--- title: Lumana Reviews meta_title: 'Lumana Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how Lumana works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 59 scale: '5' date_modified: '2026-08-01' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # Lumana Reviews **Vendor:** Lumana **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.9/5.0 **Total Reviews:** 59 ## About Lumana Lumana is an AI video security platform that helps security, IT, safety, and operations teams monitor, investigate, and respond to activity across their physical sites automatically. Founded to close the gap between the cameras organizations already run and the intelligence those cameras could provide, Lumana serves enterprise, mid-market, and SLED (state, local, and education) customers across retail, education, healthcare, government, hospitality, manufacturing, and logistics. Legacy video systems rely on manual monitoring, slow investigations, and fixed, rule-based analytics; Lumana applies adaptive, agentic AI to live and recorded camera feeds so video becomes searchable, real-time intelligence instead of footage that goes unwatched. The platform is camera-agnostic: it works with any IP camera and also offers a line of NDAA-compliant Lumana cameras. AI runs on-site on Lumana Core, which processes video locally, while a hybrid-cloud architecture unifies management across every location in a single interface, VMS+. Common use cases include real-time threat and safety monitoring, faster incident investigation, loss prevention, occupancy and operational analytics, and centralized multi-site security management. Main features and benefits: • VIA-1, a continuous-learning video intelligence model that adapts to each camera's environment over time and reduces false alerts by up to 90%, so teams spend less time clearing noise and more time on real events. • AI agents that automate the video security workflow across monitoring, investigation, insights, and response, including real-time alerts and automated actions such as notifications, audio messages, and webhook or GPIO triggers. • Natural language search that finds events across thousands of hours of footage in seconds by describing them in plain language, with no query syntax to learn. • Single-pane-of-glass management for every camera, site, alert, and investigation, available on desktop and mobile. • Enterprise-grade security and compliance, including SOC 2 Type II, NDAA, HIPAA, and GDPR, with role-based access control down to the camera level. Lumana is built on a hybrid-cloud architecture that scales from a single site to tens of thousands of cameras without replacing existing infrastructure. Because VIA-1 keeps learning from each deployment, detection accuracy improves in the customer's own environment rather than staying static over time. Organizations including Salesforce, Meta, McDonald's, and the University of Miami use Lumana to secure and gain intelligence from their physical environments. ## Lumana Pros & Cons **What users like:** - Users value Lumana's **Agentic AI approach** , enhancing physical security with intelligent alerts and real-time threat detection. (8 reviews) - Users value the **intelligent alert notifications** of Lumana for their timely and proactive security management. (8 reviews) - Users value Lumana's **Agentic AI approach** , enhancing security through intelligent alerts and real-time threat detection. (8 reviews) - Users praise Lumana for its **ease of use** , noting quick setup and intuitive features that streamline operations. (6 reviews) - Users value Lumana’s **efficiency** , which dramatically reduces investigation time and simplifies security management processes. (5 reviews) - Notifications (5 reviews) - Camera Quality (4 reviews) - Facial Recognition (4 reviews) - Search Efficiency (4 reviews) - Security (4 reviews) **What users dislike:** - Users report **inaccurate detection** with alerts and recognize the need for improvements in facial recognition features. (4 reviews) - Users experience a **noticeable learning curve** with Lumana, particularly in understanding its advanced features and setup. (3 reviews) - Users face **camera issues** such as unreliable PTZ function and problems with GPIO, impacting functionality. (2 reviews) - Users face a **difficult training** process due to the extensive AI capabilities, impacting the setup of advanced features. (2 reviews) - Users highlight the **missing PTZ presets and unreliable GPIO functions** , which detract from the overall experience with Lumana. (2 reviews) - Users mention some **access issues** , indicating room for improvement, though they do not impede overall usability. (1 reviews) - Complex Setup (1 reviews) - Difficult Setup (1 reviews) - Users are frustrated with the **expensive pricing model** of Lumana, finding it unappealing and not user-friendly. (1 reviews) - False Notifications (1 reviews) ## Lumana Reviews ### 1. Bridging Physical and Digital Security Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Randall D. | IT Security Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2026 **What do you like best about Lumana?** What really stands out is how smoothly Lumana fits into the security work we’re already doing. It doesn’t feel like another disconnected tool we have to manage. Instead, it bridges our cybersecurity and physical security efforts in a way that actually makes day-to-day operations simpler. Our teams aren’t working in silos anymore, and that kind of cohesion is hard to find. **What do you dislike about Lumana?** If I had one wish, it would be more in-depth technical documentation. When we’re designing or scaling complex security architectures, having richer implementation guides would save our team time and reduce guesswork. It’s not a dealbreaker, but it would make rollout and troubleshooting much smoother for everyone involved. **What problems is Lumana solving and how is that benefiting you?** Before Lumana, our physical security and IT operations teams often felt like they were speaking different languages. We needed a platform that could bring both sides together under one view. Lumana did exactly that. It gives us clearer visibility across systems and has genuinely improved how our teams collaborate. Now, instead of working around each other, we’re working with each other, and that’s made a real difference in how quickly and confidently we can respond to incidents. ### 2. Simplifying Facility and Asset Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Donny G. | Facilities Security Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Lumana?