# Luciq Reviews **Vendor:** Luciq **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.3/5.0 **Total Reviews:** 238 ## About Luciq Luciq is the Agentic Observability Platform for Mobile, purpose-built to help enterprise teams deliver flawless app experiences at scale. Powered by autonomous AI agents, Luciq detects anomalies, prioritizes critical issues, and resolves them automatically, before users ever notice. This agentic system shifts observability from passive monitoring to proactive action, helping teams fix nothing and build what matters. Luciq’s lightweight SDK integrates in minutes and unlocks deep visibility into app health, including performance anomalies, user signals, and session replays. Features like SmartResolve automate root cause analysis and generate actionable fixes, dramatically reducing debugging time. Teams monitor real-time experience metrics and correlate app performance with retention, revenue, and growth through Luciq’s Business Impact Dashboard. Built for enterprise workflows, Luciq ensures insights and fixes reach the right teams automatically. Native integrations with GitHub, Jira, Slack, Zendesk, and more streamline collaboration, while enterprise-grade compliance (SOC 2, HIPAA, GDPR) keeps data secure. Trusted by global mobile leaders, Luciq helps teams ship faster, reduce churn, and consistently deliver experiences that delight users and protect revenue. ## Luciq Pros & Cons **What users like:** - Users appreciate the **ease of use** of Luciq, finding it user-friendly and efficient for managing complex data. (6 reviews) - Users value the **user-friendly interface** of Luciq, making complex data insights easy to understand and actionable. (3 reviews) - Users value the **effective bug detection** features of Luciq, enhancing auto performance diagnostics and feedback mechanisms. (2 reviews) - Users value the **efficient data management** of Luciq, finding it easy to track key metrics swiftly. (2 reviews) - Users value the **easy error identification** features of Luciq, simplifying the process of reporting issues quickly. (2 reviews) - Users value the **excellent customer relations** and effective polling feature for gathering feedback on new releases. (2 reviews) - Users love the **effective feedback management** feature, utilizing polls for insightful feedback on new releases and bug tracking. (2 reviews) - Issue Identification (2 reviews) - Users appreciate the **easy-to-read metrics panel** of Luciq, which effectively meets their tracking needs. (2 reviews) - Users value the **effective problem-solving** capabilities of Luciq, enabling proactive issue resolution and enhanced performance diagnostics. (2 reviews) **What users dislike:** - Users often face **missing features** such as AI tools and options for managing reproduction steps effectively. (3 reviews) - Users find Luciq to be **expensive** , making it less appealing for smaller clients despite its value for larger ones. (2 reviews) - Users find the **lack of tools** for maximizing screenshots and AI features frustrating and limiting for issue triaging. (2 reviews) - Users struggle with **solving memory leak bugs** and report challenges with battery-related problems in Luciq. (1 reviews) - Users find the **delays** in screenshot maximization frustrating, impacting their overall efficiency when using Luciq. (1 reviews) - Users find the **insufficient documentation** of Luciq lacking practical use cases, making it harder to understand its capabilities. (1 reviews) - Users find the **documentation lacking clarity** , wishing for more practical use cases to enhance usability. (1 reviews) - Users feel that the **pricing issues** make Luciq less accessible, particularly for smaller clients and web applications. (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ## Luciq Reviews ### 1. nice to have it for a mobile apps **Rating:** 5.0/5.0 stars **Reviewed by:** Huseyin Y. | senior ios engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Luciq?** Customer relations are good. You can even make a poll. We used that feature to get feedback about new features we released. **What do you dislike about Luciq?** Sometimes I find it difficult to solve memory leak bugs. battery-related problems **What problems is Luciq solving and how is that benefiting you?** Help me to identify the bugs. **Official Response from Kenny Johnston:** > Hi Huseyin! Thanks for the feedback. I'm glad you enjoy our support team and our crash reporting product. In response to your comment about solving memory leak or OOM crashes, would you mind reaching out to your support team. There might be some things we can do with a newly released "Custom Crash Groupings" feature to help you and team better group OOMs to more quickly identify the root cause. ### 2. Easy and helpful for making diagrams fast **Rating:** 4.0/5.0 stars **Reviewed by:** Toshim S. | Sr. Analyst, Partner Revenue Strategy & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Luciq?** I like how easy it is to make diagrams and visualize ideas quickly. **What do you dislike about Luciq?** Sometimes it can be little slow with big diagrams and shapes. **What problems is Luciq solving and how is that benefiting you?** It helps organize ideas and create clear diagrams which makes work and presentations easier. ### 3. Well organized layout with all the information we need to triage an issue. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Luciq?** The information collected from the user helps us easily identify what the problem is. **What do you dislike about Luciq?** When the reproduction steps are shown, I should be able to maximize those screenshots or at least save/download them. **What problems is Luciq solving and how is that benefiting you?** It helps us see which parts of our app need more attention and better understand the issues our customers face ### 4. User-Friendly Interface with Room for Stronger Integrations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Luciq?