# Loop Returns Reviews **Vendor:** Loop Returns **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 63 ## About Loop Returns Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com. ## Loop Returns Reviews ### 1. Loop Returns Turns Returns Into Exchanges and Retained Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun C. | CX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Loop Returns?** What I like best about Loop Returns is how it transforms what is traditionally a friction-heavy moment — a return — into an opportunity to retain the customer and the revenue. The platform makes it easy to guide customers toward exchanges or store credit rather than straight refunds, which directly supports both customer satisfaction and the bottom line. It feels like a tool built with both the customer and the business in mind **What do you dislike about Loop Returns?** One area where Loop can fall short is in handling edge cases — situations that fall outside the standard return flow. When a customer has a unique circumstance that doesn't fit neatly into the automated rules, the experience can feel rigid. That puts the burden back on the support team to step in manually, which somewhat undermines the self-serve efficiency the platform is designed to create. **What problems is Loop Returns solving and how is that benefiting you?** Loop solves the trust gap that exists when a customer has a problem with their order. A clunky, slow, or unclear return process damages the brand relationship — sometimes permanently. Loop gives customers a clean, self-serve experience that feels intentional and on-brand, which actually strengthens trust at what would otherwise be a breaking point. The benefit is that a customer who has a smooth return experience is far more likely to come back than one who had to fight for a resolution. ### 2. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Elijah T. | Social Media Moderator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Loop Returns?** What I like the best when I am using the loop website is how detailed it is and how easy it is to use. **What do you dislike about Loop Returns?** What I dislike when I am using the loop website is none so far. **What problems is Loop Returns solving and how is that benefiting you?** When I am checking if there's a return processed, I can easily check it. And I can easily resend return labels to customers. ### 3. Good tool but needs refining **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Loop Returns?** I love the general functionality and ease of customization. Workflows are by far my favorite and I'm excited to see them further improve this function that allows you to get a bit more granular with products especially if you sell specialty items. **What do you dislike about Loop Returns?** I wish there was a more proactive approach to tackling issues or glitches and even more customization options. However, they do seem to be fielding feedback and working to add them. **What problems is Loop Returns solving and how is that benefiting you?** How to allow customers to easily return items and provide feedback on why they are returning them. This is key to helping us figure out how to better improve customer experience, Products and overall design. ### 4. Loop Returns was the solution we needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Karagan O. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Loop Returns?** Returns before Loop were difficult because there was too much gray area. Loop allowed us to simplify and streamline the whole team! **What do you dislike about Loop Returns?** Nothing - its a great program and we will continue to use! **What problems is Loop Returns solving and how is that benefiting you?** It's fixing the issue of too much "gray area" when it comes to customer service and also allows customers to do most returns themselves. ### 5. Efficient and Seamless Returns Management Solution for E-commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Loop Returns?** I must say it has completely revolutionized our returns process in our e-commerce business. This software has become an invaluable asset to our team, streamlining the entire returns management process and providing a seamless experience for both our customers and our staff. **What do you dislike about Loop Returns?** I would love to see additional options regarding carrier integrations for international returns. **What problems is Loop Returns solving and how is that benefiting you?** Firstly, it streamlines the returns process, reducing manual efforts and minimizing errors, which has significantly improved the efficiency of our operations. Additionally, Loop Returns offers a user-friendly interface, making it easier for our customers to initiate and track returns, leading to increased customer satisfaction and loyalty. Another key advantage is the customizable workflow, which allows us to tailor the returns process according to our specific business requirements. This flexibility ensures that we can handle returns efficiently while maintaining our brand's unique identity. ### 6. Loop has continued to improve the customer experience and our business side. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** I love how much we can do in loop. The program is easy and the new released features continue to keep funds in the business. **What do you dislike about Loop Returns?** I would love more data, a breakdown or notice of "hey you suddenly have an increase return rate of this product, color and size" as that is something I am watching. **What problems is Loop Returns solving and how is that benefiting you?** Loop is helping us keep money in-house. Our exchange rate is up and the Return for a refund is down. **Official Response from Marisa Dell'Anno:** > Thank you for your feedback! We're so grateful that you enjoy using Loop and are happy with the new features we release! We will use this information to better ourselves and improve as we continue to grow! ### 7. LOOP RETURNS. An easy to understand platform that everyone will be able to use properly and easily. **Rating:** 5.0/5.0 stars **Reviewed by:** Jake Oliver P. | Operations Support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Loop Returns?