 stands out as a trusted partner in the realm of managed IT and cybersecurity services. ## Magna5 Pros & Cons **What users like:** - Users appreciate Magna5's **exceptional problem resolution** , benefiting from quick, effective support that enhances security measures. (2 reviews) - Users value Magna5's **24/7 availability** for real-time threat detection and peace of mind from constant cyber protection. (1 reviews) - Users commend the **excellent customer support** , noting quick issue resolution and proactive solutions for their business. (1 reviews) - Users commend Magna5 for their **proactive customer service** , quickly addressing issues and enhancing business solutions. (1 reviews) - Users value the **exceptional cyber security** services of Magna5, providing peace of mind and reliable protection for sensitive data. (1 reviews) - Reliability (1 reviews) - Response Time (1 reviews) - Security (1 reviews) **What users dislike:** - Users desire a **help desk from India** to effectively manage time zone challenges and regional requirements. (1 reviews) ## Magna5 Reviews ### 1. A competent provider of Microsoft services **Rating:** 5.0/5.0 stars **Reviewed by:** Titus M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Magna5 helped with:** Magna5 helped move our environment to O365 and has provided great support since then. **What do you like best about Magna5?** Magna5 is responsive and is ready to assist with any questions we have about our environment. **What do you dislike about Magna5?** I have not had anything to specifically dislike about Magna5. **What problems is Magna5 solving and how is that benefiting you?** Magna5 continues to provide us with access to add to our Microsoft services. The benefit I personally have received is the ease of adding new licenses to our account. **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. We’re glad the transition to Office 365 is making a difference for employees to share documents and collaborate. With everything in the cloud, scaling license is easy and convenient. ### 2. Great support and sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2021 **Describe the project or task Magna5 helped with:** Several server & storage upgrades and replacements. Network infrastructure upgrades. **What do you like best about Magna5?** It is great to have a knowledgeable and trusted team to assist us. **What do you dislike about Magna5?** It has sometimes been difficult to schedule smaller projects. **Recommendations to others considering Magna5:** You owe it to yourself to contact Magna5 for your next project. **What problems is Magna5 solving and how is that benefiting you?** We are small business, so don't have capacity to do this work ourselves. **Official Response from Ryan Burns:** > Modernizing network infrastructures is no small task but it can make a huge difference in improving efficiencies and driving down costs. Our engineers thrive on helping customers like you solve their issues to simplify operations and improve performance. I'm really glad you've had a positive experience and thank you for the feedback. ### 3. Managing Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **Describe the project or task Magna5 helped with:** They provide Help Desk resources to all of our Team Members and also monitoring services. **What do you like best about Magna5?** Regarding the help desk services, they are staffed 24/7 and are very helpful. They make every effort to resolve any issues. The monitoring services give us confidence that our network is being watched and they will intercede if an issue presents. **What do you dislike about Magna5?** No issues to report at all. They do what they pledge to do. **Recommendations to others considering Magna5:** WE woudl ahve to try an onboard these services if not for Magna5 **What problems is Magna5 solving and how is that benefiting you?** Being a small firm we have outsourced our tech support to Magna5 and have been very pleased. **Official Response from Ryan Burns:** > Not only will be intercede, we should be preventing it before it ever happens. But wen issues arise, our help desk enjoys springing into action to resolve your issues. Our fully managed network monitoring is designed to give you confidence your network is in good hands for reliable performance - and it sounds like you're getting exactly that. So glad to hear! ### 4. Excellent value. Reliable Service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **Describe the project or task Magna5 helped with:** I have not found a better value for reliable service than that provided by Magna5. **What do you like best about Magna5?** Magna5 offers many different service configurations and options. This has been extremely important in successfully transitioning to our virtual presence under pandemic restrictions. **What do you dislike about Magna5?** There is occasionally a delay in fulfilling change orders. **What problems is Magna5 solving and how is that benefiting you?** Operating successfully under pandemic restrictions. **Official Response from Ryan Burns:** > "Value" and "Reliable" sounds like a winning combination! Thanks for the feedback on occasional delays, too. That's fair and thank you for sharing that with our sales support team. ### 5. Excellent service delivered in a very efficient way while also in a timely manner and patient **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Magna5 helped with:** Recently I experienced an issue logging into their new program. Immediately I was able to get help and the issue resolved **What do you like best about Magna5?** The team is extremely knowledgeable, helpful and friendly **What do you dislike about Magna5?