--- title: LoyaltyLion Reviews meta_title: 'LoyaltyLion Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 606 reviews by the users' company size, role or industry to find out how LoyaltyLion works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 606 scale: '5' date_modified: '2026-07-20' parent_category: name: Demand Generation url: https://www.g2.com/categories/demand-generation --- # LoyaltyLion Reviews **Vendor:** LoyaltyLion **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 606 ## About LoyaltyLion LoyaltyLion is a customer loyalty platform specifically designed to assist ecommerce brands in creating and managing rewards programs. The platform is tailored for direct-to-consumer brands, particularly those in the apparel, beauty, health and wellness, and consumer goods sectors, operating on platforms such as Shopify, Shopify Plus, and Shopify POS. By leveraging LoyaltyLion, brands can enhance customer engagement through VIP tiers and referral programs, ultimately increasing repeat purchase rates, reducing reliance on discounts, and boosting customer lifetime value. The platform allows customers to earn points through a variety of activities, including purchases, product reviews, referrals, social media interactions, and even personalized actions. These points can be redeemed for various rewards, such as vouchers, gift cards, free products, shipping options and custom rewards. Unlike traditional loyalty programs that often rely on pop-up widgets, LoyaltyLion provides a seamless and fully embedded experience within the online store. Customers can view their points balance directly on product pages and redeem rewards at checkout, creating a more integrated shopping experience. Key features of LoyaltyLion include customizable points and earning rules, which can be configured out-of-the-box or through custom API-triggered actions. The platform supports multi-level VIP tiers, each offering exclusive perks such as automatic free shipping, percentage discounts, and early access to sales or product launches. Additionally, the referral system includes shareable links with built-in fraud protection, enabling brands to manage their loyalty programs securely and effectively. LoyaltyLion also provides valuable insights through its customer lifetime value (CLV) analytics and segmentation tools. Real-time dashboards track loyalty-attributed revenue and repeat purchase rates, while automated customer segments help brands target their marketing efforts more effectively. The platform supports multichannel loyalty, allowing customers to earn and redeem points both online and in physical store locations through Shopify POS integration. Furthermore, LoyaltyLion integrates with over 50 tools, including email marketing platforms, helpdesk solutions, and workflow automation tools, enabling brands to create comprehensive loyalty strategies. With advanced AI functionality, LoyaltyLion enhances the effectiveness of loyalty campaigns by offering recommendations on promotion timing, reward combinations, and campaign segmentation. The AI features also facilitate quicker translations of loyalty programs into over 130 languages, ensuring that brands can maintain their unique tone of voice across diverse markets. Recognized as the leading product for mid-market brands in the Loyalty Management Software category on G2 from 2024 to 2026, LoyaltyLion has established itself as a trusted partner for over 12 years, collaborating with more than 10,000 ecommerce brands to drive customer loyalty and engagement. ## LoyaltyLion Pros & Cons **What users like:** - Users value the **exceptional customer support** from LoyaltyLion, highlighting helpful account managers and seamless integrations. (156 reviews) - Users commend the **ease of setup** and exceptional support of LoyaltyLion, ensuring a seamless rewards experience. (134 reviews) - Users find it easy to launch loyalty programs with **quick setup and customizable options** that enhance brand engagement. (83 reviews) - Users commend the **easy setup** of LoyaltyLion, appreciating quick resolutions and great communication throughout the process. (79 reviews) - Users highlight the **easy integrations** of LoyaltyLion with existing tech stacks, enhancing overall user experience and functionality. (75 reviews) - Rewards System (72 reviews) - Users commend the **phenomenal onboarding support** from LoyaltyLion, making the setup process smooth and effective. (69 reviews) - Setup Ease (51 reviews) - Features (49 reviews) - Helpful (47 reviews) **What users dislike:** - Users find **limited customization** challenging, making it difficult to adapt the program to their needs efficiently. (37 reviews) - Users feel a **lack of customization** options in LoyaltyLion, limiting their ability to tailor rewards and layouts effectively. (22 reviews) - Users express concerns about **poor support** , citing delays and limited availability for urgent queries and assistance. (20 reviews) - Users find **limited functionality** in LoyaltyLion, with design constraints and unexposed features complicating their experience. (19 reviews) - Users find **integration issues** with LoyaltyLion frustrating, especially pertaining to outdated APIs and limited customization options. (16 reviews) - Users find the **rewards system ineffective** , as it lacks engagement and customization options, impacting overall satisfaction. (16 reviews) - Setup Difficulties (16 reviews) - Lack of Integrations (15 reviews) - Difficult Setup (13 reviews) - Onboarding Issues (12 reviews) ## LoyaltyLion Reviews ### 1. Clear, Easy-to-Navigate Interface That’s Simple to Work With **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about LoyaltyLion?** I like the interface; it’s easy to work with. It’s clear to navigate, and everything is neatly organised across the pages. **What do you dislike about LoyaltyLion?** I don’t like that it’s quite sensitive to clicks and touches. Sometimes, if it doesn’t load right away and I click twice, the action ends up happening twice. **What problems is LoyaltyLion solving and how is that benefiting you?** It is allowing customers to generate points and use them against their accounts to add to their subscriptions **Official Response from Fiona Thompson:** > We're thrilled that you find our interface easy to work with. It's fantastic to hear how LoyaltyLion is enabling customers to earn and utilize points for their subscriptions. ### 2. Effortless Setup and Powerful Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Neil C. **Reviewed Date:** December 22, 2025 **What do you like best about LoyaltyLion?** I use LoyaltyLion for our ecommerce website and have been really pleased with it. The platform is packed with functionality yet remains simple to administer, and everything just works reliably. I especially appreciate the seamless integration with Shopify and Klaviyo, which made connecting it into our existing tech stack straightforward. Our contact, Hannah, has been fantastic throughout, supporting the program really well with valuable insights and suggestions. **What do you dislike about LoyaltyLion?** Nothing in particular **What problems is LoyaltyLion solving and how is that benefiting you?** I use LoyaltyLion to support our referral scheme, advocacy, and encourage repeat customers. The platform is simple and easy to administrate. **Official Response from Fiona Thompson:** > Thank you for your positive feedback! We're delighted that you find our platform simple to administrate and that the integration with Shopify and Klaviyo has been seamless for you. We're also glad to hear that Reya provided excellent onboarding support. We appreciate your support! ### 3. Intuitive Reporting Dashboard and Easy Rewards Program Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about LoyaltyLion?** Intuitive dashboard for reporting and quick performance snapshots, with an easy-to-use UI for managing rewards programme rules and tier benefits. **What do you dislike about LoyaltyLion?** Sometimes Support can be a little delayed for more urgent queries. **What problems is LoyaltyLion solving and how is that benefiting you?** Easily adjust tier settings for the Me&Medik8 rewards programme, including configuring monetary rewards, product rewards, discounts, and other loyalty incentives. **Official Response from Fiona Thompson:** > Thank you for your feedback! We're pleased that you find our dashboard and rewards program management helpful for your Me&Medik8 rewards program. We understand the importance of timely support and are working to address any delays in our response times. ### 4. Fantastic Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christa L. | Director of eCommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about LoyaltyLion?