# Lumen Managed and Professional Services Reviews **Vendor:** Lumen Technologies **Category:** [Managed Services](https://www.g2.com/categories/managed-services) **Average Rating:** 3.6/5.0 **Total Reviews:** 19 ## About Lumen Managed and Professional Services CenturyLink® Managed Services provides skilled IT professionals across a variety disciplines to help you get the most from your IT ecosystem. Leverage skilled and experienced technical specialists, support managers and technical advisors to manage your network, hybrid hosting environments, applications and business continuity strategy and execution. Network Management – our network technicians can help maintain and manage your network ecosystem so your IT team can focus on innovating your core business offerings. Get the most from every mile, ensuring that your network is secure, reliable, and connecting your business to your partners and customers. Infrastructure Management – To keep pace with today’s rapidly changing technology, you need a trusted infrastructure partner helping you align your legacy and modernized IT infrastructure systems with your business objectives. Embracing a managed IT infrastructure model allows you to deploy modern technology reliably with the assurance it will respond to your business needs. CenturyLink IT experts can manage your infrastructure on-site or remotely, so that your systems keep pace as your business needs change. Multi-Cloud Management experts can help optimize your workloads and connectivity across your hybrid cloud environments for optimizing governance, agility and security without sacrificing availability or resources. Operating System Management experts can help maintain and manage your Windows and Red Hat Cloud servers 24x7. Application Management & Development – Optimize the applications that you rely on to run your business with CenturyLink Application Management & Development services. Application Development and Maintenance, Managed Applications (Database and Web Applications) services. Business Continuity Management – Mitigate risk, protect your brand, and avoid the enormous cost of IT downtime that can result from natural or manmade disasters. Our disaster recovery managed services allow you to restore normal business operations within minutes of failure, giving you greater confidence that your applications and data are secure. ## Lumen Managed and Professional Services Reviews ### 1. They don't have the bandwidth **Rating:** 3.5/5.0 stars **Reviewed by:** Aman S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Lumen Managed and Professional Services?** The best thing about Lumen IT consulting is that besides having so less workforce, they have the expertise in their work, and more importantly, they know where to outsource what works in order to meet the expectations of the client. **What do you dislike about Lumen Managed and Professional Services?** One thing I dislike about Lumen IT Consulting is they don't have the workforce to handle a big-level project. But, improvising on this, they know where to outsource which parts of the project to make ends meet. **Recommendations to others considering Lumen Managed and Professional Services:** My advice would be, 1- If you have a small to medium-level project, go ahead, and watch them do their magic. 2- If your project is medium to a significant level, you better find a big company with a bigger workforce to handle the task. **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** Lumen IT consulting is a service-based company that provides IT services to clients in the software, hardware, banking or accounting. My company worked with Lumen for help with an IT-centered task where we were quite satisfied from their work. ### 2. Fantastic Connection **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **Describe the project or task Lumen Managed and Professional Services helped with:** It was fantastic to use during quarantine and working from home. Internet is important for my upload and downloads in my industry. **What do you like best about Lumen Managed and Professional Services?** I mean, I appreciate the fact that I have internet, no doubt. The fiber connection has made the speed much better. And Century Link's customer service has always been prompt. **What do you dislike about Lumen Managed and Professional Services?** I do not believe it is the fastest available, but it is quicker than the average internet speed. It's also more affordable. **Recommendations to others considering Lumen Managed and Professional Services:** It's a great option if you're on a budget but need a fiber internet connection. Also if you are scared of commitment **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** It's really great to not have a signed, locked-in contract for my services. I also don't have to worry about the prices changing on me year in and year out. But it does tend to be slower than the competition. ### 3. Awesome speed, very very fast and reliable! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **Describe the project or task Lumen Managed and Professional Services helped with:** Hired CenturyLink Fiber+ Internet for a temp agency that we set up, we needed to make sure our internet was fast, and reliable and we got just that with CenturyLink Fiber+ Internet. Various internet interaction. **What do you like best about Lumen Managed and Professional Services?** The speed and reliability of this internet! It never went slow one time! Awesome! **What do you dislike about Lumen Managed and Professional Services?** Nothing to dislike, everything was amazing on it. I can’t complain one bit. It was perfect **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** Helping internet go faster! It helps store our memory on the internet as well. It is great for office jobs! ### 4. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Elle F. | Financial Operations Coordinator, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Lumen Managed and Professional Services?** Billing is easy to understand. Customer service is easy to reach and very helpful. Services are very clear and reliable. Easy to create and access customer portal. Can download invoices from customer portal. Can also make changes and contact customer service from customer portal. Have access to all past invoices up to 2 years. Can have multiple service locations on one account for easy billing payments (helpful for large corporations.) **What do you dislike about Lumen Managed and Professional Services?** Billing dates do not always line up with the previous month. 