** Nothing I can think of. Everyone is very helpful **Recommendations to others considering Magna5:** Look no further !! Magna5 has everything you need. **What problems is Magna5 solving and how is that benefiting you?** Backups, log ins, Computer malfunctions, connectivity issues, etc. **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. We know how important it is to get answers fast when issues arise. Our IT help desk is happy to assist you in any way. ### 6. review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2020 **Describe the project or task Magna5 helped with:** After hours support **What do you like best about Magna5?** I like that they are able to offer the after hours support. it helps with the work / family life balance. The reporting each week is helpful **What do you dislike about Magna5?** I don't like when i get a call from Magna about a issue or product that they have the documentation on file. At times, the caller gets frustrated due to the time it takes to get the answer from the Magna staff. **Recommendations to others considering Magna5:** Provide as many details about your products as needed. **What problems is Magna5 solving and how is that benefiting you?** After hours staffing, work -life balance. **Official Response from Ryan Burns:** > So glad to see that the after-hours support has restored some work/life balance for you and your team. It's one reason why we're here. ### 7. Dependent, reliable, knowledgeable, and responsible partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2020 **Describe the project or task Magna5 helped with:** 24/7 monitoring of network, IDS & SIEM, selective servers. Continuous innovation of our network infrastructure, latest trends of cybers security recommendations, and hardware procurement. **What do you like best about Magna5?** People (especially legacy employees from NetServe365) and their expertise **What do you dislike about Magna5?** wait time for a live person when calling on a general help desk line. **What problems is Magna5 solving and how is that benefiting you?** Primarily anything related to network infrastructure and cyber threat detection and management. Complete 24/7 coverage in the listed areas of support. **Official Response from Ryan Burns:** > Agreed! Those legacy employees are vital and so glad you've stuck around with us for that long. ### 8. Midway's Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Magna5 helped with:** Magna5 helps us manage various services from hosted services. They also help manage the Merakis utilized at each company location. **What do you like best about Magna5?** Magna5's biggest win is the quick and easy way of getting an answer when trouble comes. **What do you dislike about Magna5?** As far as dislikes, not much to complain about. **What problems is Magna5 solving and how is that benefiting you?** Security issues, storage issues and communication Benefits: quick and custom solutions when issues appear **Official Response from Ryan Burns:** > Quick *and* Custom? Those two things typically don't appear in the same sentence, so I'm really glad that we were able to pull that off for you. With our fully managed hosting team watching your environment, we are happy to take the pressure off your IT team to ensure reliable network performance and security. ### 9. Recommend Magna5 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Magna5 helped with:** Magna assists with our VM upgrade, vulnerability testing quarterly and after hour support. We are very satisfied with Magna 5 **What do you like best about Magna5?** Jeff, our Senior Tech Consultant is great. Team is knowledgeable and experienced. **What do you dislike about Magna5?** We are satisfied with Magna5 services and project planning **Recommendations to others considering Magna5:** Great support, great prices **What problems is Magna5 solving and how is that benefiting you?** VM, Vulnerability testing and after hours support for our company. **Official Response from Ryan Burns:** > I agree! Jeff is amazing. But let's not put that on a website where he might see it and let it go to his head ;) We are proud to be a part of your VM upgrading and monitoring for vulnerabilities in your network. Our rapid response team is available to help you after hours for all your IT support needs. ### 10. ATI Datacenter Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2020 **Describe the project or task Magna5 helped with:** Exchange deployment and management to include migration to Exchange 365 in Azure. Datacenter monitoring and offsite backups. **What do you like best about Magna5?** Quick response time for monitoring and trouble tickets along with monthly reviews. **What do you dislike about Magna5?** Responses to autogenerated tickets result in additional tickets being generated unless you take the time to remove the support address from the email response. **What problems is Magna5 solving and how is that benefiting you?** Datacenter monitoring, to include Commvault backups, and email hosting. **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. We hope your employees are enjoying improved collaboration and document sharing with your Office 365. Your email and data is safe with our fully managed hosting and data backup and recovery. ### 11. Magna5 review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Magna5 helped with:** Magna5 assisted with deploying telework devices **What do you like best about Magna5?** they have a great support portal and are skilled with implementing telework **What do you dislike about Magna5?** IT is not perfect anywhere, so there's always more to improve **Recommendations to others considering Magna5:** if you have complex needs, they have a lot of solutions **What problems is Magna5 solving and how is that benefiting you?