I work in a high customer volume, online, industry and have to document each and every interaction accurately and in as much detail as possible. In reality, 80% of my documentation is very similar from customer to customer. With the ability to creat text-activated shortcuts, I can cut documentation time down from 10-15 minutes each to around 5or 6 minutes. Magical has been a game changer for me! Review collected by and hosted on G2.com.

The only real downside to using magical is when there is a glitch in the Matrix and internet connectivity is less than perfect. Typing each encounter manually is painful because Magical has spoiled me. Review collected by and hosted on G2.com.

It's super fast to respond to our customer, especially if you type the trigger words, all of the information are already there, you just need to press send, your response in your customer in less than 10 seconds. Review collected by and hosted on G2.com.

Honestly, I've been using Magical for two months now, and I can't find any dislike about it.

It's super easy to use, and super inconvenient especially if you are in a rush. Review collected by and hosted on G2.com.

Magical can save you hours of time with its text expander feature. Some of its best features include variables, which allow you to easily enter specific content such as dates, company names, and candidate names. Additionally, transfer features enable you to customize data from spreadsheets, web pages, and other sources, and automatically filter it into other work areas. Review collected by and hosted on G2.com.

Some of the transfer and variable features do not work on all web pages (in my experience) and they can be a bit clunky to initially set up. I would like to see the variables feature be more intuitive and responsive when "training" it what content you would like captured on a web page. Review collected by and hosted on G2.com.

It allows me to prefabricate answers and I use it every time. It is easy to set up and it makes workflow so much better. Review collected by and hosted on G2.com.

Sometimes the changes do not translate that well, I found miself trying to update a shortcut for 30 min once. Review collected by and hosted on G2.com.

Magical is really helpful in creating spiels since we just a like a code or symbol, spiel will be provided as if we typed it in super fast speed. Just a few letters and the response, no matter how long, is already there, ready to be sent. Review collected by and hosted on G2.com.

Nothing really. I like all of it since it's really easy to use. Very user friendly. With just a a few letters then our spiels are all ready to be sent. Love it! Review collected by and hosted on G2.com.

Most helpful are fast macros that are fully customizable

Text Expander Shortcuts can be shared among team members

I encourage all my team to use Magical to craft faster responses Review collected by and hosted on G2.com.

I have not found any real cons or dislikes from the app based on what it offers.

I am not sure if there is a detailed tutorial on how to use Magical but a video rundown will most likely create great impact Review collected by and hosted on G2.com.

The number of shortcuts that can be configured for different situations in customer service chats. Review collected by and hosted on G2.com.

It uses a lot of memory resources. If they improved that, we would have the best customer service tool. Review collected by and hosted on G2.com.

I CAN BE MORE PRODUCTIVE, SINCE I COMPLETE ALL MY ACTIVITIES FASTER, I HAVE TO WRITE A LOT IN MY JOB, BUT I ALWAYS USE A TEMPLATE, WHICH I CAN REPLICATE WITH MAGICAL VERY QUICKLY. Review collected by and hosted on G2.com.

I DON'T FIND SOMETHING USELESS, RATHER THERE ARE TIMES WHEN YOU PUT MANY PARAGRAPHS AND IT DOESN'T APPLY THEM WHEN PLACING THE TEXT, IT PUTS EVERYTHING TOGETHER WITHOUT RESPECTING THE "ENTERS" Review collected by and hosted on G2.com.

the extension is designed in a very user-friendly way. It works very well, I barely ever have issues placing the text anywhere. Review collected by and hosted on G2.com.

Organizing the shortcuts is *almost* a must for me. Tags don't really work for shortcuts shared with teams, so there's no way for my team to divide the shortcuts we used. Review collected by and hosted on G2.com.

Saves me so much time, brain energy, thinking, repeating myself, this list goes on and on. And, it's FREE. There are other companies that charge for this service. Review collected by and hosted on G2.com.

Nothing so far. Everything meets my requirements. Review collected by and hosted on G2.com.