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MA

Maaz A.

Software Engineer

Mid-Market (51-1000 emp.)

2/12/2019

"Gaining insight in issues directly from the customers"

4/5

What do you like best about Luciq?

I like how detailed the information related to a customer issue or bug/crash is. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

The UI of how the information is provided i.e. customer issue or bug/crash needs some getting used to. May be distinguish between different sections using different colours. Selecting app from the top left corner isn't as intuitive at first. Review collected by and hosted on G2.com.

Recommendations to others considering Luciq:

Definitely go for Instabug. Before selecting Instabug, my organisation searched for and looked at multiple options and found Instabug to be the best and most detailed, providing a lot of features we were looking for to improve the health of our apps on both the iOS and Android platforms. Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

Catching crashes and improving app health even if the users don't report an issue. The details associated with an issue/crash, that is very nice and helps us debug problems effectively. Review collected by and hosted on G2.com.

Response from Youssef El-Khorazaty of Luciq

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Hey Maaz,

Thank you for the kind words and for your valuable feedback! We're happy to hear that Instabug is helping improve your app's health.

We'd love to hear more on which aspects of the UI you find are confusing or unclear at first. Any other feedback on the features you love using would also be incredibly helpful.

Please feel free to reach out to us through our support channels or through contactus@instabug.com. I hope you continue enjoying using Instabug.

ME

Mohamed E.

Technology Consultant

Program Development

Small-Business (50 or fewer emp.)

7/13/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Pricing"

5/5

What do you like best about Luciq?

We have a wonderful experience with Instabug, it has been really helpful for us to detect bugs and improve user experience. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

- Sometimes Uploading DSyms does nothing and we have to keep trying to reupload it

- The new pricing is a little bit high for startups. Review collected by and hosted on G2.com.

Response from Rami Magdi of Luciq

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Hello Mohamed,

Thank you so much for your kind words, we are happy to hear that Instabug was a part of improving your workflow.

As for your inquiries about the dSYM's files and for the pricing, we will be more than happy to hear more from you on our support channel, or via email at "contactus@instabug.com".

Please don't hesitate to reach out to us, we'd love to help you out!

SR

Sam R.

Sr. Application Architect

Enterprise (> 1000 emp.)

7/22/2019

"Excellent product for mobile bug reporting and feedback."

5/5

What do you like best about Luciq?

Easily integrates with our mobile product and handles all problem reporting and feedback. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Had to use enterprise version to submit to their API (e.g. integrating Web into their bug reporting, etc). Review collected by and hosted on G2.com.

Response from Youssef El-Khorazaty of Luciq

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Hi Sam,

Thank you for your kind words, I'm happy Instabug helps make your workflow smoother.

We'd love to hear any additional feedback you have, I'm aware you've shared quite a few with us already as well, but the more, the merrier! I hope you continue to enjoy using Instabug.

UT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

2/20/2018

"Works well, responsive support"

3.5/5

What do you like best about Luciq?

Bug reports work well enough, especially if users utilize the screenshot tool properly. E-mail support has been very responsive as I ran into various problems during setup, even if not always helpful as there appears to be a bit of a language barrier at times.. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

There is still not full support for Xamarin as far as I can tell. What would be extremely helpful and allow me to abandon App Center is to have crash reporting that gives me a C# filename and line number for both Android and iOS builds.

Has caused conflicts with other packages due to multidex and rxjava usage.

Versioning is confusing on Xamarin Android as the different pieces aren't always in sync and you have to be careful to get "instabug" instead of the similary named at a glance "instabug-bug". Review collected by and hosted on G2.com.

Recommendations to others considering Luciq:

Make sure it includes the features for your desired platform and make full use of the trial period to test all features. Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

We are using it to solicit feedback from our workforce in the field. It has been useful a few times in realizing when we have a problem, but oftentimes, without detailed crash information as mentioned above, someone saying "it crashes when I do XYZ" is not actionable. Review collected by and hosted on G2.com.

Response from Nour abdelaal of Luciq

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Hey there,

Thank you so much for the detailed feedback. It really goes a long way in helping us improve our product.

Our Xamarin SDK is still in its early phases, and we are working on adding all the needed features to it soon. As for the crash reporting for Xamarin, It's definitely something that others have asked about before, so I'll be sure to add your interest into the mix!

We'd love to hear your thoughts on how our Xamarin SDK needs to improve and what features you are missing.

Please feel free to reach out to us by email at contactus@instabug.com.

We'd love to hear back from you!

UE

Verified User in E-Learning

Small-Business (50 or fewer emp.)

2/12/2019

"Great feedback, okay everything else, good MVP multitool"

3.5/5

What do you like best about Luciq?

