--- title: LogMeIn Resolve Reviews meta_title: 'LogMeIn Resolve Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 469 reviews by the users' company size, role or industry to find out how LogMeIn Resolve works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 469 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # LogMeIn Resolve Reviews **Vendor:** GoTo **Category:** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) **Average Rating:** 4.3/5.0 **Total Reviews:** 469 ## About LogMeIn Resolve LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. ## LogMeIn Resolve Pros & Cons **What users like:** - Users praise the **ease of use** of LogMeIn Resolve, making remote support seamless across various platforms. (54 reviews) - Users love the **easy remote access** of LogMeIn Resolve, allowing support without user presence on the other end. (29 reviews) - Users appreciate the **easy remote access** for support, enabling efficient assistance without user presence on the other side. (26 reviews) - Users commend the **convenience and efficiency** of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity. (25 reviews) - Users commend the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience. (23 reviews) - Easy Access (18 reviews) - Features (18 reviews) - Easy to Access (17 reviews) - Connectivity (16 reviews) - File Transfer (16 reviews) **What users dislike:** - Users report **remote access issues** , including connection drops and limitations on printing from remote PCs. (13 reviews) - Users find LogMeIn Resolve **bit pricey** , especially when compared to alternatives, limiting access to features. (12 reviews) - Users report **slow performance** during high load usage and poor internet, affecting video quality and file transfers. (12 reviews) - Users experience **technical issues** on Mac and face challenges with monitoring during high usage and MDM functionality. (10 reviews) - Users experience **connection issues** with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs. (9 reviews) - Feature Issues (8 reviews) - Pricing Issues (8 reviews) - Users face **access issues** with LogMeIn Resolve, struggling with inconsistent launches and unexpected charges upon cancellation. (7 reviews) - Missing Features (7 reviews) - Delay Issues (6 reviews) ## LogMeIn Resolve Reviews ### 1. Consultants review **Rating:** 3.5/5.0 stars **Reviewed by:** Geeta S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2017 **What do you like best about LogMeIn Resolve?** Its very efficient , can connect to several systems using the citrix . Can be logged in for anywhere. **What do you dislike about LogMeIn Resolve?** I dislike the fact that many a times it gets very slow and the client server needs to be turned on for a business user to login and work on the enviornment **Recommendations to others considering LogMeIn Resolve:** Yes !! **What problems is LogMeIn Resolve solving and how is that benefiting you?** I handle Insurance claim issues and work on citrix to login to the client enviornment. Remotely I can use very efficiently. ### 2. Remote assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2017 **What do you like best about LogMeIn Resolve?** Ease of use. File transfers. Creating sessions and emailing session links to customer. **What do you dislike about LogMeIn Resolve?** Managing multiple accounts within an enterprise rather than a shared account. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote user assistance. ### 3. No need to have your machine all the time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2017 **What do you like best about LogMeIn Resolve?** You don't really need to install anything in your pc as his will be done in the Citrix server and all you need to have is just an internet connection **What do you dislike about LogMeIn Resolve?** Sometimes it's not responsive and might take more time to launch the application **What problems is LogMeIn Resolve solving and how is that benefiting you?** Using as a vm to launch the business critical applications ### 4. Always avaialble **Rating:** 3.5/5.0 stars **Reviewed by:** Kimberly C. | Business Analyst III, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2017 **What do you like best about LogMeIn Resolve?** Love how it is easy to use and you can get support from anywhere when you are out of the office and can access multiple technicians when one isn't able to help. **What do you dislike about LogMeIn Resolve?** Set up initially kind of confusing to new users. **What problems is LogMeIn Resolve solving and how is that benefiting you?** When i used it it allowed techs to log into my compute remotely to install, troubleshoot whatever issues i was having without having to be in person. ### 5. Its th connect for us in all our meetings **Rating:** 4.0/5.0 stars **Reviewed by:** Vishwanath J. | QA Ecommerce Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2017 **What do you like best about LogMeIn Resolve?** The best is the simplicity of the tool. Anyone can use this wto though any assistance and ease of using it in mobile phone as well either android or an apple **What do you dislike about LogMeIn Resolve?** Sometimes it take longer time than the usual time for loading. **What problems is LogMeIn Resolve solving and how is that benefiting you?** All key business meeting has been used by this Citrix only for us. It's the backbone. ### 6. GoTo **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about LogMeIn Resolve?** The ability to interact with distributed teams. Setup web meetings **What do you dislike about LogMeIn Resolve?** Typically it works well with apple products, not many things to dislike in here. **What problems is LogMeIn Resolve solving and how is that benefiting you?