LucidLink Reviews & Product Details

Implementing LucidLink really changed how we handle files as a team. I finally said goodbye to the usual mess of synced folders. Before, using different storage tools, there was always some file that didn’t update or someone working on an old version without realizing it. Now I work directly in the shared space and you can really feel the difference, especially when reviewing heavy files. I don’t have to wait for full downloads anymore just to check something quickly. The file opens almost instantly because it only loads what I actually need at that moment. It’s one of those subtle changes that you really appreciate once you deal with it every day. Review collected by and hosted on G2.com.

I wouldn’t say I’ve had any major issues, but there are definitely a few things that could be smoother. For example, the initial setup can get a bit technical if you’re not very experienced. It’s not exactly a plug-and-play thing for everyone. Review collected by and hosted on G2.com.

The first time I tried LucidLink was honestly out of pure need. My team was drowning in huge files and a total mess of duplicate versions. What really won me over is that it’s not the typical cloud storage where you have to wait forever for everything to sync. I can literally work with my files like they’re on my own computer, but without taking up space or wasting time downloading stuff. They’ve improved it a lot over time too, adding creative integrations and security features like snapshots that give you real peace of mind. Review collected by and hosted on G2.com.

That said, let’s be real, it’s not magic. Like anything cloud-based, if your internet connection gets shaky, you’ll feel it. It’s not really a flaw of the tool itself, but it can definitely affect your workflow if your network isn’t stable. Review collected by and hosted on G2.com.

The platform is an ideal tool for most organisations because it offers secure file management, with zero-knowledge encryption that ensures complete privacy, control, and confidentiality when accessing sensitive data files. The software also impresses me with its clean interface, so users face little to no steep learning curve and can use it easily. In addition, its stability in handling heavy files and its seamless remote access help keep work synchronised effortlessly each day for modern distributed teams worldwide. Review collected by and hosted on G2.com.

One downside of the platform is the lack of a built-in cloud backup feature, which would make data protection simpler and minimise the extra effort required to manage backups externally. Even so, it’s a significant tool for real-time access to complex files. Review collected by and hosted on G2.com.

My team can reliably and quickly access our files from anywhere we have an internet connection. Even when working on tradeshow booth layouts and video editing, the team has been able to keep projects moving both in and out of the office. And, in instances where we have encountered issues, the support team at Lucid has been great. Super responsive and diligent - always getting us up and sprinting in no time. Review collected by and hosted on G2.com.

Most of the issues we have experienced with the system have been due to monitoring apps that our corporate IT team has installed on the network - some of which were unknown to us until we encountered an issue. In those instances, the Lucid team has always made time to connect with our IT folks and help troubleshoot a solution. Review collected by and hosted on G2.com.

What we like best about LucidLink is how seamlessly it fits into our day to day workflow without forcing our team to change how they work. As a marketing agency managing large creative files across designers, strategists, and external partners, speed and accessibility are critical. LucidLink gives our team the ability to open and work from files instantly without the delays of traditional cloud syncing or the headaches of version control.

The biggest difference for us has been collaboration. Our creative team can work on the same file structure in real time, whether they are in the office or remote, and it feels like everyone is connected to the same local server. That alone has eliminated hours of file transfers and reduced operational friction across projects.

Performance has been excellent, especially when working with large assets like video, high resolution graphics, and web design files. Setup was straightforward, and once implemented, it quickly became a foundational part of our infrastructure rather than “just another tool.”

If there is one area we are excited to see continue evolving, it would be even deeper administrative visibility and reporting so leadership can better understand usage patterns and storage behavior across teams. That said, the platform is already incredibly strong and continues to improve.

LucidLink has helped us scale more efficiently while keeping our team agile, and it has become a critical part of how we deliver work to our clients. Review collected by and hosted on G2.com.

One area we would love to see continue improving is administrative insight and reporting. As our team scales, having more granular visibility into user activity, storage trends, and workspace utilization would help leadership plan more proactively and optimize how we structure projects.

There can also be a small learning curve for team members who are used to traditional cloud storage platforms. However, once they understand how LucidLink functions, adoption becomes very natural.

Beyond that, our experience has been overwhelmingly positive. The platform is reliable, fast, and clearly built with modern, distributed teams in mind. Most of what we’d like to see are enhancements rather than fixes, which speaks to the strength of the product overall. Review collected by and hosted on G2.com.

I really like LucidLink's ease of use. I find that adding editors quickly is a helpful feature. I also appreciate being able to work offline, and I’ve noticed that even with a slow Internet connection, it doesn't really make a difference thanks to the local cache. It's so quick. Review collected by and hosted on G2.com.

Honestly, the communication and the delay of crucial updates, like new features, have been the most frustrating part. I mean, they've been promising this new update since November, actually, September 2024 right. 2025. And, you know, that was, what, six months ago at this point? And they're not updating us about that. I really want some of those new features on the updated platform, and they don't seem to care much about helping us upgrade. Also, the setup process is kind of annoying, especially on a Mac, because you have to go into the settings to reduce security, which is kind of airy, honestly. It's a painful setup process. Review collected by and hosted on G2.com.

Once set up LucidLink is great for storing our files on the cloud so they're accessible at all times. We have a large number of projects and assets and the speed is great when uploading and accessing projects compared to our previous set up. For a small team like us the price is great for what you get Review collected by and hosted on G2.com.

The only thing I think LucidLink might be missing is a way to share a specific file/folder location with someone externally as we would currently have to create a new user and get them to install LucidLink on their own computer. There are times we need to share large amounts of assets with an external source once off, we end up having to use other means to provide the files, but I appreciate this might not be the easiest to implement currently Review collected by and hosted on G2.com.

- The user interface is simple and easy to navigate, and it’s great even for those who are less tech-savvy.

- It’s reliable and works consistently — our creative team use it everyday.

- Files stored on LucidLink load really fast.

- Integration with File Explorer and Finder makes it extremely convenient to use, especially the menu items like Pin and Share link. Review collected by and hosted on G2.com.

It’s more expensive than competitors like Shade. It would be amazing if it included basic asset management features. The file pinning feature is good, but I can’t truly use it offline because I still need to mount the file space while online first before I can see any of my files, including the pinned ones. Review collected by and hosted on G2.com.

LucidLink's block-level streaming technology is an incredible boon for video editors looking to share large files. We can collaborate as a team on footage as soon as it starts uploading to the drive, and we have been able to utilize our own Cloud Storage platforms that scale with us as needed. This is so much better than an on-prem server, requires less maintenance, and allows editors from all over the world to access our footage. Review collected by and hosted on G2.com.

There is not much to dislike, other than latency issues on slow internet connections. This is to be expected, and can be mitigated by pinning particular folders to your cache if your connection is slow. Overall this limitation is expected with the technology. Review collected by and hosted on G2.com.

What I like most about LucidLink is that it allows you to work on the same platform and share content with people from various countries. I had never known before that you could have a platform where you can share work in this way, and honestly, I was surprised and pleased that it exists. Review collected by and hosted on G2.com.

Sometimes LucidLink crashes when I use heavy programs like Premiere or After Effects. It's not just a problem for me, but also for my work group. This happens especially with heavy programs, which should be improved to prevent the programs from closing unexpectedly. Although it has happened to me a few times personally, it happens more often to my colleagues. Review collected by and hosted on G2.com.