It is user friendly; it is effortless to use Review collected by and hosted on G2.com.

Nothing, simple and effective, I have no complains Review collected by and hosted on G2.com.

What I like best about Luma Health: It is an easy way of communicating with patients. I also love the multiple ways of searching the patients whether it's by date of birth, name (First or last), or phone number. I like that it also has mini reports at the end of the page. The alerts are also very helpful for when I need to remind myself to follow up with a patient. Review collected by and hosted on G2.com.

Because we had locations in multiple states we at first needed multiple logins instead of using one login for all. Review collected by and hosted on G2.com.

I like that LUMA makes it easy for me to keep our cancellation list and let patients know when spots open up that they might need. Also it's a great way to get in touch with patients quickly and effectively now that many people prefer texts over phone calls. I am able to add about 20 patients to the schedule every month because of LUMA. That far outweighs the cost of LUMA. Review collected by and hosted on G2.com.

I wish they had a customer service call center. Review collected by and hosted on G2.com.

Luma is easy to use. We have a great implementation team and this software easily interfaces with our electronic health record, Nextgen. Luma has helped to reduce our overall patient no show rate from 22% to 17% in 3 months. Our previous reminder service did not have user friendly reports, but with Luma Health, we are able to see reminder history and receive engaged patient responses to messages that flow right into our EHR. We can also send broadcast messages to target groups of patient who may need to schedule or who may need important health information. Our staff love how easy it is to communicate securely with patients. We are soon implementing contactless check-in to assist with keeping patients and staff safe in the wake of the pandemic. We are also on track to implement patient forms to assist with gathering important information electronically from patients prior to their visit or while they are waiting to be seen. Review collected by and hosted on G2.com.

We have not encountered any negatives since implementing. If I was forced to say something, I wish that the modules that we are not using (waitlist and referrals) could be hidden as not to confuse staff. Review collected by and hosted on G2.com.

My favorite part about luma is that the program will send automatic messages to patients as needed, but it also allows custom messages to be sent as well. Review collected by and hosted on G2.com.

I have not found anything about luma that I dislike so far. Review collected by and hosted on G2.com.

How we can just add the message templates to the patients and easy to change out which phone number or email we would like to send it to. Review collected by and hosted on G2.com.

now there has been slight delays and errors but other than that. I enjoy using the program. Review collected by and hosted on G2.com.

Consistently reliable performance, intuitive once it is set up. Review collected by and hosted on G2.com.

More costly than some options, but can pay for itself with reduced admin burden for some practices Review collected by and hosted on G2.com.

Customer service is stellar. Product line offers many tools that automate office work for staff. Review collected by and hosted on G2.com.

At times the platform slows down; errors occur trying to log in. Review collected by and hosted on G2.com.

Customer service is always on point! Always their to help when they you need them. They answer calls promptly and return calls very quickly when they are not currently available. The staff are always so kind and willing to help you out with any kind of problems that might arise. Review collected by and hosted on G2.com.

I personally believe they do not have any of downside to their services. They are constantly making an effort to go above and beyond with making sure our practice has everything we need to succeed. All in all the service is amazing! Review collected by and hosted on G2.com.

I love that Luma helps me stay in contact with patients that may not recognize our 800#. It sends a text and lets them know their Dr. Office is trying to reach them. Review collected by and hosted on G2.com.

Sometimes Luma is not reliable. I have sent texts that say they go through, but the patient says they did not receive the message. Review collected by and hosted on G2.com.