Video Reviews
Goto Assist is very useful
All I have to do is send a link
439 LogMeIn Resolve Reviews
Overall Review Sentiment for LogMeIn Resolve
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I was able to start a meeting with colleagues to collarbate on current issues or work that needed to be done Review collected by and hosted on G2.com.
Something having to describe to colleagues how to get it themselves or to join me felt cumbersome Review collected by and hosted on G2.com.
It is very simple to start a remote session, you send the code (link) through IM or email. It works for both MAC and PC, which can be easily customized to the connection. Review collected by and hosted on G2.com.
It should be simpler to get administrator permissions, but honestly it is not complicated either. Review collected by and hosted on G2.com.
Easy to connect, easy to navigate, easy to use, easy for customer to use, attractive UI Review collected by and hosted on G2.com.
None that I can think of. The tool is simple and useful. Review collected by and hosted on G2.com.
The tool can be easily accessed by clients to give us access. I like the send file and get file feature as well as the diagnostics control panel that shows all the stats of the computer. Review collected by and hosted on G2.com.
I do not like sometimes when id freezes. The service desk feature is also useless Review collected by and hosted on G2.com.
It was easy to share both screens and slides between multiple presenters to allow a smooth presentation and meeting. This cut travel times by allowing large groups to meet on one platform to discuss projects, ideas, presentations, and more while each individual worked remotely or from various office locations throughout the geographic region of our business. Review collected by and hosted on G2.com.
For first time users and those who are not frequent users of the system, it was difficult to get meetings started. The software needed to be continuously downloaded on new desktops as users switched computers or work stations which was a time intensive process when starting meetings or collaborations between team members. Review collected by and hosted on G2.com.
The simplicity in creating and managing requests and incidents Review collected by and hosted on G2.com.
The indexing of tickets is very slow and makes searching through previous tickets very time consuming. Review collected by and hosted on G2.com.
What I liked most was the ease of use. The Help desk gave me a website to go to. Once there I was given a code to put to start our session. I was prompted to start a small download. I was a gain prompted to "allow" access to my computer and they was remoted in to my PC to troubleshoot my problem. Review collected by and hosted on G2.com.
I did not noticed anything I disliked and bout the product. It was easy to sue and did not affect my PC. We have very low bandwidth at my job and I did not notice any performance issues while they were in my PC. Review collected by and hosted on G2.com.
Convenient to use when dealing with users. They click a link and you can connect to their machine and look at issues real-time instead of relying on descriptions placed in Trouble tickets or working through an issue on the phone with remote employees. No connection issues with users across the country. Review collected by and hosted on G2.com.
There wasn't much not to like. It does what it's intended to do very well. Review collected by and hosted on G2.com.