** 1) We meetings are seamless 2) Intuitive 3) Collaboration made easier ### 7. Go2Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo A. | Professional Services Engineer & Monitoring Support, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2017 **What do you like best about LogMeIn Resolve?** It's flawless in most cases. Its perfect to assist others with who aren't in your local area. **What do you dislike about LogMeIn Resolve?** Not much it's a pretty solid platform this far **What problems is LogMeIn Resolve solving and how is that benefiting you?** You can literally help anyone anywhere with internet! ### 8. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about LogMeIn Resolve?** Quick access to my clients screen and voice **What do you dislike about LogMeIn Resolve?** Dialing in and the access codes not working **What problems is LogMeIn Resolve solving and how is that benefiting you?** All ### 9. I use to provide technical support to remote workers. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2017 **What do you like best about LogMeIn Resolve?** The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support. **What do you dislike about LogMeIn Resolve?** I can't say about my dislikes. Only the fees are too high. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Each time I start a session, the GoToAssist Express application generates a link for it; just give that link to users (such as via e-mail or IM) and I'm ready to help them. And because the Citrix Online service is hosted, there's no additional set-up time. ### 10. Good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2017 **What do you like best about LogMeIn Resolve?** It's a really easy tool to use to help with troubleshooting issues **What do you dislike about LogMeIn Resolve?** There was a bit of lag but that is expected in a remote-esque application **What problems is LogMeIn Resolve solving and how is that benefiting you?** Was able to use this with clients to watch their workflows and also take control of their pc for demo purposes as needed ### 11. Useful when away from your desktop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2017 **What do you like best about LogMeIn Resolve?** It can be used via laptop when you are away from your desktop as long as you have internet access. **What do you dislike about LogMeIn Resolve?** I sometimes have password problems even if I have not changed my password, and have to uninstall and reinstall the software. **Recommendations to others considering LogMeIn Resolve:** Practice using it a few times before you have to use it to make sure login problems are resolved. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I use this when I am working remotely, which is approximately 1 - 2 weeks per month. ### 12. Citrix is a technology company that provides software solutions for virtualization, networking, and cloud computing. Their products are designed to help businesses improve productivity and efficiency by enabling remote work and secure access to applications and data. Citrix is known for its virtual desktop infrastructure (VDI) solutions, which allow users to access their desktop environments from any device, anywhere. The company also offers networking solutions to optimize application delivery and performance. Overall, Citrix is a key player in the enterprise IT space, helping organizations adapt to the changing landscape of work and technology. **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca M. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2017 **What do you like best about LogMeIn Resolve?** the accessibility of applications in Citrix **What do you dislike about LogMeIn Resolve?** Security measures for passwords to access Citrix **What problems is LogMeIn Resolve solving and how is that benefiting you?** Problems with GIS development applications ### 13. Great for Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2017 **What do you like best about LogMeIn Resolve?** Love the use for work at home days to connect into the network. **What do you dislike about LogMeIn Resolve?** Password errors occassionally, Was able to contact support faily quickly to get resolved. **Recommendations to others considering LogMeIn Resolve:** Try this product provides ease of support, **What problems is LogMeIn Resolve solving and how is that benefiting you?** Work from Home Option. Global Customer Support for our clientele ### 14. GoToAssist is awesome! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2016 **What do you like best about LogMeIn Resolve?** GoToAssist is an awesome product for those who need help in remote support, IT monitoring and service desk management. It is super helpful to our IT team at work. **What do you dislike about LogMeIn Resolve?** The only thing I would change was a simpler more succinct interface. Also a pay-for-piece set up if you didn't use all parts of the tool would be great. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I connect to users having issues with their printers and various other applications and webpages. The ability to view both client and host screen and being able to work together remotely is immensely helpful. Working remotely on snow days is also awesome! ### 15. great remote support tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2016 **What do you like best about LogMeIn Resolve?** The ease of use is easily the best feature. I say the program is easy to use because it packs so many useful features into it that you dont need a host of tools to complete a job. GoToAssist incorporates chat, files transfer, reboot, password storing and multiple monitor support to name a few. **What do you dislike about LogMeIn Resolve?