Adobe Commerce (formerly Magento Commerce) Reviews & Product Details

I've been using Adobe Commerce (formerly Magento Commerce) for 12 years to develop fast-loading, secure, highly customizable ecommerce websites. I appreciate its possibilities for customization, like developing pricing algorithms for the jewelry industry and tweaking the checkout flow. I value the coding standards, layouts, and dependency injections on the tech side. The open-source nature, full customizations, no hidden costs, self-hosting, future-proofing, and a huge supporting community are great for business. I've mainly utilized configurable products as they suit most cases of product configurations. Additionally, inventory management, stock management, ease of use, external third-party integrations, and API support are noteworthy. Also, the initial setup was very easy for me. Review collected by and hosted on G2.com.

The Knockout JS is very time-consuming and tedious to write. Even though I have expertise with it, many of my teammates struggle with it. Review collected by and hosted on G2.com.

I must say that Adobe Commerce is an exceptional tool because of not only its customization abilities but also its flexibility and scalability for my operations. It has helped me to manage my large portfolio of product catalogs. Review collected by and hosted on G2.com.

As such, there is no downside if Adobe Commerce. All I can think of is not having dedicated tech support, as one has to go through a learning curve.

I am dependent on my developer for all the customizations, which is sometimes very time taking. Review collected by and hosted on G2.com.

What I appreciate most about Adobe Commerce is its flexibility, scalability, and robust e-commerce capabilities. These qualities allow businesses to completely tailor and expand their online stores to meet their unique needs. Review collected by and hosted on G2.com.

What I dislike about Adobe Commerce is that it can be complex and resource-heavy, requiring skilled developers and strong hosting. Setting up, customizing, and maintaining it can be time-consuming and costly, especially for small businesses. Review collected by and hosted on G2.com.

I find Adobe Commerce incredibly useful as my one-stop shop. It allows me to manage products and run marketing and promotional campaigns all from a single platform, integrating seamlessly with our existing ERP systems. This integration is particularly beneficial because it offers the flexibility to pull data from the ERP and perform analytics on it, simplifying the management process. What I especially appreciate is the minimal learning curve associated with Adobe Commerce. Even new team members who have no prior experience can get up to speed quickly, which enhances overall efficiency. The platform solves the problem of having disparate systems by centralizing access to data, allowing me to handle everything in one place, making operations much more streamlined. Additionally, the fact that it helps in consolidating various functionalities into one interface is invaluable for saving time and aligning team efforts. Review collected by and hosted on G2.com.

I find the customer support process quite slow and inefficient. When I encounter a problem that is specific to the platform, contacting customer support and then waiting for their response tends to consume a lot of time. This can be quite frustrating as it delays the resolution of critical issues. It would be beneficial to have a more expedient solution, like a live AI agent that could provide immediate assistance and fix problems promptly. Review collected by and hosted on G2.com.

I really appreciate the open and extensible platform that Adobe Commerce (formerly Magento Commerce) offers, which is incredibly scalable and serves as a comprehensive solution for different business models. The B2B functionality is a standout feature for me, as it is well-structured, accommodating multiple buyers and approvers, and supports flexible payment options. These features have significantly contributed to improving the overall business workflow and experience. Moreover, the transition from Shopify Plus to Adobe Commerce was driven by a search for a better experience, and it has certainly delivered on that front. Review collected by and hosted on G2.com.

I find the cost and maintenance of Adobe Commerce high, which I believe should be lower. The platform requires a significant level of experience to develop effectively, often necessitating a Magento certified developer. This results in a longer development time, which can be quite burdensome. Review collected by and hosted on G2.com.

I use Adobe Commerce (formerly Magento Commerce) as a complete end-to-end eCommerce solution, which is invaluable for building, managing, and scaling online stores. I love its unmatched flexibility that allows me to customize almost every part of the eCommerce experience while supporting the business's ability to grow and scale. Its flexibility has been instrumental in handling complex setups, region-based stores, and custom workflows, which other platforms could not support. The platform enables seamless integration of third-party extensions, automation of marketing workflows, optimization of SEO elements, and creation of personalized customer experiences—all from a single platform. Adobe Commerce is particularly beneficial for businesses with growing product catalogs or complex requirements, as it supports advanced product management, multi-store, and multi-language setups, robust SEO capabilities, scalable performance for high traffic, and deep customization through modules and APIs. I appreciate being able to create scalable, personalized, and automated eCommerce environments where marketing, operations, and user experience converge smoothly. Overall, Adobe Commerce stands out for helping me build a powerful and customized eCommerce environment. Review collected by and hosted on G2.com.

I find that Adobe Commerce demands more development efforts, technical knowledge, and higher investment to achieve the desired results. It requires strong knowledge of PHP, Magento modular architecture, front-end theming, server optimization, and API integrations. The initial setup was particularly challenging because it required technical expertise in hosting and server configuration. There is also a need for considerable development efforts in checkout customization, theme changes, extensions, and upgrades. Additionally, the setup costs and ongoing maintenance can be high, which might not suit smaller teams or beginners. Review collected by and hosted on G2.com.