20 days billing cycle. If you have multiple accounts, if your account information is not specified or lost by vendor, there will possibly be a number of misapplied payment, which can be a real headache to resolve. And misapplied payments can result in account possibly being suspended if not noticed and handled in a timely manner. **Recommendations to others considering Lumen Managed and Professional Services:** Great product! make sure that, when paying, please provide all account information. If not, your company could possibly end up with misapplied payments if you have multiple account with this company. Customer account is easy to access. Customer Service is very helpful. **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** Servicing multiple locations on one bill ### 5. Why we use CenturyLink **Rating:** 3.0/5.0 stars **Reviewed by:** Charles A. | Principal Systems Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Lumen Managed and Professional Services?** The cost savings for the service versus having to have our own network support staff is ver attactive to a small business. **What do you dislike about Lumen Managed and Professional Services?** CenturyLink is a large company with many divisions that have internal communication issues **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** CenturyLink managed hosting solves all of our internet presence needs without having to hire specialized staff and support onsite infrastructure. ### 6. Used for business meetings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Lumen Managed and Professional Services?** I like that you can record conference calls and that it easily links up with Webex. **What do you dislike about Lumen Managed and Professional Services?** I dislike that the recordings are difficult to find and you have to use a different site to access them, it seems counter intuitive. **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** Our vendors are off-shore, and it helps us manage our weekly meetings on a timely manner. ### 7. Get it right. **Rating:** 4.0/5.0 stars **Reviewed by:** Chris W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Lumen Managed and Professional Services?** Wifi is important for everything I need to do. **What do you dislike about Lumen Managed and Professional Services?** Raising prices and not advising users of the change so that I have to call in and threaten to cancel to get the price lowered. Why would you not just lower the price, you'll have happier customers. **Recommendations to others considering Lumen Managed and Professional Services:** Lower wifi cost. **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** Able to work from home. Bonus. ### 8. Century Link for governmental program use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Lumen Managed and Professional Services?** The ability to do so much. There are many components. Staff has access to some and management others. **What do you dislike about Lumen Managed and Professional Services?** It can be a lot to learn at first. New users will need training **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** Application and customer information is housed here as well as caller info. Information hoosting is great. ### 9. Lack of support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Lumen Managed and Professional Services?** System runs as expected, handles day to day tasks. **What do you dislike about Lumen Managed and Professional Services?** Support for this software left much to be desired, and eventually led to discontinued use. **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** General hosting services provided, but discontinued use after lack of support for difficulties faced. ### 10. CenturyLink for Data hosting **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2018 **What do you like best about Lumen Managed and Professional Services?** They provide hosted services or infrastructure as a service **What do you dislike about Lumen Managed and Professional Services?** They still are growing and so don't have good **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** Trying to consolidate our reporting systems and data ### 11. Interesting experience at a different kind of data center **Rating:** 3.0/5.0 stars **Reviewed by:** Ian N. | Cloud Services Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2017 **What do you like best about Lumen Managed and Professional Services?** The security surrounding the facility entrance was spectacular and gave you the sense that you and your data would be well protected when inside the facility. **What do you dislike about Lumen Managed and Professional Services?** The lack of an external security fence made me very uneasy about the facility. Not to mention being right off a main road with easy access to it. **Recommendations to others considering Lumen Managed and Professional Services:** They were stellar before, now they have a bit of work to do to get back up to par. **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** We migrated from a facility of similar type in chicago. It was and is still a gigantic leap from the site in chicago where we previously hosted systems. The benefit so far was providing a centralized location that many customers valued over the original location. ### 12. Century Link Managed Hosting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Lumen Managed and Professional Services?** this is a really high performance tool. This is used for an IT infrastructure and is flexible, allowing high performance while managing business. we also receive great support on this tool from the consulting community. **What do you dislike about Lumen Managed and Professional Services?** I don't like that we did not have another option in deciding on a tool but this has worked so far so no complaints with them. **Recommendations to others considering Lumen Managed and Professional Services:** I recommend getting your business infrastructure set up FIRST, then deciding what needs will have to be met, then look at all tool options. Also, be clear with the consulting team, they can be very helpful! **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** we did not have an IT infrastructure to manage business are were realizing that we needed something with high back up and that we did not need to internally set up or manage, which the consulting team has done for us! ### 13. Excellent service, well delivered **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2016 **What do you like best about Lumen Managed and Professional Services?** For a business looking for managed hosting there's few choices that can really compare as far as the variance and stability provided by CenturyLink. Robust service, redundancy, 24/7 monitoring, and easy to use web portal. **What do you dislike about Lumen Managed and Professional Services?