** telework, complex hosted voice **Official Response from Ryan Burns:** > When you have full visibility into all of your phone connections from a central portal, it makes administration simpler. We’re glad to be working beside you to ensure ‘always-on’ connectivity and performance for your teleworkers. ### 12. IT Infrastucture **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Magna5 helped with:** Update network Switches put in voip system. **What do you like best about Magna5?** Everything went smoothly was here when said and worked through any obsticles **What do you dislike about Magna5?** There were no dislikes everything went good **What problems is Magna5 solving and how is that benefiting you?** They are able to see when/if the network goes down and contact needed persons **Official Response from Ryan Burns:** > We work hard to oversee all aspects of your switch replacement transition without disrupting business operations. We’re glad to be a part of your team watching your network for reliable uptime and performance. ### 13. Magna5 provides great infrastructure support for hosting services. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2020 **Describe the project or task Magna5 helped with:** SAP Hosting and technical support **What do you like best about Magna5?** The team is very responsive and provide timely support **What do you dislike about Magna5?** There is none that I can think of right now. **Recommendations to others considering Magna5:** I would consider the size of the team, responsiveness, and ability to work on hosting and managed services. **What problems is Magna5 solving and how is that benefiting you?** SAP Hosting and account management. Troubleshooting issues in the environment **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. Our team is dedicated to ensure your SAP applications are always up and running anytime you need them. ### 14. Positive experience with knowledgeable expertise. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Magna5 helped with:** They handle are Dailey IT needs within our organization. **What do you like best about Magna5?** The quick response of the team when we are having issues with our system. **What do you dislike about Magna5?** Not having a dedicated person who understands our business. **What problems is Magna5 solving and how is that benefiting you?** Typical daily problems that arise **Official Response from Ryan Burns:** > We appreciate you taking the time to write a great review for us. Our passion is to respond to issues quickly so there’s no disruption in your daily operations. An extra set of eyes watching your network makes all the difference. Thank you for the feedback too re: having a dedicated person who understand your business. It is important to have that similar understanding of your business model, and working more closely with you will help us get up to speed, so thank you for the opportunity to learn from you. ### 15. Email & Email Encryption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Magna5 helped with:** Our email and email encryption **What do you like best about Magna5?** Always answered questions promptly and very patient and knowledgeable. **What do you dislike about Magna5?** Cannot think of anything that I disliked about the process. **What problems is Magna5 solving and how is that benefiting you?** No problems at the moment. Organizing and sharing email boxes. **Official Response from Ryan Burns:** > Patience is a virtue, but making sure your email is safe from unauthorized access is critical. I think Confucius said that. I can imagine that email security when you're advising your clients or discussing legal strategy is paramount as well. We are glad to be a part of your team! ### 16. Magna5 is a trusted business partner. Happy to refer to other users and friends **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **Describe the project or task Magna5 helped with:** Server and IT infrastructure management **What do you like best about Magna5?** Magna5 Personal Attention and Professionalism **What do you dislike about Magna5?** Billing System and this survey this survey is the problem not magna5 **Recommendations to others considering Magna5:** Experience and Value, a great combination. **What problems is Magna5 solving and how is that benefiting you?** Security and disaster recovery issues **Official Response from Ryan Burns:** > Might take you up on that referral :) Our unwavering commitment is to proactively ensure your organization’s environment is safe and protected with reliable uptime - and I'm so glad you've had a great experience. ## Magna5 Discussions - [How do you use Magna5?](https://www.g2.com/discussions/how-do-you-use-magna5) - [What is the use of Magna5?](https://www.g2.com/discussions/what-is-the-use-of-magna5) - [Who owns magna 5?](https://www.g2.com/discussions/who-owns-magna-5) - [What does Magna5 do?](https://www.g2.com/discussions/what-does-magna5-do) - [View Magna5 pricing details and edition comparison](https://www.g2.com/products/magna5/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+12%3A52%3A18+-0500&secure%5Bsession_id%5D=0030f081-be32-435f-a86e-41b671f5afc3&secure%5Btoken%5D=ba9f26f4437711fdce31e5cc548f5b8efeead7a05543047fe7cff8bca3d19218&format=llm_user) ## Magna5 Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Magna5 Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [Cortavo](https://www.g2.com/products/cortavo/reviews) - 4.7/5.0 (58 reviews) - [Navisite Services](https://www.g2.com/products/navisite-services/reviews) - 4.6/5.0 (34 reviews)