The two things I like the most about this product are

1) Easy for users to give us feedback and to follow up with them, and

2) This tool gives us a passable set of tools each of which has its own external tool generally which helped us get started. For example Instabug provides a logging service, symbolicated crash dumps and basic analytics. All of these tools are better from specialist tools, but having them all integrated at once and in one place was very convenient. Also to be clear the user feedback is top notch. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Crash reporting analytics only go back one week. Logs are truncated on iOS despite the SDK claiming they shouldn't be. Review collected by and hosted on G2.com.

Recommendations to others considering Luciq:

Use this product if you want user feedback or a general multitool for the product. Review collected by and hosted on G2.com.

What problems is Luciq solving and how is that benefiting you?

We are trying to understand user behavior and user frustration. Instabug gives us an excellent window into both of these things. Review collected by and hosted on G2.com.

Response from Nour abdelaal of Luciq

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Hi there,

Thanks so much for your feedback, I'm glad that our different features helped you with understanding your users' behavior

We'd love to hear from how can we improve our crash reporting analytics, and how it would be more beneficial to your workflow.

So, Please feel free to reach out to us by email at contactus@instabug.com.

Have a nice day and enjoy Instabug!

RK

Robert K.

Lead Developer

Small-Business (50 or fewer emp.)

2/4/2019

"Instabug Is Crucial For Bugs & Feedback"

4/5

What do you like best about Luciq?

Automatic user properties being sent back, bug reports, and easy to use feedback for users is crucial. The easier it is for users to give back feedback, the more reports you'll have from your customers. Instabug makes it very simple and easy for customers to give us their thoughts on the app, as well as any issues that arise during users expeirences. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

The pricing on Instabug is a bit much, it's quite expensive for a company to use. Review collected by and hosted on G2.com.

Response from Rami Magdi of Luciq

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Hey Robert,

Thank you so much for sharing all of this with us, we really appreciate it.

As for your comment on how expensive our tool is, we do offer a discount for startups. I hope that alleviates the pricing issue. Please feel free to reach out to us on our channel, or through email on contactus@instabug.com, and we'll be more than happy to share it with you and discuss any further feedback you have.

UE

Verified User in E-Learning

Small-Business (50 or fewer emp.)

7/12/2019

"Amazing product if you're launching your first beta"

4/5

What do you like best about Luciq?

Instabug is really easy to integrate and offers a very useful set of basic features to get you started building and evaluating your beta app. We used it mainly for bug/crash reporting and feedback collection in our beta app and it worked amazingly well. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

I just wish the next tier price after free was a bit more affordable to early-stage startups as I find it a bit expensive especially if you're paying monthly vs yearly! Review collected by and hosted on G2.com.

Response from Rami Magdi of Luciq

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Hello,

Thank you so much for your kind words; your feedback is invaluable to us. We are also happy to hear that we were part of your success.

As for your comment on the pricing we offer, please feel free to reach out to us through our support channel, or via email at "contactus@instabug.com", we would love to hear more from you and we'll definitely be offering what's best for you.

Thank you!

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/12/2019

"Best Bug Detector Tool Ever"

5/5

What do you like best about Luciq?

Crash Reporting tool and the live chat tool where I can talk to any customer at any time. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

They don't have mobile app to chat with the users. Review collected by and hosted on G2.com.

Response from Rami Magdi of Luciq

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Hey,

Thank you for the valuable feedback, we are happy to hear that you find our crash reporting tool and In-App Chats useful.

As for your comment about not having a mobile application to chat with the users, we would love to hear more from you about it. Please feel free to reach out to us through our support channel, or via email at "contactus@instabug.com".

Thank you!

AK

Afzal k.

Senior Android Developer

Computer Software

Small-Business (50 or fewer emp.)

7/12/2019

"Great"

5/5

What do you like best about Luciq?

Easy to Integrate.Best for IOS And Android Review collected by and hosted on G2.com.

What do you dislike about Luciq?

nothing. but there is a suggestion that UI of SDK should be customised Review collected by and hosted on G2.com.

Response from Youssef El-Khorazaty of Luciq

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Hey Afzal,

We're happy to hear you enjoy using Instabug!

We hear you loud and clear regarding the UI customization and will be showing your feedback to our product team to consider it further. If you have any other feedback at all, we'd love to hear it on contactus@instabug.com. We hope you continue to enjoy using Instabug!

II

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/18/2019

"Very simply to use"

5/5

What do you like best about Luciq?

It’s really simply to implement it in your app, just a few lines and all it’s done (crash reporting, chat and more). And the support is really quick. Review collected by and hosted on G2.com.

What do you dislike about Luciq?

Some little bugs but like all frameworks Review collected by and hosted on G2.com.

Response from Youssef El-Khorazaty of Luciq

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Hi there,

I'm happy to hear Instabug helps make solving issues fast for you!

We'd love to take care of any pesky bugs you run into, so please feel free to send them our way at contactus@instabug.com.

Thank you very much and we hope you continue to enjoy using Instabug :)