** Super easy to use plus it provides easy-to-understand instructions that everyone can follow. Even my kids can easily follow the instructions here in Loop Returns. Plus our company has been using this for 5 years already and we will never use any other platforms except Loop Returns. I also like how it is user friendly and makes our lives much easier. We have checked other platforms, but by far Loop returns stand out from the rest. **What do you dislike about Loop Returns?** Too cheap! This kind of app needs to be at least worth more than it currently is. I don't think any other platforms are comparable to loop returns. We'll be sure to use it longer! Personally, I do not dislike anything about loop. It provides excellent service plus an easy platform to use. Our company is using Loop returns since day one and we are very thankful for this wonderful platform that you have made for all e-commerce companies can use. **What problems is Loop Returns solving and how is that benefiting you?** It solves most of our financial related problems and it benefits us greatly because not only it makes it easier for us, but it also makes it easier for our customers. It also provide easier exchange and return process for our customers. The automated instructions are very easy to comprehend. We get outstanding excellent reviews from our customers for how great and easy the return and exchange process. It will also process the refund for the customer immediately therefore customers are very happy and want to come back and shop again. We'll be sure to recommend Loop Returns to all other friend that have businesses. Im sure they'll benefit from this! ### 8. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Loop Returns?** When we launched Loop Returns our ticket volume decreased by 80%. We are a small team and managing returns on our own was beginning to get overhwelming. We are so glad to have found Loop. **What do you dislike about Loop Returns?** Hopefully in the future, Loop will allow for 1. multiple labels to be created for an order that had more than one shipment 2. ability to purchase expedited shipping during the instant exchange process. **What problems is Loop Returns solving and how is that benefiting you?** Loop Returns has saved our team so much time by processing returns for us automatically and allow the team to focus on customer care and other important projects. ### 9. We love using Loop! **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie T. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Loop Returns?** The return process for our customers is easy -- so they are able to submit returns and exchanges themselves! **What do you dislike about Loop Returns?** Would love to be able to select indiviual returns that need to be manually entered on the backend. **What problems is Loop Returns solving and how is that benefiting you?** I love that we are able to have our customers process the R&E themselves then receive a QR code easily. **Official Response from Marisa Dell'Anno:** > Hi Valerie! So happy to hear that you love Loop! We are SO glad to hear that you are benefiting from having customers process R&E's themselves. Additionally, thank you for bringing your dislikes to our attention! I've notified Ash in order to better assist you. We greatly appreciate your feedback! ### 10. Pretty Good Returns/Exchanges Solution But Still Some Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Justin H. | Director of Daily Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Loop Returns?** I love the automation of the software. Previously, everything we did was done manually, so to have it automated is a big help. **What do you dislike about Loop Returns?** I don't love some of the hiccups we've experienced over the two years we've used the product. We've had issues with exchange amounts because we offer products at sitewide discounts and promo-code options. Most recently, there was an issue where Loop was refunding more than what customers paid for products, it may have been solved, but we're not sure, and we don't know why that happened. Sometimes it's challenging to get ahold of our account manager or get problems solved. **What problems is Loop Returns solving and how is that benefiting you?** Loop saves us time and money with it's automated processes. ### 11. We love working with Loop! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** Loop is constantly releasing new features and improvements that allow us to expand and improve our post-purchase experience. We partnered with Loop when we were both small companies and have loved seeing Loop grow while we've grown as well. Their support team is always quick to respond, and we've loved the CSMs we've worked with! **What do you dislike about Loop Returns?** My biggest gripe with Loop is that we're not able to play with the data as much as I'd like. The analytics tab is often painfully slow, and sometimes the standard reports within Analytics and the standard reports you can download don't always cover the data I want to look at. It would be super helpful to be able to select the columns I'd like to export or have the option to create custom widgets within analytics. We are also under pretty intense pressure from our executive team to deliver an in-store return system, so we don't have to do so manually. Although things through Loop are great for the eComm side of things, we'd also love to provide that same experience through retail. **What problems is Loop Returns solving and how is that benefiting you?