# Lumana Reviews **Vendor:** Lumana **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.8/5.0 **Total Reviews:** 39 ## About Lumana Lumana is the leader in AI video security, offering a comprehensive platform that transforms your existing security camera infrastructure into an AI-powered solution. The solution is designed to enhance security, safety, and operational efficiency across a wide range of industries, including education, government, manufacturing, retail, healthcare, and hospitality. By leveraging proprietary video AI models, Lumana provides automated monitoring, real-time activity and behavior detection, and accelerated incident response features. At the heart of Lumana's platform is the Lumana Core. A camera-agnostic AI engine and video processor that transforms any IP camera into an intelligent monitoring agent. This flexibility ensures that organizations can upgrade their security capabilities without the need for expensive hardware replacements. Lumana's self-learning AI engine continuously adapts to the environment, optimizing its performance and providing increasingly accurate event detection over time. Lumana's distributed hybrid-cloud architecture combines the best of cloud and on-premise resources, delivering enterprise-grade AI capabilities without the complexity or high costs typically associated with such systems. Users can manage the system remotely through Lumana VMS+, an intuitive video management software that simplifies security operations, enables fast investigations, and provides real-time visibility from any web browser or mobile device. In addition to enhancing security and safety, Lumana offers valuable operational insights through its custom AI dashboards. These dashboards transform video footage into actionable data, enabling organizations to visualize trends and make smarter, more informed decisions. Whether it's improving employee safety, optimizing manufacturing processes, or enhancing customer experiences, Lumana provides the tools needed to achieve security, safety, and operational excellence. ## Lumana Pros & Cons **What users like:** - Users value Lumana's **real-time intelligence** features, significantly improving security response times and operational efficiency. (8 reviews) - Users value the **fast and accurate alert notifications** from Lumana, enhancing real-time decision-making for security management. (8 reviews) - Users value Lumana's **real-time intelligence** and swift automation, enhancing security and decision-making efficiency significantly. (8 reviews) - Users appreciate the **ease of use** of Lumana, finding setup intuitive and search functionality straightforward. (6 reviews) - Users value Lumana's **efficiency** , enhancing situational awareness and speeding up responses with minimal staffing needs. (5 reviews) - Notifications (5 reviews) - Camera Quality (4 reviews) - Facial Recognition (4 reviews) - Search Efficiency (4 reviews) - Security (4 reviews) **What users dislike:** - Users note the **inaccurate detection** of Lumana, particularly in facial recognition and motion sensitivity improvements needed. (4 reviews) - Users experience a **long learning curve** with Lumana, especially when configuring advanced workflows and automation rules. (3 reviews) - Users report **camera issues** , including unreliable PTZ function and lack of automatic IP updates, affecting performance. (2 reviews) - Users face a **difficult training** process due to the extensive AI capabilities and complex setup of advanced features. (2 reviews) - Users find the **missing features** of Lumana frustrating, particularly with unreliable PTZ functionality and lack of presets. (2 reviews) - Users mention some **access issues** , indicating room for improvement, though they do not impede overall usability. (1 reviews) - Complex Setup (1 reviews) - Difficult Setup (1 reviews) - Users are frustrated with the **expensive pricing model** of Lumana, finding it unappealing and not user-friendly. (1 reviews) - False Notifications (1 reviews) ## Lumana Reviews ### 1. Smart and Practical Surveillance System **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad Hussain A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Lumana?** The AI-powered search functionality is the standout feature. In our previous system, finding a specific event (like a blue truck entering the loading dock) took hours of scrubbing through footage. With Lumana, it’s like using Google for our physical space. The interface is incredibly snappy, and the "Natural Language Search" actually understands what I’m looking for without needing complex filters. **What do you dislike about Lumana?** While the cloud-hybrid setup is great for bandwidth, the initial indexing of archived footage from our legacy cameras took a bit longer than expected. I’d also love to see more granular permission settings for temporary contractors, though the current "User Roles" cover about 90% of our needs. **What problems is Lumana solving and how is that benefiting you?** We were struggling with data silos across five different geographic locations. Lumana centralized everything into a single pane of glass. It has significantly reduced our "Mean Time to Discovery" for incidents. What used to take half a day now takes 30 seconds, which allows our IT team to focus on high-value projects instead of playing "video detective." ### 2. Revolutionary Instant Search and Proactive Alerts Make Monitoring Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Tal G. | Executive VP, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Lumana?