** Sathiya - was amazing, she handled my questions quickly and efficiently! Always happy with Loyalty Lion. The Loyalty Lion app is the best option available on Shopify and allows us to manage our customers' points and give them extra perks. Top-notch program! - Christa@porterlyons.com **What do you dislike about LoyaltyLion?** Honestly, there’s nothing negative to say—Loyalty Lion is a fantastic program! **What problems is LoyaltyLion solving and how is that benefiting you?** Always happy with Loyalty Lion. The Loyalty Lion app is the best option available on Shopify and allows us to manage our customers' points and give them extra perks. Top-notch program! **Official Response from Fiona Thompson:** > Thank you for your positive feedback! We're glad to hear that you find our program easy to navigate and that you've had a superior customer service experience. We're committed to keeping our customers happy and we're thrilled to hear that you're benefiting from earning points per purchase. ### 5. Easy to use and really helps with repeat customers **Rating:** 5.0/5.0 stars **Reviewed by:** Dvir N. | Head of Design & Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about LoyaltyLion?** It’s super easy to use and set up and works smoothly with Shopify. I like that customers can earn points in lots of different ways. It’s fun for them and makes them come back more often. I also like the amount of customization we can do with the web page to match our brand. Freya, from the onboarding team, has been great whenever I had questions. **What do you dislike about LoyaltyLion?** I liked the floating widget you used to have. Too bad its gone. **What problems is LoyaltyLion solving and how is that benefiting you?** It's allowing us expand our offering for customers, and plan longer with the thought that with Loyaltylion we most likely win them back as returning customers. **Official Response from Fiona Thompson:** > Thank you for sharing your positive experience with LoyaltyLion. We're pleased to hear that the platform has helped you expand your offering for customers and plan for longer-term customer retention. We'll make sure to pass your compliments along to Freya from the onboarding team. ### 6. Great Loyalty Program and a Team That Troubleshoots Anything **Rating:** 5.0/5.0 stars **Reviewed by:** Reece F. | Brand Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about LoyaltyLion?** Great loyalty program with a solution for most ideas! Team are willing to troubleshoot anything and are great at making different time zones work! **What do you dislike about LoyaltyLion?** A few select offerings still not available within the framework. **What problems is LoyaltyLion solving and how is that benefiting you?** CRM, loyalty, perks and benefits **Official Response from Fiona Thompson:** > We're delighted to hear that you're pleased with our loyalty program and the support from our team! Thanks for taking the time to share your experience and good luck with your program! ### 7. Robust Shopify Integration, but Pricing Feels High **Rating:** 3.5/5.0 stars **Reviewed by:** Altaf A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about LoyaltyLion?** Robust and good integration with Shopify **What do you dislike about LoyaltyLion?** Pricing is on the higher side compared to others **What problems is LoyaltyLion solving and how is that benefiting you?** Allowing us understand behaviour from our loyal customers **Official Response from Fiona Thompson:** > We're glad to hear that you find our integration with Shopify robust and effective. We appreciate your feedback and will take it into consideration as we continue to improve our offerings. ### 8. A great onboarding process & can't wait to continue using Loyalty Lion! **Rating:** 5.0/5.0 stars **Reviewed by:** Craig R. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about LoyaltyLion?** Incredibly easy onboarding process thanks to Reya! Really looking forward to seeing how our repeat customer rates increase and how much our customers will love this loyalty program. I've tried multiple other loyalty program apps over the past few years and Loyalty Lion are clearly the best in the space, the most knowledgable and really care about new features & helping their customers generate more revenue. **What do you dislike about LoyaltyLion?** Nothing, everything was incredibly simple and clearly set out. **What problems is LoyaltyLion solving and how is that benefiting you?** Customer Loyalty; using their app to reward our customers and encourage repeat orders. **Official Response from Fiona Thompson:** > We're thrilled to hear that you had a great onboarding experience with Reya! We're excited to help you increase your repeat customer rates and see your loyalty program succeed. ### 9. Perfect integration with Shopify and Klaviyo **Rating:** 5.0/5.0 stars **Reviewed by:** Javier M. | Loyalty Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about LoyaltyLion?** We use it together with Shopify and Klaviyo and the integration is really good. Also the data gives great insights on the evolution of the programme and is incredibly simple to use and understand. For me, when choosing a software, the customer service is key and with LL, it is superb. I would totally recommend it to anyone looking to offer an easy-to-use and manage loyalty programme. **What do you dislike about LoyaltyLion?** The data is not split between Shopify WEB and POS and it would be ideal to track these separately. I do not like that the system automatically creates accounts for all POS purchases with an email associated to them. Therefore it accounts buyers as loyalty members even though they have not proactively signed up for the programme. I checked with other suppliers and it's always this way, so it must be the standard. Also, you can disable this if desired. **What problems is LoyaltyLion solving and how is that benefiting you?** We want to engage with customers beyond purchases, create an emotional link, reward them for their loyalty. Loyalty Lion provides us the tools to do so. Also, it gives great insights on customers behaviour. **Official Response from Fiona Thompson:** > We're thrilled to hear that you are enjoying the seamless integration with Shopify and Klaviyo, as well as finding the data insights and ease of use valuable. We appreciate your feedback on POS too! ### 10. Quickest customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Andressa P. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about LoyaltyLion?** I would say over the last few years there have been loads of improvement on the platform and now the analytics are even better! So, I think the analytics possibilities are the best thing but also, the biggest star for me is the customer service team. They're quick and to the point. Really good! **What do you dislike about LoyaltyLion?** I think for me to be 100% satisfied I would need a bit more of the integration with Klaviyo to be used for flows. Say for example we have the points redemption at checkout activated right now, i would like to be able to send through Klaviyo a flow saying to people that their points are gonna expire. Because we don't use vouchers this is not an option right now. I think another thing is that I would have to turn to the emails that are sent through LL and they have to be coded in to look more on brand. So I need external work to be done in order to achieve what I want. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty Lion is now the best tool we have to reward our customers and make them keep coming back. By having the incentive of earning points and claiming them easily at checkout, offering double points days and other perks, we retain customers for longer. **Official Response from Fiona Thompson:** > It's great to hear that LoyaltyLion is helping you with customer retention. We're committed to continuously improving our platform to better serve your needs. ### 11. LoyaltyLion: Exceptional Customer Retention Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Solène V. **Reviewed Date:** February 09, 2026 **What do you like best about LoyaltyLion?** I enjoyed the customer service provided by LoyaltyLion. The people I'm working with are extremely responsive and thorough. I also enjoy the ease with which I can use LoyaltyLion when working in Klaviyo with the triggers. **What do you dislike about LoyaltyLion?