--- title: LogMeIn Resolve Reviews meta_title: 'LogMeIn Resolve Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 469 reviews by the users' company size, role or industry to find out how LogMeIn Resolve works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 469 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # LogMeIn Resolve Reviews **Vendor:** GoTo **Category:** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) **Average Rating:** 4.3/5.0 **Total Reviews:** 469 ## About LogMeIn Resolve LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. ## LogMeIn Resolve Pros & Cons **What users like:** - Users praise the **ease of use** of LogMeIn Resolve, making remote support seamless across various platforms. (54 reviews) - Users love the **easy remote access** of LogMeIn Resolve, allowing support without user presence on the other end. (29 reviews) - Users appreciate the **easy remote access** for support, enabling efficient assistance without user presence on the other side. (26 reviews) - Users commend the **convenience and efficiency** of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity. (25 reviews) - Users commend the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience. (23 reviews) - Easy Access (18 reviews) - Features (18 reviews) - Easy to Access (17 reviews) - Connectivity (16 reviews) - File Transfer (16 reviews) **What users dislike:** - Users report **remote access issues** , including connection drops and limitations on printing from remote PCs. (13 reviews) - Users find LogMeIn Resolve **bit pricey** , especially when compared to alternatives, limiting access to features. (12 reviews) - Users report **slow performance** during high load usage and poor internet, affecting video quality and file transfers. (12 reviews) - Users experience **technical issues** on Mac and face challenges with monitoring during high usage and MDM functionality. (10 reviews) - Users experience **connection issues** with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs. (9 reviews) - Feature Issues (8 reviews) - Pricing Issues (8 reviews) - Users face **access issues** with LogMeIn Resolve, struggling with inconsistent launches and unexpected charges upon cancellation. (7 reviews) - Missing Features (7 reviews) - Delay Issues (6 reviews) ## LogMeIn Resolve Reviews ### 1. Save time, money and miles! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about LogMeIn Resolve?** I have used GoToAssist since it's initial release. It was and is far superior to original support tools like VNC from many aspects. It has saved me invaluable time, money, and miles. It has allowed me to service clients and support them from anywhere - just like I was at their desk. Clients appreciate that they don't to wait for a site visit and that their needs are immediately evaluated and addressed. It saves both of us time, money and resources... time for me as a support provider and down time for the client who no longer has to wait for someone to visit their premises. Plus- less travel so it's even climate conscious. **What do you dislike about LogMeIn Resolve?** I don't have any real downside to using the GoToAssist product. Could they add a future module that allows me to beam myself to a client site when the rare occasion arises where a physical visit is necessary? 😂 **What problems is LogMeIn Resolve solving and how is that benefiting you?** It solves scheduling and travel time issue for support calls. In many instances what may seem to be a huge issue to a client can be fixed with a quick remote support session. That translates for greater efficiency for me and greater flexibility. ### 2. Great IT support for multiple interface platforms and remote workers **Rating:** 4.5/5.0 stars **Reviewed by:** John O. | Group Fitness Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** The platform makes it easy for IT Support staff to assist remote workers with fixing local problems of connectivity, access, and/or general support. The process is much cleaner than other programs we've used. **What do you dislike about LogMeIn Resolve?** I don't know much about how good the support side is when the program doesn't function as intended since I am usually more on the receiving end of the IT support. I have heard things from colleagues that the support could be better. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GoTo Resolve is helping our central office support local and remote employees get the most out of our internal systems and platforms. It allows tech issues to be resolved quickly and efficiently. ### 3. Easy Remote Support **Rating:** 4.5/5.0 stars **Reviewed by:** Dan M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** I like the ease of use of the program. It is a simple login to enable remote access with my IT person. They no longer have to come to the office to check on an issue **What do you dislike about LogMeIn Resolve?** There is nothing to dislike at this point. The program is so simple. Its one step to allow access remotely, whether IT support, working with one of my employees or working with one of my companies. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Go To Resolve solves the problem of waiting for IT support to physically come to my office. Remote access makes things run so much smoother and I dont have to wait for IT to show up. ### 4. Very easy program to use **Rating:** 4.0/5.0 stars **Reviewed by:** Nichol S. | Reiki Master, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about LogMeIn Resolve?** This software is pretty straight forward & user friendly. **What do you dislike about LogMeIn Resolve?** It just seems like it takes longer than it should to load. **What problems is LogMeIn Resolve solving and how is that benefiting you?** It just makes my calls easy to make for my job. ### 5. Complex made SImple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about LogMeIn Resolve?** The ease of use and the ability to connect with clients to assist with their needs. Users can easily connect using a variety of technology, from desktops, and laptops, to android phones. **What do you dislike about LogMeIn Resolve?** Users will occasionally run into lag time, and clients who have not educated themselves about the product may run into problems using the software. It is a bit pricey compared to similar products. **What problems is LogMeIn Resolve solving and how is that benefiting you?