** Instant Search has completely changed how I review footage. Previously, I would spend hours going through old videos, but now I can simply type something like "person in red shirt" or "blue car," and the AI locates it within seconds. The Proactive Alerts feature is also incredibly helpful. It notifies us right away if someone is loitering near the ATM after hours or entering a restricted area, allowing us to address potential issues before they escalate. **What do you dislike about Lumana?** Nothing really, the motion sensitivity could improve but it's not significant. **What problems is Lumana solving and how is that benefiting you?** We were able to save money because we didn't need to purchase new cameras—Lumana was compatible with the equipment we already owned. In terms of safety, we're no longer simply recording incidents after they happen; now, the system alerts us immediately when something appears suspicious, which helps us prevent crime. The efficiency of my security team has also improved, as the AI now takes care of monitoring, allowing them to respond more quickly and focus on other important tasks. ### 3. Helpful Person and Vehicle Identification **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan B. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Lumana?** Being able to identify specific people and vehicles is very helpful. **What do you dislike about Lumana?** It would be much more helpful to play back video recording at much faster speeds. The fastest playback speed right now is 10x. I would prefer faster options like 20x even though that sounds too fast. Sometimes I need to review how my workers performed over the course of a work day and I need to review hours in just a few minutes **What problems is Lumana solving and how is that benefiting you?** It helps us track outbound shipments and if we shipped the right thing because sometimes our freight services lose things but sometimes we don't ship a product we invoiced. It also helps us see how much work our manufacturing line employees actually do every day and how much idle time they have. ### 4. Reliable and Practical Tool That Actually Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Lovely K. | IT Systems Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Lumana?** What I like best about Lumana is how straightforward and efficient it is. The interface is clean, and I didn’t feel overwhelmed trying to figure things out. Once everything was set up, it ran smoothly without constant troubleshooting. **What do you dislike about Lumana?** One thing I think could be improved is the learning curve at the beginning. While it’s not overly complicated, it does take a bit of time to fully understand all the features and settings. I also think more in-depth tutorials or walkthrough examples would help new users get comfortable faster. **What problems is Lumana solving and how is that benefiting you?** I can focus more on strategy and decision-making instead of spending time on routine work. It’s improved my workflow, reduced errors, and saved me a significant amount of time. ### 5. Efficient Video Monitoring Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Alison Foster S. | Security Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Lumana?** I really like how smooth the live monitoring experience is. The dashboard makes it easy to check multiple cameras, and playback is fast when reviewing past footage. **What do you dislike about Lumana?** Some of the advanced features aren’t immediately obvious, so it takes time to fully understand all the capabilities. **What problems is Lumana solving and how is that benefiting you?** It reduces the need for constant manual supervision. With alerts and organized storage, I can quickly review specific events instead of scanning hours of recordings. That has saved me a significant amount of time. ### 6. Focused AI video analytics for building security teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon T. | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Lumana?** Lumana allows us to gain real-time insight into what is actually happening in our building by utilizing the cameras we already have in place. It offers more than just basic motion alerts, enabling us to make faster decisions about whether a situation requires attention. As a result, our daily security monitoring has become more manageable and less reactive. **What do you dislike about Lumana?** The initial setup required some time to get the systems aligned, but I am aware that improvements are being made. Additionally, the results become better as the system is further tuned to fit the environment. **What problems is Lumana solving and how is that benefiting you?** The platform minimizes the need for continuous manual monitoring of camera feeds. By highlighting relevant events, it allows the security team to concentrate on responding to situations instead of spending time scanning through footage. This leads to better situational awareness and enhances decision-making during incidents. ### 7. Autonomous, Agentic AI Premises Protection with Real-Time Response and Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Lumana?