--- title: Macaw Agency Management System Reviews meta_title: 'Macaw Agency Management System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Macaw Agency Management System works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 18 scale: '5' date_modified: '2026-07-13' parent_category: name: Insurance url: https://www.g2.com/categories/insurance --- # Macaw Agency Management System Reviews **Vendor:** Nest Innovative Solutions **Category:** [Insurance Agency Management Systems](https://www.g2.com/categories/insurance-agency-management-systems) **Average Rating:** 3.3/5.0 **Total Reviews:** 18 ## About Macaw Agency Management System Macaw Agency Management System supports the functions and workflows of Insurance Agencies, Brokers and Managing General Agents. The functional areas supported are CRM, Sales, Underwriting, Policy management, Claims recording and tracking, Billing, Payments, Customer self-service and Producer self-service. The front end is responsive and mobile-enabled. The insurance products across lines of business are configurable, and hence easy to change. The Rating and Underwriting capabilities are extremely detailed and flexible. Macaw has a built-in Document Manager, a built-in Analytics Engine and ready adapters for many inter-connected utilities like Payment gateways, Automated email marketing tools and Telephony providers. ## Macaw Agency Management System Pros & Cons **What users like:** - Users value the **ease of use** of Macaw Agency Management System, enhancing efficiency in handling policy documents seamlessly. (1 reviews) - Users value the **efficiency** of Macaw, enabling smooth processing and centralized workflows for better policy management. (1 reviews) - Users value the **email integration** of Macaw Agency Management System, enhancing communication and streamlining workflows effectively. (1 reviews) - Users value the **ease of handling policy documents** in Macaw, enhancing workflow and customer experience. (1 reviews) - Users value the **time-saving efficiency** of Macaw Agency Management System, facilitating smoother operations and improved customer experiences. (1 reviews) - Workflow Efficiency (1 reviews) **What users dislike:** - Users are concerned about the **system instability** of Macaw, fearing a major impact from potential platform failures. (1 reviews) ## Macaw Agency Management System Reviews ### 1. Centralized Management with Ease of Use, Resilient with Cloud Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Yash S. | Full-stack Developer **Reviewed Date:** January 11, 2026 **What do you like best about Macaw Agency Management System?** I like the ease of handling and processing policy documents with the Macaw Agency Management System and the reliable backend system like Java it uses. By centralizing the workflow, it has made it significantly easier for agents to sell policies and retain critical data. The ability to export and process information without unnecessary hassle has streamlined operations, resulting in a much smoother and more professional experience for the end customer. The initial setup was pretty easy, and the guides, manuals, and tutorials helped a lot. **What do you dislike about Macaw Agency Management System?** I think it would be the single point of failure. Since everything is done from a single platform, it may have a significant impact if something goes wrong. **What problems is Macaw Agency Management System solving and how is that benefiting you?** I use Macaw Agency Management System to consolidate policy details and reduce 'tab fatigue' with a unified interface, simplifying agent workflows. It centralizes data access and streamlines operations, making policy handling easier, improving CRM access, and enhancing system reliability with a Java backend. ### 2. Macaw **Rating:** 3.0/5.0 stars **Reviewed by:** Harrison H. | Cloud App Administrator , Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Macaw Agency Management System?** That this is an all in one solution to all of the different processes. Macaw allows both internal and external users to be able to service accounts performing any function required on a policy. Being able to manage customers as well as offer products from the same system was one of the driving factors in using the system. **What do you dislike about Macaw Agency Management System?** the number of bugs and inconsistencies. Often little bugs are found in different areas that may not see as much use. This reduces the confidence in the system **Recommendations to others considering Macaw Agency Management System:** The NEST team is very responsive and straightforward to work with. For any considering using Macaw i would recommend building out complete business cases with every variation and detail possible. This will allow NEST to properly plan and build the solution required. **What problems is Macaw Agency Management System solving and how is that benefiting you?** Moving all of the system to the cloud allows for easy remote access. We have been able bring some customers into the system to fully service their own policy. We are looking to have a majority of our policies to be self servicing and not require communications with the customer service teams. Macaw has allowed a big step in that direction. ### 3. Macaw system review **Rating:** 3.5/5.0 stars **Reviewed by:** Josh C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Macaw Agency Management System?