What do you dislike about Loxo?
There are a number of things that are leading to me leaving Loxo mid-year, even though I am on the hook for a full year of payments. Things I wish I had known:
Sourcing tool is not relevant to my industries. And it is finicky - even during a training they faciliated to try to get me to stay - a major company was not in their sourcing database because the name was misspelled. It is very much less effective than I had hoped. I'm willing to say some of this is my own usage - but it's just not what I hoped it would be.
Client Portal. Is not password protected and I need it to be. It has rigidity to the structure that frustrated me. It is unusable for me.
Application Form. You cannot adjust this or modify this in the way I need to. You can add forms - but not in a way that worked for me. For instance, you cannot make a note like "upload a resume and cover letter" in front of the box where applicants upload materials.
EEO Form. They do offer an EEO form that has protections for the data - BUT - it does not match the US federal form, and you cannot change it. It is unusable for me.
Customer Service. They sold me on this and said that they beat the competition on this front. And yet I was often disappointed with things like a 36 hour wait time.
Cost. Sure it's a good investment if all the component parts work. But when I can't use the application form, the EEO tool, the client portal, and I don't get what I need from sourcing... well, that's a waste of a substantial amount of money!
Individual trainers and folks were nice and tried to make it work, but I wish I had known all of this before. Plus, my staff that I've brought on just finds other systems much more intiutive. We are at the point of needing to add a seat so we are moving to a different system and just eating the cost of the rest of the year with loxo. It's not cheap! So really make sure it works for you before you confirm. Review collected by and hosted on G2.com.