--- title: MaestroQA Reviews meta_title: 'MaestroQA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 324 reviews by the users' company size, role or industry to find out how MaestroQA works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 324 scale: '5' date_modified: '2026-07-12' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # MaestroQA Reviews **Vendor:** MaestroQA **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 324 ## About MaestroQA MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro ## MaestroQA Pros & Cons **What users like:** - Users praise MaestroQA for its **user-friendly interface** and intuitive features that streamline mobile test automation. (23 reviews) - Users appreciate the **real-time visibility of QA and CSTAT scores** , facilitating effective coaching and performance improvement. (21 reviews) - Users value MaestroQA for its **transformative coaching approach** , enhancing agent improvement through data-driven feedback and organization. (20 reviews) - Users value the **coaching support** of MaestroQA, enhancing agent development through data-driven feedback and organization. (18 reviews) - Users praise MaestroQA for its **transformative coaching approach** , enhancing agent performance through detailed metrics and exceptional support. (13 reviews) - Users find the **navigation ease** of MaestroQA instrumental for productivity, allowing quick access to necessary details. (11 reviews) - Evaluation Process (10 reviews) - Feedback System (10 reviews) - Users praise the **easy-to-use interface** of MaestroQA, highlighting its smooth workflow and efficient feedback features. (10 reviews) - Reporting (8 reviews) **What users dislike:** - Users face **usability issues** with MaestroQA, finding the interface hard to navigate and lacking essential features. (22 reviews) - Users note the **missing features** in MaestroQA, including soft assertion support and screen recording capabilities. (10 reviews) - Users find the **complexity** of MaestroQA challenging, requiring significant effort to achieve a smooth experience. (5 reviews) - Users find the **steep learning curve** challenging, requiring significant effort to achieve a smooth experience with MaestroQA. (5 reviews) - Users face **integration issues** and complicated admin settings, requiring familiarity and patience to navigate properly. (4 reviews) - Limited Customization (4 reviews) - Difficult Setup (3 reviews) - Inadequate AI Capabilities (3 reviews) - Users find the **reporting inadequate** , as locating specific reports can be time-consuming and less intuitive. (3 reviews) - Users experience **initial difficulties** with MaestroQA's lengthy implementation and complex interdependencies between features. (3 reviews) ## MaestroQA Reviews ### 1. Checking tickets in Maestro is easy and very accessible. **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin M. | Teammate, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** I like the way our tickets get reviewed and it helps us get more information about our tickets. The way markings are mentioned makes it more clear for us so that we can perform well in the future. **What do you dislike about MaestroQA?** Everything there is very good. However, to make it better one suggestion I would like to add is that there is no comment section where we can directly chat with the auditors so that we can get more information regarding the same ticket. **What problems is MaestroQA solving and how is that benefiting you?** The way we get the markdowns regarding every single sentence some times to get better knowledge about the ticket and get more information where as a support advisor we are lacking so that we can get better results in the future ### 2. QA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sierra M. | Shopper Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** I like the breakdown of each section they are able to grade in a ticket/call. It's really helpful to know which things we excel at and which sections we need maybe a little more work on. **What do you dislike about MaestroQA?** Nothing that I can think of. I think it works great! **What problems is MaestroQA solving and how is that benefiting you?** Its helping me solve how fast I need to respond back to customers via chat. I'm starting to realize how fast 2 minutes can be so that I don't get a point missing off my score. ### 3. Best Maestro **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime M. | Teammate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about MaestroQA?** The Maestro helps you to speed up your search for QA scores, as well as your coaching sessions with your leaders. You can also view the to do's, feedback and of course your graded tickets which is good. **What do you dislike about MaestroQA?** I never encountered downsides upon using Maestro. It is really helpful and most of the time all the required data and information can easily be viewed on the system. **Recommendations to others considering MaestroQA:** Maestro is the best way to create a quality team calibration. No hesitations needed. **What problems is MaestroQA solving and how is that benefiting you?** There is nothing at most disliking maestro. Because most of the time, QA scores are updated that soon. All incoming score rubrics are well posted and updated. Which is good. ### 4. MaestroQA Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan P. | Quality Assurance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** The best part of MQA is the ease of the software and ability to navigate things and explain replication easily. **What do you dislike about MaestroQA?** Sometimes there are delays in page loading. **What problems is MaestroQA solving and how is that benefiting you?** Reporting and visibility into employee metrics. Very easy to find and even to present to an audience. ### 5. MaestroQA's fantastic experience **Rating:** 5.0/5.0 stars **Reviewed by:** Morris P. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** It's always been up to date and are plotted in an easily understandable form **What do you dislike about MaestroQA?** Sometimes you'll need to log in and out to refresh the newly came surveys **What problems is MaestroQA solving and how is that benefiting you?** It's helpful to track shortcomings and strengths when assisting members ### 6. Learning and Building Like a Pro! **Rating:** 5.0/5.0 stars **Reviewed by:** Marysa K. | Support Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** Maestro is a get performance analysis tool, its easy to use and helps me to evaluate myself and form solid plans for future growth. Compared to other QU tools it is simple and easy and keeps all my reviews in one place and consistent. **What do you dislike about MaestroQA?** The only thing, I dislike about Maestro is that I can sometimes feel overwhelmed by the diversity of options. I would like to have key flows and reports available in a menu so that I can jump to that information quickly and easily. **What problems is MaestroQA solving and how is that benefiting you?** It helps me to communicate easily with my reviewers and to share my insights on their points. This creates great dialouge and helps with growth and directed coaching. ### 7. User friendly and accessible **Rating:** 4.5/5.0 stars **Reviewed by:** Dianne C. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about MaestroQA?** Being able to sort or filter data to check our gradings easily **What do you dislike about MaestroQA?** Sometimes it takes a while to update that's all **What problems is MaestroQA solving and how is that benefiting you?** The problem on how we handle each member's concern so we can still improve. ### 8. Well structured and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ronja M. | CX LEas, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** All the available information is easy to access **What do you dislike about MaestroQA?** Nothing specific. It could be a little bit more integrated in different systems **What problems is MaestroQA solving and how is that benefiting you?** It helps me to review my teams reviews and I can help my team improve ### 9. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Kapil T. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** One of the best platform i have ever had such a supercool platform and very user friendly **What do you dislike about MaestroQA?** Nothing bad about this platform, no dislike about this platform **What problems is MaestroQA solving and how is that benefiting you?** Maestro solves each and every problem ### 10. Amazing Maestro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Rating cases are very helpful and easy in Maestro, one gets a clear and detailed picture of the audits done and the rating shared. As per QA, it's helpful as after the tickets are graded, one can change the score if incorrectly done. Maestro is an amazing tool to work upon. It's very easy and convenient to audit cases, coach teammates etc. Will recommend everyone use it and everyone should use this tool. **What do you dislike about MaestroQA?** I dislike nothing about Maestro because rating on a document or google document is hard as compared to a rating in Maestro. Checking audits editing them and giving coaching was never this easy. **Recommendations to others considering MaestroQA:** When you use it, you will come to know that there is no better tool than this **What problems is MaestroQA solving and how is that benefiting you?** Problems that I had before were auditing the cases in a form, and then if an incorrect rating is given we used to go find the form and edit it, in Maestro we could simply put the case number and edit the column to find a particular case even if it was audited along back ### 11. MaestroQA is a user-friendly and simple but effective app. **Rating:** 5.0/5.0 stars **Reviewed by:** Charrise C. | Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** The Coach Feature and the current score and grades after clicking on every attribute when auditing. **What do you dislike about MaestroQA?** Nothing as of the moment. Maybe a suggestion that on the homepage, the case number will be included once done auditing a certain teammate. **What problems is MaestroQA solving and how is that benefiting you?** Easy to audit as it helps us providing additional feedback on each attribute and coach agents if needed. It's also easy to identify if there's anything you've missed through the score. ### 12. Amazingly good and easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** The coaching feature included in MaestroQa. **What do you dislike about MaestroQA?** The downside of MaestroQA or least helpful feature of it is the date range which is limited to 3 months only. It would be of great help if it can filter at least 6 months. **What problems is MaestroQA solving and how is that benefiting you?** Quality Assurance of the business. It helps provide a detailed and concise overview of the behaviours that impact the company. It helps increase the productivity and efficiency level. ### 13. It's been a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Viridiana O. | customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** In how we can check the information based on dates **What do you dislike about MaestroQA?** not able to see updates of scores unless you choose to view it **What problems is MaestroQA solving and how is that benefiting you?** to get my performance on top ### 14. Transparent **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis C. | Content moderator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** We can atleast check our status anytime we want and manage the scores if there are any errors. **What do you dislike about MaestroQA?