** Interface is user friendly, easy to understand insights managing complex data and presenting in action format is easy **What do you dislike about Luciq?** Strong integration need to implement for betterment of product **What problems is Luciq solving and how is that benefiting you?** Understanding the added data easily no need to spend much more time for that ### 5. Instabug has been instrumental for our measuring our Mobile Core Vitals. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Luciq?** Comprehensive documentation that covers everything one would need to get best out of Instabug. It's easy to setup and configure allowing speedy tracking of key metrics. **What do you dislike about Luciq?** No Artificial Intelligence features, that could have made triaging issues a breeze. **What problems is Luciq solving and how is that benefiting you?** Tracking and improving Mobile Core Vitals **Official Response from Farida Soliman:** > Thank you for sharing your experience! We’re delighted to hear that Instabug has been instrumental in helping you measure and improve Mobile Core Vitals, and that you’ve found our documentation and setup process comprehensive and easy to use. We also appreciate your feedback on AI features for triaging. That’s an area we’re actively developing, and your input reinforces its importance. We’re grateful for your trust in Instabug and look forward to continuing to support your team’s success. ### 6. As the name suggests; its truly helpful in finding bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Luciq?** Truly amazing sdk and benefiting us in auto performance diagnostics to catch fault issue in the servers networks and providing feedback about bugs. **What do you dislike about Luciq?** Hm 🤔 to my knowledge and experience nothing as of now to share **What problems is Luciq solving and how is that benefiting you?** APM Bug-Debug analytics. **Official Response from Farida Soliman:** > Thank you so much for your review! We’re thrilled to hear that Instabug is helping you catch network performance issues quickly and collect valuable feedback on bugs. It’s great to know that our APM and Bug Reporting products are supporting your team effectively. We truly appreciate your trust in Instabug and look forward to continuing to support your success. ### 7. i have used instabug for one of my own usage **Rating:** 4.5/5.0 stars **Reviewed by:** Nayak S. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2024 **What do you like best about Luciq?** nstabug empowers mobile teams with unmatched insights to anticipate, diagnose, and resolve issues before impacting users. that suits more with me **What do you dislike about Luciq?** develoeprs docs need to be more clear and more practical use cases will be good **What problems is Luciq solving and how is that benefiting you?** detect, diagnose, and resolve app issues with its features , including that its ai usage also plus point for us, its help center is also best suited for quick doubt clear for me **Official Response from Yasmine Helmy:** > Thank you for sharing your feedback on Instabug! We're thrilled to hear that you find our platform empowering and beneficial for detecting and resolving app issues. We appreciate your suggestions for clearer developer documentation and more practical use cases. Your input is valuable to us as we strive to improve our services. We'll definitely take your feedback into consideration to enhance the user experience. If you have any more insights or need further assistance, please feel free to reach out to us. We're here to help! ### 8. Enhancing user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Aashu P. | Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Luciq?** Easy bug reporting, crash reporting and also the way it shakes device to trigger bug report **What do you dislike about Luciq?** pricing, i find instabug to be expensive **What problems is Luciq solving and how is that benefiting you?** manually reporting bugs often requires alot of communication among developers and testers. so here instabug automates the bug reporting with detailed logs which is very helpful to fix issues after and also improves productivity. **Official Response from Yasmine Helmy:** > Thank you for sharing your feedback! We're thrilled to hear that you find Instabug's bug reporting and crash reporting features easy to use. We understand your concerns about pricing and appreciate your feedback. We continuously strive to provide value for our customers while keeping our pricing competitive. Instabug aims to streamline the bug reporting process, saving time and improving communication between developers and testers. We're glad to hear that our detailed logs have been helpful in resolving issues and increasing productivity. If you have any further feedback or questions, please feel free to reach out. We're here to assist you and ensure you have a positive experience with Instabug. Thank you for choosing us! ### 9. Assists me in monitoring crash reports, providing clear visibility to prevent last-minute surprises. **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul P. | Product Manager II, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Luciq?** I find the feature request tool incredibly useful, as it helps me focus on the features that matter most to users. It streamlines tracking and reduces the need for back-and-forth communication. **What do you dislike about Luciq?** The price point will appeal to larger clients, but it requires careful consideration when recommending it to smaller ones. **What problems is Luciq solving and how is that benefiting you?** Feature vote as Product manager its quite useful **Official Response from Yasmine Helmy:** > We're pleased to hear that our feature request product is helping you as a Product Manager. We understand the importance of pricing, and we are continuously working to provide solutions that cater to customers of all sizes. Your feedback is appreciated as we continue to enhance our offerings. ### 10. Valuable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Luciq?