LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 29

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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439 LogMeIn Resolve Reviews
4.4 out of 5
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4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Leslie C.
LC
IT Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I love the fact that I can review other people's computers remotely. As an IT person, I find it hard to walk someone thru problems sometimes, so it's fantastic for me to be able to see their screen and help them "live". Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing. It's a great product. If had to say anything, I'd say that it costs a bit too much. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I needed to provide technical support to people across our geographical footprint without going into offices that are spread out hundreds of miles from each other. It's helped reduce my travel time to outlying offices. Review collected by and hosted on G2.com.

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CS
IT Director
Marketing and Advertising
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The ability to create a remote support session quickly. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It would be nice to have more remote tools, like OS update checks as other providers have. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Another solid remote support tool is LogMeIn. Some features on each are desirable. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We can connect to users outside or even inside our perimeter to help diagnose, configure, or setup issues without having to physically touch the device. This saves us hours of support time as video is worth ten thousand words. It also keeps us from having to give out admin credentials to end users. Review collected by and hosted on G2.com.

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LG
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

We use Gotoassist daily for information technology support. It's amazing because of the remote access and unattended features Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Currently, I don't find much to dislike, asside from customer group editing. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote support. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about LogMeIn Resolve?

The two way share. With this tool I can virtually share my screen with my peer in another city and vice versa. I also like the multi screen navigation. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I couldnt find a way to save or record the session though. That was the only con I found with this tool. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

System pairing can only be done locally but with this tool we can virtually share and also do a multi session demos. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about LogMeIn Resolve?

GoToAssist provides the best connectivity I have used yet for Remote Desktop Support for Customer problems. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

No issues with the software were found, Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Do your research before selecting a help desk software Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Help Desk support Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I really love the ability to help a client that I wouldn't be able to assist personally. I am especially impressed by the ability of sharing both my screen and theirs Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There is not much I don't like about GoToAssist. I believe that the only problem is memory issues while sharing the client's PC... But I believe it is mostly the issue with the PC and not GoToAssist Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

It is a good choice. I would recommend that you try it to see if it fulfills your needs. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Cutting down on travel time... With many Teleworkers, it would be impossible to take the time I need with each client. Benefits include: More efficiently with my time as well as a quicker response to those in need. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It is an easy to use tool for connecting customers to support technicians online. User friendly and reliable. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There could be more options for customizing text Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Quickly helping customers without a phone call Review collected by and hosted on G2.com.

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Verified User in Insurance
CI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy to use , easily configurable , fast and clean interface .It's easy to get users connected to a session.its easily navigate the session and able to see errors the client is facing. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The one issue at times you face is it's does not provide certain information of client PC i.e. System information. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

GoTo Assist is mainly used to provide technical support for client who is facing issue which cannot be resolved through phone calls and emails. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about LogMeIn Resolve?

easy to use for both customer & client. Simple setup on customers machine & vary fast connction with lots of functionality Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

A bit pricey to purchase, but well woththe money once you realize how much time it saves yiu Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Check the costs compare to other products. it is quite good Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Customer support. Much happier clients & allows us to resolve issues promptly Review collected by and hosted on G2.com.

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Rebecca H.
RH
Application Specialist
Hospital & Health Care
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Shadowing almost anyone - some sites have this blocked. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I dislike that some sites block the 'fastsupport.com' website, and we aren't able to shadow some end users. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Learn how to share your session link when you need help. This will benefit you in the long run. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I'm helping with front end application issues. We are able to shadow end users and actually see what the issue is. I love being able to flip the sharing session and show my screen to others. I can show data on tables they wouldn't normally have access to. Review collected by and hosted on G2.com.

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