** Seeing everything in one place has changed how I manage our sites. Monitoring physical assets and facilities is now straightforward and reliable. Having cameras, access logs, sensors, and alerts visible in a single interface removes the need to jump between disparate systems. That unified view reduces clutter, speeds decision-making during incidents, and helps me maintain a clear, auditable picture of our environment. It feels designed around real-world workflows, not just technical checkboxes. **What do you dislike about Lumana?** On the go, the mobile experience works well, but navigation could be smoother. When I move between live incidents and historical logs on my phone, a few fewer taps and clearer pathways would save time. It doesn’t break my work, but smoothing those small friction points would make on-the-go responses feel more fluid and less interruptive. **What problems is Lumana solving and how is that benefiting you?** We used to monitor facilities by checking multiple systems and stitching information together, which cost time and sometimes delayed responses. Consolidating those data streams into a consistent, searchable place improves operational efficiency, shortens investigation time, and reduces the chance of missed events. For me as a Facilities Security Coordinator, that means quicker, more confident actions and clearer records for both operational follow-up and audits. ### 3. Lumana Brings Clarity and Control When Every Second Counts **Rating:** 5.0/5.0 stars **Reviewed by:** Davinson S. | Healthcare Facilities Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Lumana?** When every second counts, our team finally has the clarity we needed. Lumana gives our team a level of visibility and control we didn’t think possible. In environments where every moment and every hallway matters, Lumana brings clarity: it organizes alerts, surfaces risks, and makes it simple for staff to act quickly and confidently. That peace of mind, knowing we can protect patients, visitors, and colleagues without getting lost in noise, is what I value most. **What do you dislike about Lumana?** We see enormous potential, but some healthcare-specific conveniences are missing. Lumana is powerful, but I’d love to see it go further for healthcare teams. More built-in, healthcare-specific workflow templates and reporting options would speed implementation and make tailored reporting across patient areas even easier. Right now we can adapt the platform, but having those templates out of the box would reduce friction and help teams focus on care rather than configuration. **What problems is Lumana solving and how is that benefiting you?** Fragmented signals have become a source of calm instead of chaos. Keeping reliable oversight across patient, visitor, and staff areas used to be a constant struggle. Silos, inconsistent alerts, and limited context made quick, confident responses rare. Lumana changes that by centralizing monitoring and turning fragmented signals into clear, actionable information. The result is safer spaces, faster response times, and a tangible reduction in operational stress. For care teams, that means more time focused on people and less on piecing together what went wrong. ### 4. Excellent Support for Audit and Compliance Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Demetrius R. | Compliance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Lumana?** The audit trail is the real MVP for our team. Every action is logged and supporting evidence is stored right alongside it, so we no longer hunt through emails, chat threads, or shared drives. That single source of truth makes compliance reviews far less stressful and gives us clear, defensible records **What do you dislike about Lumana?** Some compliance workflows required manual configuration to match our internal policies. The setup wasn’t hard, but it took time and a bit of back-and-forth. I’d like to see more prebuilt templates that align with common frameworks to reduce that initial configuration effort. **What problems is Lumana solving and how is that benefiting you?** Before Lumana, audit prep meant pulling documentation from multiple teams and systems — a fragmented, time-consuming process. Lumana centralizes documentation and evidence, streamlines data collection, and improves accountability by showing who did what and when. As a result, our audit preparation time has dropped, internal handoffs are smoother, and audits feel much more manageable. ### 5. Modern Capabilities Without Replacing Existing Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Emerson L. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Lumana?** Lumana was a breath of fresh air for our team. It plugged into our existing camera setup without forcing us to rip and replace hardware, which saved us a ton of time and money. The rollout was smooth, and we started getting useful data almost immediately, exactly what we needed. **What do you dislike about Lumana?** Most of the equipment worked right away, but a few older cameras needed extra tinkering to unlock all of Lumana’s features. It wasn’t a deal-breaker, just some extra configuration work for our techs. **What problems is Lumana solving and how is that benefiting you?** We wanted to modernize our surveillance without tearing apart our whole system. Lumana let us keep using the cameras we already invested in while giving us modern video intelligence, better insights, faster investigations, and more value from hardware that otherwise would’ve been obsolete. ### 6. Supporting Safer and More Efficient Campuses **Rating:** 5.0/5.0 stars **Reviewed by:** Anna L. | School Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Lumana?** The ability to quickly review events across campus has been invaluable. It improves student safety and makes daily operations easier to manage, so staff can respond faster and focus on supporting students rather than chasing logs. **What do you dislike about Lumana?** More education‑specific resources and training examples would help new users ramp up faster. A few templates or scenarios tailored to school incidents would reduce the learning curve for staff with limited technical experience. **What problems is Lumana solving and how is that benefiting you?** Investigations that once took hours now take significantly less time. Lumana gives us fast access to relevant information and better situational awareness across campus, which leads to quicker, more confident responses and a safer environment for students and staff. ### 7. Accelerating Security Investigations with Better Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander J. | Director of Physical Security, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Lumana?