--- title: Lumana Reviews meta_title: 'Lumana Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 58 reviews by the users' company size, role or industry to find out how Lumana works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 58 scale: '5' date_modified: '2026-07-29' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # Lumana Reviews **Vendor:** Lumana **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.9/5.0 **Total Reviews:** 58 ## About Lumana Lumana is an AI video security platform that helps security, IT, safety, and operations teams monitor, investigate, and respond to activity across their physical sites automatically. Founded to close the gap between the cameras organizations already run and the intelligence those cameras could provide, Lumana serves enterprise, mid-market, and SLED (state, local, and education) customers across retail, education, healthcare, government, hospitality, manufacturing, and logistics. Legacy video systems rely on manual monitoring, slow investigations, and fixed, rule-based analytics; Lumana applies adaptive, agentic AI to live and recorded camera feeds so video becomes searchable, real-time intelligence instead of footage that goes unwatched. The platform is camera-agnostic: it works with any IP camera and also offers a line of NDAA-compliant Lumana cameras. AI runs on-site on Lumana Core, which processes video locally, while a hybrid-cloud architecture unifies management across every location in a single interface, VMS+. Common use cases include real-time threat and safety monitoring, faster incident investigation, loss prevention, occupancy and operational analytics, and centralized multi-site security management. Main features and benefits: • VIA-1, a continuous-learning video intelligence model that adapts to each camera's environment over time and reduces false alerts by up to 90%, so teams spend less time clearing noise and more time on real events. • AI agents that automate the video security workflow across monitoring, investigation, insights, and response, including real-time alerts and automated actions such as notifications, audio messages, and webhook or GPIO triggers. • Natural language search that finds events across thousands of hours of footage in seconds by describing them in plain language, with no query syntax to learn. • Single-pane-of-glass management for every camera, site, alert, and investigation, available on desktop and mobile. • Enterprise-grade security and compliance, including SOC 2 Type II, NDAA, HIPAA, and GDPR, with role-based access control down to the camera level. Lumana is built on a hybrid-cloud architecture that scales from a single site to tens of thousands of cameras without replacing existing infrastructure. Because VIA-1 keeps learning from each deployment, detection accuracy improves in the customer's own environment rather than staying static over time. Organizations including Salesforce, Meta, McDonald's, and the University of Miami use Lumana to secure and gain intelligence from their physical environments. ## Lumana Pros & Cons **What users like:** - Users value Lumana's **Agentic AI approach** , enhancing physical security with intelligent alerts and real-time threat detection. (8 reviews) - Users value the **intelligent alert notifications** of Lumana for their timely and proactive security management. (8 reviews) - Users value Lumana's **Agentic AI approach** , enhancing security through intelligent alerts and real-time threat detection. (8 reviews) - Users praise Lumana for its **ease of use** , noting quick setup and intuitive features that streamline operations. (6 reviews) - Users value Lumana’s **efficiency** , which dramatically reduces investigation time and simplifies security management processes. (5 reviews) - Notifications (5 reviews) - Camera Quality (4 reviews) - Facial Recognition (4 reviews) - Search Efficiency (4 reviews) - Security (4 reviews) **What users dislike:** - Users report **inaccurate detection** with alerts and recognize the need for improvements in facial recognition features. (4 reviews) - Users experience a **noticeable learning curve** with Lumana, particularly in understanding its advanced features and setup. (3 reviews) - Users face **camera issues** such as unreliable PTZ function and problems with GPIO, impacting functionality. (2 reviews) - Users face a **difficult training** process due to the extensive AI capabilities, impacting the setup of advanced features. (2 reviews) - Users highlight the **missing PTZ presets and unreliable GPIO functions** , which detract from the overall experience with Lumana. (2 reviews) - Users mention some **access issues** , indicating room for improvement, though they do not impede overall usability. (1 reviews) - Complex Setup (1 reviews) - Difficult Setup (1 reviews) - Users are frustrated with the **expensive pricing model** of Lumana, finding it unappealing and not user-friendly. (1 reviews) - False Notifications (1 reviews) ## Lumana Reviews ### 1. Lumana allows very fast investigation following active monitoring in security envoierments **Rating:** 5.0/5.0 stars **Reviewed by:** Imri W. | Regional Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Lumana?** The AI and VMS combination is unique and drives investigation time to seconds **What do you dislike about Lumana?** Not sure there is one, we focused on getting the cores on our system and that worked great **What problems is Lumana solving and how is that benefiting you?** Active monitoring and investigating security environment ### 2. Excellent feautres **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations **Reviewed Date:** April 08, 2026 **What do you like best about Lumana?** speed of detection, Graphical user interface etc **What do you dislike about Lumana?** needs some features to speed even more up the investigations parts. **What problems is Lumana solving and how is that benefiting you?** Lack of focus from physical guards in the field ### 3. Smart, Fast, and Flexible with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad K. | Solution Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Lumana?** It is very smart, fast, flexible, and you can do a lot in it. Support is amazing well **What do you dislike about Lumana?** Pricing model is not liked by end customers **What problems is Lumana solving and how is that benefiting you?** We are using for customers with security companies and flows. It makes workers life easy ### 4. Review for Lumana AI Camera System **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | Director of Safety and Security, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Lumana?