Edit

RB

Ryan B.

Product Owner

Small-Business (50 or fewer emp.)

7/11/2019

"Quick integration of Instabug has saved us a ton of time"

5/5

What do you like best about Luciq?

The ability to funnel bugs and feature requests into Jira has sped up our development cycle quite a bit. Integration with our mobile app was surprisingly easy and we started saving time on QA testing the next day. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Not much. I've had a great experience so far working on configuration with the Instabug team. Review collected by and hosted on G2.com.

Recommendations to others considering Luciq:

Definitely take Instabug up on their offer to help with configuration. There are a lot of features that may seem complex at first but it is definitely worth investing time into setting things up correctly. Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

Our team has used Instabug to report bugs in our app. The ability to screen record, markup the screenshot, and add details to the ticket has saved us a ton of time. Previously we would take a screen recording on our phone and attach that video to a Jira ticket that we would manually create. Now, we report bugs in the app which automatically sends the ticket into Jira and get's assigned to our Product Owner. Review collected by and hosted on G2.com.

Response from Rami Magdi of Luciq

edit

Hello Ryan,

Thank you so much for your kind words, we are really happy to hear that you found our integration easy and you were able to start testing right away.

As we are also glad to hear that you are not facing any difficulties using our tool, however, please don't hesitate to reach out to us through our support channel or via email at "contactus@instabug.com", we would love to help you out at any time of the day.

Thank you!

JT

Jim T.

Technical Lead

Mid-Market (51-1000 emp.)

6/14/2019

"Seemless integration, easy user interface and outstanding support"

5/5

What do you like best about Luciq?

The SDK itself is great and does everything you need or want it to achieve with your projects, though it's the support response that stands out the most.

Any support question has always been responded to quickly and from a member of the development team. Their willingness to help is sincere and it shows Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Honestly it gets more difficult to answer this question as the SDK evolves. I used to hate the web interface when there was scroll view within scroll view as it was tricky to navigate.... but no more. with each update it gets better. Cheers Review collected by and hosted on G2.com.

Recommendations to others considering Luciq:

Tops the rest, by quite a bit. Other crash capturing SDKs are great, but Instabug combines this with an excellent interface for your app users to provide feedback, screenshots, videos etc.

It's ideal Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

our customers use it as an easy way to feedback issues they have with our app, plus we receive crash report notifications so we can keep our own customers happy.

The Instabug feature is a professional addition to our project and we know our clients appreciate it. Review collected by and hosted on G2.com.

Response from Youssef El-Khorazaty of Luciq

edit

Hi Jim,

First off, please allow me to thank you for your incredibly kind words, we're absolutely over the moon that you enjoy using Instabug.

We're happy that the web interface experience has improved for you. Any additional feedback you have on it and on anything else would be very helpful.

The entire team always loves to help at any time, so please don't hesitate to reach out to us with any questions or feedback you have.

SS

Shalini S.

Co-Founder & CEO

Small-Business (50 or fewer emp.)

7/11/2019

"Wonderful way to record all problems and ideas that come up during app development. "

4.5/5

What do you like best about Luciq?

I love that it is so easy to write down an idea or problem when I am in the app. Not only are all my thoughts recorded but they are funneled into my product management tool instantly so I don't have to deal with organizing a laundry list of thoughts later. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

It is a bit pricy for startups but well worth it. I also wish I could remove the 'report a bug' and 'suggest an improvement' and make more specific customizations. Review collected by and hosted on G2.com.

Recommendations to others considering Luciq:

Make sure to spend the time con figuring it to your needs to get the most out of the experience. Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

We are solving the problem of a slow product management process. We have realized this tool makes it much easier to prioritize issues. Review collected by and hosted on G2.com.

Response from Rami Magdi of Luciq

edit

Hey Shalini,

Thank you so much for such invaluable feedback, we are happy you found our SDK easy to integrate, and that it helped you gather all of your thoughts and ideas in one place.

As for our feedback on both customising the SDK and our pricing as well, please feel free to reach out to us through our support channel, or via email on "contactus@instabug.com". We'll be more than happy to help you out on both of them.

Thank you!

UT

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

11/5/2019

"Great product for in-app feedback"

5/5

What do you like best about Luciq?

Instabug has powered our ability to collect and receive direct feedback from our users. Users sending feedback has been a game changer for us and we really like the new survey tools. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Messages direct from our team to our users are hard to find sometimes. Review collected by and hosted on G2.com.

