The customer service and willingness to listen to requests and suggestions for product improvement or new programming and actually working on the request. Review collected by and hosted on G2.com.

The occasional glitch after updates. When an update is done we have experienced issues of appointments being cancelled when they shouldn't be and appointment reminders sent with incorrect date and time of appointment. Review collected by and hosted on G2.com.

Their customer service has been amazing. Anytime we have an issue or a new idea, they take the time to discuss the initiative and direct us to better outcomes. They also help to facilitate new ideas in the coming quarters. Their response time is fantastic. They are willing to help set up and show us even the most daunting tasks if we ask them to. Review collected by and hosted on G2.com.

Some new launches still need a little work but they are open to the criticism if needed. The insurance card feature is a work in process but helps to provide feedback to the office. As well, some ideas I have given them are slated for a much longer road map when I think they could integrate sooner for better results. Review collected by and hosted on G2.com.

We have been using LumaHealth for about a year. We were using another confirmation company before, but it never really worked properly. So we cancelled that plan and our staff started calling each and every patient to remind them of their appointment. LumaHealth found us during that time and we were impressed with the demonstration. We have a fairly young demographic, mostly 20's to 40's and we have been noticing with that many of our patients do not answer their phones, return calls or often times their voicemail is not setup or is full. But they receive and read their texts. Because of this, we recently reached out to LumaHealth to ask how we can send an individual text and they walked us through the process. This has worked really well when a provider had a schedule change and we needed to move appointments. Patients are more likely to receive and respond to a text than a phone call. We currently call patients when they “no show” for an appointment. We will be changing our protocol here shortly on that as well. Luma Health walked me through the steps to send out a broadcast message to all patients that did not show for the day. While we will have to check the box for each patient one by one, it will still save our staff time because they will not have to call each one.

LumaHealth has been very helpful and super friendly this whole time. Some companies are only great when you are in the process of deciding and when you first sign up, but LumaHealth has not changed in the year that we have been with them. We haven’t had a lot of questions, but they still check in with us from time to time to make sure everything is still okay. Review collected by and hosted on G2.com.

If only Luma Health was set up to send out a "no show" text automatically. That would be fantastic, but otherwise, I have no complaints. Review collected by and hosted on G2.com.

Broadcasts have been the most helpful concept for us. It is extremely useful when we have to send a mass message to over 70 patients of changes on any given day. Review collected by and hosted on G2.com.

I do not like the fact that we can't call customer service. I am using having this option for other services. Review collected by and hosted on G2.com.

The auto remind for appointments. The ability to input referrals and have the system contact the potential new patient who can then call at their convenience. We were calling, leaving a message (people don't answer numbers they don't recognize), waiting for them to call back, calling again, etc. Review collected by and hosted on G2.com.

It is not as integrated with eClinicalWorks as I would like, but that is likely a ECW problem, as I'm sure Luma would like to be more so. Review collected by and hosted on G2.com.

I like that if there is an issue you quickly receive an e-mail about what steps are being taken. Then as the issue is being resolved they provide information throughout the process, so you're not wondering if the issue is being worked on. Review collected by and hosted on G2.com.

I do not think there is anything I dislike about Luma. I find it easy to use and your point of contact is friendly and communicates as well as trains you on how to do things. Review collected by and hosted on G2.com.

We like the appointment confirmations as well as the feedback portion, Review collected by and hosted on G2.com.

The reporting module could use a little work. Would like to see automated reports so they are emailed on a schedule. Review collected by and hosted on G2.com.

We wanted to increase our google presence. We are now getting 50 reviews on google per month Review collected by and hosted on G2.com.

It was a bit tricky to grasp the concept at first Review collected by and hosted on G2.com.

A lot of features that Luma provides help our practice to be more efficient including: scheduled text reminders, wait lists offering patients earlier appointments as they become available, and feedback that directs our patients to our social media for a positive review or an anonymous survey for an improvement review. Review collected by and hosted on G2.com.

So far, we've only run into one issue: we have one type of appointment that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No"/"Cancel" and the appointment will cancel due to the way the system is engineered. It seems this is an issue that our practice would experience with other reminder systems as well, so all else considered we still choose to stay with Luma and hope this can be resolved in the future. Review collected by and hosted on G2.com.

Luma has amazing customer service. Any questions I ever have is answered within 10 minutes. They welcome feedback and actively implement suggestions, quickly! Review collected by and hosted on G2.com.

The online scheduler could be improved. Review collected by and hosted on G2.com.