LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 28

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Official Downloads

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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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439 LogMeIn Resolve Reviews
4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Human Resources
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Quick access to client's computer, unattended control. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Literally nothing, perfect application that makes my day easier Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Resolving all sorts of our customers issues. We combine telephone and GoToAssist Review collected by and hosted on G2.com.

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Kyle S.
KS
Network Technician
Investment Banking
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The best thing about this app is the fact that you can direct a user to go to the site and give them a code to login. You can also setup an unattended session. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The controls of the app can be confusing. Especially when the end user has multiple monitors. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

GoToAssist is a great tool if you need temporary remote access to a client or end user. It is a very useful tool as it is easy to use and gives near instant access. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I use this most every day in my workplace. I use it mainly to troubleshoot issues remotely. It's a great help especially when I am unable to be at the computer itself. And the way it is accessed is the best. Direct the end user to the site, and in just a few clicks, you have access. Review collected by and hosted on G2.com.

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Verified User in Biotechnology
UB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It is easy for I.T. personnel to access computers remotely to find and correct problems with software. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

This software doesn't like to load on all computers, so alternative programs may be required. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

When operating technicians encounter an issue, this software allows I.T. personnel to be able to access computers remotely and see what the problems may be. Sometimes the issue may be fixed quickly and easily by being able to access and make changes remotely, or they may have an idea of what the issue may be before traveling on-site. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It is a dependable way to connect with customers to help what they need. We used it on our website as a button where any of our customers could allow us to connect to them to fix fast problems. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It honestly works just fine there is nothing to dislike. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It helps when we need to "drive" a clients computer. If they have a problem that is just faster and easier for us to fix they can connect through our website using gotoassist. Review collected by and hosted on G2.com.

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Verified User in Security and Investigations
US
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

GoToAssist is a convenient tool that helps me to complete projects right at my desk.This saves time for either me or the supplier/user to travel from one location to another. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There are times it launches and does not load. Also once the supplier is connected to my computer, I am unable to complete any other tasks until the supplier has disconnected. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

GoToAssist increases productivity by allowing me to connect to users remotely or for our suppliers to connect remotely to either solve user issues, execute new projects or transfer files. Review collected by and hosted on G2.com.

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Edgard G.
EG
Senior Technology Support Analyst
Automotive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

the best part about GOTO Assist, is that it always works. i generate a code, pass it to the person who needs assistance and im connected to them, every single time without issue. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

the only thing that i dislike about the service is that when a session starts, a popup asking for permission needs to be accepted and at times it gets hidden behind other active windows and makes it hard for people to accept it Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

the business problem that we solves with GOTO Assist is remote support for our field teams. its super simple to use and even for sales people Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Ability to connect with ease to any system, PC or apple based works very well. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes problems occur on screen redraws, occasionally unable to connect until software gets updated. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remotely supporting end users around the country, quickly resolving issues, and organizing tickets using the service desk. Review collected by and hosted on G2.com.

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Verified User in Banking
UB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Go To Assist is a simple way to remotely connect and has not given me any problems Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Overall I am very happy with Go To Assist Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

reliable product Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote support to our branches located all over the country Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The Tool was pretty reliable and seemed to handle low bandwidth connections reasonably well. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The steps to launch it were sometimes a bit much. It would require more from the remote site than I’d like which made it tricky with less technical customers. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It replaced a tool that wasn’t well suited for remote support and made it easier to get user issues fixed. It also made remotely accessing my own work PC simple. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Goto assist works really great! No issues at all. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Somtimes the activation can be annyoing. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It works well for everyone. Review collected by and hosted on G2.com.

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