RC

Rich C.

Director- Program Management

Small-Business (50 or fewer emp.)

2/4/2019

"So far so good"

4/5

What do you like best about Luciq?

I have a small startup that is not yet making money. Appreciated the free trial so we could test it out first before subscribing. We also found it very easy to integrate into our app. I also like that we can integrate bug reports into our Trello board. Feature wise, I like the ability to take screen captures and recordings when submitting reports. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

I didn’t care much for the shake feature in order to invoke the bug report dialogue. It was too easy to invoke and interrupted the use of our app, which is a Fitness app. Very distracting. Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

We needed to have a tool that allowed users to report bugs and provide feedback. Also, the crash reporting capability is very helpful for quickly identifying and solving crashes. While we haven’t used it yet, the survey capability will be very helpful in gathering customer sentiment and gathering feedback on what features to deliver next. Review collected by and hosted on G2.com.

Response from Maha Heider of Luciq

edit

Hello Rich,

Thank you very much for your valuable feedback. I am happy you liked your trial and managed to test some of our integrations.

Also for the shake feature, I definitely get your point and it's valid, but here where you can try the other invocation methods that would match the nature of your app.

I am pretty sure you have more feedback you can share with us by now.

We'd love to hear back from you and have an awesome experience with Instabug.

Please reach out to us using this email: contactus@instabug.com

CW

Christopher W.

Director of Product Management

Mid-Market (51-1000 emp.)

2/4/2019

"Instabug as Crash Reporting Solution for Cross-Platform Application Development"

4.5/5

What do you like best about Luciq?

Support for native platforms (iOS and Android) as well as React Native. If one of our users experiences a crash, we get receive both native and JavaScript stack traces with source code maps - this significantly reduces our turnaround time. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

We've had a few hiccups with the React Native integration - mostly related to documentation defects - but I'll hand it to the Instabug team - they've been very fast to respond to any questions and we were up and running in a matter of days. Review collected by and hosted on G2.com.

Recommendations to others considering Luciq:

Instabug is NOT an analytics solution; while you *can* implement user events, these events are not reportable unless a crash occurs - or the user files a bug report (FYI). Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

We were able to tighten the feedback loop with our testers by implementing in-app chat during our beta phase. This allowed us to address critical defects within hours instead of days - or weeks. We significantly reduced our time to market - this is strongly attributable to Instabug. We've disabled in-app chat for our production release, but did elect to leave bug reporting and surveys enabled.

We've also enabled the Jira integration. The information collected during crash reports (logging, user events, repro steps, screen shots, logs Etc.) is invaluable in helping our engineers troubleshoot issues quickly. Internal users who file bug reports love receiving updates in real-time. Review collected by and hosted on G2.com.

Response from Youssef El-Khorazaty of Luciq

edit

Hi Christopher,

Thank you very much for the kind words, we're very happy Instabug is helping reduce your turnaround time!

We're constantly working on enhancing the docs at all times, so any feedback with regards to it is always very valuable to us. Please feel free to share with us how we can improve the docs for you over our support channels (or by sending to contactus@instabug.com) and we'd love to help with it.

While Instabug doesn't quite specialize in analytics as you mentioned, we do have a useful analytics tool on the dashboard named "Bugs' Analytics". This tool should show the overall trend of your incoming bugs. Regarding the user events that you mentioned, they should be sent with each session a user completes as well without the need to send a bug or crash report. Please let us know if that's not happening for you.

If you have any additional feedback, we'd love to hear it! We hope you have an awesome time using Instabug.

SN

Shamte N.

Marketing Intern

Small-Business (50 or fewer emp.)

2/4/2019

"BEST BUGS TRACKING SOFTWARE"

5/5

What do you like best about Luciq?

Instabug gives me more and necessary details we need. Information like Bugs and Crash Reports other detail like Model and type of phone a particular user uses, the location and version of the App he/she uses. The crash report is so nice and useful to help us to improve our App.

It gives us option to assign particular person per issue/ bug/ chat

we are able to use emails to respond to users and sometimes we don't need log in to instabug instead we get notifications from the emails

we also know the progress of bugs reported and that bugs that we are working on them

To our customers are able to chat with us in easiest way, reporting bugs or suggest improvement by shaking their devices, they like it as they don't need to go through many steps

also users can get reply from us as they open their Apps this is cool feature

they can also be able to record on screen video and take screenshot in easiest way Review collected by and hosted on G2.com.