** The cost can be a bit overwhelming for smaller companies but I think it is still well worth the cost if it is within budget. Other than that I do not have any other complaints about the program as it is easy to use and seems to incorporate all the tools i need for remote assistance. **Recommendations to others considering LogMeIn Resolve:** Highly recommend as the "Go To" remote support tool. **What problems is LogMeIn Resolve solving and how is that benefiting you?** As a technical support analyst, I remote into several end user machines as well as file servers and domain controllers to check on the statuses, update them and perform routine maintenance. ### 16. Top of the line remote access **Rating:** 5.0/5.0 stars **Reviewed by:** Lindell R. | Technical Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2017 **What do you like best about LogMeIn Resolve?** The best thing about this software is its ease of use. **What do you dislike about LogMeIn Resolve?** The price is not the cheapest but it's not to bad either. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We solve all kinds of pc and software issues. There are many benefits like, fast access, ease of access for the client and be able to solve their problems in a professional and speedy manner. ### 17. No real complaints here **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2017 **What do you like best about LogMeIn Resolve?** remote desktop control that's easy is always a nice thing to have **What do you dislike about LogMeIn Resolve?** I can't say there is anything I dislike about this platform. **Recommendations to others considering LogMeIn Resolve:** it's a good platform **What problems is LogMeIn Resolve solving and how is that benefiting you?** Taking over remote desktop control to assist with issues. ### 18. Works great! **Rating:** 4.5/5.0 stars **Reviewed by:** Sun D. | Head of IT, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2017 **What do you like best about LogMeIn Resolve?** This is a good value for what you get. We needed remote software for supporting remote employees. **What do you dislike about LogMeIn Resolve?** The sign up process can be a lot simpler. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We were trying to support remote users. ### 19. best tool for remote assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2017 **What do you like best about LogMeIn Resolve?** Easy to use. Simply send a link, call the user, and talk them through the process of installing the add-in if not already installed. **What do you dislike about LogMeIn Resolve?** Installing the plugin can be a challenge for some users, so i find i prefer to be on the phone everytime. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote desktop support is extremely easy using this tool. The ease of use once set up is invaluable. ### 20. Highly recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Jonas F. | Senior System Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2017 **What do you like best about LogMeIn Resolve?** The ability for remote support and monitoring. **What do you dislike about LogMeIn Resolve?** Really I can't pinpoint anything I dislike. It's all really simple to use. **Recommendations to others considering LogMeIn Resolve:** I would recommend it fully. Works well and is simple to use. **What problems is LogMeIn Resolve solving and how is that benefiting you?** The ability to remote in and help someone learn how to use software. It really helps with end users with limited understanding of technology. ### 21. Security for VMs **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi K. | Project Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2017 **What do you like best about LogMeIn Resolve?** giving access to remote users and minimizing the security threats **What do you dislike about LogMeIn Resolve?** lengthy process Connectivity Issues with Win10 Standard Edition **What problems is LogMeIn Resolve solving and how is that benefiting you?** I can give access to my dev team sitting in INDIA and work on the VMs ### 22. Simple Yet Effective **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan Z. | Business Development Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2017 **What do you like best about LogMeIn Resolve?** Citirx Go To Assist is exactly what you expect it to be. I like the simple functionality of the software. It is easy to use regardless of your technical level. Fluid use of the software and technology. **What do you dislike about LogMeIn Resolve?** I had a few times that it paused or hide slight delays. But that could have been due to internet issues **What problems is LogMeIn Resolve solving and how is that benefiting you?** This helps organizational meetings,conference calls, and tracking. ### 23. Simple to use and use friendly solution **Rating:** 3.5/5.0 stars **Reviewed by:** Gautam G. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2017 **What do you like best about LogMeIn Resolve?** Easy to use and good features like voice and video **What do you dislike about LogMeIn Resolve?** Installation sometimes can be tricky for non IT users **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote Support ### 24. Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Sherri W. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2017 **What do you like best about LogMeIn Resolve?** Customisable APIs are fundamentally useful. **What do you dislike about LogMeIn Resolve?** It does not seem to be geared towards larger companies in any fashion. **Recommendations to others considering LogMeIn Resolve:** It's a reliable...easy to setup across the board medium which many employees feel comfortable using. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Across the board user collab. ### 25. Extremely Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2017 **What do you like best about LogMeIn Resolve?