** What truly distinguishes Lumana is its Agentic AI approach to physical security. Rather than simply detecting events, the system actively evaluates situations and promptly issues intelligent alerts, escalating to law enforcement when necessary. This high degree of automation is essential for office settings that are unoccupied after hours or have minimal on-site staff. When considering what is most helpful about Lumana, its AI-driven VMS stands out as both powerful and practical. The platform provides real-time threat detection, contextual awareness, and swift decision-making, all without the need for continuous human oversight. This is particularly beneficial in offices where staff presence is inconsistent. Additionally, the mobile experience is a significant strength, enabling security and operations teams to receive notifications, review incidents, and respond from any location. In summary, Lumana shortens response times, enhances coordination with law enforcement, and greatly improves security outcomes through its intelligent automation. **What do you dislike about Lumana?** The extensive AI capabilities result in a noticeable learning curve, especially when setting up advanced workflows and automation rules. Although the features are robust, providing more guided setup options for the Agentic AI scenarios would enable teams to realize the full value of the platform more efficiently. **What problems is Lumana solving and how is that benefiting you?** Lumana addresses the challenge of securing office environments without the need for constant on-site staff or manual video monitoring. While traditional VMS platforms generate alerts, they still depend on human intervention to interpret events and coordinate responses. Lumana’s Agentic AI bridges this gap by autonomously analyzing situations, prioritizing genuine threats, and issuing rapid alerts—including escalation to law enforcement when required. As a result, we have seen a notable reduction in response times, enhanced after-hours protection, and fewer false alarms. The AI-driven VMS and mobile interface provide our team with real-time visibility and control from any location, enabling us to manage security proactively instead of reactively. In summary, Lumana boosts operational efficiency, enhances safety outcomes, and gives us peace of mind that our offices remain secure even when employees are not on site. ### 8. Reliable Surveillance with Smart Features **Rating:** 5.0/5.0 stars **Reviewed by:** Reuven T. | Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Lumana?** What stood out to me is how clear the live feeds are and how easy it is to switch between cameras. I also like the smart alert feature that notifies me of unusual activity. **What do you dislike about Lumana?** Fine-tuning the alert sensitivity took some adjustment at first. **What problems is Lumana solving and how is that benefiting you?** It helps me monitor multiple areas without being physically present. That alone has improved how quickly I can respond to situations. ### 9. Made Security Monitoring More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Hadassah Anderson L. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Lumana?** I like how everything is centralized — live view, recordings, and alerts are all in one place. The playback feature is smooth and easy to use. **What do you dislike about Lumana?** The system has many features, so it took time to explore them fully. **What problems is Lumana solving and how is that benefiting you?** Before using Lumana, reviewing footage was slow and manual. Now I can search recordings faster and manage security more efficiently. ### 10. Smart and Practical Surveillance System **Rating:** 5.0/5.0 stars **Reviewed by:** Roni Shani S. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Lumana?** The motion detection and alert system are very useful. I don’t have to constantly watch the screen because I get notified when something needs attention. **What do you dislike about Lumana?** There was a learning curve in understanding how to optimize detection settings. **What problems is Lumana solving and how is that benefiting you?** It improves awareness without requiring full-time monitoring. That makes security management much more practical. ### 11. Highly Customizable and Reliable VMS Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Alain T. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Lumana?** I appreciate Lumana's ability to customize alerts and notices with hardly any limitations, whether it's for people, animals, colors, clothes, etc. It's very intelligent. I love its capability to do whatever I ask it to, even stitching together views of individuals as they pass by various cameras, which lets me track everything and everyone. Additionally, after trialing different software, I found Lumana to be the most robust option with the best price point. I started with them when they were fairly new, and they've grown significantly, but I still love their software. **What do you dislike about Lumana?** The only challenge we had was figuring out Onvif controls so I could move my PTZ cameras through their app. **What problems is Lumana solving and how is that benefiting you?** I use Lumana as a VMS for mobile security trailers. It solves customization limitations by allowing me to create alerts based on various criteria like people, animals, and colors. It can track individuals across cameras, giving me comprehensive monitoring capabilities. ### 12. From Reactive Video to Real Time Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle Y. | Junior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Lumana?** I like how Lumana turns the cameras we already have into real time intelligence, delivering fast alerts, edge based AI, and investigations that take minutes instead of hours. **What do you dislike about Lumana?