** Loop allows us to provide a high-level returns experience customized to what works best for our business. With a company still in the earlier stages of growth, there's constant change and improvement and Loop has allowed us to have the power to make changes when we need to while receiving excellent support from our CSMs. ### 12. I love Loop! **Rating:** 5.0/5.0 stars **Reviewed by:** Paige S. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** I like the amount of information they give a customer for us to be able to help them out and give them exactly what they need if that is a return, exchange, or something else! **What do you dislike about Loop Returns?** Not much to dislike, but in the beginning there was a lot to set up with Loop. However once everything was set up, you are good to go for the rest of your companies existence! **What problems is Loop Returns solving and how is that benefiting you?** Loop is much better at getting our customers to change from a return to an exchange. The Exchange has gone up a ton and that has really benefitted us with our customers! ### 13. Love this loop **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Loop Returns?** Loop has a very user friendly platform. They have more option for advanced exchanges and their platform is better for upsell and sales. **What do you dislike about Loop Returns?** I wish there were more workflows for complex sales for multiple SKUS **What problems is Loop Returns solving and how is that benefiting you?** international label generation, our cs team processing manual returns and exchanges. **Official Response from Marisa Dell'Anno:** > Hi Sarah! Thanks for leaving us a great review! We'll be continuing to enhance our workflow feature over time, expanding the available set of conditions and outcomes. We love to hear about what additional use cases our merchants are interested in when it comes to workflows! ### 14. So easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Madison S. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** Loop is constantly updating and working on their platform. It's so easy to allowlist returns or reopen an expired return. I enjoy using loop and am so glad we use their product! **What do you dislike about Loop Returns?** The new update for issuing a refund or store credit. You have to click 'remove' first then you can click refund or store credit. **What problems is Loop Returns solving and how is that benefiting you?** The accessibility is so nice, I can enter the order number, and it will pull up the return and any exchanges associated with that number. It is quick and easy to use! ### 15. Loop Returns has been an essential tool for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Angie S. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Loop Returns?** Loop Returns improved our customers' experience with our returns process. In addition, Loop Plus has allowed our customers to exchange for a different item and to upsell on their exchange order. This option has increased our returns revenue. **What do you dislike about Loop Returns?** Returns workflow options are currently too simplistic. However, Loop support is always responsive to feature requests and they are always improving their offerings. **What problems is Loop Returns solving and how is that benefiting you?** Loop Returns recently added options to edit returns which has reduced the time our team spends in assisting customers with changing their returns or with removing return fees. Loop Returns has also added an option for QR codes with USPS which has helped our customers greatly because the majority don't have a printer with which to print their return label. ### 16. A positive experience for management and customers! **Rating:** 5.0/5.0 stars **Reviewed by:** sidney g. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** Loop makes it simple and easy for customer to get the items they need as quickly and efficiently as possible. This makes it easy for management and customer to have a smooth experience without worry! **What do you dislike about Loop Returns?** I have noticed a few inventory errors within Shopify coming from exchanges, but have not pinpointed the issue. I realize this could be an internal issue with Shopify or warehouse management as well. On the cutsomer side, Loop has been seamless! **What problems is Loop Returns solving and how is that benefiting you?** Loop returns instant exchange portal solves our issue of customers needing to get their outfits in time for an event. No one has to worry about waiting for their exchange to be processed before getting their new order! ### 17. Very Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kimbre A. | Inventory Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** The ease of seeing returns. love the new addition of searching by customer. they are very responsive and have improve greatly. **What do you dislike about Loop Returns?** Our orders are shipped from 2 different locations but only returned to one. Loop return inventory to where it was shipped out so we have to manually manage inventory **What problems is Loop Returns solving and how is that benefiting you?** Nice integration for our customers, allows them to process returns on their own without too much interaction with our CS team unless the customer wants to. ### 18. Profit Centre! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Loop Returns?** The upsell and shop now option is a game changer for us! Its allowed us to give control back to our customers and contribute hugely to building our customer purchase confidence. The team at Loop are also very receptive to feedback and action feedback! **What do you dislike about Loop Returns?** A few features are designed to help merchants put some costs back onto their customers- which is great if thats your goal - its just not ours. We approach returns a little differently and prefer to absorb costs and also give extra for exchanges so some features dont benefit us. **Recommendations to others considering Loop Returns:** Take a risk and use the features available to you! Absorb some return costs traditionally paid by a customer when returning and you will make returns a profit centre! **What problems is Loop Returns solving and how is that benefiting you?