** None so far because it is easy to understand. **What problems is MaestroQA solving and how is that benefiting you?** Awareness ### 15. Good System for Quality Assurance **Rating:** 3.5/5.0 stars **Reviewed by:** Jordan B. | Member Support Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** QA software helps agents and managers run a successful call center by measuring customers' or members' expectations compared to team performance. The QA process allows you to better meet customer/member expectations, leading to increased customer loyalty as well as customer satisfaction. **What do you dislike about MaestroQA?** Some of the gradings were unfair or performed poorly. I had a few "auto fails" that I had to appeal and get corrected because the agents skimmed through the ticket instead of thoroughly looking through it. **What problems is MaestroQA solving and how is that benefiting you?** MaestroQA helps us as agents have better member interactions. I benefited personally from MaestroQA because the system helped boost my voice and professionalism. ### 16. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** We used to get the scores of our quality and scores from the customer at one place through which we can get to know about what should be done to improve. **What do you dislike about MaestroQA?** Sometimes there is a delay in data and scores to get reflected. **What problems is MaestroQA solving and how is that benefiting you?** Solving the problem of getting all the things done at one place. ### 17. Maestro is the best QA tool I have seen! **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel S. | Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** It is very simple to use, logic and arranges the data in an easy-to-understand way. Accessing the information and accepting feedback is well-organised. **What do you dislike about MaestroQA?** Nothing because it includes what's needed and more for QA. **What problems is MaestroQA solving and how is that benefiting you?** Most companies use Excel for QA. Maestro is a QA specific tool that simplifies and gathers all info in one place. ### 18. I love you can check your tickets with audio and comments to improve **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Miguel d. | Customer Service Representative, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** that it marks the metrics on your calls, also how they grade them, and that you can see how is your score whenever you want to , that's something I loved from Maestro **What do you dislike about MaestroQA?** To the moment, I've been using Maestro and checking almost all the features and I couldn't say a thing that I dislike of Maestro to be really honest it an awesome app **What problems is MaestroQA solving and how is that benefiting you?** Sometimes we don't have enough time to have sessions to improve our calls so , in here we can see where do we have areas of opportunity ### 19. It is very helpful for us to know where we can improve. **Rating:** 5.0/5.0 stars **Reviewed by:** Carrylyn J. | Teammate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about MaestroQA?** I like the best in Maestro is the custom date options to know my scores in a specific timespan. **What do you dislike about MaestroQA?** If I have the option that I have like the list is the CES area. **What problems is MaestroQA solving and how is that benefiting you?** None ### 20. Maestro QA is a good platform, Clean and simple UI which is my favourite **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham J. | Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about MaestroQA?** The Graph representation which system shows to reflect scores. **What do you dislike about MaestroQA?** As of now I do not find anything bad about maestro **What problems is MaestroQA solving and how is that benefiting you?** Reflecting Scores and complied data in a very good manner, better than other apps. ### 21. Maestro Review **Rating:** 3.5/5.0 stars **Reviewed by:** Darren C. | Resource Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Maestro is a great way to access the quality of the member interactions by agents. I use grammerly to keep the grammer correct. This allows it to outshine its competitors. **What do you dislike about MaestroQA?** I think the boxes used to specify correct procedures within each section, should be required individually as opposed to per section and should register score only when checked. **What problems is MaestroQA solving and how is that benefiting you?** It solves the problem of providing regular adjustments for agents while educating them. Yes it does make me more productive and has increased my businesses performance. ### 22. Great for Coaching and Development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about MaestroQA?** The information that is readily available such as QA Scoring, the most recent scores, the color coding, it is all very easy to leverage in a conversation with one another. Creating the coaching segments are smooth and we have pre-created macros to help with the guidance. **What do you dislike about MaestroQA?** I would like to see more of the reporting aspect made available on the coaching page. Being able to not switch between either or both and allow for simple access to the reporting that was provided and the results I queried. **Recommendations to others considering MaestroQA:** Use the heck out of it, so you can see how it can fully support you! **What problems is MaestroQA solving and how is that benefiting you?** It is supporting and solving the problem of redundancy when gathering details and data needed to communicate in the coaching/1:1 space. I can simply add scoring to my coaching, specific points to highlight, and areas that I would copy paste into another area is made simple. ### 23. Easy to use, straight forward, no nonsense. **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa G. | Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** easy to read, layout is fine. user friendly. **What do you dislike about MaestroQA?