What do you dislike about Luciq?

1. You don't have Android or iOS version of Instabug for developers

2. The amount of recording video is not much sufficient to record the whole problem by our users Review collected by and hosted on G2.com.

Recommendations to others considering Luciq:

Since it is easy and has many useful and necessary feature I"ll recommend to other companies to use this Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

1. We get much information about the bugs occurs and Crashes

2. Multiple staff can user instabug. Different departments are able to use instabug this help us all tto know the problem and ares of improvement Review collected by and hosted on G2.com.

Response from Rami Magdi of Luciq

edit

Hey Shamte,

We are glad to hear that Instabug is providing you with the tools you need to make your application much better!

As we're continually working on improving our product, any feedback with regards to it is always precious to us.

Regarding your feedback about the length of the recorded videos, we'll most definitely take it under consideration, as it's very valuable to us.

If you have any additional feedback, we'd love to hear it! Please feel free to reach out to us through our support channels or through contactus@instabug.com. I hope you continue enjoying using Instabug.

OF

Ondrej F.

Project Manager and Scrum Master

Information Technology and Services

Mid-Market (51-1000 emp.)

2/4/2019

"Instabug helps us solve issues with lightning speed"

4/5

What do you like best about Luciq?

The best thing about Instabug is the amount of data it provides the development team with. No more guessing whether an issue is a backend or a frontend bug!

We like the integration with JIRA and Slack. New bugs are automatically created in our JIRA and we are notified about new reports in a Slack channel. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Going trough all the data and closing duplicate issues is still a choir for the product team. But it is well worth their time.

The SDK used to be a little unstable and caused quite a few crashes. That improved a lot over time.

Using the SDK is quite demanding on RAM and processing power of the users device. The app performs a little worse on low-end devices when the SDK is enabled. Review collected by and hosted on G2.com.

Recommendations to others considering Luciq:

Enabling in-app chat requires having someone ready to answer the users! Don't forget about that!

Always upgrade to newest version of the SDK as soon as possible. The Instabug team introduces new features and improves the performance all the time. Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

Instabug allows the product owner to reach the users faster. Debugging new versions of the app takes a lot less time. Finding bugs that are specific only for a few devices becomes much quicker. Instabug helps us debug scenarios with specific conditions - slow connections, changing networks and losing connection. Review collected by and hosted on G2.com.

PP

Prasad P.

Co-Founder & CTO

Computer Software

Small-Business (50 or fewer emp.)

8/18/2019

"Great product! Awesome support team"

5/5

What do you like best about Luciq?

I like the feedback and in-app messaging features and invocation on the screenshot. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

The individual bug/crash details page could be a bit clearer. Review collected by and hosted on G2.com.

Response from Youssef El-Khorazaty of Luciq

edit

Hi Prasad,

Thank you for your kind words, I'm happy Instabug is able to help your workflow!

We'd love to hear more about how we can make the bug/crashes page better for you, so please feel free to reach out to us at contactus@instabug.com.

We hope you continue to enjoy using Instabug!

IM

Verified User in Music

Small-Business (50 or fewer emp.)

7/22/2019

"Satisfied with Instabug overall"

4/5

What do you like best about Luciq?

The ease of use (clean web interface, easy to manuever around, good UX) as well as the Slack integration make Instabug enjoyable to use Review collected by and hosted on G2.com.

What do you dislike about Luciq?

The inability to put in log statements that show up in the event of a crash make crashes hard to diagnose Review collected by and hosted on G2.com.

Recommendations to others considering Luciq:

Use it mainly for the bug reporting and client facing features, bug tracking can be done on a different framework Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

The direct client to developer system in place for reporting bugs help us be more attuned to what the clients are frustrated with or would like to see more of Review collected by and hosted on G2.com.

Response from Youssef El-Khorazaty of Luciq

edit

Hi there,

I'm glad Instabug is helping be more attuned with your clients and that you're enjoying using the dashboard!

Regarding the inability to put in log statements that show up with crashes, you should be able to view any logs in a crash as you would in a bug report by heading over to the crash occurrences. Please let us know if you need clarification here regarding logging in crash reports.

You can reach out to us at contactus@instabug.com. We'd love to hear your feedback as well!