** It can be used to obtain diagnostic info from the host computer and have other IT members join a diagnostic session. Team members do not necessarily have to be on a laptop or desktop to access; they may use their smartphones. The software also comes with dynamic controls when running on a mobile device. It is easy to connect with users via the fast support link; if necessary, one can use the live chat feature. ### 6. GoTo Resolve - Best Remote Access Solution **Rating:** 4.5/5.0 stars **Reviewed by:** ADEEL AHMAD K. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about LogMeIn Resolve?** Well, it can run automated commands on multiple devices simultaneously. It runs on all operating systems like windows, android & MacOS as well. This really gives edge on all competitors **What do you dislike about LogMeIn Resolve?** I really like it; it meets my expectations, so I don't think so there is any major flaw in this software **What problems is LogMeIn Resolve solving and how is that benefiting you?** Easy Remote access to perform tasks remotely Saving Travel Time Troubleshooting the IT issues remotely ### 7. Managing client base computers with Go To Resolve **Rating:** 5.0/5.0 stars **Reviewed by:** Yan B. | IT consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** Ease of sign up. Very easy to use. Allows to provide remote help, manage updates status, provides quite comprehensive reporting, good integrations with Microsoft Teams, Slack etc **What do you dislike about LogMeIn Resolve?** So far too early to say. I do not see many apparent disadvantages. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Eliminates the necessity to travel, a substantial number of issues can be timely dealt with remotely. Allow to maintain control of various client infrastructures and ensure their workability. ### 8. GTM Assist Review **Rating:** 5.0/5.0 stars **Reviewed by:** Arielle B. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about LogMeIn Resolve?** The support was excellent for our small team, especially during the lockdown, We are a small team and we spend most of our workdays in meetings and issues always happen, It was great to reach out to someone whenever we couldn't fix the issue on our own. **What do you dislike about LogMeIn Resolve?** Sometimes i would have issues when it came to using my ipad but then again i do have an older ipad so maybe its just my device. Maybe the only thing would be to make sure older devices are compatible with GOToAssist. **What problems is LogMeIn Resolve solving and how is that benefiting you?** The problems being solved are just minor technical issues, Internal/External requests and time management. I think this was most helpful when we had to be remote. ### 9. Creates solutions for today's working environment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** I really like the seamlessness it creates for managing support tickets, as an QA professional, anything that makes that part of my job eaiser and more automated, I consider it a win. **What do you dislike about LogMeIn Resolve?** Due to it's fresh and new feel it is quite difficult to try and get other clients to jump on board, change is difficult but so can be managing tickets, which woudl you prefer. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I don't know how to emphasize the importance of managing service tickets in an IT world and making sure that digital aspects of our business are working as they are expected to, or as advertised. ### 10. Access and Sharing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Mathilda S. | Data Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** It is very easy and available on all major platforms. It has a simple user interface, making it easy to understand and use. Like, users can manage their accessibility. It is one of the best software that supports the best remote access services. **What do you dislike about LogMeIn Resolve?** Sometimes you may encounter some errors while transferring long files. I also wish I could maintain full control over my screen. **What problems is LogMeIn Resolve solving and how is that benefiting you?** The IT department connects remotely to our systems. It is the best tool to access any file from any laptop or computer. Allows you to share your screen with any other person for any remote work. ### 11. Easiest piece of software to use….one sent link does it all! **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen G. | Quality Control Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** Simple to use to connect customers and virtually offer tech support and troubleshoot their issues from anywhere. Easy to use for any level tech savvy customer or user. **What do you dislike about LogMeIn Resolve?** The one issue is not having an override or access to the admin account based changes that a customer may need in order to solve their problem, but let's face it this is kinda hard to accomplish. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Connecting with customers to solve their tech problems remotely. We use this on a daily basis which makes both our jobs in IT and the customers issues they are dealing with much simpler to do. ### 12. We switched from GoToAssist to GoToResolve & this new product has many new features that we utilize. **Rating:** 5.0/5.0 stars **Reviewed by:** Rich M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about LogMeIn Resolve?** Being able to assign the machines to unique groups & the alerts that you can configure for the IT dept. **What do you dislike about LogMeIn Resolve?** The upgrade cost was not in our budget which caused us to get special approval. **What problems is LogMeIn Resolve solving and how is that benefiting you?** The ease of remote controlling into our user's machines & the alerts. ### 13. Go To Resolve-The only Assistant you will need! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Health Teacher, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** The most helpful thing about GoTo Resolve is the ease with which you can sync daily tasks and communications in just one forum. I am constantly misplacing key aspects of my presentation. GoTo Resolve allows for the excellent organization of all necessary tasks. **What do you dislike about LogMeIn Resolve?** It is sometimes challenging to sync with my existing calendar or other software that I may be using while also using GoTo Resolve. This issue is easy to fix by using a second screen. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Go To Resolve is helpful when communicating over many different platforms and with various clients worldwide. My business performance has increased dramatically. ### 14. Excellent software during the pandemic and after! **Rating:** 4.0/5.0 stars **Reviewed by:** Saily J. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about LogMeIn Resolve?** It was really easy to use for client meetings. They were able to log on without any issues. We were able to track our productivity and increase it with the use of this software. **What do you dislike about LogMeIn Resolve?** This software was very easy to use and we did not have any issues. We had very good training and the support was excellent and well received by employees in our group. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We used the software to communicate with clients as well as using for internal and remote communication for meetings. We were able to accomplish this with this software. ### 15. GoTo Resolve Could Be Your Solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about LogMeIn Resolve?** The day to day use lined up with the claims the company made and provided our company some much-needed solutions to problems we had at the time. Overall, it worked well and helped us save time and money. **What do you dislike about LogMeIn Resolve?** We encountered issues when connecting with clients who used more than one monitor. It requires a few extra steps and can be cumbersome, especially with less technically inclined clients. Sometimes there was an issue with lag or slow file transfers, but it was manageable. **What problems is LogMeIn Resolve solving and how is that benefiting you?** It provided an easy tool to assist our clients in diagnosing and solving many issues remotely that may have otherwise required us to travel. It's also a trusted source, so we didn't have any issues with anyone downloading and using it, which was an issue in the past with similar software. ### 16. Excellent Remote Support Application **Rating:** 5.0/5.0 stars **Reviewed by:** Chitranzan C. | Detainee Custody Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about LogMeIn Resolve?** It is one of the most secure application among other remote support applications. The layout of its features is straightforward and thus, easy to explain to the clients. **What do you dislike about LogMeIn Resolve?** It has some issues with connection where at some destination machines, one needs to either update the software or install a new version to get connected to host machine. **What problems is LogMeIn Resolve solving and how is that benefiting you?** With its help, I could access clients' and advisors' computer desktop remotely and assist them with their needs. It gave me a capability to manage my time dealing with multiple issues at the same time. ### 17. In this climate, this software is great for remote users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about LogMeIn Resolve?** That I can work from home and still perform actions on a users computers as if I was standing at their desk. A common problem for users is not to be able to install the software they need to perform their job and with this software I can access their laptop and provide the administrator credentials to do the install without having to risk security. **What do you dislike about LogMeIn Resolve?** If the users connection is not great then it can take a long time to perform some of the tasks. I've been disconnected a few times and had to re-restablish the session but not a huge deal. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I can work remotely and still support my user base. As corporations move away from in-office and in-person work this kind of software becomes invaluable to organizations. ### 18. GoToResolve, an excellent tool for remote support! **Rating:** 3.0/5.0 stars **Reviewed by:** Delton S. | Sales Support Engineer / Certified Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about LogMeIn Resolve?** GoToResolve is an easy-to-use tool for remote support. The program allows quick connection times and a valuable tool to allow screen sharing and remote control. **What do you dislike about LogMeIn Resolve?** There are more steps involved in getting connected than there needs to be, but they steps are easy. The multiple steps do make GoToResolve more secure, but some could be encapsulated better and still maintain security. **What problems is LogMeIn Resolve solving and how is that benefiting you?** In my business I have to connect to MANY remote computers and devices of many types. GoToResolve allows ALL of those connections in an easy and concise manner. ### 19. Smooth, reliable, rich in features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about LogMeIn Resolve?** GoToAssist performs reliably every time I need to connect with a customer's computer. It's fairly easy to get them connected, and there never seems to be any downtime. Plus if I'm traveling and I need information or a document that's only on my home computer, it's easy to connect from anywhere and get what I need. **What do you dislike about LogMeIn Resolve?** The only downside I can think of is the name "fastsupport." Somehow about half the people I tell the URL to seem to think I'm saying "staff support," and they end up on staff-recruitment sites until I spell it for them. **Recommendations to others considering LogMeIn Resolve:** If you need to perform remote support, it's hard to find a product which will work better. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I am a software reseller and do a lot of technical support. I can't imagine being able to do that without seeing the customer's computer and - at times - troubleshooting issues myself, rather than telling them how to do it. Some people are not terribly tech-savvy, and don't know how to follow the steps involved in troubleshooting. For instance, if I say, "Open File Explorer" and they don't know what that is, it slows everything down. So much faster to do it myself! ### 20. Review of Remote Systems Support **Rating:** 4.5/5.0 stars **Reviewed by:** Rosa M. | ACCOUNTING SUPPORT, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about LogMeIn Resolve?