** The metrics panel, very easy to read. And the tool has attending my needs **What do you dislike about Luciq?** Nothing to complaint so far, the tool has attending my needs **What problems is Luciq solving and how is that benefiting you?** Reduces time spent reproducing and debugging issues, providing developers with all necessary data upfront. ### 11. Amazing tool for App developers to enable users to logs defects **Rating:** 4.5/5.0 stars **Reviewed by:** Shankha B. | Lead SDET, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Luciq?** It captures all network logs and snapshot of the last few screens that the user went upon. Making it easy for the developers or QA team to analyse and fix defects **What do you dislike about Luciq?** The pricing could have been on the lower side. And it should be available for web applications as wrll **What problems is Luciq solving and how is that benefiting you?** It's gives easy access to users to log defects and developers with all the logs to debug what went wrong and fix it. ### 12. excellent way to test your app and get feedback from end user. **Rating:** 5.0/5.0 stars **Reviewed by:** mohsin y. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Luciq?** The most important thing in instabug is that i can see all the previous logs like Network request, UI Request and 2nd thing is we can connect instabug with JIRA so we can easily manage the support stuff without any human resource like we can talk with user and every step i take on the ticket user can also see and track so my experience is amazing i also recommend instabug to many friends and colleague to inplement in the app **What do you dislike about Luciq?** i dont see any downside but i found an bug a year ago while my manager assigned me on an project due to users limit it wont allow me to access Insta project but my question atleast i get some appropriate error so i can tell the manager to remove other and add me again. **What problems is Luciq solving and how is that benefiting you?** it solves me to fix bugs on those device which is not available at time of development **Official Response from Kenny Johnston:** > Thanks for the review and feedback! I'm glad that Instabug not only helps you debug - but also integrates well into your company's workflow. We'll look into the user limit bug you mentioned. ### 13. Very detailed and easy to use too. **Rating:** 4.5/5.0 stars **Reviewed by:** Özgün Emre Z. | iOS Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Luciq?** We use Instabug for fatal crashes on our native applications and non-fatal issues/errors we would like to monitor too. - Easy to monitor issues - Intuitive User interface **What do you dislike about Luciq?** It's not easist platform to set up. I'm not saying it's hard but that would be one thing I can complain - Not easy to set up **What problems is Luciq solving and how is that benefiting you?** - To identify crashes and non-crash errors and act on them - Give users option to provide feedback for our application ### 14. Every Mobile Developer Team Should Use Instabug **Rating:** 5.0/5.0 stars **Reviewed by:** Seth H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2023 **What do you like best about Luciq?** - Detailed bug reports including stack traces makes finding and fixing issues so much faster - Shake to report for end users and internal testers means we learn more about problems AND we're even able to respond to users via Instabug if we need more details - Very easy to get set up - The service always works. We've never had an issue with it, ever. **What do you dislike about Luciq?** Overall, it's a great product. It does what you want it to do. Our only hiccup has been on user management (it can be a bit finnicky at times, but definitely no worse than many other dev tools) **What problems is Luciq solving and how is that benefiting you?** We have users across the world. Apple's crash reporting doesn't give us anywhere near enough detail as to what is going on. Instabug solves this problem for us--we get stack traces, we have the information organized in a clear fashion, we can automatically import these issues into our issue tracker. Our ultimate goal is to have a crash-free and bug free app: Instabug puts us on that path ### 15. Instabug is incredible tool for mobile app bug reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Asma Y. | QA, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Luciq?** - Easy to use - Fast follow-up on reporting issue - nice dashboard - SDK shared between 300 team members with no issue **What do you dislike about Luciq?** nothing specific, but mainly we have been using it for like 1.5 years with no a single change in UI or dashboard **What problems is Luciq solving and how is that benefiting you?** we use the tool to internally reporting issues between team member in our company, help us to get quick feedback from different user track the issue request follow every step to get the root easily to share the bug link between engineers **Official Response from Kenny Johnston:** > Great! Thanks Asma, glad you are finding lots of value from Instabug. I'll make sure our design team gets your feedback about our dashboard. ### 16. Real-time insights **Rating:** 4.5/5.0 stars **Reviewed by:** Greg B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Luciq?** That users are able to report real time bugs via our mobile app **What do you dislike about Luciq?** Not a lot overall is a great product that the whole team loves **What problems is Luciq solving and how is that benefiting you?** The problem it is solving is that it allows users to report issues they have directly from the app. This allows me and the devs valuable insights ### 17. A tool that highlights what is the cause of each bug in the best way possible. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Luciq?** - Bug reporting - Rules - Crash reporting - Netwrok performance - Number of Features - Ease of Use - Customer Support **What do you dislike about Luciq?** - Lacking an API - Lacking serious issue management capabilities **What problems is Luciq solving and how is that benefiting you?** Establising trust between QA team and the dev team cause bugs are easily identified and debuggable and there is no room for people to argue for its validity, thus no fritction. Categorising tasks per feature or business stream and auto-assigning them for effecrtive triaging and solving **Official Response from Kenny Johnston:** > Thanks for the review! We pride ourselves in providing all the details so that mobile developers can take reproduce, debug and resolve all the feedback they receive. ### 18. Excellent product that covers many aspects of the mobile development flow **Rating:** 5.0/5.0 stars **Reviewed by:** Georgios S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Luciq?** Bug reporting (so much detailed bug information and so well thought, like categories) Network monotiring **What do you dislike about Luciq?** Missing an API to build custom flows I would like to be able to share filters and send them over using links (if the filter params were part of the URL that would be possible for example for easy sharing) Too expensive Too few seats (seats should be cheaper, I cannot think that there is any substncial cost per seat for Instabug) **What problems is Luciq solving and how is that benefiting you?** QA reporting effectively bugs back to the team APM measuring **Official Response from Kenny Johnston:** > Thanks for the feedback Georgios. I'm glad you and your team are getting value from our bug reporting and APM products. We are investing in improving Bug Reporting in the coming months so keep an eye out for custom flows in the future. I'll also provide the feedback about sharable URLs, I completely understand that pain point. Thanks again! ### 19. Instabug provides us great service in terms of getting end user feedback and also for internal tests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Luciq?** Easy integration and decent UX for end users to report issues in our mobile app or sending feature requests. Quick customer support. **What do you dislike about Luciq?** Survey support is a bit underdeveloped - we're using other surveys tools because of that which is a pity and decreases value of Instabug for us. It's also a bit expensive. **What problems is Luciq solving and how is that benefiting you?** Getting end-user feedback (this eliminates negative App/Play Store reviews to some extent), easy issue reporting from our QA team. We also use surveys to some extent, but lacking possibility to integrate it with our analytics and necessity to request answers along with user IDs to be able to connect the dots with analytics is currently a blocker for us. **Official Response from Kenny Johnston:** > Thanks for the feedback! Glad to hear you are getting great value from using our Bug Reporting tool in your production app and that you have been getting great support from our team. I'll give them that feedback! Your point about Surveys is spot on, and it is a place we are actively investing to improve. Stay tuned for lots of Survey updates in the next six months. ### 20. Time saving and very efficient tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ieva L. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Luciq?** We started using Instabug at early stages of product development and testing. It was super easy to report bugs, issues or improvements as they go straight to Jira. Developers liked it as it is way faster to debug and find out what is wrong. Sometimes they 'shake it' even for themselves while developing feature. **What do you dislike about Luciq?** Very minor thing. "The shakes" go to Slack and Jira. Slack is the easiest and fastest way to see it. Would be great it Slack message about new bug had Jira link attatched. **What problems is Luciq solving and how is that benefiting you?** Speed while reporting, easy access to logs and screenshots or screen recordings. In this way we can get easy and fast feedback from more people than usually. As the "shake to report" feature is a lifesaver for non quality assurance profesionals. ### 21. Useful to keep track of bugs and user feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Luciq?** We can filter and manage all feedback from our users, filter them by country and dates and even tag them. Exporting all of this data helps us make graphics and decisions about our app. **What do you dislike about Luciq?** We cannot see the complete journey of the user when they submit feedback to us. The screen of the steps, when a user reports a Bug, of the steps they followed before submitting the input is empty. **What problems is Luciq solving and how is that benefiting you?** It helps us keep track of all our app's bugs every day. It also allows us to collect good and bad feedback from the users to keep improving the app for our users. **Official Response from Kenny Johnston:** > Thanks for the feedback! We have recently improved our Screenshot & Repro steps in bug reporting. If you are unable to see the full visual and written steps in your bug reports please reach out to our support team and we can troubleshoot to make sure you can see the users completely journey. Thanks! ### 22. Very useful and helped us to increase our app performance **Rating:** 4.5/5.0 stars **Reviewed by:** Bishoy J. | Program manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Luciq?** The instant bug reporting with screenshots and video recording Crash rate monitoring and screen performance. Also, sharing surveys and requesting the user to rate the app on the store helps a lot. **What do you dislike about Luciq?