** Ease of returns , allowed us to build an exceptionally simple returns policy with big outcomes. This also cut a huge workload for our customer support team likely equivalent to 1 FTE ### 19. Loop Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Loop Returns?** What I like best is it's easy to use and user-friendly. Even if you're not tech-savvy you won't have a hard time using it, unlike other applications the interface is great. **What do you dislike about Loop Returns?** What I dislike now is the log-in page, even if the email address is auto-populated it's still requiring the password even when you have saved it before. It's just a hassle to keep on typing it every time. **What problems is Loop Returns solving and how is that benefiting you?** It provides the data required for reviewing requests from customers together with the details they have provided. It's a great thing for us to check why they are returning or exchanging items. ### 20. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Christine Joy W. | customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Loop Returns?** Processing label and returns request. Able to check status of customers' return and resend return label for customers' convenience. Able to cancel their return request. **What do you dislike about Loop Returns?** Limited options when it comes to return, unable to view their return request at times due to bug. Has limited view on their payment options. Can't modify return process. **What problems is Loop Returns solving and how is that benefiting you?** Customers' problem in processing return ### 21. loop returns is very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Janine Nicole P. | Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Loop Returns?** What I like best is that its features are easy to use. And it is very helpful in tracking returned orders **What do you dislike about Loop Returns?** Everything has it's downside but for loop returns, I like everything **What problems is Loop Returns solving and how is that benefiting you?** It benefits the business by helping us to track returned orders and provide information to the customers ### 22. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Loop Returns?** The best part of Loop for us is how customizable everything is as well as how many features and options are available. It allows us to fine-tune our returns to fit our company and our needs. **What do you dislike about Loop Returns?** We haven't had any downsides so far. Every roadblock we've run into, Loop support has helped us learn how to do what we want and so far there is nothing we dislike about the platform. We're very pleased with it! **What problems is Loop Returns solving and how is that benefiting you?** Our previous platform was extremely limited which caused our support team to have to spend a lot of time manually taking care of customers which was inefficient and a waste of money. Loop allowed us a full range of options to tailor our business needs and create a platform for our customers that was not only easy, but it looked great and saved time. ### 23. Best Shopify Return App **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Loop Returns?** The customizable and easy-to-use platform has made returns very easy for our team. We get through returns in 1/3 the time and our customers are happier with the process. Giving store credit as an option for customers to use when doing an exchange has also increased AOV. The app pays for itself and makes our brand extra returns on top of that. **What do you dislike about Loop Returns?** Because Loop improved so much of our prior experience with other Shopify return apps, finding something to dislike is hard. That said, the exchange process which takes customers to a version of your website and not the real thing is not the ideal UX. We improved that by upgrading to the on-site feature but it did require outside dev work for us to install as we wanted to make sure it was done right. **Recommendations to others considering Loop Returns:** If you are on Shopify and trying to save time, this is a great option that your customers will love. **What problems is Loop Returns solving and how is that benefiting you?** The UX of our previous app had too many steps. We wanted something that could automate the process and protect the brand's bottom line. With tags, features, international returns and on-site credit Loops does everything we need it to. Plus, the app is easy for our team to use so that saves me time in training. ### 24. The best Self Help Tool ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Loop Returns?** The fact that you can exchange and return items / orders by yourself with a user friendly UI. **What do you dislike about Loop Returns?** Loop does not have the option to prevent return labels from being sent. **What problems is Loop Returns solving and how is that benefiting you?** Reprocessing order due to the following - Size Exchanges - Reprocessing Lost Order - Returning Itemd for Refund - Returning for a Store Coupon Credit ### 25. Returns made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Julia P. | User Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Loop Returns?** I really like the easy-to-use interface. We can see every past and current return/exchange right from the dashboard--we know which packages have been delivered and which packages to expect in the upcoming week. The returns portal has also drastically improved our customer experience. It is very intuitive and straightforward, and hardly anyone has to reach out to our customer service department regarding returns anymore. **What do you dislike about Loop Returns?