--- title: Marketing 360 Reviews meta_title: Marketing 360 Reviews, Features, and Pricing 2024 meta_description: Learn more about Marketing 360 features and pricing through reviews from real, verified G2 users. aggregate_rating: rating_value: 3.5 review_count: 61 scale: '5' date_modified: '2026-07-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Marketing 360 Reviews **Vendor:** Madwire **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 3.5/5.0 **Total Reviews:** 61 ## About Marketing 360 Marketing 360® was founded in 2009 by father and son, Joe and JB Kellogg, with a mission of making a difference by helping small businesses grow and their local communities grow. Now, located in Fort Collins, Colorado and Austin, Texas, Marketing 360 employs over 550 team members and has over 20,000 active SMB clients. Marketing 360 empowers small businesses with all the technology and talent they need to both manage and grow their business from a singular platform, including the ability to — build a professional website, accept and manage payments, manage leads and customers, book appointments, monitor reviews, manage social media, syndicate business listings, manage content marketing, run multi-channel digital advertising campaigns, and more. No more wasting time and money bouncing around multiple tools to manage and grow your business. ## Marketing 360 Pros & Cons **What users like:** - Users commend the **individualized customer support** from Marketing 360 that enhances business competitiveness and collaboration. (5 reviews) - Users praise the **business growth** facilitated by Marketing 360, consistently achieving month-to-month improvement and increased revenue. (3 reviews) - Users value the **individualized customer management** of Marketing 360, enhancing their business strategy and marketing efficiency. (3 reviews) - Users value the **comprehensive solutions package** of Marketing 360, facilitating consistent growth and seamless integration. (3 reviews) - Users find the **helpful support** from team members invaluable for improving online presence and revenue growth. (3 reviews) - Business Management (2 reviews) - Users value the **innovative campaign management** that elevates brand presence and enhances revenue through creative strategies. (2 reviews) - Convenience (2 reviews) - Customer Service (2 reviews) - Efficiency (2 reviews) **What users dislike:** - Users express frustration with the **billing structure** , finding it cumbersome despite efforts for improvement. (2 reviews) - Users express concern over the **lack of management check-ins** , which affects support and engagement levels. (1 reviews) - Users find the **billing issues** somewhat cumbersome, though solutions have been implemented to assist with them. (1 reviews) - Users find the **integration difficulty** with Marketing 360 to be glitchy and laborious, though improvements are noted. (1 reviews) - Users find the **integration issues** with Marketing 360 and social media platforms to be somewhat challenging and glitchy. (1 reviews) - Users feel there is a lack of **check-in from management** , resulting in inadequate customer support experiences. (1 reviews) - Users express concern over the **lack of management engagement** , leading to feelings of disconnect and neglect. (1 reviews) - Poor Reporting (1 reviews) - Poor Support Services (1 reviews) - Process Complexity (1 reviews) ## Marketing 360 Reviews ### 1. Marketing Company I can count on to move our business forward. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey L. | Owner/ Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Marketing 360?** Their individualized approach to our business has been impressive. Our Marketing Manager Anastasia and her team have taken the time to get to know our business, our industry, and made adjustments to help us become competitive with other companies in our area. Even when we have concerns in other areas of our business not directly related to marketing, she has listened and offered ideas or solutions we might try. Once I learned the location of everything within the Marketing 360 portal, I loved the opportunity to go and check on our numbers without needing to contact our Marketing Manager. Incorporating Marketing 360 in to our daily tasks has made keeping track our our CRM, Social Media, and Marketing success so much simpler. **What do you dislike about Marketing 360?** Some of the integration with the Marketing 360 portal and social media platforms is a bit glitchy or laborious. However, I have seen improvement and hope they will continue. **What problems is Marketing 360 solving and how is that benefiting you?** Marketing was one area where we were lacking in knowledge and success. It helped us create a brand new website, marketing strategy, a presence on Google Business, and has helped us build an organized CRM. ### 2. Hands on Digital Marketing Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Martin W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Marketing 360?** Marketing 360 is an all-in-one shop that has helped us attain month to month growth consistnetly since we first signed on with them nearly eighteen months ago. I'd say they bring a total solutions package of advertising and SEO upgrades, and their platform allows you to integrate many features that you may have been doing separately includeing email marketing. **What do you dislike about Marketing 360?** My only dislike is that there is not a lot of check in from management. **What problems is Marketing 360 solving and how is that benefiting you?** Marketing 360 has increased our visibility in web traffic in organic search. ### 3. M360 Helped Increase Our Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | B2B Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Marketing 360?** Working with Sarah has been great! She really understands how Google Ads can be used to help us grow our online presence and get conversions. In the past year, we have seen great improvements in our revenue. **What do you dislike about Marketing 360?** No dislikes! I always look forward to our check-ins to see what has improved. **What problems is Marketing 360 solving and how is that benefiting you?** Marketing 360 has helped us increase our Google search rankings dramatically in the past year. ### 4. Great partner to elevate our program **Rating:** 4.5/5.0 stars **Reviewed by:** Amy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Marketing 360?** Brian and Brennan have been instrumental in elevating our brand and our program through innovative strategies and fun, creative solutions. **What do you dislike about Marketing 360?** The billing structure is a little cumbersome for between our organizations, but they have worked on solutions to help. **What problems is Marketing 360 solving and how is that benefiting you?** Their expertise in social media advertising across multiple platforms is what we needed to elevate our program and gain more users. They successfully implemented a multi-platform strategy that doubled our lead gen in one year. ### 5. Good Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Marketing 360?** Our Marketing Success Manager, Payton Williams, was very easy to work with, super responsive, and helpful. Our bi-weekly meetings were always productive and Payton shared insights that were helpful to the company. The platform is well put together, too. Very easy to use. **What do you dislike about Marketing 360?** The only reason why we ended our subscription is because we just no longer needed the service. It was great otherwise. **What problems is Marketing 360 solving and how is that benefiting you?** SEO, website maintenance, Google My Business, etc. ### 6. Mixed Results - Great at first, but now lagging **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Marketing 360?** When I first started a few years ago, they helped me with my SEO, local reputation and keeping up with my website. **What do you dislike about Marketing 360?** Unfortunately, the last 6 months has been different. While my account manager seems to be a very nice person, I don't feel like there is adequate communication and I've really struggled to get them to listen to my feedback about what my actual goals are. It feels at times as though they are just too busy. **What problems is Marketing 360 solving and how is that benefiting you?** Before 6 - 9 months ago, my website looked professional and it seemed as though I could get my account manager to respond relatively quickly. Now, it seems like when my new account manager is available or interested (often because I am threatening to leave), my leads go back up and changes to my website get made. I also think it's pricey for me since I am a sole provider and most of my counterparts don't spend half as much as I do. It's been frustrating because I used to really like them. ### 7. Looking for others who want to sue Madwire/Marketing 360 please contact me **Rating:** 0.0/5.0 stars **Reviewed by:** Ken L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Marketing 360?** I wanted this to work so bad. They have really good sales people. **What do you dislike about Marketing 360?** I've been a corporate CIO and have worked with a number of different companies as CIO and a management consultant. This is one of the worst and the only company I've worked with who is not willing to work with me on getting to an acceptable settlement - wont' even let me talk with a company leader to mutually resolve the issues - or at least provide an opportunity to understand each other's positions. Unfortunately, sales team promised and delivery team couldn't. Charged 3 months payments over over 2 months, even after I asked them to stop. Nothing delivered per agreement during that time. Basic things like colors not following corp standards (which were provided) , pictures not following any semblance of correlation to text, missing text, text that didn't make sense at all. Even after detailed document with text, couldn't follow and same results. For example, they changed the colors of our logo. After asking changes, they changed colors on one page and didn't touch others. I would not believe this if I didn't see it for myself. As issues were brought up, they fall back on their supposed contract which isn't really a contract. Tried to work this out, but they still couldn't deliver, charged me even though I told them not to and now they're not willing to let me talk with anyone in charge- basically threats of charging break up fee and will forgive that and another $1200 made up fee which is less than the monthly amount. Please contact me if you had similar issues and pursued a claim with them- seems like they won't listen to us individually. Let's band together and see if they'll address us as a group. **What problems is Marketing 360 solving and how is that benefiting you?** They are creating more problems by not delivering - over promise with zero delivery. ### 8. I'm very disappointed in MARKETING 360, I was sold on a promise and delivered junk. **Rating:** 0.0/5.0 stars **Reviewed by:** Erick M. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Marketing 360?** Nothing. Please note that before I wrote this, I tried to make things right. I'm not a complainer. But I protect myself and I am someone who warns others of bad situations. I attempted to reach out to MARKETING 360 leadership with zero responses. I don't place bad reviews on a whim. **What do you dislike about Marketing 360?** I came to Marketing 360 with the typical Digital Marketing, Website SEO and Content requirements. My sales engagement was great. They said all the right things and made the right promises. That's where it ended. Results, service, and communication was non existent. MARKETING 360 aka Madwire, messed up, basically everything they did for me. My website was launched without any foundational SEO applied to the pages. A relic from their template, a default sitemap, was launched with my site causing a best practices analyzer to show thousands of broken links. MARKETING 360 neglected to add any sort of protection to the managed WordPress site and the site was quickly hacked. This caused my client base and leads to get redirected to a weird website for a couple of weeks. MARKETING 360 finally applied a fix and restored my site, unfortunately, the damage was done. I received 3 blog posts over the course of my engagement along with one additional web page added to my site. The blog posts weren't optimized using any sort of SEO, all of which show up with horrible SEO best practice rankings. The additional page was simply copied from another page on my site and they didn't change the content. It was a Neighborhood page for an area called Oceanside copied over to an area called Hidden Meadows. The title and menu name changed, but the content for Hidden Meadows still had copy for Oceanside and the property search was still returning Oceanside homes on the Hidden Meadows page. ZERO quality control. I can go on. But you get the idea. No attention to detail. Be very aware of the terms of service with MARKETING 360 with your ad spend. They keep any ad spend regardless if it's used for ads or not. I didn't see anywhere near the amount of money I paid for ad spend go to ad spend. Unfortunately, I didn't catch the contracted line that allows MARKETING 360 to keep the money regardless. Interesting addition to a contract, my bad for not catching it. You may want that adjusted before you sign if you decide to go with them. Possibly add incentive for them to use your hard earned money for what you expect it to be used for IN FULL or refund the difference. As I already said, I can go on, but I'm sure you get the idea. Look at the other recent reviews around the time of this review. Something is wrong. Hopefully MARKETING 360's leadership takes inventory and does the right thing. Do yourself a favor and go elsewhere. I lost a ton of money to MARKETING 360. **What problems is Marketing 360 solving and how is that benefiting you?** They're hoping I go away. Although I did get a discounted month of billing... The amount discounted doesn't make up for the horrible experience and lost time/money. Not even close. ### 9. Marketing 360 is looking up! **Rating:** 5.0/5.0 stars **Reviewed by:** Jan V. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Marketing 360?** Hello, this is Jan Van Noord with Stewart construction and Carpentry. I’d like to let you know what my experience has been like with marketing 360. Genuinely I’m very content with the experience I’ve had with Chrissy at marketing 360 Brandon and Krissy have both been a wonderful help especially working with Krissy. She has delivered expedient results to my account. They’ve been very professional In everything that they contribute to my account referring to,Stewart Construction and Carpentry. I do not want to discredit Krissy in anyway,she has been very helpful And I believe in giving great credit were Phenomenal credit is due,what we cast out in life,and what emotions and What intrinsic values we thrust out into life we receive them back tenfold. I definitely want to give them good credit Wher good credit is due. They’ve done amazing job my account, and they are continuing to do so . May God be with all of us! And now we know the rest of the story. —PaulHarvey. **What do you dislike about Marketing 360?** Marketing 360 is Really Taking charge and implementing a A great job for Jan Van Noord concerning the entity, Stewart, Construction, and Carpentry. Let the Good vibes roll! **What problems is Marketing 360 solving and how is that benefiting you?** Hi, this is Jan VanNoord, With , Stewart Construction and Carpentry. The service I have experienced at marketing 360 sucks I’ve been working with Krissy on my website. My website is halfway completed. I don’t get any leads that would occur to bathroom remodels, kitchen, remodels, or roofing, and if I get any leads whatsoever the jobs are either too huge or something we don’t even offer. They’ve told me they would help us out with my Google guaranteed website and it’s been three months and that website still hasn’t came up or transpired. They tell me they’re going to help me out and bring results but they haven’t brought any results all I’ve done is flush $9000 down the drain with this company, they are pretty much there to take your money and when you need them they’re nowhere to be found I would suggest to stay away from this company ! As a matter of fact, my Google account Google business account is now suspended and I don’t have anything to show any other client that I have a Google account because it is suspended. Marketing 360 sucks. Date of experience: March 13, 2023 ### 10. Waste of $20k and a lot of time. **Rating:** 0.0/5.0 stars **Reviewed by:** Kevin B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Marketing 360?