** Limitations in adding more team members or the apps, and sometimes the report screens are delayed even if we have received the reported bug. Chatting with the users over the bug report needs to be more convenient and integrated with Slack for examble. **What problems is Luciq solving and how is that benefiting you?** Keep up monitoring our release health and crash rate, and if there is any new crash introduced in last release, it helps in filtering the crash per first seen, in addition to enabling the app users to report video records for complex issues. ### 23. It gets the job done, and our developers like it. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Luciq?** It keeps my developers happy as they get the metadata they need; it can naturally capture screenshots of what was happening in the app before the ticket was submitted is a nice bonus. I also like having multiple environments for our various applications. **What do you dislike about Luciq?** I want to be able to utilize canned responses and have a better mobile experience. I frequently have to respond to support requests while I am away from my computer, and instabug does not have a great experience for that at our pricing tier. Also, they raised the price on us substantially not long ago. **What problems is Luciq solving and how is that benefiting you?** It provides a mechanism for our users to send us tickets, metadata, and crash information from within the application itself. We also use this for feature requests inside the application. **Official Response from Kenny Johnston:** > Hi, thanks for the feedback! I"m glad to hear your developers appreciate getting detailed reproduction info from bug reports. Speeding up development time is one of our main missions. Please stayed tuned for improvements to our canned responses and mobile experiences - we plan significant updates to both over the coming quarters. ### 24. Great tool to monitor and increase your mobile app performance **Rating:** 4.5/5.0 stars **Reviewed by:** Maryam A. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Luciq?** It's impressive in bug reporting and crash reporting. Gives the end user ability to report a bug with screenshot and screen recording, which is very useful for the development team to track and fix the bugs accuratly **What do you dislike about Luciq?** Sometimes there is few delays in receiving the bug reporting on Slack than receiving the email notification. **What problems is Luciq solving and how is that benefiting you?** It's very beneficial in having a platform to track the bugs and crash, and you app health report on. In addition to haveing an open channel with your end users to troubleshoot the bugs with. ### 25. Invaluable tool to solve issues quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Luciq?** Instabug is an easy way to obtain the necessary information to solve customer issues quickly. Without it we would struggle to get the information we need from non-technical users, and would be unable to determine the correct root cause of the issue. **What do you dislike about Luciq?** I wish there were a way to remotely request a bug report from a specific device, as some of our non-technical customers still struggle with sending a bug report or just don't want to take the time to do so. **What problems is Luciq solving and how is that benefiting you?** Instabug allows us to gain insights into our product's stability and support our customers when they run into issues. Having the ability to gather all of the necessary technical information and logs from when an issue occurs allows us to find the root cause of an issue and help our customers quickly. **Official Response from Kenny Johnston:** > Great! Thanks for the feedback! Glad to hear we are helping you and team resolve customer issues in your app quickly and that we help provide useful technical info even when the responder won't completely understand it. To your request about remotely triggering a bug-report - we have heard that same feedback before, so stay tuned as we continue to improve bug reporting - it is definitely something on our radar. ### 26. Instabug is easy to use and very insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Luciq?** I really enjoy being able to see the repro steps and logs. This helps support the issue and determine the root cause. **What do you dislike about Luciq?** Sometimes there are delays in receiving the reports due to cellular connection. It would be great if they could flow through even offline. **What problems is Luciq solving and how is that benefiting you?** It helps users access support they need at their finger tips and the chat function allows for easy conversations between the support team and end user. **Official Response from Kenny Johnston:** > Hi Jeremy! Thanks for the feedback. Glad you and team are finding Instabug useful. Regarding your point about the delay in reporting a bug or crash - that is intended so that we avoid impacting your customers device. Customization of the wait period before submission is available in our Premium plan if you want a more "real-time" feedback option but it runs the risk of impacting device battery, connection and performance. Feel free to reach out to our Support team to get more details about that customization and our Premium plan. ### 27. Best support product ever made **Rating:** 4.5/5.0 stars **Reviewed by:** Julien D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Luciq?** The contact with customers is smooth The frontend logs are clear and easily readable The crash analytics feature is great **What do you dislike about Luciq?** The release dashboard should be more precise by adding the os in the title with the version **What problems is Luciq solving and how is that benefiting you?