** Lumana’s investigation tools let our team slice through noise and see the full story. We can trace an event end-to-end, pull context from all sources, and rebuild what happened in minutes. That clarity turns guesswork into confident action. **What do you dislike about Lumana?** The platform’s advanced investigation features are incredibly capable but not immediately intuitive. Analysts need scenario-based practice and ready-made playbooks to use those features at peak speed and under pressure. **What problems is Lumana solving and how is that benefiting you?** Lumana replaced a patchwork of tools and tedious manual handoffs with a single, coherent investigation workspace. That consolidation shortens time-to-answer, reduces missed signals, and gives us faster containment and clearer root-cause findings. Overall, our incident response is sharper and measurably faster. ### 8. A Flexible Platform That Integrates Well With Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle C. | IT Solutions Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Lumana?** Lumana fits into our current infrastructure from an implementation perspective. It adds more video smarts, but without adding unnecessary complexity or a big disruption. **What do you dislike about Lumana?** Some features take time to get. Detailed guides would help with making it work and using the features. We need instructions to make it easy to understand and use. The features are complex and takes time to fully grasp. **What problems is Lumana solving and how is that benefiting you?** We had a problem with getting all our monitoring tools to work together. Lumana makes it a lot easier to do that. This means we can get things up and running faster. It is less of a hassle for the team and it reduces the technical issues we have to deal with. ### 9. Smart and Practical Surveillance System **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad Hussain A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Lumana?** The AI-powered search functionality is the standout feature. In our previous system, finding a specific event (like a blue truck entering the loading dock) took hours of scrubbing through footage. With Lumana, it’s like using Google for our physical space. The interface is incredibly snappy, and the "Natural Language Search" actually understands what I’m looking for without needing complex filters. **What do you dislike about Lumana?** While the cloud-hybrid setup is great for bandwidth, the initial indexing of archived footage from our legacy cameras took a bit longer than expected. I’d also love to see more granular permission settings for temporary contractors, though the current "User Roles" cover about 90% of our needs. **What problems is Lumana solving and how is that benefiting you?** We were struggling with data silos across five different geographic locations. Lumana centralized everything into a single pane of glass. It has significantly reduced our "Mean Time to Discovery" for incidents. What used to take half a day now takes 30 seconds, which allows our IT team to focus on high-value projects instead of playing "video detective." ### 10. Built to Scale with Growing Organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Mikael P. | IT Infrastructure Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Lumana?** Scalability. As our surveillance needs grew, Lumana expanded with us without forcing major infrastructure changes or constant firefighting. That stability let our team focus on real security work instead of emergency migrations. **What do you dislike about Lumana?** Large deployments need careful planning. The implementation phase requires time to map workflows and integrations, and skipping that upfront work can slow rollout. **What problems is Lumana solving and how is that benefiting you?** Lumana removes the chaos of predictable growth. It supports adding capacity, centralizing investigations, and tuning alerts while keeping operational costs and disruption low. The result: smoother expansion, fewer interruptions, and more time for meaningful security improvements. ### 11. Proactive Security Monitoring That Improves Response **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer R. | Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Lumana?** Lumana’s real-time alerting has changed how our team works. Instead of finding problems after they happen, we get notified as situations begin to develop, which lets us act immediately and often prevent incidents from escalating. **What do you dislike about Lumana?** Alert tuning can take some time during deployment. You need to fine-tune thresholds and filters to avoid noise and make alerts relevant to each site’s unique behaviour. **What problems is Lumana solving and how is that benefiting you?** We used to struggle with slow incident awareness. Lumana gives us earlier visibility into potential issues, improving our response times and reducing the likelihood of outages or security incidents. ### 12. Automation That Improves Operational Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Mikaela S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Lumana?** I love the automation. It stopped us from babysitting routine alerts so the team can focus on real operational priorities. We’re noticeably more productive now, and we didn’t have to hire anyone new. **What do you dislike about Lumana?** The notification settings are flexible, but creating very specific workflows can take some tinkering. It’s manageable, just a bit fiddly at first. **What problems is Lumana solving and how is that benefiting you?** We were spending too much time on repetitive monitoring. Lumana automates most of that work, so we get the visibility we need without constant busywork. That means faster responses and more time for higher‑value projects. ### 13. High-performance, efficient monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya B. | Information Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Lumana?** The thing I appreciate most is how fast it pulls up footage. Even with huge amounts of video, it returns results quickly and reliably, which saves a ton of time. **What do you dislike about Lumana?