LogMeIn Resolve Reviews & Product Details - Page 27

It provides excellent ease of use for us, as support - as well as being user friendly for the end-user to connect to us. Review collected by and hosted on G2.com.

I find the cost is not aligned with other solutions that provide similar functionality. Although it does everything we need, it does feel a little dated as well Review collected by and hosted on G2.com.

GotoAssist would create a web page that the remote associate can link to and type in their name and the session ID to connect to the support department technician. This is easy for any level of affected user to connect for remote support. Review collected by and hosted on G2.com.

GoToAssist has been known to have some video issues between the remote and connecting technician's machine. Specifically, the mouse from the remote machine does not always align with the mouse on the support technician's machine view due to varying video issues, like resolution differences. Although this issue occurs intermittently, this can be a challenge to provide mouse-driven support while connected remotely. Review collected by and hosted on G2.com.

I have used quite a few remote support solutions and I like this one the best, minimally invasive along with giving to opportunity to interact through Windows admin windows without requiring a user to be on the other side of the session. Review collected by and hosted on G2.com.

Too many different GoTo programs that don't integrate or work with each other, even among the GoToAssist family they have different solutions that wouldn't talk among themselves. Review collected by and hosted on G2.com.

The program runs efficiently and these in no lag while other party is remoted in. Review collected by and hosted on G2.com.

Honestly, there isn’t anything I dislike about it. Review collected by and hosted on G2.com.

We chose GotoAssist because of it ease of use in allowing us to help remote users. Increasingly, we have have more people on the road and travelling as well as working from home. GotoAssist has become our primary tool for helping the users without them having to come into the office. It allows us to diagnose and fix issues remotely which helps our users save time while allowing us to expand our support. Review collected by and hosted on G2.com.

Although the subscription costs can be a little expensive, the time is saves us more than makes up for it. Also the service is always up and available. Review collected by and hosted on G2.com.

GoToAssist gives you the ability to record a support session for future reference and/or compliance and support ticket systems. Cost effective by comparison to other similar products. Easy to set up and use and works flawlessly. The pricing is affordable. Ease of use and provides instant access with the unattended support remote access mode feature. Review collected by and hosted on G2.com.

GoToAssist reporting features need revamping if you are planning on keeping records of your connections for keeping track of your ticket support system. Configuration settings are very technical and requires knowledge of remote access technologies. Review collected by and hosted on G2.com.

I prefer GoToAssist over GoToMeeting because it's easier to take control of the screen without permission to bypass having to get permission from a less computer savvy user which sometimes takes a while to get them to click the right buttons. i like that you have the option to email a code or a direct link to the application. In my 5 years of using this I've only received one error message. This is a reliable program that most support techs in my company use multiple times a day. Review collected by and hosted on G2.com.

Kind of a slow start up but it's to be expected. Other than that I don't have any real complaints about the application. Review collected by and hosted on G2.com.

Using unattended sessions is very easy, and has most features that we need while accessing a client system remotely. Review collected by and hosted on G2.com.

Setting up unattended sessions is difficult for some end users, due to the way they access the system we need access to. Review collected by and hosted on G2.com.

Works flawlessly on a variety of platforms, has never failed to function as needed so long as remote client has active network connection Review collected by and hosted on G2.com.

Id prefer the option to have it start up running as a service, as it is almost always the first step required when doing any sort of remote work. Review collected by and hosted on G2.com.

GoToAssist allows me to remotely connect with another customer and troubleshoot issues. It also makes installing or removing software and programs easy as it allows for large file transfers. It also provides mouse control and multiple screen sharing. Review collected by and hosted on G2.com.

I do not like that you can not schedule meetings in advance with GoToAssist. All sessions must be created at the time the meeting begins. Review collected by and hosted on G2.com.