** So far there is nothing I dislike **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion helps my clients retain their customers longer and increases their lifetime value and average order value. **Official Response from Fiona Thompson:** > Thank you for your kind words about our customer service and the ease of use with Klaviyo triggers. We're glad to hear that LoyaltyLion is helping your clients retain customers and increase their lifetime value and average order value. ### 12. Effortless Loyalty Management with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke O. | Senior CRM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about LoyaltyLion?** At Medik8 we love the ease of using Loyalty Lion. Hannah has also done a fantastic job of getting us access to any new functionality which is still within the beta so we can test and learn even quicker. **What do you dislike about LoyaltyLion?** I think the reporting has improved vastly this year, however it could still do with some further improvements. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty lions ability to expire points and vouchers now has been a huge benefit to us and something we were looking forward to for a long time. Adding the urgency messaging around expiry has generated significant additional revenue for us. **Official Response from Fiona Thompson:** > Thank you for your positive feedback! We're glad to hear that you find LoyaltyLion easy to use and that our support team has been helpful in providing access to new functionality. We appreciate your feedback on reporting and will continue to work on improvements in that area. ### 13. Effortless Setup and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Laura M. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about LoyaltyLion?** It was really straightforward setting everything up, the only delays were on our end. Any issues were sorted quickly, communication was great. **What do you dislike about LoyaltyLion?** It would be nice if it supported multiple languages. **What problems is LoyaltyLion solving and how is that benefiting you?** We previously had a loyalty programme, which we discontinued when we moved to Shopify. With customers struggling economically, it seemed right to bring something similar back, where we have a bit more control. **Official Response from Fiona Thompson:** > We're thrilled to hear that you had a great experience with our setup process and support. Your feedback on multiple language support is valuable, and we will consider it as we continue to improve our platform. ### 14. Smooth Onboarding & Fantastic Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Conor J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about LoyaltyLion?** Sammy Newton was great We’ve had such a positive experience getting set up with LoyaltyLion. The onboarding process was seamless from start to finish clear communication, timely check-ins, and genuinely helpful guidance at every step. Sammy and the team made sure we felt supported and confident using the platform. The app itself is intuitive and offers great flexibility for customisation, which is perfect for a brand like ours. We're already seeing how it’s going to add real value to our customer experience and community building. Highly recommend for any brand looking to build long-term loyalty in a thoughtful, strategic way. Excited for what’s to come! — Conor, Cozy Crew Club **What do you dislike about LoyaltyLion?** Slightly draw out to get setup but worth it! **What problems is LoyaltyLion solving and how is that benefiting you?** LTV AND CAC **Official Response from Fiona Thompson:** > We're thrilled to hear that you had a positive onboarding experience with LoyaltyLion and that Sammy provided fantastic support. We appreciate your recommendation and look forward to helping you build long-term loyalty for your brand! ### 15. Seamless Klaviyo Integration, But Reporting Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Natacha F. | CRM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about LoyaltyLion?** The integration between LoyaltyLion and Klaviyo is extremely helpful for daily use, making it easier to segment and personalize customer communications. **What do you dislike about LoyaltyLion?** The reporting is not fantastic, the dashboard is great since it has changed in last couple of years. there are still limitations especially when it comes to tier expiration properties. **What problems is LoyaltyLion solving and how is that benefiting you?** Helping us to track our loyal customers and in turn helping us segment higher tiers for special offers and content. **Official Response from Fiona Thompson:** > It's great to hear that LoyaltyLion's integration with Klaviyo has made it easier for you to track and segment loyal customers. We value your feedback about the reporting and dashboard limitations, and we are actively working on improvements to provide a more comprehensive and user-friendly experience. ### 16. Worked with Loyalty Lion at Craft Gin Club **Rating:** 4.0/5.0 stars **Reviewed by:** Larry E. | Operations and Tech Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about LoyaltyLion?** Software is something that you can setup and know its just doing the job in the background. Worked well for our Ecom side of the bussiness. The human side of the tool is also strong: responsive support, onboarding help, and strategic reviews. Support was always availble from Hannah and Sam. **What do you dislike about LoyaltyLion?** Nothing abou the product was an issue, We were just not able to make it fit the Subscription space the way we wanted it to. **What problems is LoyaltyLion solving and how is that benefiting you?** Giving customers points on their spend, tiers and rewards for actions. **Official Response from Fiona Thompson:** > We're glad to hear that you found LoyaltyLion easy to use and that you found the support team to be responsive and helpful. Wishing you lots of luck with future subscriptions! ### 17. Flexible Dashboard with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Noah L. **Reviewed Date:** February 02, 2026 **What do you like best about LoyaltyLion?** I like the dashboard and the flexibility that LoyaltyLion offers. It really helps with analytics and allows us to customize our rewards program effectively. The initial setup was easy too, which is always a plus. **What do you dislike about LoyaltyLion?** I would like more integrations. **What problems is LoyaltyLion solving and how is that benefiting you?** I use LoyaltyLion to encourage repeat purchasing. The dashboard helps with analytics, and the flexibility allows us to customize. **Official Response from Fiona Thompson:** > Thank you for your positive feedback on our dashboard and setup process. We understand the importance of integrations and are continuously working to expand our capabilities. We're thrilled to hear that LoyaltyLion is helping you encourage repeat purchasing! ### 18. User-Friendly Loyalty Program with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about LoyaltyLion?** Been a great lever for us to grow our returning customer base **What do you dislike about LoyaltyLion?** I'd love to more easily update the design of our loyalty page **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion helps with customer retention and is user-friendly, making it easy to set up rules and rewards. This allows me to move fast and make optimizations easily. **Official Response from Fiona Thompson:** > We're glad to hear that LoyaltyLion has helped improve your retention rates. We value your input on the customer view and will strive to make it more intuitive for your convenience. ### 19. Easy-to-use loyalty solution with strong support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about LoyaltyLion?** LoyaltyLion makes it simple to launch a loyalty program thanks to many pre-built flows that only need branding adjustments. The customer support team is quick and very helpful, and the platform offers a wide range of technical implementations. Continuous updates and problem-solving show that the product is actively improved. **What do you dislike about LoyaltyLion?** The multi-language support is still weak compared to other areas of the platform. Expanding and improving this would make it much stronger for international stores. **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion makes it easy to keep customers coming back by rewarding them in simple, clear ways. The pre-built flows save us a lot of time, and the platform gives us enough flexibility to match everything to our brand. It helps us build stronger connections with customers and boost repeat orders without too much extra work. **Official Response from Fiona Thompson:** > Thank you for your positive review! We're glad to hear that LoyaltyLion has helped you launch a successful loyalty program and save time. We understand the importance of multi-language support and are working on enhancing this aspect of our platform. ### 20. Amazing experience with Reya! **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Lucia M. | Web manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about LoyaltyLion?