** Sometimes I get confused while viewing exchange orders with which product is being returned to us and which product the customer is exchanging FOR. My only suggestion would be to make exchanges look a bit more straightforward. Otherwise, my company has no complaints! **What problems is Loop Returns solving and how is that benefiting you?** Loop has streamlined our returns process and has made it simple for anyone in our department to process a return or exchange for a customer. It has also greatly improved our customer experience--all returns were done manually on both sides prior to onboarding Loop. ### 26. Administratively Friendly Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Loop Returns?** Creates exchanges and integrates with Shopify directly. Easy for customers to use and creates a QR code so there is no need for customers to print return labels if they prefer not to. Refund process is automatic and integrates with Shopify orders. Return status page is nice for customers. **What do you dislike about Loop Returns?** Difficult to follow which items were returned when looking at an order in Shopify. Have to go into the Loop platform to view this information because the Shopify order still shows all the items in the order and only shows a dollar amount refunded. **What problems is Loop Returns solving and how is that benefiting you?** Managing returns and exchanges in a way that is both customer-centric and administratively easy for our customer experience team to assist customers. It reduces time and money spent on returns and makes it easy for customers to exchange items which helps us retain revenue. ### 27. Loop Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** The set up was easy, the support was great, and it does everything we need (& want!). It was a significant update to our previous returns solution, and we couldn't be happier. **What do you dislike about Loop Returns?** Sometimes the support team can be unhelpful /not answer questions but rather link out articles to read to find the answer on our own. However, we've always been able to get resolutions eventually. **What problems is Loop Returns solving and how is that benefiting you?** It has streamlined our return/exchange process. Our customers love it because it's easy and quick, and it has been easy for our warehouse team to process. ### 28. Great service, Would love more support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** I love how customizable the experience is for our customers! Really intuitive mostly while setting up while requiring basic support from Loop's end. **What do you dislike about Loop Returns?** I wish that the support provided from a CSM was a bit more substantial. Additionally, their data is a bit limited and certain features are surprisingly limited. (Think types of sales and stipulations you implement) **What problems is Loop Returns solving and how is that benefiting you?** How to offer easy and customizable Returns to customers requiring minimal CX effort. This allows the CX team to work on their most complex tasks while knowing Returns are taken care of. ### 29. Loop Returns is so helpful both on the business and customers end **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel J. | Social Media Senior Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** Loop Returns feature to customize different offers. Such as offering store credit rather than a monetary refund. **What do you dislike about Loop Returns?** Lack of customization in terms of how the return portal looks like. **What problems is Loop Returns solving and how is that benefiting you?** It helps the business side to customize or create a better return experience. ### 30. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara M. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** Great customer service, relevant product updates, makes returns and exchanges extremely easy and customer-friendly **What do you dislike about Loop Returns?** It's on the pricier side of apps - still worth it though **What problems is Loop Returns solving and how is that benefiting you?** Makes returns and exchanges a breeze for customers. Allows our business to focus on revenue-generating activities ### 31. very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Nerhiza S. | social media moderator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Loop Returns?** It allows me to process exchanges and returns very quickly and user friendly **What do you dislike about Loop Returns?** so far none. I like all about it. Very helpful. **What problems is Loop Returns solving and how is that benefiting you?** When it comes to exchanges an return information of our customer, I can easily look the details ### 32. Amazing visibility into the return process! **Rating:** 4.5/5.0 stars **Reviewed by:** Susan B. | Customer and Operational Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Loop Returns?** Truly appreciate the high visibility of the entire return process and making refunds easy to complete.The ability to create spreadsheets with data is very beneficial. **What do you dislike about Loop Returns?** Exchanges can be a but complex. Instant exchanges that are automatically refunded prevent the need for the cusotmer to return items and wish refunds were not completed until the package is in route even for OOS items. **Recommendations to others considering Loop Returns:** Great software for your return management with so many ways to personalize to the needs of your business! **What problems is Loop Returns solving and how is that benefiting you?** We recently were made aware of an issue with USPS hodling our packages due to a cubic measurement requirement that was recently added and we were able to track all orders in transit to our warehouse to get cusotmer issues resolved before it became a bigger issue. ### 33. Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Joyce Ann C. | Subject Matter Expert, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Loop Returns?