LogMeIn Resolve Reviews & Product Details - Page 24

The ability to remotely annotate and comment on a document view by all parties. Much better than google docs which we used before that. The fact that we can also share screen is helpful, but can be a little confusing to use if one party isn’t good at it. Review collected by and hosted on G2.com.

Need a strong internet connection, which most offices have. For laptops, it doesn’t work as well when older or slower laptops are used Review collected by and hosted on G2.com.

I still remember trying to give tech support to people over the phone, when they couldn't connect to AOL because their 2600 baud dial-up modem wouldn't connect to AOL. So the main thing to like about it is how easy it is to talk the customer through an install (assuming it's not already there) so that they their confusion can be removed from the equation. Review collected by and hosted on G2.com.

There's nothing to dislike. Adding features that would make things even faster and more convenient for legitimate users would be way too easy to exploit. Review collected by and hosted on G2.com.

That I can do live troubleshooting with my clients and be able to see what is on their screen to diagnose issues. Review collected by and hosted on G2.com.

To be honest, I don't dislike anything about it. But I do wish this company to be a bit more innovative. Review collected by and hosted on G2.com.

With GoToAssist I can easily and quickly connect to my client's PC and see and control their desktop. As I work in support it is imperative that I am able to accurately understand the issue I am being asked to resolve. By connecting and interacting directly to the client's PC I am able to not only see any errors present, but I am also able to watch the client as they go through their process. By doing this I am able to track down any procedural issues much more quickly than by phone calls or emails alone. It is also important to use GoToAssist when working with a client with Windows 10 OS as I can connect as a service and am thus able to pass administrative access through my actions. Review collected by and hosted on G2.com.

There really is not much to dislike. The most delays or frustrations I experience are related to walking the client through the installation of the application. It is a little different for each browser. Most of the time it is not a big issue. Also, there are some times when client-side IT has locked down their access to the connection GoToAssist utilizes. Review collected by and hosted on G2.com.

The product is easy to implement within the support team. It is intuitive for the first time user. Review collected by and hosted on G2.com.

Audio is not able to be heard when in a remote session. You have to purchase licenses in groups of 5. It would be helpful for ad hoc or even have a concurrent user licensing scheme available for smaller companies. Review collected by and hosted on G2.com.

Go to Assist is an easy program to use. It makes it easy to access someones computer Review collected by and hosted on G2.com.

The only thing I did not like was that it was glitchy but mainly because of internet speed Review collected by and hosted on G2.com.

Quick setup, reasonably secure, most customers already have installed Review collected by and hosted on G2.com.

There's nothing to dislike, unless you count the fact that there are scammers taking advantage of its trusted name with their tech support cons. Review collected by and hosted on G2.com.

Super easy to use from the tech support side and easy for our customers to reach out to us. There are away settings and plenty of other settings for the user relating to speed and appearance. Review collected by and hosted on G2.com.

The 'away' setting doesn't have the ability to set to 'away until i change it'. It just has different time period in seconds, and after that period of time you get an annoying popup and you have to click 'still away' Review collected by and hosted on G2.com.

Consistently just works. Allows for submitting a reboot to the remote workstation, user reconnection, sending files, etc. Unlike many of our previous solutions, it does not lose remote control when a "Run as Admin" window is active. Review collected by and hosted on G2.com.

Occasionally is unavailable during business hours - usually when both GoToAssist and GoToMeeting are down at the same time. It's frustrating to pay for a solution which isn't available when you need it. As with all remote support solutions, it requires the end user to download an executable and run it in order to grant the remote control. Some users simply don't have permission to download and/or run applications that aren't certified by their IT team, and that can be a roadblock to using GoToAssist in some cases. Review collected by and hosted on G2.com.

I really like the ability to control a clients computer and mouse to walk them through a solution to their technical problems. Review collected by and hosted on G2.com.

Clients firewalls can sometimes prevent me from connecting to their system. Review collected by and hosted on G2.com.