I never had a problem logging in. The quality of video and sound make it easy to interview a patient. Overall, Luma Health istress relief compared with other droducts I have used. Review collected by and hosted on G2.com.

I can't think of anything I dislike about this product, nor have I encountered anything working improperly. I can't think of any improvements I need, although I'm sure the company experts will find a way to make it better. Review collected by and hosted on G2.com.

It is very helpful for constant communication without customers. They feel a sense of independence of being able to place their orders online. Review collected by and hosted on G2.com.

I dislike that there is not an easier way to enroll patients back into luma once they decline an order that month. Review collected by and hosted on G2.com.

how easy it is to access patient's text. Review collected by and hosted on G2.com.

it logs you off after a while of not using app. Review collected by and hosted on G2.com.

I like how it's user friendly for both parties recieving and sending. Also how easy we're able to add templates along with links to our patients to fill out forms. Review collected by and hosted on G2.com.

I send out a lot of messages and in order for me to back track who replied I usually have to go down an entire list to see who is bolded in text for a reply. Review collected by and hosted on G2.com.

Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive. Review collected by and hosted on G2.com.

A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying. Review collected by and hosted on G2.com.

the simple layout of the website makes it very user friendly Review collected by and hosted on G2.com.

I feel like there should be more options in the "squiggly" tab. Review collected by and hosted on G2.com.

It saves us phone calls to make. Very nice! Review collected by and hosted on G2.com.

It doesn't always have all the appointments in the system. Review collected by and hosted on G2.com.

I like how easy it is to find patients on this platform. I also appreciate that we can save different templates and use them to reply to patients. Review collected by and hosted on G2.com.

Sometimes the formatting to create text messages is a little confusing because it includes the code that formats the message. Review collected by and hosted on G2.com.

I like how it is quick to contact pt to let them know to call us to schedule & also on speaking with the dr on virtual visits where they wont have to worry about downloading an app. Review collected by and hosted on G2.com.

Nothing, it is a great app. Helps healthcare worker with connecting with pt. Review collected by and hosted on G2.com.

Broadcasting messages and the ease of using the referral process Review collected by and hosted on G2.com.

Communication with customer reps would be more accessible with a direct phone number instead of online chats or emails. Review collected by and hosted on G2.com.