** The ease of use, anyone with minimum computer experience can use this software. The pricing is pretty affordable especially if your not a regular user and you need something like on demand, this would be totally worth it.Friendly interface. **What do you dislike about LogMeIn Resolve?** It crashes at times, but i wouldn't down vote it just because of a few crashes. **Recommendations to others considering LogMeIn Resolve:** I would recommend this product **What problems is LogMeIn Resolve solving and how is that benefiting you?** Solving customer tickets especially if they have a hard time trying to explain their situation. ### 26. Go to assist for remote support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2017 **What do you like best about LogMeIn Resolve?** We like the ease of joining sessions with other vendors that need to provide support to us. It's easy to setup a remote session **What do you dislike about LogMeIn Resolve?** Not much to dislike sometimes there are issues when dealing with multiple screens, but not too bad. **Recommendations to others considering LogMeIn Resolve:** I would recommend gotoassist for remote support due to it's ease of setting up remote sessions, that's pretty important to get connected right away, not waste time trying to just connect with remote tech. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Solving issues that we need to get help with via remote support, sometimes, phone support just isn't enough. ### 27. Review for GoToAssist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2017 **What do you like best about LogMeIn Resolve?** GoToAssist is an excellent product which allows you to connect to the remote desktop seamlessly and also allows you to share the files and fix the issues in the machine remotely. **What do you dislike about LogMeIn Resolve?** GoToAssist is an great product but sometimes it takes longer time to connect and also with mix os the performance it not that good compare to peers. **What problems is LogMeIn Resolve solving and how is that benefiting you?** remote desktop to see what is happening in the server. Can be done remotely so helps to make server as vm. ### 28. GoTo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2017 **What do you like best about LogMeIn Resolve?** It is helpful to use when I need to see someone's screen. **What do you dislike about LogMeIn Resolve?** Lately, it hasn't been functioning when I have a user join a meeting, it doesn't always have a Run button to click, but it says "Click Run to start" **Recommendations to others considering LogMeIn Resolve:** N/a **What problems is LogMeIn Resolve solving and how is that benefiting you?** It is really user friendly when shadowing someone's screen. It's not so helpful when we can't get it to work. ### 29. Happy Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Raghunath N. | GradTech Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2017 **What do you like best about LogMeIn Resolve?** Different options and UI attract me to use. And also easy to install. **What do you dislike about LogMeIn Resolve?** Nothing in specific. Up to now I only had good experience using it **What problems is LogMeIn Resolve solving and how is that benefiting you?** Helping customers who have issues running our reports. Our customers are through out the world. ### 30. A good product. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2017 **What do you like best about LogMeIn Resolve?** It's very straightforward to use, and does what I need it to do. **What do you dislike about LogMeIn Resolve?** Not everyone I interact with uses it, which is common with having many platform options. **Recommendations to others considering LogMeIn Resolve:** At least demo the product, It's a very competent tool. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Collaboration over different locations and availabilities. ### 31. New to GoToAssist but finding it very easy and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2017 **What do you like best about LogMeIn Resolve?** Link based desktop sharing and controls. Incredibly easy to enter a remote support session for desktop and client break-fix. **What do you dislike about LogMeIn Resolve?** Its a bit pricey but seems to be working out in terms of ROI **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote Support to outlying offices and remote workers. ### 32. Use when required **Rating:** 3.5/5.0 stars **Reviewed by:** David T. | Applications Development Manager, Law Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about LogMeIn Resolve?** Nothing in particular - works similar to other like products Nothing in particular - works similar to other like products Nothing in particular - works similar to other like products **What do you dislike about LogMeIn Resolve?** nothing comes to mind nothing comes to mind nothing comes to mind **What problems is LogMeIn Resolve solving and how is that benefiting you?** connectivity ### 33. go to assist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about LogMeIn Resolve?** the ease of use. I also have had no issues with latency **What do you dislike about LogMeIn Resolve?** Not really sure I have one.This product just works for us **What problems is LogMeIn Resolve solving and how is that benefiting you?** I have several outside salesmen and it really helps me when they are out on the road ### 34. GoToAssist is Good **Rating:** 3.5/5.0 stars **Reviewed by:** Erin D. | Epic Grand Central Credentialed Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about LogMeIn Resolve?** That it is a cloud based, remote program and it is relatively inexpensive. **What do you dislike about LogMeIn Resolve?** Sometimes it is slow and sometimes it doesn't always work. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We are saving time and money. The remote access feature is awesome. **Official Response from Goto Customer Success:** > Hi Erin, Thank you for your feedback! Our team works hard to deliver the best experience possible, and we’ll make sure to pass your comments along to our development team. Thank you for being a valued part of our community! ### 35. One of my favorites **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel G. | Director of Information Technology, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2017 **What do you like best about LogMeIn Resolve?** Easy to use and easy to connect to friends I help with their issues. it is easy to get them to download the file and run the GoToAssist setup. **What do you dislike about LogMeIn Resolve?** I don't seem to be able to pay a one-time fee anymore. **Recommendations to others considering LogMeIn Resolve:** TeamViewer **What problems is LogMeIn Resolve solving and how is that benefiting you?** Quality of service! ### 36. Same great product you get from GTM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2017 **What do you like best about LogMeIn Resolve?** Works flawless. Everything you can rely on with GTM you can rely on with GTA. Great product. Works flawless. Everything you can rely on with GTM you can rely on with GTA. Great product. Works flawless. Everything you can rely on with GTM you can rely on with GTA. Great product. **What do you dislike about LogMeIn Resolve?** Nothing. Product is perfect for what I need. Nothing. Product is perfect for what I need. Nothing. Product is perfect for what I need. Nothing. Product is perfect for what I need. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Technical support. ### 37. Remote connection is fast and good. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2017 **What do you like best about LogMeIn Resolve?** Use it remote connect to my office computer through Citrix GotoAssist and Xenapp and it works flawlessly always. Never an issue but sometimes depending on the network speed we may find some lagging. **What do you dislike about LogMeIn Resolve?** The lagging caused by this software sometimes slows down the work but otherwise this is a great software. **Recommendations to others considering LogMeIn Resolve:** check your network speed before using this. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote connections to my desktop during inclement weather without disturbing the deliverables. ### 38. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2017 **What do you like best about LogMeIn Resolve?** Efficiency, ease of use. This product is great! **What do you dislike about LogMeIn Resolve?** Interface. Sometimes it can be hard to find things without saving favorites **What problems is LogMeIn Resolve solving and how is that benefiting you?** Good platform ### 39. GTA Help Desk for Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2017 **What do you like best about LogMeIn Resolve?** Remote Desktop Unattended support. We have remote users all over the world and when the unattended support worked properly, this was a valuable tool. **What do you dislike about LogMeIn Resolve?** Restrictions with help desk ticket features. Inconsistency with the product. Sometimes computers would drop out of unattended support and we could not reach them. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We kept this until this year and we were able to get Kaseya for MUCH less per year and it does many more things than GTA. Since we only support internally, it works for us. ### 40. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie D. | Registered Nurse, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2017 **What do you like best about LogMeIn Resolve?** Easy to use. Very Dependable. Allows me to access information from home. **What do you dislike about LogMeIn Resolve?** Nothing. This product is built well. Makes my work at home easier. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Able to access my work from home. ### 41. Awsome **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen R. | Programmer Analyst II, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about LogMeIn Resolve?** compatablity , and easy to use any where you go in mobile or computer mac or windows **What do you dislike about LogMeIn Resolve?** assit to connect to a phone and some thing more options **What problems is LogMeIn Resolve solving and how is that benefiting you?** nothing ### 42. Citric experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2017 **What do you like best about LogMeIn Resolve?** its user friendly easy to learn interface **What do you dislike about LogMeIn Resolve?** no HR tool on the free version which doesn't five you a good knowledge of how to use it before you purchase the app **Recommendations to others considering LogMeIn Resolve:** it has a great CRM feature which is great for customer support services. **What problems is LogMeIn Resolve solving and how is that benefiting you?** help to easily organize customer related events effectively with the CRM feature ### 43. Go to meeting **Rating:** 4.0/5.0 stars **Reviewed by:** Joe M. | Senior Citrix Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2017 **What do you like best about LogMeIn Resolve?** Very easy to use collaboration tool...... **What do you dislike about LogMeIn Resolve?** Issues sometimes with plug in not loading properly with certain browsers........ **What problems is LogMeIn Resolve solving and how is that benefiting you?** Meeting collaboration. Screen share. ### 44. Go To Assist is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2017 **What do you like best about LogMeIn Resolve?