** We had a learning curve a bit longer than anticipated but the Lumana team stepped in to solve that **What problems is Lumana solving and how is that benefiting you?** I see Lumana helping me replace manual video review with real time intelligence, allowing me to respond faster, investigate incidents more efficiently, and get more value from the cameras already in place. ### 13. Enhances Security Management with Intuitive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Adam T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Lumana?** I like that I'm able to tag people in the Lumana software so that we can follow them from camera to camera. It's quite helpful because we can view specific cameras to see what's going on in different areas of our campus. I also find Lumana's filters very useful for making it easier to detect things. **What do you dislike about Lumana?** When we first installed Lumana, we were having trouble with a little bit of lag. But once we reconfigured our network, the lag seemed to dissipate. **What problems is Lumana solving and how is that benefiting you?** Lumana helps us detect things easier through its filters and allows us to track people from camera to camera with tagging, improving our security monitoring. ### 14. Made Remote Monitoring Much Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Joan N. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Lumana?** I appreciate that I can monitor cameras remotely without lag. The system feels secure and reliable. **What do you dislike about Lumana?** It took a bit of time to understand all the alert settings. **What problems is Lumana solving and how is that benefiting you?** Before Lumana, checking footage was time-consuming. Now I can access everything instantly and monitor locations more efficiently. ### 15. From Live Agents to Efficient AI Monitoring with Lumana **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan U. **Reviewed Date:** December 17, 2025 **What do you like best about Lumana?** I have used Lumana for almost a year, and it's been much better than the previous live agent monitoring. I love the faster and more accurate alerts. The ability to create alerts and make changes as needed is fantastic because as situations change, we can quickly adapt without different information or actions by different agents. Even though there's a slight learning curve, it's very easy to learn. **What do you dislike about Lumana?** LPR lists and access control could be improved but are not a hindrance at this point. There was a slight learning curve, but it was very easy to learn. **What problems is Lumana solving and how is that benefiting you?** I use Lumana for faster and more accurate alerts, and I appreciate the ability to create alerts and make changes as needed, which helps us quickly adapt to changing situations and ensure consistent actions by different agents. ### 16. Great Hardware-Software Combo for a Premium Price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Lumana?** Lumana offers a great combination of hardware and software capabilities. Its AI recognition is relatively well trained, and the hardware setup process is straightforward and easy to follow. **What do you dislike about Lumana?** Lumana charges a pretty steep premium for its ecosystem. On top of that, the subscription-based model can leave you with a big bill every month. **What problems is Lumana solving and how is that benefiting you?** Lumana is solving our security needs. We have Lumana cameras, and it’s an easy way to access them at any time. ### 17. Clear Footage and Smooth Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Emma M. | IT Support Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Lumana?** The video quality and playback features work very well. Reviewing past recordings is straightforward. **What do you dislike about Lumana?** The interface can feel slightly technical for first-time users. **What problems is Lumana solving and how is that benefiting you?** It centralizes all camera feeds and recordings. That has improved how quickly I can review incidents and ensure safety. ### 18. Flexible and Easy to Access **Rating:** 5.0/5.0 stars **Reviewed by:** Moni R. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Lumana?** Remote access works smoothly, even when I’m off-site. I can check live feeds anytime without delays. **What do you dislike about Lumana?** The initial user interface felt slightly technical at first. **What problems is Lumana solving and how is that benefiting you?** It gives me flexibility and peace of mind knowing I can monitor locations from anywhere. ### 19. Practical and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen H. | Case Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Lumana?** I appreciate how organized the system feels. It makes daily operations less stressful. **What do you dislike about Lumana?** The setup instructions could be clearer for beginners. **What problems is Lumana solving and how is that benefiting you?** It streamlined my routine work and reduced small errors caused by manual handling. ### 20. Game-Changer with Intuitive Integration and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Aviv R. **Reviewed Date:** October 29, 2025 **What do you like best about Lumana?