** Reya was extremely attentive and proactive throughout the entire onboarding process. She explained step by step the actions that my team and I needed to follow. Her response time was impeccable at all times, and she was always kind and patient in all our meetings. I would not hesitate to work with her and Loyalty Lion again on future projects. **What do you dislike about LoyaltyLion?** Nothing comes to mind at the moment. It was easy. **What problems is LoyaltyLion solving and how is that benefiting you?** We are fortunate to have a very loyal customer base. We wanted to create something to say thank you and to attract new recurring customers. **Official Response from Fiona Thompson:** > We're thrilled to hear about your amazing experience with Reya! We'll be sure to pass along your kind words to her and the team. Thank you for choosing LoyaltyLion for your customer loyalty needs. ### 21. Incredible Onboarding Experience and Fast Setup! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen B. | Head of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about LoyaltyLion?** Loyalty Lion made our transition from our previous loyalty app provider incredibly smooth. From onboarding to setup, the entire process was seamless and well-organized. I especially loved the fact that there were custom rules that could be created where this wasn't available on our previous loyalty provider - they were exactly what we needed. The migration was impressively quick, with no disruptions to our customers, who didn’t notice any changes on their end. We were able to successfully launch our new loyalty program within just a month. **What do you dislike about LoyaltyLion?** The only improvement I’d suggest is around customer support availability. It would be great if their chat widget offered real-time assistance, rather than simply directing all inquiries to our onboarding manager. Due to time zone differences, responses often came later via email, which limited the usefulness of having a live chat feature for quick questions. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty Lion has expanded our ability to engage and reward customers by offering a wider range of reward options and customizable rules. This flexibility allows us to create a more tailored and impactful loyalty experience. Additionally, the platform’s seamless integration with tools we already use, like Klaviyo and Shopify, has significantly streamlined our backend operations—making it easy and efficient to access and manage customer data across platforms. **Official Response from Fiona Thompson:** > We're thrilled to hear that you had an incredible onboarding experience and that the setup process was fast and seamless! We're glad that our custom rules and quick migration met your needs. Thank you for the feedback on customer support availability—we'll definitely take that into consideration for improvement. We're pleased that LoyaltyLion has expanded your ability to engage and reward customers, and that the seamless integration with your existing tools has streamlined your operations. ### 22. Customer Service above and beyond **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about LoyaltyLion?** I like Loyalty Lion bc they dont want to cross sell you other bundles. They do Loyalty and they do it well, and their customer support, shout out Sammy, goes above and beyond...even checking on our account. **What do you dislike about LoyaltyLion?** Although not having any other options, there are a few more features that Loyalty Lion might be able to integrate that I would like to take advantage of. We did have some issues starting up and making sure profiles were all up and running with the proper points, but that was to be expected and Sammy made it easy. **What problems is LoyaltyLion solving and how is that benefiting you?** Retention, and allowing us to communicate with our existing customers something of value to them - vs just another sales type email **Official Response from Fiona Thompson:** > We're delighted to hear that you've had a positive experience with our customer support, particularly with Sammy. We appreciate your feedback on the features and integration, and we'll use it to continue improving our platform. It's great to know that LoyaltyLion is assisting you with customer retention and providing value to your existing customers. ### 23. Facilitate Loyalty and Recurring Purchases **Rating:** 5.0/5.0 stars **Reviewed by:** M B. **Reviewed Date:** February 02, 2026 **What do you like best about LoyaltyLion?** I really like the ease of use of LoyaltyLion. I also appreciate that its integrations are simple and user-friendly. Additionally, the initial setup was very straightforward. **What do you dislike about LoyaltyLion?** the integration with Odoo and not being able to use it in physical stores. **What problems is LoyaltyLion solving and how is that benefiting you?** With LoyaltyLion, I see the favorite products of our loyal customers, helping me to acquire customers and achieve repeat purchases. **Official Response from Fiona Thompson:** > We're thrilled to hear that LoyaltyLion has helped you identify the favorite products of your loyal customers, enabling you to attract new customers and drive repeat purchases. We understand your concerns about the integration with Odoo and using LoyaltyLion in physical stores, and we're constantly working to enhance our platform to better serve our customers. ### 24. Smooth Experience with Enhanced Loyalty Features **Rating:** 5.0/5.0 stars **Reviewed by:** Agatha W. **Reviewed Date:** January 29, 2026 **What do you like best about LoyaltyLion?** I like how LoyaltyLion provides clean, branded loyalty pages that enhance trust and professionalism. The initial setup was fast, which was a pleasant surprise. **What do you dislike about LoyaltyLion?** I think LoyaltyLion could improve with more native subscription loyalty features. **What problems is LoyaltyLion solving and how is that benefiting you?** I use LoyaltyLion for driving repeat purchases and spend with double point events, solving the issue of customers ignoring emails and SMS. **Official Response from Fiona Thompson:** > We're thrilled to hear that you find our branded loyalty pages trustworthy and professional, and that the initial setup was fast. Your feedback about native subscription loyalty features is valuable and will be considered for future updates. ### 25. LoyaltyLion has been a great partner, offering smooth setup support for Lulusar's loyalty program. **Rating:** 5.0/5.0 stars **Reviewed by:** Zarak A. | Manager Consumer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about LoyaltyLion?** What I like best about LoyaltyLion is the exceptional support from their team—especially our onboarding manager Freya Morrison, who guided us through every step with care and clarity, and Luana Stoica, the Onboarding Team Lead, whose follow-ups ensured everything stayed on track. The in-app experience is seamless and user-friendly, and the analytics dashboard offers valuable insights that help us understand customer behavior and drive engagement effectively. **What do you dislike about LoyaltyLion?** While the platform works seamlessly overall, a few additional features would make it even better—such as the ability to assign point values to experiential rewards like event invites or designer consultations. Currently, we manage these manually, but having an option to deduct points automatically for such rewards would add great flexibility for brands that want to offer more than just discounts. **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion is helping us drive customer retention by rewarding repeat purchases and engagement, which has strengthened brand loyalty and increased customer lifetime value. **Official Response from Fiona Thompson:** > It's great to hear that LoyaltyLion is helping to increase purchase frequency and long-term customer lifetime value for your business. We're committed to continuously enhancing our platform to meet the evolving needs of our customers. ### 26. Excellent Service and Platform Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about LoyaltyLion?