** Slightly difficult to navigate both sides of the pages with the feedback. **What problems is MaestroQA solving and how is that benefiting you?** It helps our QA system and helping me fully understand what I do well and what I can improve on. ### 24. MQA review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** Very easy to walk through and find tabs needed **What do you dislike about MaestroQA?** several glitches often happen. This causes frustration. **What problems is MaestroQA solving and how is that benefiting you?** Not sure exactly on the specifics, however when an issue a rises i do appreciate it is handled mostly in a timely way. ### 25. Auditors Space **Rating:** 5.0/5.0 stars **Reviewed by:** Swarna J. | Teammate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** The sections are evenly bifurcated which makes it easy to navigate between them. Also, the coaching sessions are worth. **What do you dislike about MaestroQA?** There should be a comment section where we can comment our views regarding the auditor's comments on our ticket so that we can have the clear explanation of the comment. **What problems is MaestroQA solving and how is that benefiting you?** It gives us the second perspective on our tickets so that we can try to change our vision of seeing the merchant's query in deep which in turn helps quality. ### 26. Hard to utilized **Rating:** 4.0/5.0 stars **Reviewed by:** Nitrojean E. | Teammate, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** Checking my survey scores as it helps me improve my skills on getting more promoter **What do you dislike about MaestroQA?** QA Scores is hard to find especially the notes of QA **What problems is MaestroQA solving and how is that benefiting you?** Getting QA Scores before, how I can still develop myself ### 27. Maestro makes life so much easier for Quality Assurance! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina M. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** You can filter to find exactly what you looking for. By name, date range, ticket number, etc. This helps us find a specific concern, date or issue. **What do you dislike about MaestroQA?** Currently, I do not have any dislikes about Maestro. **What problems is MaestroQA solving and how is that benefiting you?** Maestro is helping our customer service team become excellent! By grading their tickets, they get to visibly see what they did wrong, said wrong, etc. We can coach them on a specific issue if we see a trend happening. ### 28. Complete and simple interface **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn P. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** The program is very intuitive and has lots of features that prove to be useful. Everything I need to provide weekly analysis and helpful reports are in one solid program, and the updates are always great as well! **What do you dislike about MaestroQA?** Sometimes there's features I'd like to see added and sometimes changes are not the best but at least we have the option to leave feedback and make suggestions too! **Recommendations to others considering MaestroQA:** Make use of all the features available and take note of the ones that are not so that you can provide feedback that is hopefully implemented **What problems is MaestroQA solving and how is that benefiting you?** Providing updates to help quicken the process to grade agents and make it easier to organize them ### 29. Fun looking, user friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** Very easy to use, aesthetically pleasing **What do you dislike about MaestroQA?** N/A - no aspects have come across as unsatisfactory yet **What problems is MaestroQA solving and how is that benefiting you?** Keeping track of customer interactions, being able to review agent performance and thorough reporting. ### 30. Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Mykala A. | Tier 3 Escalated Consumer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about MaestroQA?** I like that I'm able to listen to my recorded call now and I can see the case notes & QA auditor's notes without needing to hop different tabs **What do you dislike about MaestroQA?** I wish the ticket ID's weren't so lengthy **Recommendations to others considering MaestroQA:** I enjoy how easy it is to navigate now, I don't have recommendations to develop further **What problems is MaestroQA solving and how is that benefiting you?** It provides the benefit of showing us how our cases are being graded ### 31. Maestro works perfectly for me who likes getting detailed feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Maddy L. | Happy Ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about MaestroQA?** The complete details! I need this!!!!!!! **What do you dislike about MaestroQA?** The interface! It's so messy looking!!!! **What problems is MaestroQA solving and how is that benefiting you?** Maestro has detailed information so everything I need to know about a ticket is there. It is very easy to use but the interface is very boring and needs a fun appearance and design for people like me who are more engaged when there are colors and images (if you know what I mean). ### 32. Awesome MaestroQA **Rating:** 4.5/5.0 stars **Reviewed by:** Glenda A. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MaestroQA?** To be able to check my score right away! **What do you dislike about MaestroQA?** Everything is awesome! Great way for checking the scores. **What problems is MaestroQA solving and how is that benefiting you?** Ables to provide real-time score for QA and CES ### 33. {"translation":"

Observe the stars and listen to the whispers of the wind. Seek the wisdom hidden in the ancient stones. Embrace the journey and let your heart guide you.