** The problems we don't see by default and the problems hard to debug and reproduce on the frontend **Official Response from Kenny Johnston:** > Thanks for the awesome feedback Julien! Glad to hear you are getting value from our bug reporting and crash reporting tools. I'll forward on your feedback about the Release Dashboard, I know exactly what you mean and I imagine this is because your app is cross-platform. It should be a quick fix. If you enjoy our App Release Monitoring capabilities, you'll love our upcoming Rollout Management product. Stay tuned! ### 28. Clear insights into app performance **Rating:** 5.0/5.0 stars **Reviewed by:** Travis P. | Head of Product & Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Luciq?** Super clear reporting that gives me a 10k foot view that can be drilled down into individual user insights **What do you dislike about Luciq?** Difficult to identify the identity of users having issues (which I understand due to PII laws) **What problems is Luciq solving and how is that benefiting you?** Essential for our reporting dashboard to monitor acceptance criteria and crash reporting. **Official Response from Kenny Johnston:** > Thanks for the feedback Travis! Glad to hear we are able to give you a high-level and specific view into your users feedback about your app. You are right that we are limited by your app's ability to identify users, but we do provide an API that you can use inside of your app to provide us a uuid or other non-PII identifier for a customer that you and team can then look up. Hopefully that helps and let us know if you need additional support. ### 29. Great bug tracker for mobile teams! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Luciq?** It's super fast to get up and running with Instabug, and the dashboard gives you quick access to the details you are looking for. The integrations are a great productivity tool as well, allowing you to automatically turn bug reports into tickets in your favorite project management software. **What do you dislike about Luciq?** Support for flutter is lacking a little bit behind the other platforms. **What problems is Luciq solving and how is that benefiting you?** Instabug allows my team to quickly identify issues in our Android and iOS apps and gives us all the data we need to quickly take action on those issues and get them resolved. ### 30. Instabug big helper to find bugs inside any application easily **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Luciq?** That different people can share their experience easily, which can lead to really different opinions and perspectives so you can find problems in different areas. **What do you dislike about Luciq?** I can't think of much, but if i had to choose, I'd say that sometimes we are not receiving a screenshot, so maybe a fix to this issue would be great, else than that it looks great **What problems is Luciq solving and how is that benefiting you?** It helps ease interaction between the user and the developer so much, so the application is of best quality ### 31. Instabug helps me stay informed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Luciq?** I appreciate the daily email digest. It allows me to stay on top of all the ongoing issues without being tied to Slack. The site is user-friendly and provides valuable insights. It's always super user friendly for our customers. **What do you dislike about Luciq?** So far no complaints about using Instabug. **What problems is Luciq solving and how is that benefiting you?** Instabug helps us find and resolve bugs in our mobile apps. **Official Response from Kenny Johnston:** > Great! Thanks for the feedback. Glad to hear you are getting value from having your own workflow outside of Slack for app user feedback. Please don't hesitate to reach out to our support team if you run across any issues! ### 32. Detailed insights, amazing customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Sahil G. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Luciq?** InstaBug gives highly detailed information about every metric of the application. The interface is clean and easy to use 5-star support from the InstaBug team! One of the best I've ever encountered in the B2B segment **What do you dislike about Luciq?** While the basic SDK integration is easy and super fast, it took longer to set up all the features we wanted to use, such as custom URL patterns, Repro steps etc. The price is also a bit on the expensive side **What problems is Luciq solving and how is that benefiting you?** InstaBug gives a one-stop-shop for all app-related metrics, as well as features to trace crashes, steps followed by the user leading up to a crash, easy feedback and screen recordings. All these features are available in 2-3 different products in the market, but not all-in-one. ### 33. allows us to interact with our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Luciq?** Customer logs and screen shot from instabug reports. Integration with jira and slack. **What do you dislike about Luciq?** sorting incoming bugs can be better. we use tags but it can be better with some grouping of bugs. maybe like by week/month **What problems is Luciq solving and how is that benefiting you?** interacting with user issues. We use instabug to allow our users to offer suggestions and ask us for help. ### 34. Invaluable tool to grow app business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Luciq?** Once the SDK is integrated, the product features are immediately available. They provide tremendous value for optimizing performance issues as well as communicating with users and collecting feedback and reviews. **What do you dislike about Luciq?** Like any other SDK, there can be some issues that crop up as you update your app. They are few and far between, but the integration is not a one-and-done deal. **What problems is Luciq solving and how is that benefiting you?** A better understanding of app performance issues and bug reporting from users. The ability to measure users' sentiment about our app before asking them to rate or review. ### 35. Instabug is very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Luciq?** I like that all instabug notifications can be sent to our team in a slack channel/message. **What do you dislike about Luciq?