** Getting everything set up took some coordination across different teams, which made the initial rollout slower than I hoped. That said, once it was configured, it’s been very stable and easy to use. **What problems is Lumana solving and how is that benefiting you?** Lumana lets us investigate incidents without interrupting day-to-day work. We can grab footage fast without pulling people off other tasks, so investigations are quicker and less disruptive. ### 14. Better Facility Visibility and Space Management **Rating:** 5.0/5.0 stars **Reviewed by:** angela emma s. | Facilities Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Lumana?** I really like Lumana because it shows how our spaces are used throughout the day. Seeing activity patterns makes it a lot easier to plan facilities and allocate resources smartly. **What do you dislike about Lumana?** One thing I’d change is the reporting. I’d love more facility-focused reports, especially around occupancy and longer-term usage trends. **What problems is Lumana solving and how is that benefiting you?** Before Lumana, managing several buildings meant a lot of manual checks and piecing together information from different places. Now we get a clear view of what’s actually happening in our facilities, which makes day-to-day operations and planning much more efficient. ### 15. Valuable Visibility Into Unusual Activity for Proactive Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** April M. | Risk & Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Lumana?** The added visibility into unusual activity has been really valuable. It helps me stay ahead of potential risks and support compliance efforts early, before small issues turn into bigger problems. **What do you dislike about Lumana?** There’s definitely a learning curve when it comes to setting up compliance-related configurations. It can take a while to fully understand all the available controls and how to use them effectively. **What problems is Lumana solving and how is that benefiting you?** Tracking risks and documenting compliance activities used to feel more reactive for me. With Lumana, I have clearer visibility into potential issues, which helps me address and reduce risks before they escalate. ### 16. Fast and Intuitive Search That Saves Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan T. | Service Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Lumana?** The smart search feature is a real game changer. Instead of manually reviewing hours of footage, I can simply type what I’m looking for and get results almost instantly. It feels intuitive and responds quickly even with large data sets. **What do you dislike about Lumana?** The onboarding process could be smoother, especially when integrating older camera systems. It took some time to fully sync feeds and ensure everything was properly indexed. **What problems is Lumana solving and how is that benefiting you?** We used to spend a lot of time reviewing footage for incident reports. Lumana made searches fast and centralized, saving us hours every week and significantly improving response time. ### 17. Centralized Security Oversight Across Multiple Sites **Rating:** 5.0/5.0 stars **Reviewed by:** Claire J. | Security Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Lumana?** Having a single place to oversee security across all our locations has been a game-changer. It saves time and makes it much easier to spot issues, follow up on incidents, and get the right people involved fast. **What do you dislike about Lumana?** Managing permissions for large, multi-site teams requires initial setup; adding more role-based templates would make administration easier. **What problems is Lumana solving and how is that benefiting you?** The biggest benefit for me is a unified view of security across locations. Rather than switching between systems, I can monitor activity, investigate incidents, and coordinate responses from one dashboard. ### 18. User friendly and packed with features **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa H. | Digital Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Lumana?** It is a highly user friendly platform, despite the fact that it is so complex. The dashboard is sleek, organized and easy to manage even without much training. **What do you dislike about Lumana?** Some of the sophisticated features will need trial and error to really learn. New users would find more in-depth lessons or guided documentation useful. **What problems is Lumana solving and how is that benefiting you?** Managing several locations used to be complicated. With Lumana, you have it all on one platform, making operations more efficient and less demand on regular on-site supervision. ### 19. Data Center Operations with Robust Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia T. | Data Center Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Lumana?** In a data center environment, early visibility is critical but Lumana’s intelligent alerts allow me to identify anomalies more quickly and enhance our overall facility monitoring process. **What do you dislike about Lumana?** I would like to see better predictive analytics. Early warnings are good, but much better would be more forecasting features. **What problems is Lumana solving and how is that benefiting you?** Maintaining infrastructure visibility across systems can be tough. Lumana enables earlier detection of issues, increases uptime and makes it easier to proactively manage day-to-day operations. ### 20. Revolutionary Instant Search and Proactive Alerts Make Monitoring Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Tal G. | Executive VP, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Lumana?** Instant Search has completely changed how I review footage. Previously, I would spend hours going through old videos, but now I can simply type something like "person in red shirt" or "blue car," and the AI locates it within seconds. The Proactive Alerts feature is also incredibly helpful. It notifies us right away if someone is loitering near the ATM after hours or entering a restricted area, allowing us to address potential issues before they escalate. **What do you dislike about Lumana?** Nothing really, the motion sensitivity could improve but it's not significant. **What problems is Lumana solving and how is that benefiting you?** We were able to save money because we didn't need to purchase new cameras—Lumana was compatible with the equipment we already owned. In terms of safety, we're no longer simply recording incidents after they happen; now, the system alerts us immediately when something appears suspicious, which helps us prevent crime. The efficiency of my security team has also improved, as the AI now takes care of monitoring, allowing them to respond more quickly and focus on other important tasks. ### 21. Helpful Person and Vehicle Identification **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan B. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Lumana?** Being able to identify specific people and vehicles is very helpful. **What do you dislike about Lumana?** It would be much more helpful to play back video recording at much faster speeds. The fastest playback speed right now is 10x. I would prefer faster options like 20x even though that sounds too fast. Sometimes I need to review how my workers performed over the course of a work day and I need to review hours in just a few minutes **What problems is Lumana solving and how is that benefiting you?** It helps us track outbound shipments and if we shipped the right thing because sometimes our freight services lose things but sometimes we don't ship a product we invoiced. It also helps us see how much work our manufacturing line employees actually do every day and how much idle time they have. ### 22. Reliable and Practical Tool That Actually Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Lovely K. | IT Systems Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Lumana?** What I like best about Lumana is how straightforward and efficient it is. The interface is clean, and I didn’t feel overwhelmed trying to figure things out. Once everything was set up, it ran smoothly without constant troubleshooting. **What do you dislike about Lumana?** One thing I think could be improved is the learning curve at the beginning. While it’s not overly complicated, it does take a bit of time to fully understand all the features and settings. I also think more in-depth tutorials or walkthrough examples would help new users get comfortable faster. **What problems is Lumana solving and how is that benefiting you?** I can focus more on strategy and decision-making instead of spending time on routine work. It’s improved my workflow, reduced errors, and saved me a significant amount of time. ### 23. Reliable Performance Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Holly D. | Systems Performance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Lumana?** What impressed me most is how efficiently the platform handles video processing. We’ve been able to reduce system strain while still maintaining reliable analytics performance. **What do you dislike about Lumana?** The dashboards are useful, but I would appreciate more customization options to better match the specific metrics my team monitors. **What problems is Lumana solving and how is that benefiting you?** It helps us identify system performance issues much earlier. That visibility allows my team to address bottlenecks before they impact uptime or operational efficiency. ### 24. Strong Centralized Platform for Compliance Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Sierra C. | IT Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Lumana?** Lumana centralizes video data and audit trails. It makes compliance reporting more efficient and gives me confidence during security or regulatory reviews. **What do you dislike about Lumana?** The initial setup can feel a bit technical, especially when configuring compliance-related settings. A more guided onboarding experience would make adoption smoother. **What problems is Lumana solving and how is that benefiting you?** Before using Lumana, gathering audit-related footage and documentation was time-consuming. Having centralized visibility now helps me track compliance faster and spend less time on manual verification. ### 25. Efficient Video Monitoring Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Alison Foster S. | Security Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Lumana?** I really like how smooth the live monitoring experience is. The dashboard makes it easy to check multiple cameras, and playback is fast when reviewing past footage. **What do you dislike about Lumana?** Some of the advanced features aren’t immediately obvious, so it takes time to fully understand all the capabilities. **What problems is Lumana solving and how is that benefiting you?** It reduces the need for constant manual supervision. With alerts and organized storage, I can quickly review specific events instead of scanning hours of recordings. That has saved me a significant amount of time. ### 26. Focused AI video analytics for building security teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon T. | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Lumana?** Lumana allows us to gain real-time insight into what is actually happening in our building by utilizing the cameras we already have in place. It offers more than just basic motion alerts, enabling us to make faster decisions about whether a situation requires attention. As a result, our daily security monitoring has become more manageable and less reactive. **What do you dislike about Lumana?** The initial setup required some time to get the systems aligned, but I am aware that improvements are being made. Additionally, the results become better as the system is further tuned to fit the environment. **What problems is Lumana solving and how is that benefiting you?** The platform minimizes the need for continuous manual monitoring of camera feeds. By highlighting relevant events, it allows the security team to concentrate on responding to situations instead of spending time scanning through footage. This leads to better situational awareness and enhances decision-making during incidents. ### 27. Autonomous, Agentic AI Premises Protection with Real-Time Response and Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Lumana?** What truly distinguishes Lumana is its Agentic AI approach to physical security. Rather than simply detecting events, the system actively evaluates situations and promptly issues intelligent alerts, escalating to law enforcement when necessary. This high degree of automation is essential for office settings that are unoccupied after hours or have minimal on-site staff. When considering what is most helpful about Lumana, its AI-driven VMS stands out as both powerful and practical. The platform provides real-time threat detection, contextual awareness, and swift decision-making, all without the need for continuous human oversight. This is particularly beneficial in offices where staff presence is inconsistent. Additionally, the mobile experience is a significant strength, enabling security and operations teams to receive notifications, review incidents, and respond from any location. In summary, Lumana shortens response times, enhances coordination with law enforcement, and greatly improves security outcomes through its intelligent automation. **What do you dislike about Lumana?