** Easy to use and has great functionality. Continually improving and evolving the platform so as a brand we can keep updating our loyalty programme to make it even better. Our customer success manager Hannah Cook also adds to much to the way we use Loyalty Lion. From helping define our stratgey to always being on hand to answer any questions, our programme would be where it is without her. **What do you dislike about LoyaltyLion?** Could have better capabilities within integrations such as Klaviyo. Would be great to take loyalty email content and automations to the next level. E.g. being able to dynamically pull into a campaign how many points they need to earn until they reach their next reward. **What problems is LoyaltyLion solving and how is that benefiting you?** loyalty lion helps us keep track of our top customers in terms of behaviour and also allows us to reward them. We have seen an uplift in repeat purchases and it's great to see our loyalty members repeat purchashing and having higher aov than our non loyalty customers. **Official Response from Fiona Thompson:** > It's fantastic to hear that LoyaltyLion has helped you track your top customers' behavior and reward them accordingly. We're delighted that you've seen an uplift in repeat purchases and higher AOV from your loyalty members. It's our goal to continue providing value to your brand through our platform. ### 27. Exceptional on-boarding experience with Loyalty Lion. **Rating:** 5.0/5.0 stars **Reviewed by:** Derek S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about LoyaltyLion?** My onboarding process was seamless. Freya, our onboarding manager, made everything incredibly smooth. She was responsive, knowledgeable, and with me every step of the way. The platform itself is intuitive and easy to navigate. I felt well-equipped and supported to build and manage our loyalty program confidently from day one. Their pricing, compared to the level of service and platform functionality, is more than fair and reflects strong value for what you get. **What do you dislike about LoyaltyLion?** So far, our experience has been overwhelmingly positive. If I had to nitpick, it would be great to see even more flexibility in customizing the front-end experience without needing heavy developer involvement. But overall, no major complaints. **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion is helping us solve the challenge of increasing customer retention and lifetime value. As a brand that values deep community connection, we needed a tool that rewards engagement and makes customers feel part of something bigger. LoyaltyLion gives us a clean, easy-to-manage system to incentivize repeat purchases, referrals, and loyalty, ultimately creating stronger relationships and boosting revenue. **Official Response from Fiona Thompson:** > It's great to hear that LoyaltyLion is helping to increase purchase frequency and long-term customer lifetime value for your business. We're committed to continuously enhancing our platform to meet the evolving needs of our customers. ### 28. Effortless Shopify Integration with All the Features We Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Steven M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about LoyaltyLion?** Very easy integration into our shopify site and it has all of the options that we needed for our our programme. **What do you dislike about LoyaltyLion?** Dashboard can be a little tricky to navigate sometimes. **What problems is LoyaltyLion solving and how is that benefiting you?** It has helped us with customer retention. **Official Response from Fiona Thompson:** > We're pleased to hear that LoyaltyLion has been beneficial for customer retention. Thank you for sharing your experience with us. ### 29. Excellent Loyalty Program and Support, but Referral Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about LoyaltyLion?** The LL team is super friendly and lovely to work with. Their Loyalty program is very solid and great for a growing brand. Their integrations are well built out and have been seamless to integrate with our tech stack. Hannah Parker is a wonderful CSM. Speaking to her always lights up my day and she is a great problem solver. **What do you dislike about LoyaltyLion?** Their referral program is a bit clunky. I also wish they moved more quickly on their roadmap and provided support on US hours. **What problems is LoyaltyLion solving and how is that benefiting you?** Allows us to provide loyalty perks to our top tier customers which enhances our retention program. **Official Response from Fiona Thompson:** > We're delighted to hear that you've found our team and loyalty program to be valuable. Your feedback about the referral program and support hours is important to us, and we are committed to making improvements in these areas. ### 30. Easy to use and a great tool to improve Churn **Rating:** 5.0/5.0 stars **Reviewed by:** Arsalan A. | Head of Marketing and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about LoyaltyLion?** We’ve been using LoyaltyLion for several months now and it’s been a game-changer for customer retention. The platform is incredibly easy to set up and manage, even without a technical background. The integrations with Shopify and Klaviyo are seamless, and we’ve been able to automate key parts of our loyalty journey. The support team (Reya & On-boarding team) has also been great! Quick to respond and super helpful when we’ve had questions. Would definitely recommend LoyaltyLion to any brand looking to build loyalty and improve retention. **What do you dislike about LoyaltyLion?** Flexibility of use could be improved but the support staff was quick to respond and help us fix it. **What problems is LoyaltyLion solving and how is that benefiting you?** Churn rate and it's helping us keep customers on for longer **Official Response from Fiona Thompson:** > We're thrilled to hear that LoyaltyLion has been a game-changer for your customer retention! It's great to know that our platform is easy to use and integrates seamlessly with Shopify and Klaviyo. We're also glad to hear that our support team has been helpful. Thank you for recommending LoyaltyLion! ### 31. Engagement Beyond Checkout with Fast Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Theodore C. **Reviewed Date:** January 16, 2026 **What do you like best about LoyaltyLion?** I like that LoyaltyLion rewards actions beyond just purchases, which means engagement doesn't stop at checkout. I also appreciate how fast the initial setup was, making it easy for my team to get started quickly. **What do you dislike about LoyaltyLion?** I wish there were more ready-made loyalty campaign templates. **What problems is LoyaltyLion solving and how is that benefiting you?** I use LoyaltyLion to reward actions beyond purchases, enhancing customer engagement without hurting margins. **Official Response from Fiona Thompson:** > We're thrilled that you find value in our approach to rewarding actions beyond purchases and our quick setup process. Wishing you lots of luck with your program! ### 32. Effortless Loyalty Management, Perfect Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kitty R. **Reviewed Date:** February 02, 2026 **What do you like best about LoyaltyLion?** I think LoyaltyLion is great at helping us with our loyalty program. I find it really great. The initial setup was so smooth, and I love everything about it. **What do you dislike about LoyaltyLion?** Nothing - it is great **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion helps with our loyalty program and is great at doing so. **Official Response from Fiona Thompson:** > We're thrilled to hear that you had a smooth setup experience and are loving everything about LoyaltyLion. Thank you for sharing your positive feedback! ### 33. Great experience and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about LoyaltyLion?** Loyalty Lion is easy to use and works great for our needs. Any time we have any questions and need technical assistance they are very quick to respond and resolve (usually within 24 hours). **What do you dislike about LoyaltyLion?** Some things you cannot edit on your end and you need support to help with, like adjusting the tiers. I also wish LL had more integrations with softwares we use such as Bazaarvoice for reviews and a better way to authenticate UGC content as a way to earn additional points. **What problems is LoyaltyLion solving and how is that benefiting you?