** I enjoy the fact that I can go to this website to help me navigate any new remote software. Any question or challenge I might have, Go To Resolve will help me or teach me how to use this. **What do you dislike about LogMeIn Resolve?** The main downside is not having all availability of new software in my field. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I was able to use Go To Resolve to figure out a feature in Quickbooks Online software. It benefited me to hear from other users that had the same problem as I did. ### 21. GoToAssist Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about LogMeIn Resolve?** Simple and easy to use once you connect once or twice with other computers. **What do you dislike about LogMeIn Resolve?** A bit outdated and slow. iOS app is clunky and very hard to see others users screen. **Recommendations to others considering LogMeIn Resolve:** Give it a try on one or two computers. It works well once you know how to use it **What problems is LogMeIn Resolve solving and how is that benefiting you?** Easily connect to other PC's ### 22. Remote IT Technical Support to Resolve your issue **Rating:** 5.0/5.0 stars **Reviewed by:** Deepti A. | IAM / Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about LogMeIn Resolve?** If you have an IT issue, you can connect to a tech support agent instantly to troubleshoot your issue, often done remotely. You might have to permit the agent to control your device **What do you dislike about LogMeIn Resolve?** I do not dislike anything about this application so far so good **What problems is LogMeIn Resolve solving and how is that benefiting you?** This can help several customers solve their IT problems instantly by connecting with an agent remotely and take control of their device. I see a lot of potential for this app going forward ### 23. Remote access done right. **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge D. | Server Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about LogMeIn Resolve?** Simple and responsive web UI. The client is light in resources and easy to be installed by end-users. Is not an all-in-one solution and that is great. This product is then maintained correctly and focused on performing as expected. **What do you dislike about LogMeIn Resolve?** I wish the other tools I use would have integration with GoToAssist but that is not necessarily this product's fault. I would like to see the public IP of each client in the listing but that is not a deal-breaker at all. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I could remote easily and fast into any computer even if the client was not previously installed by us. Installing the client into as many computers as we want and being charged just for the technicians using the service is excellent. This allows great flexibility in providing assistance to whomever we need. ### 24. Great tool with ease **Rating:** 3.0/5.0 stars **Reviewed by:** Anant J. | Technical Account Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** It's a great with amazing ease of access, multiple device support. Be it android, a Mac or a windows device. Works seamlessly. **What do you dislike about LogMeIn Resolve?** There is nothing to dislike. But at times it crashes, very rare though. **What problems is LogMeIn Resolve solving and how is that benefiting you?** IT Alerting, Helpdesk reporting, Automation ### 25. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about LogMeIn Resolve?** I can connect easily to any of my devices when I need to from my laptop. I can organize all my devices under folders in which I can name. **What do you dislike about LogMeIn Resolve?** Nothing to state at this time. I have been using this product for four years without any complaints. **What problems is LogMeIn Resolve solving and how is that benefiting you?** The ease to join a user’s computer while they are on it or not on it at the time of remote desktop access. Interaction with the desktop is very close to real-time. Very little lag time between keyboard and mouse interactions. ### 26. Go To Resolve 2022 **Rating:** 4.0/5.0 stars **Reviewed by:** Colette A. S. | Vice President, Secretary , Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2022 **What do you like best about LogMeIn Resolve?** Easy to access and was easy to help others who weren't tech-savvy when using this application. **What do you dislike about LogMeIn Resolve?** When the company reviewed the users and or vendors that we worked with decided to try to stay with the most current Bomgar, Team Viewer of MS's application that is always available. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Clean and simple application to get applications and or other remote issues corrected in a timely fashion. ### 27. Simple, reliable, adaptable, and free to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Allen C. | Senior Full Stack Developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about LogMeIn Resolve?** GoTo Resolve has now become accessible and, top of all, it is a free app. Using cognitive invoicing, we can update our support desk. Offer mobile help from every location and on any platform. Virtual IT control saves time and money. GoTo Resolve gives us all the solutions and features we need to operate our IT activities in one location while keeping their costs to a minimum. **What do you dislike about LogMeIn Resolve?** It is occasionally difficult to link to a live representative, which is inconvenient. I loathe having to lead the customer through the installation process every time. This tends to delay and stay on the slower side of remote assistance and support. It's also difficult to communicate with remote customers. **Recommendations to others considering LogMeIn Resolve:** GoTo Resolve, is a one-stop-shop IT support platform designed with today's small and medium businesses in consideration. It provides everything we require to operate our business from everywhere - all in one location. It has aided us and has saved us both money and time. It's an excellent product that we much value and will recommend this GoTo product to everyone. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GoTo Resolve combines GoTo's years of experience in global IT control and assistance features with an all-new dialog invoicing function in a unified tool to simplify IT and establish much-needed uniformity. Furthermore, its zero-trust strategy to access management aids in the exclusion of harmful actors and the prevention of distribution network threats. GoTo Resolve offers the versatility to keep us and our employees in command, whether we need to administer 10 computers or 1000 systems throughout the world. ### 28. Very Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Amit K. | Director of Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about LogMeIn Resolve?** Ease of use and salient features it carries **What do you dislike about LogMeIn Resolve?** I can't think of anything I dislike about it **What problems is LogMeIn Resolve solving and how is that benefiting you?** It helps me to solve any software issues and share my screen like if there is any glitch in any of the software, I am using ### 29. Cloud based IT support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** I like that i can utilize this service virtually as the whole platform is cloud-based so that I can quickly get responses from my IT support team. I also love the organization of it. **What do you dislike about LogMeIn Resolve?** I wouldn't say I like that this system isn't used by many people yet. In comparison to some products that are out on the market, I've never really heard an abundance of people talk about Go To Assyst **What problems is LogMeIn Resolve solving and how is that benefiting you?** The program / application helps assist me with resolving issues that usually takes a normal ticket system a few days. Instead of wasting time not being able to resolve my problem, I'm able to get an answer within an hour or less and continue working on my projects. ### 30. Easy to use because it's intuitive and gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2022 **What do you like best about LogMeIn Resolve?** Extremely easy to get connected to a remote PC and secure. Once connected I have full control of everything needed on that PC, I can even reboot the PC. If they have multiple screens I can slide from screen to screen with ease. If I need to communicate with the end-user I can use the chat option. I also like that I can pull someone else into the remote session, share the screen, so they can assist or see what is taking place. **What do you dislike about LogMeIn Resolve?** I'm not sure if this is an issue with GoTo or our own IT security, but our IT dept. does not allow end-users to install software and if working on a remote PC where something triggers what appears to be an "install", the security application pops up saying you do not have rights to install software and if you wish to continue you need a code - contact xyz dept. At this point, I lose control of the remote mouse in the GoToAssist session and have to either ask the end-user to kill that security screen or I have to restart the GTA session and hopefully, the end-user is still there to assist with reconnecting. **Recommendations to others considering LogMeIn Resolve:** One last thing to mention, it is easy to admin and install. I can run reports to see usage and can even record sessions. The one weak area as admin, I wish I could run one report for all users that would provide the number of times they have used it in the last year. As it is now, I have to run a report for each individual user, hence, I run many reports as to one. **What problems is LogMeIn Resolve solving and how is that benefiting you?** If I'm understanding this question correctly, GTA is used to remote into someone's PC and see firsthand what the problem is. As the old saying goes, a picture is worth a thousand words and seeing someone firsthand duplicate an issue saves us a ton of time. Mostly because many details do not get mentioned in an email or service ticket. Having the ability to control the remote PC allows us to test and troubleshoot, we also know where to go to view log files, settings, etc. which saves a ton of time from having to walk the end-user thru various clicks. We have been using GTA for about 10 or 12 years and have no complaints, no issues. We also use GTA for unassisted remote sessions, we can remote into a PC or server at any given time to run various reports, check the status of something, etc. ### 31. "Go ahead with the GotoAssist virtual system!" **Rating:** 4.0/5.0 stars **Reviewed by:** friedrich k. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about LogMeIn Resolve?** The nicest part about GoToAssist would be that end customers may be emailed an invite URL or an assistance code, and they will be prompted to download the application on request. An application that is simple to use and enables the rapid and reliable initiation of numerous meetings, remote management, and file sharing. Great support is always sensitive to user needs, allows me to write notes while in the session, measure time invested, log my meeting, and export it for archival and training reasons, and is quite simple to start and deploy. **What do you dislike about LogMeIn Resolve?** It demands strong internet connectivity to function correctly; connectivity issues can create lags in posting and sharing data, so we must have a quick and consistent connection. The customer must pay extra fees to use the phone app. Usually, after establishing a remote help connection, the support specialist loses track of the end mouse and user, and it takes a few presses in a specific pattern to regain control. **Recommendations to others considering LogMeIn Resolve:** It is a handy program with low pricing and a great utility that's also worth investigating. Controlling virtually is among the activities that we employ more frequently currently to assist customers, and I suggest the GotoAssist team. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GotoAssist enables me to see what my clients perceive, allowing me to provide better help. It also helps users by sharing displays and facilitating access to their computers, which makes providing help simpler. It enables us to virtually download apps and accurately assists our clients. The smartphone application enables us to work remotely by allowing us full accessibility and control of clients' PCs from our smartphones. ### 32. GoTo Resolve is an easy to use and integrate solution for remote supporting of customers on demand. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about LogMeIn Resolve?