** There are some other services that provide a wider range of products within the hosted environment, while I personally do not use some of these services I could certainly understand end users need and desire of these products. **Recommendations to others considering Lumen Managed and Professional Services:** If reliability and support are important to your hosting needs, it's most certainly a solution to consider. **What problems is Lumen Managed and Professional Services solving and how is that benefiting you?** Redundancy of hosted environment, and the modern hardware within the data center have proven to be of great value, businesses of any size can benefit from this solution. ### 14. I don't regret consuming their services **Rating:** 2.5/5.0 stars **Reviewed by:** José M V. | Fullstack Developer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2015 **What do you like best about Lumen Managed and Professional Services?** What I liked the most about using their services in general was that everything I had in their infrastructure was under the supervision of experts in the area who could easily provide a solution if I ever needed help with anything related to the services they offer in a fast and secure way. Additionally, the different infrastructures and services offered truly satisfy a functional capacity that allows for the agile recognition of the critical components of an organization. **What do you dislike about Lumen Managed and Professional Services?** At this time, I had no major issues when I used their services, although I would've liked them to be a little cheaper. **Recommendations to others considering Lumen Managed and Professional Services:** If you're looking for someone with deep experience and willing to help, you should take a look at their services and ask for a quote so you can discuss your needs with them. They will guide you in the direction you need, whether you use their services or not. ### 15. Datacenter is 1st class **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2014 **What do you like best about Lumen Managed and Professional Services?** best uptime/security. We have been using Savvis as a datacenter for our DR and now production systems. They have a very professional staff who know how to keep our site up at all times. can always see my up time via their portal. great reports. **What do you dislike about Lumen Managed and Professional Services?** I have been pretty happy using Savvis. They have strict security to get in to the data center and although this is needed, they require to revalidate your card if you have not been there in 3 months. we do most of our stuff remotely so having to stop and get revalidated takes up too much time. i understand why these procedures are in place but maybe there is a better way. ### 16. Good Service When It Matters Most. **Rating:** 3.5/5.0 stars **Reviewed by:** Jill A. | Associate Creative Director, User Experience, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2012 **What do you like best about Lumen Managed and Professional Services?** Reliability/up time was pretty good. Very few issues with that and when outages did happen, the response time to get things back up and running was pretty good. Good at responding to emergency situations, which is exactly what you need from a managed hosting/colo provider! Service team was always pleasant and eager to help. **What do you dislike about Lumen Managed and Professional Services?** Non-emergency requests were handled pretty slowly and customer service team didn't seem to have visibility into past issues. I would call about the same issue multiple times in a year, and every time, they had difficulty figuring out what to do. Many third party vendors handle the savvis provided software, many times providing outdated versions of the software. **Recommendations to others considering Lumen Managed and Professional Services:** As far as providers go, Savvis is pretty good for the price. ### 17. Excellent Data Centers with Good Service **Rating:** 3.5/5.0 stars **Reviewed by:** Michael F. | Senior Technical Account Manager, Team Lead, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2012 **What do you like best about Lumen Managed and Professional Services?** Response for support is typically very good, and their uptime record is excellent (for the datacenters I deal with). **What do you dislike about Lumen Managed and Professional Services?** Whenever an outage takes place, they are slow to provide reasons why, and will not provide ETA's on resolutions. **Recommendations to others considering Lumen Managed and Professional Services:** Whenever it comes to a COLO Data Center I have found Savvis offers all the modern technologies and staffs their data centers with good, knowledgable people. ### 18. Global Data Center Company **Rating:** 4.5/5.0 stars **Reviewed by:** Arthur C. | VP Enterprise Solutions, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2012 **What do you like best about Lumen Managed and Professional Services?** Very stable and high-quality data center environments. Overall support is knowledgeable and good to work with. **What do you dislike about Lumen Managed and Professional Services?** none at the moment. **Recommendations to others considering Lumen Managed and Professional Services:** A solid organization and data center. One that has been very reliable overall for our colocation requirements. ### 19. Good experience so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Mike S. | Sr Director of Services Delivery, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2012 **What do you like best about Lumen Managed and Professional Services?** Support services have been good. Reliable uptime. **What do you dislike about Lumen Managed and Professional Services?** Don't have any issue right now. **Recommendations to others considering Lumen Managed and Professional Services:** They're a good company with solid services. ## Lumen Managed and Professional Services Discussions - [What is Lumen Advanced Managed Services used for?](https://www.g2.com/discussions/what-is-lumen-advanced-managed-services-used-for) - [What is Lumen Fiber+ Internet used for?](https://www.g2.com/discussions/what-is-lumen-fiber-internet-used-for) - [View Lumen Managed and Professional Services pricing details and edition comparison](https://www.g2.com/products/lumen-managed-and-professional-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+19%3A12%3A05+-0500&secure%5Bsession_id%5D=a01213e5-9092-4cc5-aa9f-8b3841ec01b0&secure%5Btoken%5D=7f0389f65317e740413194d2ac0b98d394a386d58b62fbe13f1fe7ca0d97db45&format=llm_user) ## Lumen Managed and Professional Services Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Functionality** - Internet Service - Service Tiers - Hosting - Corporate Speeds - Packaging **Generative AI** - AI Text Summarization **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Lumen Managed and Professional Services Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) - 4.9/5.0 (133 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews)