Brittany H.
BH
Brittany H.
Licensed Marriage and Family Therapist
Mid-Market (51-1000 emp.)
"Has saved me hours of clinical documentation time!!!"
5/5
What do you like best about Magical?

That I can make shortcuts to complete clinical documentation.I recommend this to all my co-workers and it has saved us all time doing notes for clients. Helps with assessments too! Review collected by and hosted on G2.com.

What do you dislike about Magical?

That I do not know all of the tricks. I wish I could set up a call with someone to show me what I am missing; that would be absolutely amazing. There is nothing I don't like, it is great! Review collected by and hosted on G2.com.

Mohnish M.
MM
Mohnish M.
Area Manager
Small-Business (50 or fewer emp.)
"Makings working x10 faster"
5/5
What do you like best about Magical?

Magical has been a fantastic tool for me to reduce the amount of time I spend typing repetitive, common information. With some additional training and development, it’s easy to customize the way that you work with it by adding filters and shortcuts, creating lists, and more. The best feature is something called “text-to-keyboard” which allows you to type out an entire sentence in an email message or document and then have it instantly converted into a keyboard shortcut. This means you no longer have to memorize or type clumsy abbreviations that represent words or phrases that are easy to forget. Review collected by and hosted on G2.com.

What do you dislike about Magical?

I dislike the complexity of the programme. It does have a lot of potentials, but the manual is too complicated for me to quickly learn how to use it. More tutorials would help the use case. Review collected by and hosted on G2.com.

Ailsa B.
AB
Ailsa B.
Operations Manager, Delivery
Mid-Market (51-1000 emp.)
"Magical saves me time every day!"
5/5
What do you like best about Magical?

I love that I can create shortcuts that can be used by myself and my team! It is helping me and my team and save so much time. It is much easier than other keyboard shortcuts to share with my team. Review collected by and hosted on G2.com.

What do you dislike about Magical?

So far, I haven't found any downsides to working with Magical! I am still exploring all the ways I can use it and can't wait until I can utilize it on my desktop! Review collected by and hosted on G2.com.

Daniel K.
DK
Daniel K.
HelpDesk Specialist
Mid-Market (51-1000 emp.)
"Helps SO MUCH in my work."
5/5
What do you like best about Magical?

So, I'm aware at this point that I'm not using all the features. However, based on the features I use - it really stands up to its name - magical. Short cut to office communications, emailing customers, etc. Works really flawlessly. Review collected by and hosted on G2.com.

What do you dislike about Magical?

As I've already said, I think I haven't tested all the features yet. Might be something to dislike there. However, don't think I have any problems at all with the tools I operate. Review collected by and hosted on G2.com.

JB
Jonathan B.
Owner/Operator -Senior Healthcare Advisor
Small-Business (50 or fewer emp.)
"Massive Potential"
2.5/5
What do you like best about Magical?

It's availability and quick reference regardless of where I am with my projects. Review collected by and hosted on G2.com.

What do you dislike about Magical?

I haven't come across any dislikes. The pop-up can be annoying, but I can most likely adjust those settings. Really, I haven't put the time into it to function specifically to my needs. It and I don't have enough communication data to have an opinion, but I can see how refined the application can be and the potential it has to help. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Time Saver!!"
5/5
What do you like best about Magical?

As a CSM, I repeatedly have to update my CRM daily from LinkedIn. Magical makes this really is to do with its transfers feature. Beyond that, I've saved several hours of time creating shortcuts for customer responses and taking sales notes. I have all sorts of shortcuts setup that have become part of my day to day. Review collected by and hosted on G2.com.

What do you dislike about Magical?

That word is getting out about how awesome it is Review collected by and hosted on G2.com.

Md. Minhaz Kabir  P.
MP
Md. Minhaz Kabir P.
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Magical the best expender ever"
5/5
What do you like best about Magical?

Magical is one of the best expenders as it's very easy and friendly to use. Mostly everyone can use it like a pro. And is very helpful for typing and communication. Review collected by and hosted on G2.com.

What do you dislike about Magical?

Mainly it popup thing which is very annoying sometimes, to be honest, it's not helpful on a day to day life tasking, as when you are typing ist popup suddenly. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Love the tool, saves the time and effort!"
5/5
What do you like best about Magical?

I love the side menu of the chrome extension, just need to add a search option

it is easy and customizable

My replies to customers are structured, with links added! and fast, I am known as a fast worker - and it is 100% bc of your tool - typing the same msg again and again would kill me and I'd work slower just bc I'd hate it. Review collected by and hosted on G2.com.

What do you dislike about Magical?

Sometimes I might forget the combination I used or need to change something and searching the correct combination might take time, it would be super helpful to be able to search comfortably for the combo

sometimes I wish I could get a list (like excel) combo - text so I could structure them, as with time it gets out of hand, and I remember some and don't use others and then I have a few similar.

grouping would be comfortable as well (like tags, but I'd look for a better option, like tabs for example (or buttons) Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Enterprise (> 1000 emp.)
"Increased Efficiency and Reduced Headaches"
5/5
What do you like best about Magical?

I love the ability to quickly type the things I'd have to copy/paste routinely. I primarily use it in Google Groups to add email templates instead of copying them from GMail each time. being able to type 3-4 characters instead of an entire email is a major time (and headache) saver. Review collected by and hosted on G2.com.

What do you dislike about Magical?

The variables haven't been useful for me yet. I want them to pull certain data from email subject lines to use in my email responses, but magical doesn't pick that up as a variable option. I'd also love it if one of the variables could be that day's date. Review collected by and hosted on G2.com.

Avi C.
AC
Avi C.
Customer Success Specialist
Mid-Market (51-1000 emp.)
"Easy to use, more robust than I imagined!"
5/5
What do you like best about Magical?

It was easy to get set up with Magical, and I love how easy it is to create new shortcuts on the fly with the browser extension. Even short phrases that I type all the time are now just a couple clicks. I know that I could get even more out of it if I wanted to, especially with the Variables feature. I also appreciated how responsive and helpful Magical support was when I emailed them! Review collected by and hosted on G2.com.

What do you dislike about Magical?

I haven't encountered any issues with Magical :) Review collected by and hosted on G2.com.