** It's helping with retention and LTV of our customers. Incentivizing them to come back and purchase for points or complete activities to earn more points. **Official Response from Fiona Thompson:** > We're thrilled to hear that you've had a great experience with LoyaltyLion and our customer service. We appreciate your feedback and will certainly take your suggestions into consideration for future improvements. ### 34. First Hand Experience with Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Astrid S. | Digital Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about LoyaltyLion?** The team are always very helpful and attentive. I have almost always had immediate response to my queries. The support received is thorough and any query is closed only once it is resolved. **What do you dislike about LoyaltyLion?** The onboarding is 21 days with an account support and I wish it was a little longer only because it is difficult to train everyone in such a short time period when they work remotely. **What problems is LoyaltyLion solving and how is that benefiting you?** It is giving our company a super easy system that allows us to create a strong community driven presence with our customers, and it keeps our customers feeling valued and appreciated. **Official Response from Fiona Thompson:** > We are pleased to hear that LoyaltyLion is helping your company create a strong community-driven presence and make your customers feel valued and appreciated. ### 35. Best onboarding experience with a platform ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Bailey A. | Marketing Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about LoyaltyLion?** While we're new to Loyalty Lion, I've been impressed from the moment we began onboarding with the level of support, insight, and quality that we were receiving. Not only has LoyaltyLion made great claims about its service, but its really come through and proved that it has a right to make those claims. I really do believe that our experience was amazing because of our onboarding specialist Jason! He was amazing! In e-commerce we've dealt with so many different specialists and onboarding teams but by far he gave us the best experience in his competence, professionalism, and ability to get us fully transitioned in less than 2 weeks! Also he was just such a joy to work with and has the best personality! We just onboarded with a new Subscription platform back in January who made great promises about what a "seamless" transition it would be, only for it to become nothing short of a nightmare and they were so difficult to work with. From that experience we were pretty skeptical at first that Jason really would be able to accomplish this transition for us without it becoming a stressful back and forth and technical support hassle. Once we began to work together though, we realized that we were in the best hands and we could relax and let him do his work! When the program went live, it had absolutely no issues, our customers are already using it seamlessly, and we're having great conversions. Within our Klaviyo flows, the Loyalty Enrollment flow has already become our second best performing flow within 1 week! **What do you dislike about LoyaltyLion?** There's nothing that we dislike thus far, I feel like even though a new platform is a bit of a learning curve, its pretty user friendly and intuitive. **What problems is LoyaltyLion solving and how is that benefiting you?** We have found that our previous Loyalty Platform, Yotpo, was very basic, and the customer support was not the best. They only just recently rolled out the ability to have the Loyalty Program on the Shopify customer profiles for Customer Accounts (they required us to use Legacy accounts). We also recently moved to Klaviyo from Yotpo and were worried that the integration would not be seamless for our flows and Yotpo Rewards and that we would be loosing out on conversions. We were so happy to finally have a Rewards Program with great support, and fantastic Shopify and Klaviyo integration. We feel so confident that this was the best move we could have made to not only keep using Loyalty, but scale, and maximize the way we interact with our customers and increase their experience and the way they shop with us. We also really felt like with onboarding Jason helped us implement best practices that we never even thought us to have a healthier program that helps us not loose out on revenue. Some of the even basic functions of Loyalty Lion make so much sense that we felt disappointed that we never thought of them before, and didnt move so much sooner. **Official Response from Fiona Thompson:** > We're thrilled to hear about your positive onboarding experience with LoyaltyLion and how Jason made such a great impression. We're committed to providing top-notch support and making the transition as seamless as possible. Thank you for choosing LoyaltyLion! ### 36. Exceptional Support and Fast Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Jack B. | Customer Care and Operations Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2025 **What do you like best about LoyaltyLion?** Their support is really helpful, and while it is not a live chat, they do get back very fast.It works very well with our shopify store. I run custom care for my company so it's helpful to have a clear breakdown of whats going on **What do you dislike about LoyaltyLion?** I feel there could be some small improvements in the UI, but I don't struggle to use it. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty Management and how we can imporve this as a lux brand **Official Response from Fiona Thompson:** > Thank you for your positive feedback! We strive to provide exceptional support and quick responses to ensure a smooth experience for our users. We value your input on the UI, and we're committed to making continuous improvements to enhance the platform. ### 37. Effortless Setup and Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Tim V. | Head of digital, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about LoyaltyLion?** Integration and setup was a breeze and the customer service has been fantastic. Sathiya and team have been fantastic in terms of helping with any questions. **What do you dislike about LoyaltyLion?** Nothing at the moment jumps out on needing improvement **What problems is LoyaltyLion solving and how is that benefiting you?** Able to increase our customer retention by rewarding our customers. **Official Response from Fiona Thompson:** > Absolutely thrilled to hear you found integration and setup so simple and it's always great when we hear our service and support has been on point. We'll pass the message onto Sathiya! Thanks for taking the time to give us feedback and share your experience. Can't wait to see how the program goes! ### 38. Reliable tool, but has room to grow in UX and workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Julia A. | Support manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about LoyaltyLion?** The platform is stable, and the core features like points and rewards work as expected. It integrates well with Shopify, and our customers generally find it easy to use. The admin interface is quite intuitive for basic tasks, which reduces the number of support requests. **What do you dislike about LoyaltyLion?** Some backend workflows could be more streamlined. For example, managing rewards or troubleshooting customer issues sometimes requires more steps than necessary. Also, some features aren’t as well-documented, so we had to reach out to their support more often than we’d like. Their team is friendly, but response times can vary. **What problems is LoyaltyLion solving and how is that benefiting you?** It supports customer retention and loyalty, which helps us reduce churn. From a support perspective, it’s helpful that users can manage many tasks themselves without needing to contact us — though that’s not always the case with more advanced issues. **Official Response from Fiona Thompson:** > We're glad to hear that you find LoyaltyLion stable and that the core features are working well for you. We appreciate your feedback on the backend workflows and documentation, and we'll work on improving those areas to provide a better user experience. ### 39. Feature-Rich Rewards That Power Our Loyalty Program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about LoyaltyLion?** They have more features for rewards which you can set up for your loyalty program. **What do you dislike about LoyaltyLion?** The onboarding wasn't as smooth and some issues were not solved. **What problems is LoyaltyLion solving and how is that benefiting you?