** I can't say there is anything specific that I dislike **What problems is Luciq solving and how is that benefiting you?** We are a visitor management platform and being a startup bugs occur its nice to be able to have customers easily report mobile bugs. ### 36. Good product, if only the upsells weren't so blatant **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Luciq?** Easy implementation, as well as ease of use on the client side. **What do you dislike about Luciq?** There are incredibly few features on the paid base tier. Anything of value requires paying substantially more. **What problems is Luciq solving and how is that benefiting you?** Getting feedback from our users is a problem, and Instabug helps solve that easily. ### 37. Excellent tool for customer feedback management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Luciq?** Easy way to report an issue. Requires less than 10 seconds for customer plus for admins is easier to see all the data required to triage an issue reported. **What do you dislike about Luciq?** Very strict on the capabilities. Would like to see other capabilities for customer engagement and retention. **What problems is Luciq solving and how is that benefiting you?** Easy customer feedback management ### 38. Very Good Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Lina D. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Luciq?** Through Instabug, the user can easily define the issue. The user doesn't talk alot and just share a photo or a video of the issue. **What do you dislike about Luciq?** We've noticed some of the bugs the users sending us were not arrived to us. **What problems is Luciq solving and how is that benefiting you?** Reduce the time and the efforts in solving issues. ### 39. It's a really good tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Luciq?** I like that the bugs and crashes come in quickly and with enough data that we can troubleshoot them rapidly **What do you dislike about Luciq?** The UX is missing some features that I would have expected to be there. Since we have an integration with JIRA set up, we can do those queries in JIRA **What problems is Luciq solving and how is that benefiting you?** Allowing users as well as internal team members to submit bugs with screenshots, videos, logs, etc. And crashes. This reduces our troubleshooting time significantly ### 40. Great bug capturing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Luciq?** I really like the amount of data you can capture on how the users operate your software, the traceability you can get in that usage, and how much you can customize the tool to capture what is actually relevant. **What do you dislike about Luciq?** Not so much of a downside, but it is one more library to worry about updating and compatibility. Not a big issue, but something to keep on your radar. **What problems is Luciq solving and how is that benefiting you?** The network logs were especially useful in our project and helped us fine-tune the application. Also, capturing the step-by-step user interactions are a great way to shine a light on the bugs without needing to get in touch with the users every time. ### 41. Very smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Haitham G. | Software developers, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Luciq?** Crashes reports - bug reports - monitoring **What do you dislike about Luciq?** The implementation of the encrpypted files "dsym" **What problems is Luciq solving and how is that benefiting you?** Facilities the tracing of crashes ### 42. User friendly and easy to use for first time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Luciq?** Simple to use and easy to integrate with the sdk **What do you dislike about Luciq?** Better customisation features for the flutter sdk **What problems is Luciq solving and how is that benefiting you?** Getting feedback from the users and contextual crash reporting ### 43. Instabug is detailed **Rating:** 4.5/5.0 stars **Reviewed by:** Carlo Joseph P. | network administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Luciq?** classification of errors received reports of user **What do you dislike about Luciq?** sometimes some graphs are not accessible **What problems is Luciq solving and how is that benefiting you?** you can easily identify the error encountered by user ### 44. Excellent product, awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Luciq?** Intuitive dashboard, great support team. Easy Integration, especially with Swift Package Manager. Instabug engineering team always keep SDK up to date with the latest XCode, OS etc. Can upload dysms via dashboard. Friendly and professional support team is extremely responsive - always get attention within 5 mins in support chat and get any issues and inquires solved under 24 hours, sometimes within the hour! They make the customer feel special! **What do you dislike about Luciq?** No way to remove obsoleted multiple dsyms at once **Recommendations to others considering Luciq:** Please do not hesitate to ask their support team any questions or if you need help even during evaluation. You get the same 1st call treatment before and after you become a customer **What problems is Luciq solving and how is that benefiting you?** Prompt crash reporting and quickly drill down to find root causes of crashes. Able to provide useful custom logs. Network call loggings are helpful. ### 45. Great, convenient way to keep in touch with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Seth Matthew M. | Grad Student, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Luciq?** The GUI is great, uncluttered, and easy to understand. It also provides helpful color coding and tagging that allows you to prioritize which customers you should respond to first. **What do you dislike about Luciq?