** I love that Lumana has become an essential part of our projects and capabilities after using it for six months. Discovering Lumana through a professional friend, I quickly realized its potential, and it was far more impressive than initially anticipated. We transitioned from a similar system used for six years, choosing Lumana as our primary system due to its ease of use, simplicity of implementation, and remarkable capabilities that I hadn't seen before. Setting it up was incredibly quick and hassle-free, completed in just a few minutes. I appreciate its simple interface and logical processes that make the initial setup and ongoing use intuitive. Lumana makes tasks easier and more proactive, seemingly tailored to every procedure and capability an integrated system needs. The analytics and search features are particularly beneficial; they are efficient, allowing us to retrieve recorded data in seconds. Integration with our command control system was smooth, intuitive, and even enhanced our existing system's performance. Overall, it's the comprehensive concept and capabilities of Lumana that make it invaluable, rather than any single feature. **What do you dislike about Lumana?** I like everything in this system **What problems is Lumana solving and how is that benefiting you?** I find Lumana makes processes easier and more proactive, with exceptional analytics and search capabilities, and seamless integration with command systems, enhancing overall functionality. ### 21. Helped Me Stay Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Haram M. | Technolgy Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Lumana?** The dashboard makes it easy for me to see everything in one place. I don’t feel scattered anymore managing multiple tools. **What do you dislike about Lumana?** It takes patience during the initial setup to get the best results. **What problems is Lumana solving and how is that benefiting you?** Before Lumana, I was manually tracking tasks. Now everything is centralized and much more manageable. ### 22. Seamless Integration with Our Access Control System **Rating:** 4.5/5.0 stars **Reviewed by:** Jess G. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Lumana?** how it incorporates with our access control system **What do you dislike about Lumana?** no complaints as of now, fairly new user with the system **What problems is Lumana solving and how is that benefiting you?** ensuring a safe experience for our employees at our office. it's beneficial to me as I don't have to rely on being there all the time to be informed of who is entering the office space. ### 23. Dependable Security Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lucilene S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Lumana?** It runs consistently without frequent downtime. I can rely on it for continuous monitoring. **What do you dislike about Lumana?** Some advanced configuration options require patience to learn. **What problems is Lumana solving and how is that benefiting you?** It provides real-time visibility across different areas. That gives me better control and peace of mind. ### 24. Saved Me Hours Each Week **Rating:** 4.5/5.0 stars **Reviewed by:** Michael R. | District Safety Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Lumana?** It runs quietly in the background once configured. I don’t have to constantly check if things are working. **What do you dislike about Lumana?** Some advanced features weren’t immediately clear to me. **What problems is Lumana solving and how is that benefiting you?** It automates repetitive actions that used to take hours. That alone made a big difference in my workflow. ### 25. Smooth After Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha N. | Applications Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Lumana?** After I got past the learning curve, everything felt very smooth and structured. **What do you dislike about Lumana?** The first few days required trial and error to understand the best settings. **What problems is Lumana solving and how is that benefiting you?** It eliminated a lot of manual follow-ups and helped me stay consistent with my tasks. ### 26. Effective security solution with quick setup **Rating:** 3.5/5.0 stars **Reviewed by:** Niklas P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Lumana?** I find the quick customer support at Lumana really good. If there are problems, help is provided immediately to solve them. The accuracy of the software also convinces me. Additionally, the initial setup was completed very quickly. **What do you dislike about Lumana?** the communication. Pricing. The initial costs are very high. And the costs to use Lumana perfectly are very high. **What problems is Lumana solving and how is that benefiting you?** Lumana provides comprehensive security in the QSR stores. The alerts work well to quickly uncover issues, and the fast customer support is helpful. Additionally, Lumana can be combined with other VMS software. ### 27. Game-Changer for Security and Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Safety & Security Specialist, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Lumana?** From the moment it was set up, the system impressed us with capabilities —it identifies potential issues and actively learns so that false alerts decrease to almost non-existent. The occupancy alerts are another standout feature. Whether it's monitoring foot traffic during business hours or ensuring no one is in restricted areas after hours, the system provides real-time updates that help us stay informed and proactive. What truly sets this product apart, though, is the customer service. Every interaction we've had with their support team has been prompt, professional, and genuinely helpful. They walked us through the installation, answered all our questions with patience, and even followed up to ensure everything was running smoothly. **What do you dislike about Lumana?