** Ease of use and great user management. :) Client is easy to install and connecting with users is a breeze. **What do you dislike about LogMeIn Resolve?** The small wait time for installing the app and getting users familiar with connecting to the app. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Wait time for helping users remtotely. Benefits are cost of support time and time returned to the user after quick remote help. ### 45. Get access on clients computers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2017 **What do you like best about LogMeIn Resolve?** ease of use, accessibility, availability **What do you dislike about LogMeIn Resolve?** disconnections, low connection, disruption while working **Recommendations to others considering LogMeIn Resolve:** highly recommend **What problems is LogMeIn Resolve solving and how is that benefiting you?** acess to client ### 46. GoToAssist Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2017 **What do you like best about LogMeIn Resolve?** The ability to reconnect automatically even when there's a "blip" with connectivity. **What do you dislike about LogMeIn Resolve?** There should be an auto update feature for the primary machine used to connect to other systems. **Recommendations to others considering LogMeIn Resolve:** It's a great flawless software program which rarely has issues. **What problems is LogMeIn Resolve solving and how is that benefiting you?** The support of remote users throughout the country is easier with this method of remote connectivity. ### 47. User Friendly and Straightforward **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2016 **What do you like best about LogMeIn Resolve?** Our IT department has used GoToAssist to remotely access my computer quickly and easily. It is straightforward and easy to use. **What do you dislike about LogMeIn Resolve?** I have experienced issues with the assist email links not coming through or being delayed. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GoToAssist gives us more options for working remotely while still accessing IT support. ### 48. GoToAssist Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about LogMeIn Resolve?** Ease of use. I can have named seats as well as concurrent seats to share. We push and icon the user desktops for quick access. My tech staff likes the control it gives them! **What do you dislike about LogMeIn Resolve?** Little pricy compared to some of the free versions. No iPad support. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote support for users. We are able to assist users quickly without them having to go to us. ### 49. GoToAssist Is Great Tech Support Software **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick M. | Manager of Technical Services, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2016 **What do you like best about LogMeIn Resolve?** Easy to use and setup a remote session. The initial rollout of GoToAssist was very quick and required very little configuration. It gives you the ability to transfer files across your meeting, which is extremely helpful when troubleshooting issues. It also contains a Diagnostics tool that lets you see all the system information for the system you are connected to, as well as Unattended support which allows you to remote into PC's that no one is currently sitting at. **What do you dislike about LogMeIn Resolve?** Not much, it is very easy to use and setup, and the features that are available once you are connected to a remote PC pretty much give you everything you need to troubleshoot another person's technical issues. It works awesome for our technical support engineers. **Recommendations to others considering LogMeIn Resolve:** Definitely give it a try! I'm sure you won't be disappointed with the features for the monthly cost. The cost is not very high, and it is a month to month service so you can use it for as little or as long as you want, and if you decide you no longer wish to use it or do not like it then you are able to simply cancel the service and not pay anything else beyond your monthly subscription service. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We use GoToAssist for technical support within our organization. We use it to connect to client PC's which allows us to easily troubleshoot client issues without having to be on-site at the client's office. ### 50. Citrix Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2017 **What do you like best about LogMeIn Resolve?** I like Connectivity Speed the best. Never had any problems with it. even on WAN. **What do you dislike about LogMeIn Resolve?** sometimes doesn't work somehow with SQL Server. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Service desk help using Remote connections ## LogMeIn Resolve Discussions - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments - [View LogMeIn Resolve pricing details and edition comparison](https://www.g2.com/products/logmein-resolve/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+01%3A02%3A06+-0500&secure%5Bsession_id%5D=16fc7ba3-cd16-4715-9501-f0e9840bea89&secure%5Btoken%5D=1844abd0a21fdc0e31820c4e53aeab035d5ed0fe189398fcf6d2b8fce20ff869&format=llm_user) ## LogMeIn Resolve Integrations - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## LogMeIn Resolve Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Operating System** - Multi-Systems Support - Apple Support - Android Support **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Remote Wipe - Security **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Mobile Device Management (MDM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top LogMeIn Resolve Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,948 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,541 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,205 reviews)