** I can't think of much that I dislike about this product. It was easy to communicate with customers and work through huge inboxes in a short amount of time. Maybe add a progress bar until an empty inbox? **What problems is Luciq solving and how is that benefiting you?** The big issue was getting feedback at all. Because instabug is so easy, though, customers started to enjoy giving feedback on our langauge app more frequently whcih led to important changes that increased app use. ### 46. Daily Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Luciq?** The repro steps and bug logs are great for helping my team identify issues in our system's backend. **What do you dislike about Luciq?** The data is poor when exporting records. I manually gather information from each ticket and track it in a spreadsheet with my own analytics. **Recommendations to others considering Luciq:** Use it, it's pretty good. **What problems is Luciq solving and how is that benefiting you?** Problems we're solving: identifying bugs and walking users through certain processes within our app. Benefits: helps prioritize what direction to take product development based on user feedback. ### 47. Instabug makes it easy to create surveys for your users. **Rating:** 5.0/5.0 stars **Reviewed by:** Derek P. | Scaled operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Luciq?** Instabug gives the user tools to create surveys for users on a mobile application. **What do you dislike about Luciq?** The structure of the raw data is challenging to work with. **What problems is Luciq solving and how is that benefiting you?** Our company can send out surveys to users to assess the reception on newly released features, builds, etc. ### 48. Easy and complete **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Luciq?** The bug reporting is tool that I sellect for the all the functionality that provide us as an out of the box product **What do you dislike about Luciq?** I miss the possibility to export some data from the console **Recommendations to others considering Luciq:** Improve your customer experience with one tool **What problems is Luciq solving and how is that benefiting you?** Reduce the crash of the app, introduce a beta tester program and recap feedback ### 49. Excellent product. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Luciq?** Simple to use, great functions for conducting surveys and obtaining reviews. Really quick and easy to communicate with users that are experiencing issues. **What do you dislike about Luciq?** Price could be cheaper (but not too bad)! **What problems is Luciq solving and how is that benefiting you?** Ability to communicate with users, app rating remains strong as a result of Instabug. ### 50. Best feedback system for iOS!!! Best customer service too!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon C. | Part-Time Architect/Senior Software Engineer of Mobile, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Luciq?** How easy it is!! How with one click it gives me everything!! (Network logs, nslogs, screens and taps , etc) I’ve been I. The iOS industry for 10 years and never experienced a feedback system so complete and user friendly. I also love how we can create different categories for the users!!! Another huge win. Customer service!! 10 minute return time !!! Amazing!! **What do you dislike about Luciq?** I only wish there was a way to auto send this info for our beta users - because it’s so useful!!! **Recommendations to others considering Luciq:** It takes a while to integrate your network calls if you’re using something non standard. Which we were. So give it time!! Also leverage support, they are fast!! **What problems is Luciq solving and how is that benefiting you?** Getting feedback and reproducing bugs The step by step screenshots before the user submitted the bug or feedback is huge. The network logs attached is a huge win. We don’t waste time asking user which email, or which login or which screen or what they tapped!!! It’s amazing!!! ## Luciq Discussions - [How often do your publish surveys in your apps?](https://www.g2.com/discussions/how-often-do-your-publish-surveys-in-your-apps) - 1 comment, 1 upvote - [Building a startup?](https://www.g2.com/discussions/building-a-startup) - 1 comment, 1 upvote - [How much will it cost me to use Instabug?](https://www.g2.com/discussions/how-much-will-it-cost-me-to-use-instabug) - 1 comment, 1 upvote - [Does Instabug support live apps (app-store-safe)?](https://www.g2.com/discussions/does-instabug-support-live-apps-app-store-safe) - 1 comment, 1 upvote - [How will the SDK affect my app size?](https://www.g2.com/discussions/how-will-the-sdk-affect-my-app-size) - 1 comment, 1 upvote - [View Luciq pricing details and edition comparison](https://www.g2.com/products/luciq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+06%3A29%3A08+-0500&secure%5Bsession_id%5D=25f190e3-28fd-4032-bd65-deffe3c9dde3&secure%5Btoken%5D=4f22c9086037e10ea12d45a3f381fd74a9f94404ef6daf97829b5c6c49df9ef6&format=llm_user) ## Luciq Features **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Crash Monitoring** - Constant Monitoring - Timely Alerts - User Reports and Feedback **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Crash Data** - Report Generation - Crash Solutions - Analytics **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Metrics** - Exit Tracking - Retention - Conversions **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Visitor Information** - User Identification - Search Box **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **System Management** - Security - System Monitoring **Agentic AI - Session Replay** - Cross-system Integration **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Dynamic Transaction Mapping - Cloud Observability ## Top Luciq Alternatives - [Sentry](https://www.g2.com/products/sentry/reviews) - 4.5/5.0 (197 reviews) - [Raygun](https://www.g2.com/products/raygun/reviews) - 4.3/5.0 (122 reviews) - [Bugsee](https://www.g2.com/products/bugsee/reviews) - 4.9/5.0 (18 reviews)