** Our system has been operational for over a year, and I do not dislike anything about this company. **What problems is Lumana solving and how is that benefiting you?** Lumana replaced legacy DVR camera system that took hours to review needed footage post incident, now it takes minutes. Lumana's "alert" capability has been a force multiplier for a small security department tasked with guarding multiple buildings at multiple locations. ### 28. Lumana is a super flexible robust Physical AI platform **Rating:** 5.0/5.0 stars **Reviewed by:** nadav b. | VP, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Lumana?** By leveraging Lumana AI we maximize situational awareness and response speed with minimal staffing requirements. The system is heavily utilized, and keeps with the pressure. **What do you dislike about Lumana?** Nothing really at this point, we keep getting things fixed per request and the flexibility of the system is unique - so we are keep enabling what we need. **What problems is Lumana solving and how is that benefiting you?** Physical security, premises security, workplace compliance efforts and more. ### 29. Effortless Experience with Outstanding AI Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Lumana?** This is a great VMS that is straightforward to use and makes searching simple. It functions exactly as expected. **What do you dislike about Lumana?** The PTZ function is unreliable and does not perform as well as it does when you are directly connected to the cameras. Additionally, we need PTZ presets to be included. The GPIO also does not function properly on the core. **What problems is Lumana solving and how is that benefiting you?** Mobile surveillance that operates with 24-volt systems. ### 30. Tech that works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment **Reviewed Date:** February 03, 2026 **What do you like best about Lumana?** The ease of use and the quick alerts. It was also extremely easy to setup. **What do you dislike about Lumana?** It can be buggy with some of the alerts. Such as I highlighted a product case and said notify me if something moves in this and it doesnt. **What problems is Lumana solving and how is that benefiting you?** My business is a 24/7 golf simulator facility with no staff. It acts as my eyes on the facility. ### 31. Perfect for Municipal & Safe City Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Lumana?** Lumana has transformed how we manage security and operations across the municipality. The AI alerts for violence, fire, vandalism, and safety hazards are extremely accurate and have reduced operator workload dramatically. Smart Search saves hours during investigations Deployment was fast, it worked with our existing cameras, and the Lumana team helped fine-tune everything. A powerful, reliable, and easy-to-use solution for any city. Highly recommended. **What do you dislike about Lumana?** We’d like to see more customization options for reports and dashboards. These aren’t blockers, but enhancements that would make the system even stronger. **What problems is Lumana solving and how is that benefiting you?** automated monitoring, easy to set an alert, AI detection and accurate ### 32. Lumana allows very fast investigation following active monitoring in security envoierments **Rating:** 5.0/5.0 stars **Reviewed by:** Imri W. | Regional Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Lumana?** The AI and VMS combination is unique and drives investigation time to seconds **What do you dislike about Lumana?** Not sure there is one, we focused on getting the cores on our system and that worked great **What problems is Lumana solving and how is that benefiting you?** Active monitoring and investigating security environment ### 33. Excellent feautres **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations **Reviewed Date:** April 08, 2026 **What do you like best about Lumana?** speed of detection, Graphical user interface etc **What do you dislike about Lumana?** needs some features to speed even more up the investigations parts. **What problems is Lumana solving and how is that benefiting you?** Lack of focus from physical guards in the field ### 34. Smart, Fast, and Flexible with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad K. | Solution Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Lumana?** It is very smart, fast, flexible, and you can do a lot in it. Support is amazing well **What do you dislike about Lumana?** Pricing model is not liked by end customers **What problems is Lumana solving and how is that benefiting you?** We are using for customers with security companies and flows. It makes workers life easy ### 35. Review for Lumana AI Camera System **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | Director of Safety and Security, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Lumana?