"} **Rating:** 5.0/5.0 stars **Reviewed by:** Eloisa R. | Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MaestroQA?** You will see what the markdown is and you need to improve it. **What do you dislike about MaestroQA?** The tools and the information were detailed. **What problems is MaestroQA solving and how is that benefiting you?** When you are not aware of your mistake. ### 34. Great tool, with constant improvements! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** The simplicity with which you can create scorings, coaching sessions, and multiple scorecards. **What do you dislike about MaestroQA?** Reporting is not very friendly and we need to make it more user-friendly for the specialists to feel more attracted to use it. **Recommendations to others considering MaestroQA:** Make it more interactive for specialists that are accessing Maestro QA to check their scorings and their coaching. Being able to have all behaviors as PASS/FAIL in a scorecard from the start (not to go manually through all the behaviors to check them if we know they are all PASS/FAIL). **What problems is MaestroQA solving and how is that benefiting you?** Upgrading and improving the coaching parts and the workspace, but also adding internal notes. ### 35. Maestro QA **Rating:** 4.5/5.0 stars **Reviewed by:** Laura P. | Bilingual Merchant Success Advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Detailed feedback can be provided and highlighted for easiness of review. It's like an easy-to-use rubric that can also be personalized. **What do you dislike about MaestroQA?** Feedback might be impersonal if only the copy-paste/ already in use rubric is provided as feedback for a given score. **What problems is MaestroQA solving and how is that benefiting you?** Maestro QA breaks down sections of interaction, and allows for detailed feedback for a more accurate 'glow and grow' ### 36. It's a really great software, easy to use and works seemlesly. **Rating:** 5.0/5.0 stars **Reviewed by:** Yash J. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** The audit assignment and the coaching feature are great and efficient. **What do you dislike about MaestroQA?** I don't like it when I can't find the names of people who have edited my audit. **What problems is MaestroQA solving and how is that benefiting you?** The rubric selection and the grading status at the time of performing the audit help in knowing where the agent stands on the quality parameters on a real-time basis. ### 37. QA tool **Rating:** 3.5/5.0 stars **Reviewed by:** Ema R. | Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about MaestroQA?** The level of coaching possibilities, as well as features. **What do you dislike about MaestroQA?** The interface, is cluttered and not user friendly. **Recommendations to others considering MaestroQA:** It´s important to know where you are situated with your product/project journey. Maestro QA can be a powerful tool, especially for big projects with multiple agents. **What problems is MaestroQA solving and how is that benefiting you?** Allowing us to evaluate Specialists and allowing Specialists to see their evaluations. ### 38. Flawless experience **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Miguel C. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about MaestroQA?** The way how we can organize our work and coordinate with peers to get things done. **What do you dislike about MaestroQA?** Some aspects of the layout but they have been improving. **What problems is MaestroQA solving and how is that benefiting you?** Organization was one of the pain points in our QA process. With Maestro, we can have everything in a single place and get accurate and detailed reports when needed ### 39. It is helpful for us as we are able to improve our quality score. **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal R. | Shopify support advisor., Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** We have the option to make self-audits. It helps us to improve. **What do you dislike about MaestroQA?** I do not have found any yet. I am still enjoying the application. **What problems is MaestroQA solving and how is that benefiting you?** Through MaestroQA we can pinpoint our errors so that we would be able to improve those sections in the upcoming tickets that we will do in the future. ### 40. Easy to use and easy to understand. **Rating:** 4.5/5.0 stars **Reviewed by:** Kort R. | Quality assurance, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about MaestroQA?** That it keeps track of all tickets completed and lets you know how close you are to reaching 100%. **What do you dislike about MaestroQA?** We are only able to see tickets 3 months into the past. **What problems is MaestroQA solving and how is that benefiting you?** Maestro QA is taking out having to use extra applications to complete an audit. ### 41. Maestro is really helpful in keeping a track of your performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about MaestroQA?** Maestro helps you getting your quality grades which helps you in improving your quality **What do you dislike about MaestroQA?** There is nothing that I dislike about maestroQA **What problems is MaestroQA solving and how is that benefiting you?** It evaluates our work. its benefit is to get the moast accurate evaluation for your work ### 42. Excellent coaching platform **Rating:** 5.0/5.0 stars **Reviewed by:** Filippo S. | Multilingual Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Ease to add notes to the reviewed ticket **What do you dislike about MaestroQA?** The interface to access tickets can be confusing at times **What problems is MaestroQA solving and how is that benefiting you?