** The extensive AI capabilities result in a noticeable learning curve, especially when setting up advanced workflows and automation rules. Although the features are robust, providing more guided setup options for the Agentic AI scenarios would enable teams to realize the full value of the platform more efficiently. **What problems is Lumana solving and how is that benefiting you?** Lumana addresses the challenge of securing office environments without the need for constant on-site staff or manual video monitoring. While traditional VMS platforms generate alerts, they still depend on human intervention to interpret events and coordinate responses. Lumana’s Agentic AI bridges this gap by autonomously analyzing situations, prioritizing genuine threats, and issuing rapid alerts—including escalation to law enforcement when required. As a result, we have seen a notable reduction in response times, enhanced after-hours protection, and fewer false alarms. The AI-driven VMS and mobile interface provide our team with real-time visibility and control from any location, enabling us to manage security proactively instead of reactively. In summary, Lumana boosts operational efficiency, enhances safety outcomes, and gives us peace of mind that our offices remain secure even when employees are not on site. ### 28. Reliable Surveillance with Smart Features **Rating:** 5.0/5.0 stars **Reviewed by:** Reuven T. | Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Lumana?** What stood out to me is how clear the live feeds are and how easy it is to switch between cameras. I also like the smart alert feature that notifies me of unusual activity. **What do you dislike about Lumana?** Fine-tuning the alert sensitivity took some adjustment at first. **What problems is Lumana solving and how is that benefiting you?** It helps me monitor multiple areas without being physically present. That alone has improved how quickly I can respond to situations. ### 29. Made Security Monitoring More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Hadassah Anderson L. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Lumana?** I like how everything is centralized — live view, recordings, and alerts are all in one place. The playback feature is smooth and easy to use. **What do you dislike about Lumana?** The system has many features, so it took time to explore them fully. **What problems is Lumana solving and how is that benefiting you?** Before using Lumana, reviewing footage was slow and manual. Now I can search recordings faster and manage security more efficiently. ### 30. Smart and Practical Surveillance System **Rating:** 5.0/5.0 stars **Reviewed by:** Roni Shani S. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Lumana?** The motion detection and alert system are very useful. I don’t have to constantly watch the screen because I get notified when something needs attention. **What do you dislike about Lumana?** There was a learning curve in understanding how to optimize detection settings. **What problems is Lumana solving and how is that benefiting you?** It improves awareness without requiring full-time monitoring. That makes security management much more practical. ### 31. Highly Customizable and Reliable VMS Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Alain T. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Lumana?** I appreciate Lumana's ability to customize alerts and notices with hardly any limitations, whether it's for people, animals, colors, clothes, etc. It's very intelligent. I love its capability to do whatever I ask it to, even stitching together views of individuals as they pass by various cameras, which lets me track everything and everyone. Additionally, after trialing different software, I found Lumana to be the most robust option with the best price point. I started with them when they were fairly new, and they've grown significantly, but I still love their software. **What do you dislike about Lumana?** The only challenge we had was figuring out Onvif controls so I could move my PTZ cameras through their app. **What problems is Lumana solving and how is that benefiting you?** I use Lumana as a VMS for mobile security trailers. It solves customization limitations by allowing me to create alerts based on various criteria like people, animals, and colors. It can track individuals across cameras, giving me comprehensive monitoring capabilities. ### 32. From Reactive Video to Real Time Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle Y. | Junior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Lumana?** I like how Lumana turns the cameras we already have into real time intelligence, delivering fast alerts, edge based AI, and investigations that take minutes instead of hours. **What do you dislike about Lumana?** We had a learning curve a bit longer than anticipated but the Lumana team stepped in to solve that **What problems is Lumana solving and how is that benefiting you?** I see Lumana helping me replace manual video review with real time intelligence, allowing me to respond faster, investigate incidents more efficiently, and get more value from the cameras already in place. ### 33. Enhances Security Management with Intuitive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Adam T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Lumana?** I like that I'm able to tag people in the Lumana software so that we can follow them from camera to camera. It's quite helpful because we can view specific cameras to see what's going on in different areas of our campus. I also find Lumana's filters very useful for making it easier to detect things. **What do you dislike about Lumana?** When we first installed Lumana, we were having trouble with a little bit of lag. But once we reconfigured our network, the lag seemed to dissipate. **What problems is Lumana solving and how is that benefiting you?** Lumana helps us detect things easier through its filters and allows us to track people from camera to camera with tagging, improving our security monitoring. ### 34. Made Remote Monitoring Much Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Joan N. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Lumana?