I deeply appreciate Adobe Commerce for its high level of customization and scalability, which stands out from competitors like WooCommerce and Shopify. Its flexibility allows us to create tailored e-commerce solutions that cater effectively to both B2B and B2C customers, enabling us to handle a broad range of client needs from small to large-scale operations without any hassle. The platform's marketing outreach capabilities are commendable, aiding in effective customer acquisition and retention strategies. Adobe Commerce also excels in providing an engaging and user-friendly interface, which greatly enhances user experience and satisfaction. The robust analytics features are invaluable, offering our clients critical insights into their sales performance, customer interactions, page visits, and product performance. This data-driven approach empowers our clients to make strategic business decisions and optimize their operations. Additionally, the cloud-based architecture of Adobe Commerce simplifies the initial setup process, making it quick and efficient for deployment. Overall, the scalability, analytics, and user-friendly nature of Adobe Commerce make it an invaluable asset for our business operations. Review collected by and hosted on G2.com.

I dislike the limited integration options with other CRM platforms, specifically the lack of integration with Zoho. This limitation makes it less flexible and requires additional workarounds to connect with other tools and platforms that are crucial for my business. Review collected by and hosted on G2.com.

Adobe​‍​‌‍​‍‌​‍​‌‍​‍‌ Commerce is the platform that provides true power to the user over an online store. It appears to be very simple to customize the layouts and product pages and one can easily change things without the site being damaged. Discount rules and product recommendations as marketing features are a great idea and they really lead to an increase in conversions.

The platform is very fast and efficient even with thousands of SKUs, which is very important for us. A few payment and shipping integrations are not very easy, but that is what gives a lot of manual work which is saved now. As long as extensions and plugins are allowed, there are almost no limits to what you can imagine so there is no problem with adding new features.

The admin panel makes it easy and clear to manage orders and stock and everything is at the same time. In summary, the platform is like a vessel that is big enough for our business to grow and at the same time, it allows us to keep the operations at a manageable ​‍​‌‍​‍‌​‍​‌‍​‍‌level. Review collected by and hosted on G2.com.

The​‍​‌‍​‍‌​‍​‌‍​‍‌ arrangement might be complicated if you lack technical knowledge. Both hosting and performance should be handled with care, otherwise, the pages will load slowly during the spikes in the traffic. If you are not careful, changing the platform can ruin the customizations. A few reporting features seem to be lacking, and you have to get additional modules for advanced analytics. Admin interfaces have lots of features, but new team members can be a little bit overwhelmed with them at the beginning. Managing multiple stores needs some additional work and planning. There are still certain tasks for which you need developer support, even though the platform is mostly user-friendly. It is, however, quite dependable and powerful once it has been set up ​‍​‌‍​‍‌​‍​‌‍​‍‌properly. Review collected by and hosted on G2.com.

What I appreciate most is how customizable everything is. From the storefront and checkout process to the product pages, nearly every aspect can be adjusted to suit your preferences. The extensive library of extensions and add-ons means that whenever I need a new feature or integration, I can usually find something suitable. It’s especially effective for managing large inventories and numerous product variations, and I find its flexibility with promotions and discounts to be a major advantage. Once you become familiar with the system, it feels very powerful, and having the ability to fine-tune the details allows me to keep everything operating just the way I want. Review collected by and hosted on G2.com.

Honestly, at times it feels a bit too complicated, and there’s definitely a learning curve. Setting everything up, especially when you want custom features, can be slow, and I’ve found myself spending a lot of time troubleshooting minor issues. The admin interface isn’t always very intuitive, and performance can suffer if you don’t optimize or if you add too many extensions. Keeping everything updated and making sure it all stays compatible can be a hassle, and while support is helpful, it could be quicker. Overall, once it’s up and running, it works well, but I really wish it were easier to manage on a daily basis. Review collected by and hosted on G2.com.

I love Adobe Commerce for its incredible flexibility. It allows me to customize almost everything to meet the specific needs of my online store without compromising performance. Managing a large catalog is a breeze, and I appreciate that the platform remains stable even during high traffic surges. The built-in features reduce the need for third-party tools, which streamlines operations and saves time. I find extensions and themes to be particularly valuable, as they enable me to enhance the store's features and aesthetics without extensive coding, making integration smooth and trouble-free. The ability to add features like improved search, shipping, and marketing tools quickly and effortlessly enriches the platform's usefulness in daily operations. I also appreciate how well Adobe Commerce integrates with other tools such as payment gateways and email marketing platforms, which simplifies managing my store. Review collected by and hosted on G2.com.

Adobe Commerce sometimes feels heavy and complicated. Some features require extra steps, and significant updates can be slow or cause compatibility issues with extensions, necessitating time-consuming fixes. The interface can be challenging, and smooth performance often requires extensive server tuning. The initial setup isn't easy and demands technical expertise, occasionally needing developer assistance. Review collected by and hosted on G2.com.