Top Rated Lumen Contact Center Alternatives
Easy access to information. The imagery is clear and pricing terms are easy to understand. Review collected by and hosted on G2.com.
Sometimes updates don't come frequent. Should add additional resources Review collected by and hosted on G2.com.
11 out of 12 Total Reviews for Lumen Contact Center
Overall Review Sentiment for Lumen Contact Center
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It integrates with CRM platforms and existing systems. The customer service is prompt and responsive when it comes to solving order queries. The representatives are professional and helpful in creating an experience for my customers. Review collected by and hosted on G2.com.
Managing a number of toll numbers is difficult. Review collected by and hosted on G2.com.
Lumen Contact Center provides a variety of features such as omnichannel routing, analytics, and artificial intelligence (AI) capabilities. It also offers features such as call recording, call monitoring, and workforce management. Additionally, Lumen Contact Center provides integrations with popular customer relationship management (CRM) software such as Salesforce and Microsoft Dynamics 365 Review collected by and hosted on G2.com.
The software can be slow at times and the reporting features could be improved. Review collected by and hosted on G2.com.
I've used telephony systems in the past that make it very convoluted to make the most basic changes. Lumen make updating queues, thresholds, priorities, IVR updates, emergency flags etc an easy process. Review collected by and hosted on G2.com.
I had issues consolidating call and agent data from different reporting systems. Trying to resolve I did live time in motion monitoring of some agents calls to identify the gap with the automated reporting, but it was a lot of effort to resolve. Review collected by and hosted on G2.com.
it have multiple channel support for the customers like email chat support a good contact centre user friendly interface it is easy to implement with using the features of artificiall intelligence and automation Review collected by and hosted on G2.com.
Cost is little bit high compared to other customer support centre Review collected by and hosted on G2.com.
Keep your business agile and competitive with a comprehensive, dynamic contact center platform. Review collected by and hosted on G2.com.
Sometimes the portal runs slowly depending on browser. Review collected by and hosted on G2.com.
Summarize the key strengths and benefits of Lumen Contact Center. Provide a final verdict on whether Lumen Contact Center is a recommended solution for businesses looking to optimize their contact center operations. Review collected by and hosted on G2.com.
Integrating with existing systems and applications, such as CRM platforms, may require additional effort or customization, potentially leading to compatibility or data syncing issues. Review collected by and hosted on G2.com.
Assigned business account manager for my service questions and orders. Review collected by and hosted on G2.com.
Turn around time for my order queries and status updates. Review collected by and hosted on G2.com.
This is a great easy start up if you would like a call center for your business. Review collected by and hosted on G2.com.
not seeing in person the people my customers talk to Review collected by and hosted on G2.com.
The I V R configuration and call routing using tools like E Z Route makes certain call center tasks very easy to complete, specially when call traffic needs to be allocated to different group of trunks on holidays. Review collected by and hosted on G2.com.
Sometime the historical call data is inaccurate and it seems like CenturyLink has ridiculous amount of teams / groups that seem not communicate very efficiently when an issue occurs, this causes the resolution time to be extraordinary long. Review collected by and hosted on G2.com.