** The functionality of the system and how it has streamlined the quoting process. Giving the customer the ability to self service is also a nice benefit of the system. **What do you dislike about Macaw Agency Management System?** The lag time the last few weeks due to some system upgrades and reports has been a minor issue. The duplication of quotes in the system is also an issue. If there is a way to prevent the creation of duplicate quotes that would be a nice change. **Recommendations to others considering Macaw Agency Management System:** Not at this time. **What problems is Macaw Agency Management System solving and how is that benefiting you?** For CRES Macaw has provided us a way to streamline new business request and manage renewals. It has also allowed us to give the clients more ability to manage from their end. ### 4. It's getting there... **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Macaw Agency Management System?** There's potential for a lot of amazing things. The system does bring a lot of functionality that works across multiple user interfaces. Being able to include all the functions we need is important. **What do you dislike about Macaw Agency Management System?** It's still so far from being everything it should be and we're definitely going through growing pains we thought would have subsided by now. I really thought the biggest benefit of working with Nest was the ability to have a true partnership - they know their capabilities & the best way to approach things. We've gotten better at the pushback, but for awhile they seemed to just go with what we asked for instead of pushing back with better solutions. **Recommendations to others considering Macaw Agency Management System:** The initial specifications need to be incredibly clear. Then test, test, test...make sure that everything works up to your standards before rolling out the release. Once we released the version we thought was nearly done, more issues came to light that we hadn't caught. Over test since that's always a possibility. **What problems is Macaw Agency Management System solving and how is that benefiting you?** The reports are getting us that data that we need, mostly - looking forward to having the past data from LISA looped in as well, but I know that wasn't a Macaw issue, that was poor planning on our end. ### 5. Potential with frustration. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Macaw Agency Management System?** Having access and use of all information in one system from anywhere. Being able to sort through all customers. Customers being able to purchase and connect to our system. **What do you dislike about Macaw Agency Management System?** I think we converted over systems prior to realizing the amount of building that would still need to be done for sufficient use. It has been frustrating and time consuming when the system has so many bugs and fixes that need to be addressed. I understand growing pains but it has taken away from the focus of the sale. **Recommendations to others considering Macaw Agency Management System:** Growing pains. I guess this could be on our end of expectations and results but I wasn't involved in the specs. **What problems is Macaw Agency Management System solving and how is that benefiting you?** We are a distributed workforce so this allows access for all parties, all over, at most times. I see potential in future use as it becomes more customer friendly and built customized fully. ### 6. SIMPLE! **Rating:** 5.0/5.0 stars **Reviewed by:** william f. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2018 **What do you like best about Macaw Agency Management System?** The macaw system is so simple and easy to use and it helps me in my everyday business life when I need to talk to my supervisor or help other agents I n our call center its very useful. When I first started my business macaw was a great tool I used to communicate and learn when I needs some help sure is very useful! **What do you dislike about Macaw Agency Management System?** I wish you could use voice too so you can communicate via voice and text that would be a good add on **Recommendations to others considering Macaw Agency Management System:** Use it in need of support when on job very useful communication tool very useful when first starting with a new business and need to become more familiar. **What problems is Macaw Agency Management System solving and how is that benefiting you?** I can easily get an answer for something I don't know when I use this platform to communicate with my manager or others that may need assistance it benefits me in knowledge and support that is always there. ### 7. Rough **Rating:** 0.0/5.0 stars **Reviewed by:** Hollie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2018 **What do you like best about Macaw Agency Management System?