** accessibility and navigation of the tool **What do you dislike about Loop Returns?** None. It's straightforward to use and navigate **What problems is Loop Returns solving and how is that benefiting you?** It's benefiting our company in a lot of ways. Makes our work easier ### 34. Loop Return is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Jerico P. | Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Loop Returns?** The UI is really friendly and very straight to the point which makes it really easy to use. So definitely a 10/10 not only for me but for my whole team. **What do you dislike about Loop Returns?** Nothing much. The Ui itself is really great which is perfect fit for a medium to large based companies. **What problems is Loop Returns solving and how is that benefiting you?** None that I can think of. I mean loop returns is perfect as it is now. ### 35. Very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Roxan Silva L. | Social Media Moderator, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Loop Returns?** Loops are easy to use, user friendly too **What do you dislike about Loop Returns?** When it's having an error or system issue. **What problems is Loop Returns solving and how is that benefiting you?** Updates posted that pops up. ### 36. Love Loop **Rating:** 4.5/5.0 stars **Reviewed by:** Steffi Q. | ECOM Operations and Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Loop Returns?** The easiness in processing returns for our customers. **What do you dislike about Loop Returns?** I cannot think of anything at this moment. **What problems is Loop Returns solving and how is that benefiting you?** Helping with our returns and providing analytics. ### 37. Loop Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny G. | Sr. CX Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Loop Returns?** Ease of use for our customers and our agents. **What do you dislike about Loop Returns?** Sometimes the tech issues are bothersome. **What problems is Loop Returns solving and how is that benefiting you?** It has made the exchange process seamless. ### 38. Howler Brothers x Loop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Loop Returns?** Loop has been very helpful in letting our CS agents focus on the more value driven conversations and letting loop act as a self service portal. Exchanges are super simple and adds a ton of value with shop now. Instant exchange is a great way to get the customer the new without any risk.The analytics and reporting dashboard helps our design team with all the feedback we receive. **What do you dislike about Loop Returns?** Honestly, everything is great. Loop is really moving the needle and coming out with updates based on our feedback regularly. No major complaints. I wish there was a way to merge returns so customer didnt have to send back multiple packages. **Recommendations to others considering Loop Returns:** anyone with a high sku count use the shop now feature! **What problems is Loop Returns solving and how is that benefiting you?** Time savings is one of the biggest.the platform is easy to use by our agents and it has been a huge advantage to keeping revenue rather than sending refunds.Our product team loves the feedback too! ### 39. Liverpool Los Angeles **Rating:** 3.5/5.0 stars **Reviewed by:** Jordyn R. | Ecomm Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Loop Returns?** I like the ease of the website. The site is very user-friendly. Also love that it is very easy to get in contact with someone for help, feel very supported working with Loop. **What do you dislike about Loop Returns?** I do not like that exchanges are not easily visible. They used to be labeled as exchanges on the order and now they are all labeled as returns and we have to figure out if it is an exchange or return. They should be labeled separately. **Recommendations to others considering Loop Returns:** It is a great platform to ease the process for returns and exchnages. **What problems is Loop Returns solving and how is that benefiting you?** The integration with Loop and Shopify makes it very easy to process returns/exchanges on both ends, internal and external. ### 40. Best Tools ! **Rating:** 4.5/5.0 stars **Reviewed by:** Grace D. | Social Media Moderator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Loop Returns?** tool interface and options, user friendly **What do you dislike about Loop Returns?** Sometimes delayed updates more optionss **What problems is Loop Returns solving and how is that benefiting you?** all exchanges and return ### 41. Loop Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Loop Returns?** The ability to navigate a quick return for an exchange or a refund without needing to contact customer service, it's very user-friendly and the resolution is handled quickly! **What do you dislike about Loop Returns?** There's not much to dislike but if I have to say, it would be the time limit you get to return the product after going through the portal, if that date passes then I can't go through it again. **What problems is Loop Returns solving and how is that benefiting you?** Returning for a refund or an exchange, also major benefit is returning for store credit, there's an extra $5 credit, so it encourages to take store credit instead ### 42. Definitely makes things easier **Rating:** 3.5/5.0 stars **Reviewed by:** Mike C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** I like how simple the process is for the customer service team and the consumer **What do you dislike about Loop Returns?** I don't like how you have to pay monthly. Would MUCH prefer to just pay for loop returns annually and save fees. **What problems is Loop Returns solving and how is that benefiting you?** It helps speed up the process. ### 43. Easy and hassle-free **Rating:** 5.0/5.0 stars **Reviewed by:** Lyndee S. | Social Media Moderator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Loop Returns?