** We relaunched our membership tiers, and it has given us more flexibility and choice in the rewards we want to offer our customers. **Official Response from Fiona Thompson:** > It's great to hear that our loyalty program has provided you with more flexibility and choice in offering rewards to your customers. We're continuously working to enhance our platform and appreciate your input on the onboarding process. ### 40. Comprehensive Product with a Great Team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about LoyaltyLion?** really great team and the product is very comprehensive **What do you dislike about LoyaltyLion?** it is complicated to make changes and customizations / optimizations, especially for a really lean team **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion is giving our most loyal customers points for their purchases, giving them more reason to stick with us and not cancel their recurring orders, and to order again We hope it helps with retention and customer loyalty **Official Response from Fiona Thompson:** > We appreciate your kind words about our team and product. We're thrilled to be giving your customers more reasons to stick with you and we look forward to seeing you drive more recurring revenue! ### 41. Empowers Community Growth and Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Yasunari O. | Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about LoyaltyLion?** It helps us to build the community that both brand and customers grows together. It definitely helps customers to engage more with us. **What do you dislike about LoyaltyLion?** The setup was little bit tough since we had to go over a lot of times with your team Reya to review and go over one by one. Her support was amazing but it would be amazing to just have a easy way to install the app. **What problems is LoyaltyLion solving and how is that benefiting you?** It gives our customer an opportunity to engage more with us on the website. It helps the sales to grow. **Official Response from Fiona Thompson:** > Thank you for sharing your experience with LoyaltyLion. We're pleased to hear that it has helped your brand and customers grow together. We understand your feedback about the setup process, and we'll strive to improve the installation experience for our customers. ### 42. Reya made our LoyaltyLion launch simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about LoyaltyLion?** We’re in our thirteenth year of business and the idea of bolting a loyalty program onto a busy Shopify store felt risky. Reya jumped in and proved we had nothing to worry about. She was patient through multiple delays in our go-live date. She updated the rewards-page code so it worked on both our current theme and the new one we’re building, slipped in the referral block, and cleaned up the tier table for mobile. When we switched from points to spend-based tiers, she reset the thresholds, and pointed me in the right direction for Shopify Functions to apply free shipping and discounts automatically. She handled large CSV imports, double-checked our program, and answered my morning emails before lunch. If anything needed adjustments, she had it updated the same day. Reya made our LoyaltyLion launch simple. Reya felt like part of our team from start to finish and her help was worth every penny. **What do you dislike about LoyaltyLion?** The dashboard could be a little cleaner. If there was more information passed into Shopify into the customer's account. An example would be, being able to see current point balance for a customer in Shopify. A little better integration into Shopify's Theme Editor. It would be nice if they were app blocks. **What problems is LoyaltyLion solving and how is that benefiting you?** Repeat customer orders and CLTV. We have a very loyal base of customers that have been asking us for this for a long time. **Official Response from Fiona Thompson:** > Thank you for sharing your positive experience with Reya and our LoyaltyLion program! We're glad to hear that Reya provided excellent support and made the launch simple for your business. ### 43. great platform **Rating:** 4.5/5.0 stars **Reviewed by:** frankie w. | crm manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about LoyaltyLion?** The reporting is great - easy to use and understand dashboards as well as more in-depth reports you can export. The entire interface is very simple to use, setting up campaigns takes very little time. But the best thing is our CSM Hannah Cook. She is always ready to jump in and give clear, sound advice on new initiatives. She brings fresh ideas to the table from her broad industry knowledge. Nothing is ever too much, and she is just as excited as we are to see how things perform. She really does want you to succeed. **What do you dislike about LoyaltyLion?** It would be great to have a scheduling tool - although it's very easy to launch and disable campaigns, you still have to do this manually over, say, a weekend. cloning option - would be great to be able to set up a reward once and be able to clone it over for a subscription member or even another territory. missing an enagement metric for reporting - how many members are engageing / no engaging with your programme **What problems is LoyaltyLion solving and how is that benefiting you?** We wanted a more robust way to reward our valuble customers, get them engaging with us and adding value for them as customers. **Official Response from Fiona Thompson:** > Thank you for your positive feedback about our reporting and interface, as well as your kind words about Hannah. We understand your suggestions for a scheduling tool, cloning option, and engagement metric, and we will take them into account for future improvements. We're glad that LoyaltyLion is helping you reward your valuable customers and enhance their experience. ### 44. Easy to use platform and really supportive Customer Success Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Elle C. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about LoyaltyLion?** LoyaltyLion has been super easy to navigate. I have only joined the company recently but our Customer Success Manager Hannah quickly introduced herself and has been more than supportive and helpful both showing me around the platform but also sparking new ideas for how we can build on the success we are already having. **What do you dislike about LoyaltyLion?** The only way to redeem vouchers through the customer account is to copy the generated discount code - it would be great if there was a simple button to click that auto added the reward to the checkout. **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion is providing a means to reward returning customers with points as they shop, and for various other actions completed through digital interaction with our brand. **Official Response from Fiona Thompson:** > We're happy to hear that you're finding our platform easy to use and that your Customer Success Manager, Hannah, has been supportive. We appreciate your feedback about the voucher redemption process and will definitely consider ways to improve the user experience in this area. ### 45. Strategic approach from CSM + strong integrations with tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about LoyaltyLion?** The two things I like best about Loyalty Lion is the strategic approach Hannah, our customer success manager, brings and the strong/seamless integrations Loyalty Lion has with our tech stack. The program is not only extremely functional with our other platforms, but we get great support from Hannah on strategy! **What do you dislike about LoyaltyLion?** Hard to say, we have been very pleased with Loyalty Lion. **What problems is LoyaltyLion solving and how is that benefiting you?** We wanted a loyalty program with seamless integrations with all the platforms in our tech stack. Loyalty Lion was the clear platform for that! Having those strong integrations has made our loyalty program a lot more functional and has provided us with a lot more opportunities to reward our customers. **Official Response from Fiona Thompson:** > We're thrilled to hear that you had a seamless transition and received amazing customer support during on-boarding! Our team takes pride in providing top-notch service and we're glad to hear that Reya was so helpful throughout the process. ### 46. User-Friendly with Helpful Support, Minor Login Quirk **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about LoyaltyLion?** The software has been easy to use. My customer support team has been helpful for questions and recommendations. **What do you dislike about LoyaltyLion?