** We’ve been using the Lumana AI Camera System at Give Kids The World Village, and it has far exceeded our expectations in both performance and reliability. As a nonprofit resort serving critically ill children and their families, safety and situational awareness are top priorities — and Lumana has proven to be a true game-changer for our operations. From day one, the system impressed us with its crystal-clear image quality — even in low-light conditions — and its real-time alerts powered by advanced AI analytics. The facial recognition, object detection, and motion tracking capabilities are incredibly accurate, allowing our team to respond quickly and efficiently to any potential concerns on property. One of our favorite features is the smart zone customization, which allows us to designate specific areas for focused monitoring. This has helped us better protect high-traffic and high-priority zones without being overwhelmed by irrelevant alerts. The cloud-based storage and intuitive user-friendly dashboard make it easy for our team to access and review footage from any device, at any time. We also appreciate the automated reporting tools, which have helped streamline our security documentation and improve internal response protocols. Perhaps most importantly, the support from the Lumana team has been outstanding. They’ve been responsive, proactive, and truly invested in our mission to keep our families, staff, and volunteers safe. We highly recommend Lumana to any organization seeking a smart, reliable, and cutting-edge security solution. It’s not just a camera system — it’s peace of mind. **What do you dislike about Lumana?** If we had to mention one small area for improvement, it would be the initial setup and configuration, which required a bit of a learning curve — especially when customizing alert zones and adjusting sensitivity settings. That said, once configured, the system has been incredibly reliable and easy to use. Plus, Lumana’s support team was quick to assist and made the process much smoother. **What problems is Lumana solving and how is that benefiting you?** At Give Kids The World Village, ensuring the safety and security of our guests, volunteers, and staff is a top priority — but doing so across a large, dynamic campus presents unique challenges. Traditional camera systems often fell short, requiring constant manual monitoring, generating frequent false alarms, and offering limited real-time insights. We needed a smarter, more efficient solution to help us stay proactive in our safety efforts without overwhelming our team. Lumana has helped solve this by providing intelligent, AI-powered surveillance that delivers real-time awareness, precise motion detection, and clear, actionable alerts. It drastically reduces false positives by distinguishing between people, objects, and background movement, which means our staff can focus on true safety concerns rather than reacting to every motion trigger. With Lumana, we now have better visibility across the property — even during overnight hours — and the ability to quickly review and share footage when needed. It’s not just a surveillance system; it’s an operational tool that enhances our safety culture while supporting the joyful, welcoming environment we work so hard to maintain. ### 5. Excellent product, highly advanced technology **Rating:** 5.0/5.0 stars **Reviewed by:** Telesphere S. **Reviewed Date:** January 26, 2026 **What do you like best about Lumana?** Easy of use, setup, and smooth AI capabilities **What do you dislike about Lumana?** No automatic IP change when the IPs of the cameras change **What problems is Lumana solving and how is that benefiting you?** Too many cameras in a site, but they were hard to monitor, with lumana is way easier because the system do the monitoring for you ### 6. Strong Analytics and AI Detection That Truly Make a Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Lumana?** After an amazing trial, we decided to connect to the Lumana system. It has been supporting us in a major projects and has helped us tremendously in reducing costs, mainly in manpower, thanks to its strong analytics capabilities and real-time AI detection. **What do you dislike about Lumana?** The app should have more capabilities to allow monitoring and responding directly from the mobile app. **What problems is Lumana solving and how is that benefiting you?** We faced a lack of manpower and essential on-site presence across a large territory. ### 7. Great video analytics platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** April 29, 2026 **What do you like best about Lumana?** Real time video analisis, great forenscis search **What do you dislike about Lumana?** nothing...................................... **What problems is Lumana solving and how is that benefiting you?** Statistics for end user................. ### 8. Excellent service. Constant Improvement updates! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Lumana?** The service team handling our account at lumana has helped us with constant improvement on how we secure our locations. Lumana has also significantly reduced the time it takes to research and pull together information on and incidents that may occur. Their forward thinking and willingness to take real life problems from their customers and implement it into their solution. Its simple enough to use that anyone can set up an alert or research an incident. We use it daily to track movement in our locations. Integration and implementation were simple since it worked with all our current cameras. **What do you dislike about Lumana?** Facial Recognition and Line crossing need to be improved a bit but with constant updates its improving regularly. **What problems is Lumana solving and how is that benefiting you?** Incident investigation and prevention. As well as traffic volume monitoring. - [View Lumana pricing details and edition comparison](https://www.g2.com/products/lumana/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+13%3A47%3A51+-0500&secure%5Bsession_id%5D=666a53f6-1d0e-40da-9a29-70547944fcba&secure%5Btoken%5D=ecd6025b6340f1afa26e9d00a4f725af59403658462a1e7054e44e37a5b79ae5&format=llm_user) ## Lumana Integrations - [Brivo](https://www.g2.com/products/brivo/reviews) - [Genea Security](https://www.g2.com/products/genea-security/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Kisi](https://www.g2.com/products/kisi/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Milestone Inc](https://www.g2.com/products/milestone-inc/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Wsper](https://www.g2.com/products/wsper/reviews) ## Lumana Features **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top Lumana Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (261 reviews) - [Coram AI](https://www.g2.com/products/coram-ai/reviews) - 4.9/5.0 (201 reviews)