** I like the idea that everything is in the same place. The idea of the software is great, but we went live way before it was ready to go. If another company wanted to the software, I'd suggest they test for a much longer period of time and run a side by side to insure correct data. I don't think that was Nest's fault that one of our executives pushed a go live before it was ready. **What do you dislike about Macaw Agency Management System?** It doesn't actually work that well. I can't do things I need to do in the system accounting wise. The reporting often has bugs. Some of the automatic receipts are incorrect. **Recommendations to others considering Macaw Agency Management System:** Test for a longer period of time before go live **What problems is Macaw Agency Management System solving and how is that benefiting you?** Customer access to their own information ### 8. Feedback **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Macaw Agency Management System?** I like that all of our content is included in one location and we are able to quote through one system. **What do you dislike about Macaw Agency Management System?** I dislike the downtime in the mornings. The system isn't working and I start early. I also don't like the amount of time it takes to process from page to page. It really slows me down. If there was less time taken to process from page to page, I would be way more efficient. **What problems is Macaw Agency Management System solving and how is that benefiting you?** The major problem being solved is having one system to rely on to preform my job duties. The benefit of this is that I am able to work from anywhere I have internet, and one system avoids using a lot of bandwidth. ### 9. good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Macaw Agency Management System?** they make tremendous effort to understand our objectives, offered their experience and feedback to make us examine our processes, very patient since the majority of us had no idea how to write a spec and explain our processes so they could create our new agent management system **What do you dislike about Macaw Agency Management System?** hate to sound ethnocentric, but sometimes I have a hard time with the accents, the inflection on certain words is different than how we speak in USA but after a while it becomes more familiar **Recommendations to others considering Macaw Agency Management System:** have experienced employees write specs- makes it much easier on everyone **What problems is Macaw Agency Management System solving and how is that benefiting you?** we are creating an agency management system- we used to use three different system so this one has the components of all three built into one system,. was a huge undertaking fraught with many frustration in the beginning but now that it has been a year we are so happy the effort was worth it ### 10. Better than it was, not as good as it needs to be. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2018 **What do you like best about Macaw Agency Management System?** The fact that it is web based and we can access it from anywhere is its best feature. It's general search features are acceptable but would like a few more screening criteria added for a more efficient search. Having a CRM system is vital to our business. It is my primary function at work so it takes care of a number of my needs. **What do you dislike about Macaw Agency Management System?** 1. City should be added to the search criteria. 2. If there is a middle initial the they do not come up when we search. 3. I would like a link to the DRE from MACAW. 4. The in ability to save changed due to a duplicate. You get a phone number, an e-mail and an address and then cannot save it because of a duplicate. 5. It would be nice to be able to up upload e-mails into documents. **Recommendations to others considering Macaw Agency Management System:** It is 100% on the job training. **What problems is Macaw Agency Management System solving and how is that benefiting you?** One system for almost everything involved in our business. I can sometimes see what others are doing. Instead of Lisa, and Sales force there is no crossover. ### 11. Good agency management system **Rating:** 4.0/5.0 stars **Reviewed by:** Tj G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Macaw Agency Management System?** Cloud based system with good stable company, self configuration ability and backed by a good support system. **What do you dislike about Macaw Agency Management System?** Initial configuration bugs and policy views are not complete or accurate in some cases. **What problems is Macaw Agency Management System solving and how is that benefiting you?** Cloud AMS allows distributed workforce. Outsourced solutions allow for no internal IT. ### 12. I use Mcaw on a daily basis. I use it for obtaining info and inputing info. **Rating:** 1.0/5.0 stars **Reviewed by:** Frank L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Macaw Agency Management System?** At this time it is thebest and only way to obtain client info. **What do you dislike about Macaw Agency Management System?** It is not easy to access the in nfo I need. Its also not mobile friendly. **What problems is Macaw Agency Management System solving and how is that benefiting you?