HG
Haitham G.
Software developers
Mid-Market (51-1000 emp.)
"Very smooth"
4/5
What do you like best about Luciq?

Crashes reports - bug reports - monitoring Review collected by and hosted on G2.com.

What do you dislike about Luciq?

The implementation of the encrpypted files "dsym" Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"User friendly and easy to use for first time"
4.5/5
What do you like best about Luciq?

Simple to use and easy to integrate with the sdk Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Better customisation features for the flutter sdk Review collected by and hosted on G2.com.

Carlo Joseph P.
CP
Carlo Joseph P.
network administrator
Mid-Market (51-1000 emp.)
"Instabug is detailed"
4.5/5
What do you like best about Luciq?

classification of errors received reports of user Review collected by and hosted on G2.com.

What do you dislike about Luciq?

sometimes some graphs are not accessible Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Excellent product, awesome support"
5/5
What do you like best about Luciq?

Intuitive dashboard, great support team. Easy Integration, especially with Swift Package Manager. Instabug engineering team always keep SDK up to date with the latest XCode, OS etc. Can upload dysms via dashboard. Friendly and professional support team is extremely responsive - always get attention within 5 mins in support chat and get any issues and inquires solved under 24 hours, sometimes within the hour! They make the customer feel special! Review collected by and hosted on G2.com.

What do you dislike about Luciq?

No way to remove obsoleted multiple dsyms at once Review collected by and hosted on G2.com.

Seth Matthew M.
SM
Seth Matthew M.
Grad Student
Enterprise (> 1000 emp.)
"Great, convenient way to keep in touch with customers"
5/5
What do you like best about Luciq?

The GUI is great, uncluttered, and easy to understand. It also provides helpful color coding and tagging that allows you to prioritize which customers you should respond to first. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

I can't think of much that I dislike about this product. It was easy to communicate with customers and work through huge inboxes in a short amount of time. Maybe add a progress bar until an empty inbox? Review collected by and hosted on G2.com.

AP
Andrew P.
Business Analyst
Mid-Market (51-1000 emp.)
"Daily Customer Support"
5/5
What do you like best about Luciq?

The repro steps and bug logs are great for helping my team identify issues in our system's backend. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

The data is poor when exporting records. I manually gather information from each ticket and track it in a spreadsheet with my own analytics. Review collected by and hosted on G2.com.

Derek P.
DP
Derek P.
Scaled operations
Small-Business (50 or fewer emp.)
"Instabug makes it easy to create surveys for your users."
5/5
What do you like best about Luciq?

Instabug gives the user tools to create surveys for users on a mobile application. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

The structure of the raw data is challenging to work with. Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Easy and complete"
4.5/5
What do you like best about Luciq?

The bug reporting is tool that I sellect for the all the functionality that provide us as an out of the box product Review collected by and hosted on G2.com.

What do you dislike about Luciq?

I miss the possibility to export some data from the console Review collected by and hosted on G2.com.

Verified User in Design
AD
Verified User in Design
Small-Business (50 or fewer emp.)
"Excellent product."
4/5
What do you like best about Luciq?

Simple to use, great functions for conducting surveys and obtaining reviews. Really quick and easy to communicate with users that are experiencing issues. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Price could be cheaper (but not too bad)! Review collected by and hosted on G2.com.

Jon C.
JC
Jon C.
Part-Time Architect/Senior Software Engineer of Mobile
Mid-Market (51-1000 emp.)
"Best feedback system for iOS!!! Best customer service too!!"
5/5
What do you like best about Luciq?

How easy it is!! How with one click it gives me everything!! (Network logs, nslogs, screens and taps , etc)

I’ve been I. The iOS industry for 10 years and never experienced a feedback system so complete and user friendly.

I also love how we can create different categories for the users!!!

Another huge win. Customer service!! 10 minute return time !!! Amazing!! Review collected by and hosted on G2.com.

What do you dislike about Luciq?

I only wish there was a way to auto send this info for our beta users - because it’s so useful!!! Review collected by and hosted on G2.com.