LogMeIn Resolve Reviews & Product Details - Page 9

Being able to assign the machines to unique groups & the alerts that you can configure for the IT dept. Review collected by and hosted on G2.com.

The upgrade cost was not in our budget which caused us to get special approval. Review collected by and hosted on G2.com.

The most helpful thing about GoTo Resolve is the ease with which you can sync daily tasks and communications in just one forum. I am constantly misplacing key aspects of my presentation. GoTo Resolve allows for the excellent organization of all necessary tasks. Review collected by and hosted on G2.com.

It is sometimes challenging to sync with my existing calendar or other software that I may be using while also using GoTo Resolve. This issue is easy to fix by using a second screen. Review collected by and hosted on G2.com.

It was really easy to use for client meetings. They were able to log on without any issues. We were able to track our productivity and increase it with the use of this software. Review collected by and hosted on G2.com.

This software was very easy to use and we did not have any issues. We had very good training and the support was excellent and well received by employees in our group. Review collected by and hosted on G2.com.

The day to day use lined up with the claims the company made and provided our company some much-needed solutions to problems we had at the time. Overall, it worked well and helped us save time and money. Review collected by and hosted on G2.com.

We encountered issues when connecting with clients who used more than one monitor. It requires a few extra steps and can be cumbersome, especially with less technically inclined clients. Sometimes there was an issue with lag or slow file transfers, but it was manageable. Review collected by and hosted on G2.com.

It is one of the most secure application among other remote support applications. The layout of its features is straightforward and thus, easy to explain to the clients. Review collected by and hosted on G2.com.

It has some issues with connection where at some destination machines, one needs to either update the software or install a new version to get connected to host machine. Review collected by and hosted on G2.com.

That I can work from home and still perform actions on a users computers as if I was standing at their desk. A common problem for users is not to be able to install the software they need to perform their job and with this software I can access their laptop and provide the administrator credentials to do the install without having to risk security. Review collected by and hosted on G2.com.

If the users connection is not great then it can take a long time to perform some of the tasks. I've been disconnected a few times and had to re-restablish the session but not a huge deal. Review collected by and hosted on G2.com.

GoToResolve is an easy-to-use tool for remote support. The program allows quick connection times and a valuable tool to allow screen sharing and remote control. Review collected by and hosted on G2.com.

There are more steps involved in getting connected than there needs to be, but they steps are easy. The multiple steps do make GoToResolve more secure, but some could be encapsulated better and still maintain security. Review collected by and hosted on G2.com.

GoToAssist performs reliably every time I need to connect with a customer's computer. It's fairly easy to get them connected, and there never seems to be any downtime. Plus if I'm traveling and I need information or a document that's only on my home computer, it's easy to connect from anywhere and get what I need. Review collected by and hosted on G2.com.

The only downside I can think of is the name "fastsupport." Somehow about half the people I tell the URL to seem to think I'm saying "staff support," and they end up on staff-recruitment sites until I spell it for them. Review collected by and hosted on G2.com.

I enjoy the fact that I can go to this website to help me navigate any new remote software. Any question or challenge I might have, Go To Resolve will help me or teach me how to use this. Review collected by and hosted on G2.com.

The main downside is not having all availability of new software in my field. Review collected by and hosted on G2.com.

Simple and easy to use once you connect once or twice with other computers. Review collected by and hosted on G2.com.

A bit outdated and slow. iOS app is clunky and very hard to see others users screen. Review collected by and hosted on G2.com.