Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Useful to keep track of bugs and user feedback"
4.5/5
What do you like best about Luciq?

We can filter and manage all feedback from our users, filter them by country and dates and even tag them. Exporting all of this data helps us make graphics and decisions about our app. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

We cannot see the complete journey of the user when they submit feedback to us. The screen of the steps, when a user reports a Bug, of the steps they followed before submitting the input is empty. Review collected by and hosted on G2.com.

Response from Kenny Johnston of Luciq
Edit edit

Thanks for the feedback! We have recently improved our Screenshot & Repro steps in bug reporting. If you are unable to see the full visual and written steps in your bug reports please reach out to our support team and we can troubleshoot to make sure you can see the users completely journey. Thanks!

See how Luciq improved
BJ
Bishoy J.
Program manager
Small-Business (50 or fewer emp.)
"Very useful and helped us to increase our app performance"
4.5/5
What do you like best about Luciq?

The instant bug reporting with screenshots and video recording

Crash rate monitoring and screen performance.

Also, sharing surveys and requesting the user to rate the app on the store helps a lot. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Limitations in adding more team members or the apps, and sometimes the report screens are delayed even if we have received the reported bug.

Chatting with the users over the bug report needs to be more convenient and integrated with Slack for examble. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"It gets the job done, and our developers like it."
3.5/5
What do you like best about Luciq?

It keeps my developers happy as they get the metadata they need; it can naturally capture screenshots of what was happening in the app before the ticket was submitted is a nice bonus. I also like having multiple environments for our various applications. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

I want to be able to utilize canned responses and have a better mobile experience. I frequently have to respond to support requests while I am away from my computer, and instabug does not have a great experience for that at our pricing tier. Also, they raised the price on us substantially not long ago. Review collected by and hosted on G2.com.

Response from Kenny Johnston of Luciq
Edit edit

Hi, thanks for the feedback! I"m glad to hear your developers appreciate getting detailed reproduction info from bug reports. Speeding up development time is one of our main missions. Please stayed tuned for improvements to our canned responses and mobile experiences - we plan significant updates to both over the coming quarters.

Maryam A.
MA
Maryam A.
Project Manager
Small-Business (50 or fewer emp.)
"Great tool to monitor and increase your mobile app performance"
4.5/5
What do you like best about Luciq?

It's impressive in bug reporting and crash reporting.

Gives the end user ability to report a bug with screenshot and screen recording, which is very useful for the development team to track and fix the bugs accuratly Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Sometimes there is few delays in receiving the bug reporting on Slack than receiving the email notification. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Small-Business (50 or fewer emp.)
"Invaluable tool to solve issues quickly"
5/5
What do you like best about Luciq?

Instabug is an easy way to obtain the necessary information to solve customer issues quickly. Without it we would struggle to get the information we need from non-technical users, and would be unable to determine the correct root cause of the issue. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

I wish there were a way to remotely request a bug report from a specific device, as some of our non-technical customers still struggle with sending a bug report or just don't want to take the time to do so. Review collected by and hosted on G2.com.

Response from Kenny Johnston of Luciq
Edit edit

Great! Thanks for the feedback! Glad to hear we are helping you and team resolve customer issues in your app quickly and that we help provide useful technical info even when the responder won't completely understand it. To your request about remotely triggering a bug-report - we have heard that same feedback before, so stay tuned as we continue to improve bug reporting - it is definitely something on our radar.

Jeremy T.
JT
Jeremy T.
Small-Business (50 or fewer emp.)
"Instabug is easy to use and very insightful"
5/5
What do you like best about Luciq?

I really enjoy being able to see the repro steps and logs. This helps support the issue and determine the root cause. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Sometimes there are delays in receiving the reports due to cellular connection. It would be great if they could flow through even offline. Review collected by and hosted on G2.com.

Response from Kenny Johnston of Luciq
Edit edit

Hi Jeremy! Thanks for the feedback. Glad you and team are finding Instabug useful. Regarding your point about the delay in reporting a bug or crash - that is intended so that we avoid impacting your customers device. Customization of the wait period before submission is available in our Premium plan if you want a more "real-time" feedback option but it runs the risk of impacting device battery, connection and performance. Feel free to reach out to our Support team to get more details about that customization and our Premium plan.

See how Luciq improved
JD
Julien D.
Small-Business (50 or fewer emp.)
"Best support product ever made"
4.5/5
What do you like best about Luciq?

The contact with customers is smooth

The frontend logs are clear and easily readable

The crash analytics feature is great Review collected by and hosted on G2.com.

What do you dislike about Luciq?

The release dashboard should be more precise by adding the os in the title with the version Review collected by and hosted on G2.com.

Response from Kenny Johnston of Luciq
Edit edit

Thanks for the awesome feedback Julien! Glad to hear you are getting value from our bug reporting and crash reporting tools. I'll forward on your feedback about the Release Dashboard, I know exactly what you mean and I imagine this is because your app is cross-platform. It should be a quick fix. If you enjoy our App Release Monitoring capabilities, you'll love our upcoming Rollout Management product. Stay tuned!

Travis P.
TP
Travis P.
Head of Product & Partner
Small-Business (50 or fewer emp.)
"Clear insights into app performance"
5/5
What do you like best about Luciq?

Super clear reporting that gives me a 10k foot view that can be drilled down into individual user insights Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Difficult to identify the identity of users having issues (which I understand due to PII laws) Review collected by and hosted on G2.com.

Response from Kenny Johnston of Luciq
Edit edit

Thanks for the feedback Travis! Glad to hear we are able to give you a high-level and specific view into your users feedback about your app. You are right that we are limited by your app's ability to identify users, but we do provide an API that you can use inside of your app to provide us a uuid or other non-PII identifier for a customer that you and team can then look up. Hopefully that helps and let us know if you need additional support.

See how Luciq improved
Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great bug tracker for mobile teams!"
4/5
What do you like best about Luciq?

It's super fast to get up and running with Instabug, and the dashboard gives you quick access to the details you are looking for. The integrations are a great productivity tool as well, allowing you to automatically turn bug reports into tickets in your favorite project management software. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Support for flutter is lacking a little bit behind the other platforms. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Instabug big helper to find bugs inside any application easily"
4/5
What do you like best about Luciq?

That different people can share their experience easily, which can lead to really different opinions and perspectives so you can find problems in different areas. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

I can't think of much, but if i had to choose, I'd say that sometimes we are not receiving a screenshot, so maybe a fix to this issue would be great, else than that it looks great Review collected by and hosted on G2.com.