** We’ve been using the Lumana AI Camera System at Give Kids The World Village, and it has far exceeded our expectations in both performance and reliability. As a nonprofit resort serving critically ill children and their families, safety and situational awareness are top priorities — and Lumana has proven to be a true game-changer for our operations. From day one, the system impressed us with its crystal-clear image quality — even in low-light conditions — and its real-time alerts powered by advanced AI analytics. The facial recognition, object detection, and motion tracking capabilities are incredibly accurate, allowing our team to respond quickly and efficiently to any potential concerns on property. One of our favorite features is the smart zone customization, which allows us to designate specific areas for focused monitoring. This has helped us better protect high-traffic and high-priority zones without being overwhelmed by irrelevant alerts. The cloud-based storage and intuitive user-friendly dashboard make it easy for our team to access and review footage from any device, at any time. We also appreciate the automated reporting tools, which have helped streamline our security documentation and improve internal response protocols. Perhaps most importantly, the support from the Lumana team has been outstanding. They’ve been responsive, proactive, and truly invested in our mission to keep our families, staff, and volunteers safe. We highly recommend Lumana to any organization seeking a smart, reliable, and cutting-edge security solution. It’s not just a camera system — it’s peace of mind. **What do you dislike about Lumana?** If we had to mention one small area for improvement, it would be the initial setup and configuration, which required a bit of a learning curve — especially when customizing alert zones and adjusting sensitivity settings. That said, once configured, the system has been incredibly reliable and easy to use. Plus, Lumana’s support team was quick to assist and made the process much smoother. **What problems is Lumana solving and how is that benefiting you?** At Give Kids The World Village, ensuring the safety and security of our guests, volunteers, and staff is a top priority — but doing so across a large, dynamic campus presents unique challenges. Traditional camera systems often fell short, requiring constant manual monitoring, generating frequent false alarms, and offering limited real-time insights. We needed a smarter, more efficient solution to help us stay proactive in our safety efforts without overwhelming our team. Lumana has helped solve this by providing intelligent, AI-powered surveillance that delivers real-time awareness, precise motion detection, and clear, actionable alerts. It drastically reduces false positives by distinguishing between people, objects, and background movement, which means our staff can focus on true safety concerns rather than reacting to every motion trigger. With Lumana, we now have better visibility across the property — even during overnight hours — and the ability to quickly review and share footage when needed. It’s not just a surveillance system; it’s an operational tool that enhances our safety culture while supporting the joyful, welcoming environment we work so hard to maintain. ### 36. Excellent product, highly advanced technology **Rating:** 5.0/5.0 stars **Reviewed by:** Telesphere S. **Reviewed Date:** January 26, 2026 **What do you like best about Lumana?** Easy of use, setup, and smooth AI capabilities **What do you dislike about Lumana?** No automatic IP change when the IPs of the cameras change **What problems is Lumana solving and how is that benefiting you?** Too many cameras in a site, but they were hard to monitor, with lumana is way easier because the system do the monitoring for you ### 37. Strong Analytics and AI Detection That Truly Make a Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Lumana?** After an amazing trial, we decided to connect to the Lumana system. It has been supporting us in a major projects and has helped us tremendously in reducing costs, mainly in manpower, thanks to its strong analytics capabilities and real-time AI detection. **What do you dislike about Lumana?** The app should have more capabilities to allow monitoring and responding directly from the mobile app. **What problems is Lumana solving and how is that benefiting you?** We faced a lack of manpower and essential on-site presence across a large territory. ### 38. Great video analytics platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** April 29, 2026 **What do you like best about Lumana?** Real time video analisis, great forenscis search **What do you dislike about Lumana?** nothing...................................... **What problems is Lumana solving and how is that benefiting you?** Statistics for end user................. ### 39. Excellent service. Constant Improvement updates! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Lumana?** The service team handling our account at lumana has helped us with constant improvement on how we secure our locations. Lumana has also significantly reduced the time it takes to research and pull together information on and incidents that may occur. Their forward thinking and willingness to take real life problems from their customers and implement it into their solution. Its simple enough to use that anyone can set up an alert or research an incident. We use it daily to track movement in our locations. Integration and implementation were simple since it worked with all our current cameras. **What do you dislike about Lumana?** Facial Recognition and Line crossing need to be improved a bit but with constant updates its improving regularly. **What problems is Lumana solving and how is that benefiting you?** Incident investigation and prevention. 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