** Correspondance notes and limited client info. **Official Response from Pradipta Pandit:** > Hi Frank, could you try using from mobile again? With the new release you should be able to use it better. Regards, Nest team. ### 13. Easy to use when there aren't system issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Macaw Agency Management System?** Look of navigation bar on the left is clean looking, making it easy to use and find options. **What do you dislike about Macaw Agency Management System?** Document view buttons are too close together. Viewing, deleting buttons are too close together. Also difficult to tell whether docs are visible or not. **What problems is Macaw Agency Management System solving and how is that benefiting you?** Customization of reports, Storage of data/documents all in one place. ### 14. it is not bad now I'm sure you can do a lot with this but there is lack of training **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2018 **What do you like best about Macaw Agency Management System?** the abaility to access MACAW from anywhere **What do you dislike about Macaw Agency Management System?** coying and base notice in the system and not being able to recored the email i send to client **Recommendations to others considering Macaw Agency Management System:** sure **What problems is Macaw Agency Management System solving and how is that benefiting you?** nothing so far i'm hopping Macaw will improve a lot so i can be able to filter & searck much quicker ### 15. Macaw Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Macaw Agency Management System?** Everything is in one system and that we have historical data all in one system. **What do you dislike about Macaw Agency Management System?** Needs to be more user friendly for employees and clients; which we are in the process of doing. **What problems is Macaw Agency Management System solving and how is that benefiting you?** We had 2 different softwares and now we have combined everything into one software. ### 16. Really great system **Rating:** 5.0/5.0 stars **Reviewed by:** Liset F. | Investigative Assistant, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Macaw Agency Management System?** The live training the provide in their system **What do you dislike about Macaw Agency Management System?** I cant find anything wrong with this one **Recommendations to others considering Macaw Agency Management System:** I recommend it because it is easy to use and fast. They have 24 hours of support if you ever need help. **What problems is Macaw Agency Management System solving and how is that benefiting you?** I used it in the office of am independent insurance agent with software for insurance claims ### 17. Macaw Agency Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Renata K. | Business Analyst II, Medicare & SNP Product, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2017 **What do you like best about Macaw Agency Management System?** User friendly experience and reliable yields. They connect and automate the entire insurance distribution channels. **What do you dislike about Macaw Agency Management System?** There is room for improvement within the navigation portals. Doesn't give a fair advantage when it comes to competitors and their positives versus ours. **What problems is Macaw Agency Management System solving and how is that benefiting you?** The challenges faced in our insurance industry - this provided innovative solutions designed to help my company thrive. ### 18. Lot's of potential, but can be glitchy **Rating:** 2.5/5.0 stars **Reviewed by:** Janet S. | Owner, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Macaw Agency Management System?** Macaw is letting us overhaul our antiquated management system and bring it into the 21st century. **What do you dislike about Macaw Agency Management System?** Our systems are complicated, and Macaw needs lots of testing. **What problems is Macaw Agency Management System solving and how is that benefiting you?** Our clients will be able to go online and purchase products and manage their accounts. ## Macaw Agency Management System Discussions - [What is Macaw Agency Management System used for?](https://www.g2.com/discussions/what-is-macaw-agency-management-system-used-for) - [View Macaw Agency Management System pricing details and edition comparison](https://www.g2.com/products/macaw-agency-management-system/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+09%3A50%3A34+-0500&secure%5Bsession_id%5D=9e7b3c84-c0cb-497b-9bc6-2a3990980004&secure%5Btoken%5D=65aa5f264f54c6920e401359742898d0084651cabe53f07f62a24f0505f6e66c&format=llm_user) ## Macaw Agency Management System Features **Administration** - Accounting - Contact Management - Commissions - Sales Tools - Reporting & Dashboards - Payment Processing - Email Integration - Task Management **Insurance Documentation** - Claims Management - Policy Management - Invoicing & Receipts - Electronic Signatures ## Top Macaw Agency Management System Alternatives - [Applied Epic](https://www.g2.com/products/applied-epic/reviews) - 4.4/5.0 (1,558 reviews) - [AMS360](https://www.g2.com/products/ams360/reviews) - 4.3/5.0 (938 reviews) - [QQCatalyst](https://www.g2.com/products/qqcatalyst/reviews) - 4.4/5.0 (606 reviews)