** Easy to use and user-friendly. It helps me work efficiently and provide resolution to customer's concerns. **What do you dislike about Loop Returns?** None so far since everything is working really well. **What problems is Loop Returns solving and how is that benefiting you?** Easy return process and sending off a return label to customers. ### 44. The service is good, considering still if it’s worth the price **Rating:** 3.0/5.0 stars **Reviewed by:** Masha T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Loop Returns?** The limited effort on my part to. Automation is great **What do you dislike about Loop Returns?** Difficult to pause the service if needed **What problems is Loop Returns solving and how is that benefiting you?** It's a good service if you have a high return rate ### 45. Loop Returns Make Life Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Loop Returns?** Loop Returns allow me to check on the item's availability quicker than checking our inventory checker manually. **What do you dislike about Loop Returns?** Sometimes, it gets slow so I need to reload the page and do it all over again. **What problems is Loop Returns solving and how is that benefiting you?** The problems that loop returns are solving are the returns and exchanges that our customers request. It benefits me in that I can quickly resolve their issue with only a few clicks. ### 46. Making returns easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Ecommerce Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Loop Returns?** Loop provides a platform that makes it so easy for customers to process an exchange or a return. **What do you dislike about Loop Returns?** We haven't found anything we dislike about the product. Anything we inquire about that would be beneficial has been on their product roadmap. **What problems is Loop Returns solving and how is that benefiting you?** Loop solves for ease of use by the customer to return or exchange. Their analytics and reporting is priceless as it allows us to analyze many aspects of the business from our overall return rate to products with a high return rate. ### 47. Best Return Software **Rating:** 5.0/5.0 stars **Reviewed by:** Dan B. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Loop Returns?** Loop is so easy to use for both customers and our CS team members. We never have any issues and the analytics page is very useful to monitor exchange/return rates, revenue, etc. **What do you dislike about Loop Returns?** Not necessarily a 'disklike' but Loop does not offer in-store returns or exchanges like some other return solutions do. However, for our business, that is not a problem. **What problems is Loop Returns solving and how is that benefiting you?** Allowing for easy returns and exchanges and monitoring our return/exchange rates. ### 48. Always happy with Loop! **Rating:** 5.0/5.0 stars **Reviewed by:** Elliott W. | Customer Service Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Loop Returns?** Simplicity and easy user experience! Great customer support. **What do you dislike about Loop Returns?** There's really no issues that we have at all! **What problems is Loop Returns solving and how is that benefiting you?** Self service on the customer side which makes our lives for CS really easy! ### 49. Good product - pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Loop Returns?** Seamless integration to the customer. The platform is easy to use and update as we learn more about returns and the reason for returning. **What do you dislike about Loop Returns?** We have the product linked to our ERP which caused some hurdles during the on boarding. With our business in the special occasion space, we have a high return rate. While this is great for the tool, it's a bit pricey. **What problems is Loop Returns solving and how is that benefiting you?** With our business model, we see a high return rate. With Loop Returns we've given the customer a great, seamless, experience to submit and track her returned items. The exchange and shop now feature is great. ### 50. Easy experience for customer, but many difficult steps for implementation for company **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Loop Returns?** I like that Loop returns creates an easy process for customers. It also allows the company to track why people are returning things. **What do you dislike about Loop Returns?** I dislike the account reps and team at loop who is unable to assist with issues and is very out of touch with our company account. Exporting and reading data from Loop regarding reason for customer returns are very cumbersome and not user-friendly. **Recommendations to others considering Loop Returns:** If you want to integrate Loop with POS returns, this is NOT the software for you. **What problems is Loop Returns solving and how is that benefiting you?** Making returns process easier for customer service, so the customer can create the return label themselves. Allows the customer to start their exchange on their own. ## Loop Returns Discussions - [What is Loop Returns used for?](https://www.g2.com/discussions/what-is-loop-returns-used-for) - [View Loop Returns pricing details and edition comparison](https://www.g2.com/products/loop-returns/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+19%3A55%3A25+-0500&secure%5Bsession_id%5D=cf12c6f4-c21d-4438-a07f-1fa5047dc36b&secure%5Btoken%5D=b96c51bc46b418e1350719b7b90627e5c71e8bc281d30feb900173a1ee13996e&format=llm_user) ## Loop Returns Integrations - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Loop Returns Features **Integrations** - E-Commerce - WMS - Accounting - OMS **Tracking** - Shipping - Inventory **Transactions** - Exchange - Approvals - Refund - Credit ## Top Loop Returns Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.2/5.0 (171 reviews) - [ReturnGO](https://www.g2.com/products/returngo/reviews) - 4.8/5.0 (92 reviews)