** The software lets users quickly download, install, or access the application via a browser window. In addition, it self-uninstalls, so it doesn't leave behind junk/garbage applications on the customer's machines after use unless they opt to go the product installed for reuse later. The application intuitively allows any connected user to screen share and grant keyboard/mouse controls along with clipboard access to share files and content easily between devices (based on configuration settings). In addition, the higher subscription options can white-wash the share links. Hence, they appear to come from the company instead of an unknown product from the user's perspective, allowing for increased comfort. **What do you dislike about LogMeIn Resolve?** There is no downside to using GoToResolve. If you have customers call that you need to remotely connect with to provide technical support to without physically being at their machine, then this is the best product for you to use. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GoToResolve resolves the need to physically attend a users workstation or system while still providing the hands-on support that they often need when dealing with technical or software issues on their machines. ### 33. GoTo Resolve (formerly GoToAssist) **Rating:** 5.0/5.0 stars **Reviewed by:** Stan S. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about LogMeIn Resolve?** GoTo Resolve (formerly GoToAssist) has been a very reliable method for remote support for our clients. **What do you dislike about LogMeIn Resolve?** It would be helpful if file transfers were a little more seamless but they work well even if they are a bit awkward. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GoTo Resolve (formerly GoToAssist) helps us easily connect to fix issues for our clients. ### 34. Great remote support software **Rating:** 4.0/5.0 stars **Reviewed by:** Arlen R. | Salesforce Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about LogMeIn Resolve?** The ability to start remote sessions without having to request the user download any application. Just with a link an a 6 digit code, helping on user acceptance. Also has great automation tools for IT for software installation, patching, updates, etc. **What do you dislike about LogMeIn Resolve?** The free version is really limited, it's more like a trial. There are features that are paid add ons like mobile support, and some are quite expensive. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote support and IT maintenance tasks. ### 35. The awesome RMM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sabarinathan G. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2022 **What do you like best about LogMeIn Resolve?** The tool is so user friendly with features that are very important fro a remote working engineer like me , I work daily with software for atleeast 4 hrs a day. **What do you dislike about LogMeIn Resolve?** I currently see no such dislikes but I can suggest that chat window size should be reduced . **What problems is LogMeIn Resolve solving and how is that benefiting you?** I am a remote working engineer ,this is my vital tool for quickly getting in touch with the user machine. I am happy using this software ans solving user issues ### 36. Customer review **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto S. | Enginner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about LogMeIn Resolve?** I'm always looking for alternative way to a remote desktop that is easier to use **What do you dislike about LogMeIn Resolve?** No comment at the moment. Interface easy to use **What problems is LogMeIn Resolve solving and how is that benefiting you?** Ger an alternative way to do a remote access ### 37. Outstanding Remote Support Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about LogMeIn Resolve?** GoToAssist (now GoTo Resolve) has been a reliable, intuitive program that has saved countless hours of travel and allowed me to resolve customer issues promptly and efficiently! Excellent customer service team, too! **What do you dislike about LogMeIn Resolve?** The only challenges with GoTo Resolve would be connecting with post-Catalina Macs (requires two sessions and permissions changes in the Security and Privacy sections) and Chromebooks. There has been one (quickly resolved) outage in the last ten years. Virtually no complaints here! **What problems is LogMeIn Resolve solving and how is that benefiting you?** We use GoTo Resolve (formerly GoToAssist) to install print drivers, set up scanning, and configure Xerox copiers. Our territory covers several states and would be impossible to manage without GoTo Resolve! ### 38. GoToAssist is very easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** We are a small company and we use this platform for IT support within our medical offices so that we don't have to travel to solve issues. **What do you dislike about LogMeIn Resolve?** This product is top notch and I do not currently have any issues with it. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We can now help our team quicker and more efficiently with tech issues or any issues they are having with their job instead of having to meet with them face to face. ### 39. With GotoAssist establish safe supports for your frequent use. **Rating:** 3.5/5.0 stars **Reviewed by:** Hailey d. | Telecommunications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about LogMeIn Resolve?** It is an ideal platform sd a tool for remote access to the desktop because it helps to connect quickly, it can admit access from anywhere and it adapts very well for its use, it is a system that is based on offering you support well-developed technology which is easy to use and is very intuitive, it also contains an extremely well-structured interface which contains a good design, has very fast connectivity due to its browser that is very well structured and apart from that it is very friendly to use for any requirement you need. **What do you dislike about LogMeIn Resolve?** An area that should be better trained is the option of using the system with the mobile application since when it is sed it is very slow, it tends to fall and makes users feel unpleasant, which is why it is annoying and it an id, not the same to use it as on a computer or desktop, apart from its cost is a bit high for which they should make it more accessible and add more benefits so that more users can use it. **Recommendations to others considering LogMeIn Resolve:** it's a service that provides fantastic technical support, it helps you to get easy use without any unresolved issues, it helps you to have fantastic use of desktops with fast connectivity, and GoToAssist is a very flexible system, plus it allows you to transfer your files safely and very quickly, besides it has a very attractive interface, well developed and offers a very friendly use. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We use this platform as functionality to support our clients to obtain positive results in their uses, since it allows us to help them offer them, builtin chat, highly efficient connectivity and allows us to provide them with technical support which helps to solve any problem or doubt and makes it service without any problem and to establish better relationships with our users and customers, it also adapts with us in our organization. ### 40. Best in Class **Rating:** 5.0/5.0 stars **Reviewed by:** Rakhesh r. | Team Lead IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about LogMeIn Resolve?** Best interface and easy to use and easy to understand **What do you dislike about LogMeIn Resolve?** There is nothing to dislike since the interface is easy to understand **What problems is LogMeIn Resolve solving and how is that benefiting you?** Solve the issue of a remote system and reliable and smooth operation. ### 41. A step forward **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about LogMeIn Resolve?** GoTo Resolve is a great step forward in remote IT access. It allows for seeming less background integration across multiple platforms including IOS and Android. It is not intrusive and runs effortlessly in the background. **What do you dislike about LogMeIn Resolve?** In my opinion there is a high learning curve with this solution. I am also concerned about privacy and having a system or person's credentials hacked. I was concerned when using this solution on a home wifi and not a VPN **What problems is LogMeIn Resolve solving and how is that benefiting you?** I had to use the software when I was having issues with my system and needed remote assistance and remote updates. Installations run in the background and do not slow down your system ### 42. GoToAssist Review **Rating:** 4.5/5.0 stars **Reviewed by:** Wyatt H. | Service Desk Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about LogMeIn Resolve?** GoToAssist has been our main tool for remote support for the last few years. It works great, the unattended installer is a fantastic way to connect with your employees' machines without much hassle. The ability to easily escalate to administrative priviliges is also a huge boon. **What do you dislike about LogMeIn Resolve?** I would love if the GoToAssist team could add the ability to freeze the user's mouse and keyboard. It is a bit annoying when you are trying to do a remote session and it freezes the support agent rather than the user when they start typing or moving the mouse. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We solve all types of problems with remote support. Driver updates, software installations and updates, and lots of misc support call like hardware and software issues. ### 43. Go forward with GotoAssist remote system. **Rating:** 4.5/5.0 stars **Reviewed by:** Elliot B. | Data Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about LogMeIn Resolve?** Easy to navigate software that allows for opening multiple sessions, remote control and file transfer quickly and securely. Quality support is attentive to user requests at all times, Ability to take notes during the session, track time spent and log my session and download it for archiving and training purposes, and is Very easy to set up and install. **What do you dislike about LogMeIn Resolve?** It requires a fast connection to the network to work properly, connection problems also cause delays in uploading and transferring files, so you need a fast and stable connection. Using the mobile application requires additional costs for the client. **Recommendations to others considering LogMeIn Resolve:** It is a useful application with an affordable price and a well-crafted tool that is worth checking out. Managing remotely is perhaps one of the actions that we use more nowadays to help the customer, I recommend the GotoAssist team. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GotoAssist allows me to see what my customers see so I can support them more effectively. It also allows me to share their screens and grant access to their devices which makes it easier for me to provide support. It allows us to install software remotely, and troubleshoot our customers effectively. The mobile application allows me to work from home by being able to access clients' computers and manage them from my phone. ### 44. GoTo Resolve Perfect Software for SMBs **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa C. | Senior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about LogMeIn Resolve?** This software enables the user to identify, engage and resolve the problem with the help of multiple features. In addition to this, the software provides the best IT game-changing support and secure browsing. Thus, this tool offers the best freemium plans for users and this is quite fascinating. **What do you dislike about LogMeIn Resolve?** There are no particular drawbacks of this software but this software shows some bugs and malware issues. In addition to this, there are multiple errors it shows while resolving the IT issues and doesn't provide customer support. **Recommendations to others considering LogMeIn Resolve:** All in all, GoTo resolve software is highly recommended for use due to its robust functioning and potent features. You will find this software easy to install and use. Additionally, the simple and intriguing design makes it more reliable for use. Thus, get this tool now and enjoy the epic IT services and wide range of services along with them. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GoTo resolve software offers the best video sessions and documentation. Thus, you will get the best mailing services and live sessions. You will get premium responses with the best running features based on modified technology. ### 45. Remote access handled correctly. **Rating:** 4.0/5.0 stars **Reviewed by:** Herbert K. | Full Stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2022 **What do you like best about LogMeIn Resolve?