** I appreciate that I can monitor cameras remotely without lag. The system feels secure and reliable. **What do you dislike about Lumana?** It took a bit of time to understand all the alert settings. **What problems is Lumana solving and how is that benefiting you?** Before Lumana, checking footage was time-consuming. Now I can access everything instantly and monitor locations more efficiently. ### 35. From Live Agents to Efficient AI Monitoring with Lumana **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan U. **Reviewed Date:** December 17, 2025 **What do you like best about Lumana?** I have used Lumana for almost a year, and it's been much better than the previous live agent monitoring. I love the faster and more accurate alerts. The ability to create alerts and make changes as needed is fantastic because as situations change, we can quickly adapt without different information or actions by different agents. Even though there's a slight learning curve, it's very easy to learn. **What do you dislike about Lumana?** LPR lists and access control could be improved but are not a hindrance at this point. There was a slight learning curve, but it was very easy to learn. **What problems is Lumana solving and how is that benefiting you?** I use Lumana for faster and more accurate alerts, and I appreciate the ability to create alerts and make changes as needed, which helps us quickly adapt to changing situations and ensure consistent actions by different agents. ### 36. Great Hardware-Software Combo for a Premium Price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Lumana?** Lumana offers a great combination of hardware and software capabilities. Its AI recognition is relatively well trained, and the hardware setup process is straightforward and easy to follow. **What do you dislike about Lumana?** Lumana charges a pretty steep premium for its ecosystem. On top of that, the subscription-based model can leave you with a big bill every month. **What problems is Lumana solving and how is that benefiting you?** Lumana is solving our security needs. We have Lumana cameras, and it’s an easy way to access them at any time. ### 37. Clear Footage and Smooth Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Emma M. | IT Support Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Lumana?** The video quality and playback features work very well. Reviewing past recordings is straightforward. **What do you dislike about Lumana?** The interface can feel slightly technical for first-time users. **What problems is Lumana solving and how is that benefiting you?** It centralizes all camera feeds and recordings. That has improved how quickly I can review incidents and ensure safety. ### 38. Flexible and Easy to Access **Rating:** 5.0/5.0 stars **Reviewed by:** Moni R. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Lumana?** Remote access works smoothly, even when I’m off-site. I can check live feeds anytime without delays. **What do you dislike about Lumana?** The initial user interface felt slightly technical at first. **What problems is Lumana solving and how is that benefiting you?** It gives me flexibility and peace of mind knowing I can monitor locations from anywhere. ### 39. Practical and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen H. | Case Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Lumana?** I appreciate how organized the system feels. It makes daily operations less stressful. **What do you dislike about Lumana?** The setup instructions could be clearer for beginners. **What problems is Lumana solving and how is that benefiting you?** It streamlined my routine work and reduced small errors caused by manual handling. ### 40. Game-Changer with Intuitive Integration and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Aviv R. **Reviewed Date:** October 29, 2025 **What do you like best about Lumana?** I love that Lumana has become an essential part of our projects and capabilities after using it for six months. Discovering Lumana through a professional friend, I quickly realized its potential, and it was far more impressive than initially anticipated. We transitioned from a similar system used for six years, choosing Lumana as our primary system due to its ease of use, simplicity of implementation, and remarkable capabilities that I hadn't seen before. Setting it up was incredibly quick and hassle-free, completed in just a few minutes. I appreciate its simple interface and logical processes that make the initial setup and ongoing use intuitive. Lumana makes tasks easier and more proactive, seemingly tailored to every procedure and capability an integrated system needs. The analytics and search features are particularly beneficial; they are efficient, allowing us to retrieve recorded data in seconds. Integration with our command control system was smooth, intuitive, and even enhanced our existing system's performance. Overall, it's the comprehensive concept and capabilities of Lumana that make it invaluable, rather than any single feature. **What do you dislike about Lumana?** I like everything in this system **What problems is Lumana solving and how is that benefiting you?** I find Lumana makes processes easier and more proactive, with exceptional analytics and search capabilities, and seamless integration with command systems, enhancing overall functionality. ### 41. Helped Me Stay Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Haram M. | Technolgy Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Lumana?** The dashboard makes it easy for me to see everything in one place. I don’t feel scattered anymore managing multiple tools. **What do you dislike about Lumana?** It takes patience during the initial setup to get the best results. **What problems is Lumana solving and how is that benefiting you?** Before Lumana, I was manually tracking tasks. Now everything is centralized and much more manageable. ### 42. Seamless Integration with Our Access Control System **Rating:** 4.5/5.0 stars **Reviewed by:** Jess G. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Lumana?** how it incorporates with our access control system **What do you dislike about Lumana?** no complaints as of now, fairly new user with the system **What problems is Lumana solving and how is that benefiting you?** ensuring a safe experience for our employees at our office. it's beneficial to me as I don't have to rely on being there all the time to be informed of who is entering the office space. ### 43. Dependable Security Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lucilene S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Lumana?