** It's a versatile platform that allows to easily review and grade tickets from the QA perspective, and quick access to advisors to review their graded tickets ### 43. simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jessi E. | Order Experience Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** maestroqa is very simple and easy to use. it makes receiving and reviewing quality scores a breeze **What do you dislike about MaestroQA?** nothing, i really enjoy this product and it functions well. **What problems is MaestroQA solving and how is that benefiting you?** it streamlines coaching sessions and quality assurance so all of my scores can be found in one spot. ### 44. A good tool for QA assesments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about MaestroQA?** Zendesk integration is good, provides plenty of information. Allows automation and detailed filtering. The ability to allow agents to self evaluate is a welcome addition. **What do you dislike about MaestroQA?** Reporting and API is clunky and not as smooth as it could be. Other tools allow API to retun JSON, but we've only been able to trigger XLS file generation with API calls **What problems is MaestroQA solving and how is that benefiting you?** It allows evaluating agents, calibrating and collecting data to assist with improving work as well as procedural quality by identifying key opportunities through review. ### 45. It is very easy to use and reporting is easy to filter and get all results as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** I find the QA process very easy, I like that it is timed as well so I get a sense of how long it takes me and what I need to schedule. **What do you dislike about MaestroQA?** Coaching tool I don't typically use, not that I dislike it I just use other tools. **What problems is MaestroQA solving and how is that benefiting you?** One place for all QA scores for my team, and perspective teams. It helps us all align on our goals that we have set out to keep us accountable. ### 46. Quite limited QA tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about MaestroQA?** Easy to use software that allows us to identify issues, coach agents, and measure impact. Easy to export results, create graphs and track the metrics of the agents **What do you dislike about MaestroQA?** It has some limitations, UI is not very user friendly, we changed to Klaus because it offered a better support, it is more intuitive for the agents and also allowed us to integrate it with other softwares **Recommendations to others considering MaestroQA:** It is not bad, however, there are a couple of other software that do the same and are a bit more intuitive to use **What problems is MaestroQA solving and how is that benefiting you?** .Mostly it was for reviewing agent conversations, outlining improvement plans, and charting the evolution of agents over time. It also allowed to identify the main process failures and to proceed with their correction ### 47. An asset to better your skills! **Rating:** 4.5/5.0 stars **Reviewed by:** Celia D. | user success agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** Random selection, space for commentary, ability to go back and review, scores, ability to see improvement, comments. **What do you dislike about MaestroQA?** Can use some more colour for aesthetic purposes. **Recommendations to others considering MaestroQA:** Do it! **What problems is MaestroQA solving and how is that benefiting you?** Reminders and how to better reply to certain questions. ### 48. I regularly use it and it is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Raghavendra K. | Shopify support advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about MaestroQA?** I regularly use it and it is easy to use. **What do you dislike about MaestroQA?** If there is an option to communicate with the supervisor, it would be better. **Recommendations to others considering MaestroQA:** NA **What problems is MaestroQA solving and how is that benefiting you?** It is giving the right feedback. it is easy to use. ### 49. Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about MaestroQA?** This application is really helpful in keeping a track on our performance. **What do you dislike about MaestroQA?** There is nothing to dislike in this application. **What problems is MaestroQA solving and how is that benefiting you?** It keep us track of our performance overall. ### 50. Maestro review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about MaestroQA?** This application is really helpful for us to review our performance **What do you dislike about MaestroQA?** There is nothing to dislike about maestroQA **What problems is MaestroQA solving and how is that benefiting you?** This helps in monitoring our performance ## MaestroQA Discussions - [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) - 1 comment, 1 upvote - [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) - 1 comment, 1 upvote - [View MaestroQA pricing details and edition comparison](https://www.g2.com/products/maestroqa/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+23%3A45%3A13+-0500&secure%5Bsession_id%5D=a64d2376-0f26-48bd-9f2f-d3c4c8704ebf&secure%5Btoken%5D=556882aef2520ef194d8e4e9170ba7bb9f8e4dee579d66c2eb43de552c3b03fa&format=llm_user) ## MaestroQA Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Helpshift](https://www.g2.com/products/helpshift/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [ServiceNow Integration Hub](https://www.g2.com/products/servicenow-integration-hub/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## MaestroQA Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Channel** - Security - Omnichannel - Privacy - Anonymity **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top MaestroQA Alternatives - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (307 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (437 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,439 reviews)