** I own and operate numerous businesses. I hired Marketing 360 because I opened a new Salon and Hair Extension store. Boy! Their salesmen really sold me on how awesome they were, and that couldn't be further from the truth. The website they built was garbage and super unappealing for prospective customers (it also took them 6 months to build when they told me 2 weeks). It would take so long for them to make any changes to the site, and their SEO and Social Marketing was garbage. My highschool son with no professional experience completely tore their work apart. It's a super joke of a company. I reached out numerous times with my issues going up the management ladder and nothing changed. I fired them and had a way better site built in a week for a tiny fraction of the cost, as well as having SEO marketing done that actually focussed on the right demographics. Do not use this company. **What do you dislike about Marketing 360?** Their sales team is great at feeding you BS. **What problems is Marketing 360 solving and how is that benefiting you?** None. ## Marketing 360 Discussions - [When is the next update to the current version of the platform being released?](https://www.g2.com/discussions/30858-when-is-the-next-update-to-the-current-version-of-the-platform-being-released) - 1 comment, 1 upvote - [Where is marketing 360 located?](https://www.g2.com/discussions/where-is-marketing-360-located) - 1 comment - [How much does marketing360 cost?](https://www.g2.com/discussions/how-much-does-marketing360-cost) - 1 comment - [View Marketing 360 pricing details and edition comparison](https://www.g2.com/products/madwire-marketing-360/reviews/marketing-360-review-10710328?section=pricing&secure%5Bexpires_at%5D=2026-07-10+16%3A59%3A34+-0500&secure%5Bsession_id%5D=8e5cf36d-d7ee-4e33-b9d9-640c829693f8&secure%5Btoken%5D=5cdeadb69926e4bde34326216315ba069a931c3900c0da0eb68f6fc58ede78bc&format=llm_user) ## Marketing 360 Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Quote & Order Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Campaign Management & Optimization** - Paid Keyword Optimization - Bid Rules - Ad Creation and Editing - Scenario Planning - Portfolio Bid Optimization - Advanced Targeting Options - Offline Capabilities - Extensions - Product Listing Ads - Budget Execution & Monitoring **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Billing** - Automation - Adjustments **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Administration** - Reporting - Cart Management - Shipping Information Collection **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Approval Workflows - Users and Permissions - Content Creation **Platform Basics** - Cross-Device Advertising - Audio Ad Formats - Programmatic Audio - Audience Targeting **Customer Support** - Knowledge Base **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Analytics & Administration** - Ad and Conversion Tracking - Attribution - Reports **Consumer Intelligence** - Customer Feedback **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Dunning** - Dispute Management **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration **Platform Reporting** - Performance Monitoring - Reporting Dashboards - Dashboard Exports **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting & Analytics** - Reporting - Dashboards **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Platform** - Notifications - Customization - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability **Reporting** - Dashboard **Media Monitoring** - Social Media Management - Digital Media Monitoring **Growth** - SEO - Site Analytics - Marketing Tools - E-Commerce - Hosting **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Performance** - Packages - Discounts **Cart Management** - Multi Cart - Products - Templates - Embed **Payment Options** - Multi-Currency - Online payment portal **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Audio Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Content** - Email Integrations - Content Management - Permissions - WordPress Tool **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Security** - POS Verification **Support** - Customer Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Performance and Reliability **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Platform** - Accounting integration - E-commerce Integration **Generative AI** - AI Text Generation **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Integration** - Data Import & Export Tools **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Brand Safety - Fraud Protection - Frequency Capping - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Analytics** - Sales Tracking - Guest Counts - End of Day Reports **Generative AI** - AI Text Generation **Targeting** - Targeting - Retargeting - Geo-Targeting - Contextual Targeting **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Internationalization - Notifications ## Top Marketing 360 Alternatives - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,196 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) - 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