LogMeIn Resolve Reviews & Product Details - Page 23

It is extremely fast to remote into a customers computer to troubleshoot issues they are having. Review collected by and hosted on G2.com.

Sometimes the Unattended Support sessions have issues when storing username and password. Review collected by and hosted on G2.com.

Ablility to remote into another system to help figure out any problems that have come about. Review collected by and hosted on G2.com.

Hard program to figure out at first. Took a little bit of time to get set up. Review collected by and hosted on G2.com.

It is very straight forward and easy to use. Remoting into a workstation for a customer takes less than 2 minutes. Review collected by and hosted on G2.com.

I honestly cannot find anything that I can say negative about the program. I've used it for over 4 years now in the course of my duties, and it NEVER fails. Review collected by and hosted on G2.com.

GoTo Assist helps our representatives show a customer how to use a feature on their own computer. We use this tool to help customers who struggle with verbal or written instruction, and also to capture information for bug reports. Review collected by and hosted on G2.com.

It would be helpful if we could record the session to send to the customer for reference, including audio. Right now, we use a separate tool to capture video while using GoTo Assist. It would be much easier to have this in the same place. Review collected by and hosted on G2.com.

The main advantage of GoToAssist is its simplicity in everything. It is easy to install, configure and use. It has good functionality and many useful tools such as chat, file transfer, password storage and much more. Excellent ability to automatically connect to remote computers, just save them in the list and connect when you need it. Review collected by and hosted on G2.com.

When we first started, the program's value seemed to us too high, but after working for a while in it we realized that the value is justified by the huge functionality. Review collected by and hosted on G2.com.

Once a session is established, the software works reasonably well at controlling remote PCs, transferring files, and delivering basic chat functionality with end user. Review collected by and hosted on G2.com.

This product is unreliable. Frequently disconnected from running sessions, frequently unable to login, un-attended systems fail to respond to connection requests. In delivering real time support to end users this created unnecessary frustrations and delays on both sides. This is why I actively recommend not using this product. Review collected by and hosted on G2.com.

The best features of GoToAssist are the interface, quick deployment, and easy session sharing. All of these features make for a much more pleasant experience as compared to competitors. The interface for GoToAssist is also easy on the eyes and doesn't have much clutter. Review collected by and hosted on G2.com.

The only problems with GoToAssist's products is the connectivity reliability and the LogMeIn, Inc acquisition. The remote support application does not handle intermittent connections very well and tends to disconnect easily. Also, clients sometimes lose connection and reinstalling the client side application is the only way to resolve the connection. One last dislike is the fact GoToAssist was recently acquired by LogMeIn, Inc. There have been changes already that have caused issues with both the client side and technician side that I don't approve of, mainly the speed of connections and the uptime of the overall service. Time will tell if any more problems arise from the acquisition. Review collected by and hosted on G2.com.

GoToAssist makes it easy for you to provide remote support to your users and clients. It has a small footprint installer, and easy for users to run and install remotely. Review collected by and hosted on G2.com.

Could have a little more information about the machines your remote into (ip, hardware specs, etc). Unattended support could be a little more customizable on specs and data from device. Displaying of internal and external IP of devices. Review collected by and hosted on G2.com.

This is easily the best screen share and remote service app there is on the market. It is slick works well and has a relatively small footprint. Its fast and allow me to log on as an admin to make administrative changes to the computer without being infront of it in person Review collected by and hosted on G2.com.

Some of my users are distrusting of the program because it has been used by "Microsoft Support" scammers in the past so some users don't want to use it. Review collected by and hosted on G2.com.

Really good ticketing system with lots of ticket types, categories, feedback which makes reporting very easy. The ticket side of the product is amazing. Review collected by and hosted on G2.com.

The remote support side of the product offers less features than their competitors and not at a competitive price. Review collected by and hosted on G2.com.