** It runs consistently without frequent downtime. I can rely on it for continuous monitoring. **What do you dislike about Lumana?** Some advanced configuration options require patience to learn. **What problems is Lumana solving and how is that benefiting you?** It provides real-time visibility across different areas. That gives me better control and peace of mind. ### 44. Saved Me Hours Each Week **Rating:** 4.5/5.0 stars **Reviewed by:** Michael R. | District Safety Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Lumana?** It runs quietly in the background once configured. I don’t have to constantly check if things are working. **What do you dislike about Lumana?** Some advanced features weren’t immediately clear to me. **What problems is Lumana solving and how is that benefiting you?** It automates repetitive actions that used to take hours. That alone made a big difference in my workflow. ### 45. Smooth After Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha N. | Applications Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Lumana?** After I got past the learning curve, everything felt very smooth and structured. **What do you dislike about Lumana?** The first few days required trial and error to understand the best settings. **What problems is Lumana solving and how is that benefiting you?** It eliminated a lot of manual follow-ups and helped me stay consistent with my tasks. ### 46. Effective security solution with quick setup **Rating:** 3.5/5.0 stars **Reviewed by:** Niklas P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Lumana?** I find the quick customer support at Lumana really good. If there are problems, help is provided immediately to solve them. The accuracy of the software also convinces me. Additionally, the initial setup was completed very quickly. **What do you dislike about Lumana?** the communication. Pricing. The initial costs are very high. And the costs to use Lumana perfectly are very high. **What problems is Lumana solving and how is that benefiting you?** Lumana provides comprehensive security in the QSR stores. The alerts work well to quickly uncover issues, and the fast customer support is helpful. Additionally, Lumana can be combined with other VMS software. ### 47. Game-Changer for Security and Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Safety & Security Specialist, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Lumana?** From the moment it was set up, the system impressed us with capabilities —it identifies potential issues and actively learns so that false alerts decrease to almost non-existent. The occupancy alerts are another standout feature. Whether it's monitoring foot traffic during business hours or ensuring no one is in restricted areas after hours, the system provides real-time updates that help us stay informed and proactive. What truly sets this product apart, though, is the customer service. Every interaction we've had with their support team has been prompt, professional, and genuinely helpful. They walked us through the installation, answered all our questions with patience, and even followed up to ensure everything was running smoothly. **What do you dislike about Lumana?** Our system has been operational for over a year, and I do not dislike anything about this company. **What problems is Lumana solving and how is that benefiting you?** Lumana replaced legacy DVR camera system that took hours to review needed footage post incident, now it takes minutes. Lumana's "alert" capability has been a force multiplier for a small security department tasked with guarding multiple buildings at multiple locations. ### 48. Lumana is a super flexible robust Physical AI platform **Rating:** 5.0/5.0 stars **Reviewed by:** nadav b. | VP, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Lumana?** By leveraging Lumana AI we maximize situational awareness and response speed with minimal staffing requirements. The system is heavily utilized, and keeps with the pressure. **What do you dislike about Lumana?** Nothing really at this point, we keep getting things fixed per request and the flexibility of the system is unique - so we are keep enabling what we need. **What problems is Lumana solving and how is that benefiting you?** Physical security, premises security, workplace compliance efforts and more. ### 49. Effortless Experience with Outstanding AI Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Lumana?** This is a great VMS that is straightforward to use and makes searching simple. It functions exactly as expected. **What do you dislike about Lumana?** The PTZ function is unreliable and does not perform as well as it does when you are directly connected to the cameras. Additionally, we need PTZ presets to be included. The GPIO also does not function properly on the core. **What problems is Lumana solving and how is that benefiting you?** Mobile surveillance that operates with 24-volt systems. ### 50. Tech that works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment **Reviewed Date:** February 03, 2026 **What do you like best about Lumana?** The ease of use and the quick alerts. It was also extremely easy to setup. **What do you dislike about Lumana?** It can be buggy with some of the alerts. Such as I highlighted a product case and said notify me if something moves in this and it doesnt. **What problems is Lumana solving and how is that benefiting you?** My business is a 24/7 golf simulator facility with no staff. It acts as my eyes on the facility. - [View Lumana pricing details and edition comparison](https://www.g2.com/products/lumana/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-01+12%3A30%3A08+-0500&secure%5Bsession_id%5D=a1187382-c904-4283-8116-39211bbbd98a&secure%5Btoken%5D=863d1cd551ed8bdd5790b453791c655ee2ccf28a5c8a3679794907902bf245a6&format=llm_user) ## Lumana Integrations - [Brivo](https://www.g2.com/products/brivo/reviews) - [Genea Security](https://www.g2.com/products/genea-security/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Kisi](https://www.g2.com/products/kisi/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Milestone Inc](https://www.g2.com/products/milestone-inc/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Wsper](https://www.g2.com/products/wsper/reviews) ## Lumana Features **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top Lumana Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (261 reviews) - [Coram AI](https://www.g2.com/products/coram-ai/reviews) - 4.9/5.0 (201 reviews)