LogMeIn Resolve Reviews & Product Details - Page 25

Easily allows our remote IT support to log into any computer and address concerns, quick connection, can tell when someone is connected Review collected by and hosted on G2.com.

Have not run into any problems as of yet Review collected by and hosted on G2.com.

One of the main reason why GoToAssist is best in class as its easy to use for customer-end.In other words, when we connect with an end to end customer it's very easy to explain to the customer how to log in and connect to the remote server in this app.Their security is high class and after the session end, there are no logs or traces left on the customer's computer.Its proven and one of the most trusted remote software from many years used by corporates and Tech Support Companies. Review collected by and hosted on G2.com.

The only minus factor I found after using it for a couple of years that sometimes on slow connections it gets disconnected which should be fixed and make the tool more tiny and accessible on slow internet connections too. Review collected by and hosted on G2.com.

I have used this company software for many years, back when it was LogMeIn Rescue. Their recent merger combines many products into one easy-to-manage admin console. The login process for my users is much better now having 1 place to login rather than many different login sites depending on the product you use. I love the connectivity of it across platforms, the ease of use, and how simple it is for a non-tech person to get instructions to run the applet to allow me to connect to their system. Very user friendly! Review collected by and hosted on G2.com.

There is only 1 thing I dislike, which is not directly about GoToAssist anyways...it is Microsoft's issue with elevated UAC prompts that are not able to be controlled by the remote technician. There are a few windows also that cannot be controlled, such as the Task Manager, elevated CMD's, etc. I would like to see a button created in GoToAssist that will close such a window that is prohibiting me from controlling the remote system. Once one of those windows is opened, you loose complete control and cannot even close that window, therefore are required to have a user at the system to close the window, or click off of it, so you regain controls. Review collected by and hosted on G2.com.

web deployment and how easy it is to set up a connection Review collected by and hosted on G2.com.

at this time nothing has come up that i do not like or that has not met my needs Review collected by and hosted on G2.com.

I like how unobtrusive GoToAssist is. It allows you to assist clients in an efficient, thought-out manner and there are always multiple ways to get certain tasks done. The direct file sharing feature is a personal favorite. The code generation is also very easy and repeatable, thankfully. Review collected by and hosted on G2.com.

There honestly is not that much to dislike about GoToAssist. It can be pushy about password changes, given how ineffective that can be at times. The lockout feature is a tad annoying as well. However, these are minor quips and easily forgettable. Review collected by and hosted on G2.com.

user friendly and comfortable to the user. i would recommend this to my peers so they can be benefited with this amazing tool. professionalism is the synonym for their service really appreciate the way team works together. Hope everyone one will have same experience like me. Thanks for giving me this opportunity.

user friendly and comfortable to the user. i would recommend this to my peers so they can be benefited with this amazing tool. professionalism is the synonym for their service really appreciate the way team works together. Hope everyone one will have same experience like me. Thanks for giving me this opportunity. Review collected by and hosted on G2.com.

It hangs occasionally but overall good . We all have so many apps together on same platform that might be the reason of hanging it. Hope with there upgraded module it will be improved too. Thanks for giving me this opportunity so I can share my personal experience with my peers.

It hangs occasionally but overall good . We all have so many apps together on same platform that might be the reason of hanging it. Hope with there upgraded module it will be improved too. Thanks for giving me this opportunity so I can share my personal experience with my peers. Review collected by and hosted on G2.com.

It's easy to get users connected to a session. They need only to go to a predetermined hyperlink and enter a provided support code. Being able to point them to a premade link is very useful as it saves time and it makes more sense to an end user. Review collected by and hosted on G2.com.

Session management could be better. If you're working with limited licenses, it's easy for a technician to leave a session hanging open even if there's nobody connected to it. Closing out of the application doesn't close out sessions, and it doesn't appear to have an option to edit timeout periods. There's also no way to quickly figure out who is using the sessions with standard access. Review collected by and hosted on G2.com.

My favorite feature out of the many that GoToAssist offers is mobile device support. We were able to provide support from our line of Iphones across the company. Configured many, many user devices with it. Some of the simplest things to do users have issues doing on the phone and without remote support trying to just talk the user through troubleshooting can really be quite difficult. Review collected by and hosted on G2.com.

Honestly I can't think of a single thing. Its even better that you can support eight users at once. Price point is definitely fare for everything you get for that amount. Worth every penny from my point of view. Review collected by and hosted on G2.com.

This is a software name that almost everyone has heard of making people aware that it is a legitimate software. Some of these software names can be sketchy if the employee hasn't heard of this before. It makes it easy for the person to log in without having to really download any application. The uptime is almost always 99.99% percent. I think that I have only had one outage or two within the past 5 years of using the software. Its very reliable and can be used in mobile technology as well. Its very compatible that way. It has really come a long way. It is really more than just a remote software, it can be used for multiple things such as monitoring the server health. The software can also be used for inventory management allowing to see which the computer is on the network and which is offline. The third is that the help desk can assist while the person isn't even there, not having to authorizing th person to look at the computer. The sofware can provide alerts for you for various items happening on the network. There are many more things that can be done with this software, so I would hightly recommend it. Review collected by and hosted on G2.com.

When the administrator installs it on the computers of workstations making it readable for users, the user may or may not have the ability to disable the person from coming into the computer during work hours. This can be a bad thing because if the help desk or administrator needs to assist the person, and the software is being blocked by the employee, this can make things even harder as it is. The software doesn't allow for more than two sessions to happen at the same time. While you are helping employee 1 out, employee 2 has to wait until you are done if he or she needs remote assistance. When needing to take part of admin prompts, the software doesn't allow the help desk or administrator to input the password, it prompts the user making it difficult to over-ride the ACU prompts. This can be very frustrating for the help desk support and the person being assisted. Review collected by and hosted on G2.com.

I have used several different applications for remote connections and like GoToAssist the best. It is easy to collaborate between colleagues or vendors and view each others screens as needed. The ability to switch between the screen makes this program very easy to work with. Just need to click on another user's icon, allow access, then that person can start showing their screen. Review collected by and hosted on G2.com.

The circles for names are a little confusing when there are several people with the same initials. Having a picture or some other way to identify the users would be nice. It takes a moment to figure out what user is what color bubble but once it has been determined, it is easy to select the correct person or yourself and continue with the remote session. Review collected by and hosted on G2.com.