** I don't have any specific dislikes other than that the system defaults into the test page instead of my company page when I log in. **What problems is LoyaltyLion solving and how is that benefiting you?** Benefitting our customers for repeat purchasers and encouraging them to continue to buy from us. **Official Response from Fiona Thompson:** > We're thrilled to hear that LoyaltyLion has been beneficial for encouraging repeat purchases from your customers. We appreciate your feedback about the login quirk and will take steps to improve this aspect of our system. ### 47. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Holly S. | Marketing & Communications Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about LoyaltyLion?** Our team is all very new to loyalty programmes, and Hannah has been nothing short of amazing in the process. She's extremely attentive, explains everything very clearly and is quick to provide all the needed items. **What do you dislike about LoyaltyLion?** Not a dislike, but we are a very small team that is often stretched for time, having a tech support who is able to action for us would be a great addition. Maybe that's not within our pay agreement or not within the means of the current structure, but it would be a great addition to get things running smoother and quicker at times. **What problems is LoyaltyLion solving and how is that benefiting you?** We're still very much in a learning phase at the moment and figuring out how we can utlise it best. But with Hannahs help and guidance I'm sure we will have clarity on this soon. **Official Response from Fiona Thompson:** > We're glad to hear that Hannah has been extremely helpful in guiding your team through the learning phase of our loyalty program. We will take your feedback about the need for tech support into account as we continue to improve our services. ### 48. Good - potentially could be great **Rating:** 3.0/5.0 stars **Reviewed by:** Asam S. | Lead Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about LoyaltyLion?** Its regarded as one of the market leaders in the industry used by many big brands and merchants - and rightly so. **What do you dislike about LoyaltyLion?** As a developer - their API's are really old and need updating. Integration with 3rd party services are difficult. Creating landing pages using their own custom widgets is not ideal and can be difficult at times to create the landing page you want to make. Success emails are also difficult to customise. **What problems is LoyaltyLion solving and how is that benefiting you?** Moving from Rise to Loyalty was needed as it mirrors the expansion of our company. We needed something that was capable with dealing with high volume clients. **Official Response from Fiona Thompson:** > Thank you for sharing your experience. We're pleased to hear that LoyaltyLion is a good fit for your high volume client needs. We understand your concerns about the outdated APIs and challenges with customizing landing pages and success emails. Your feedback will help us improve the platform for all users. ### 49. Great Support Team and Fast Turnarounds **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about LoyaltyLion?** Loyalty Lion's support team are very responsive and great to work with when working to tight deadlines and quick turn arounds. **What do you dislike about LoyaltyLion?** Some editing aspects are difficult, for example changing the icons for rewards. **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion is helping to improve our functionality with awarding customers points and distinguishing between different tiers of customers. In turn allowing us to have a better loyalty scheme and improve LTV. **Official Response from Fiona Thompson:** > It's great to hear that LoyaltyLion is helping to improve your functionality with awarding points and customer tier distinctions. We aim to continue providing valuable solutions to enhance your loyalty scheme and customer lifetime value. ### 50. 5-Star Review for Reya at LoyaltyLion **Rating:** 5.0/5.0 stars **Reviewed by:** Marlyn R. | Brand Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about LoyaltyLion?** Reya was an absolute rockstar throughout our onboarding process! Setting up across three different sites could have been overwhelming, but she made it feel effortless. She guided us through every step with clear, easy-to-follow instructions, ensuring that everything was set up correctly and customized to our needs. The entire process was incredibly user-friendly thanks to her expertise and attention to detail. What truly set Reya apart was her outstanding customer support. Despite the UK-LA time difference, she was always available, responsive, and ready to assist. Whether it was a quick question or a more complex issue, she provided thoughtful, thorough answers with a positive attitude. Her proactive communication made us feel supported at all times, and she never hesitated to go the extra mile to make sure we were comfortable with every aspect of the platform. **What do you dislike about LoyaltyLion?** None at all! Reya was fantastic from start to finish. **What problems is LoyaltyLion solving and how is that benefiting you?** We’re excited to use LoyaltyLion as a tool to boost customer retention, encourage repeat purchases, and foster deeper engagement. Our goal is to build lasting relationships with our customers, and LoyaltyLion is helping us do just that. By offering personalized rewards and incentives, we aim to create a seamless experience that encourages customers to come back time and time again. With LoyaltyLion’s support, we’re confident we’ll strengthen customer loyalty, increase repeat purchases, and keep our audience engaged in meaningful ways. **Official Response from Fiona Thompson:** > It's fantastic to hear that Reya's proactive communication and attention to detail made your experience with LoyaltyLion so positive. We appreciate your feedback! ## LoyaltyLion Discussions - [Who started the loyalty program?](https://www.g2.com/discussions/who-started-the-loyalty-program) - [What do LoyaltyLion do?](https://www.g2.com/discussions/what-do-loyaltylion-do) - [View LoyaltyLion pricing details and edition comparison](https://www.g2.com/products/loyaltylion/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+22%3A03%3A42+-0500&secure%5Bsession_id%5D=bfb694bd-7af2-4a7e-8b39-e8e5f0a7c779&secure%5Btoken%5D=12c6db321837babe8639719fe00022a69f74cc1a3c21c12680680b2f5399f639&format=llm_user) ## LoyaltyLion Integrations - [Appstle](https://www.g2.com/products/appstle/reviews) - [AtomChat.io](https://www.g2.com/products/atomchat-io/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [ConnectPOS](https://www.g2.com/products/connectpos/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Fuego](https://www.g2.com/products/fuego/reviews) - [Gatsby](https://www.g2.com/products/gatsby/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Listrak](https://www.g2.com/products/listrak/reviews) - [Loop Subscriptions](https://www.g2.com/products/loop-subscriptions/reviews) - [Loox](https://www.g2.com/products/loox/reviews) - [LoudCrowd](https://www.g2.com/products/loudcrowd/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Novel](https://www.g2.com/products/novel/reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - [Ometria](https://www.g2.com/products/ometria/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Optimizely](https://www.g2.com/products/netspring-optimizely/reviews) - [Plobal Apps](https://www.g2.com/products/plobal-apps/reviews) - [PostPilot](https://www.g2.com/products/postpilot/reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - [RaveCapture](https://www.g2.com/products/ravecapture/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [RedEye](https://www.g2.com/products/redeye/reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - [Shogun](https://www.g2.com/products/shogun-shogun/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Shopney](https://www.g2.com/products/shopney/reviews) - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) - [Skio](https://www.g2.com/products/skio-skio/reviews) - [Smartrr](https://www.g2.com/products/smartrr/reviews) - [Stamped](https://www.g2.com/products/stamped/reviews) - [Stay AI](https://www.g2.com/products/stay-ai/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Venn Apps](https://www.g2.com/products/venn-apps/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## LoyaltyLion Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top LoyaltyLion Alternatives - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (450 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - 4.2/5.0 (611 reviews)