** A web interface that is both simple and flexible. The client uses few assets and is simple for end-users to download. This solution is properly handled and concentrates on working as desired. The potential to quickly ascend to administrator privileges is also quite beneficial. Putting the user on as many systems as we like and just getting paid for the professionals who use the solution is fantastic. This gives us a lot of leeway in assisting anybody we have to. **What do you dislike about LogMeIn Resolve?** I want some other services I use to be integrated with GoToAssist, however that is not exactly the error of this application. I'd like to have the public IP addresses of every user listed, although this isn't a big deal. I get a problem when I'm linked to a client's PC and the procedure, we're performing needs admin login details to be input. I lose control after the client provides them. I'd like it if the consumer could confirm that they need me to keep command of the mouse. **Recommendations to others considering LogMeIn Resolve:** I've been utilizing GoToAssist for several years, and I'm always safely linked to servers and administrators. It is indeed a high-quality product that is simple to use, and I would recommend it. **What problems is LogMeIn Resolve solving and how is that benefiting you?** For the past couple of years, GoToAssist has been our primary remote assistance solution. It performs excellently, and the unsupervised installation is a terrific method to quickly access your workers' workstations. I can simply and quickly access any device, even though the customer had not before been configured by us. ### 46. Get Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Greg S. | I.T. Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about LogMeIn Resolve?** It is an easy to use product that allows me to do my job easily and efficently. **What do you dislike about LogMeIn Resolve?** There isn't much to not like about it except that it is slow at times. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I don't have to be on the road going to clinics to resolve basic computer issues. ### 47. Extremely valuable to our business. **Rating:** 4.0/5.0 stars **Reviewed by:** Trevor P. | Infrastructure and Deployment Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about LogMeIn Resolve?** The ease of use for our customers. Point them to a website provide a key. **What do you dislike about LogMeIn Resolve?** The part that does not work well is the connection to Apple devices. The unattended install does not work consistenly. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Allows us to connect to customers quickly and easily. ### 48. GoToResolve - A good product at a high price! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about LogMeIn Resolve?** Software works easily, systems can be added quickly, and software download works quickly and efficiently for many platforms. Had no issues using this product to work on PC's or Mac's. **What do you dislike about LogMeIn Resolve?** The price is much higher than comparable products. When Office 365 users can use Teams and achieve similar functionality, it makes the cost seem a little prohibitive. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We were using it to remote-assist a mac user at a remote site. The mac user does not like using teams so we had to come up with another solution that would work for her and this fit the bill. ### 49. Awesome Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jay S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about LogMeIn Resolve?** One solution for a multitude of hardware and software. **What do you dislike about LogMeIn Resolve?** On rare occasions, I have difficulty logging into the service to render support to my end users. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Allowing me to use several hardware and software systems to support infrastructure. ### 50. Great Product to easily connect! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about LogMeIn Resolve?** I like that it is simple to invite another tech to join a session. The process of connecting to a customer's account is very easy for them to understand even if they are not tech-savvy. No windows are lying over the connection to control the program, everything is out of the way above the screen. **What do you dislike about LogMeIn Resolve?** The only issue that I have difficulty with is when I am connected to a customer's machine and the process we are doing requires admin credentials be entered, Once the customer enters those, I no longer have control. I would like if there was an option for the customer to affirm they want me to be able to retain control of the mouse. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I am a tech with a software company so I use GTA every day to connect to customers who are having issues with their program. This program makes connecting with customers very simple. I also really appreciate that I can easily invite an additional tech to join when there is a very difficult issue. The unattended support option is also a great feature that allows me to connect to users after they have left for the day, making it easy to correct their problems without disrupting their workday. ## LogMeIn Resolve Discussions - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments - [View LogMeIn Resolve pricing details and edition comparison](https://www.g2.com/products/logmein-resolve/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+00%3A56%3A52+-0500&secure%5Bsession_id%5D=fa26f41d-aace-47b6-a0f2-237972a3f5e3&secure%5Btoken%5D=06aee1be0aecc821d9ae3216198567746af8689ae1a88aa355af9c0035b7af76&format=llm_user) ## LogMeIn Resolve Integrations - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## LogMeIn Resolve Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Operating System** - Multi-Systems Support - Apple Support - Android Support **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Remote Wipe - Security **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Mobile Device Management (MDM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top LogMeIn Resolve Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,947 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,536 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,205 reviews)