Best Software for 2025 is now live!
View the Winners
LogMeIn Resolve
Editedit
LogMeIn Resolve
By GoTo
Show rating breakdown
4.4 out of 5 stars
See all 439 LogMeIn Resolve reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by LogMeIn Resolve.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact LogMeIn Resolve
Optimized for quick response

LogMeIn Resolve Reviews & Product Details - Page 2

Editadmin

LogMeIn Resolve Overview

Editedit
What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
Show LessShow More
Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,486 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
Editedit

Official Downloads

Answer a few questions to help the LogMeIn Resolve community
Have you used LogMeIn Resolve before?
Yes

Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
439 LogMeIn Resolve Reviews
4.4 out of 5
  • Sort By:
    G2 Sort
439 LogMeIn Resolve Reviews
4.4 out of 5
  • Sort By:
    G2 Sort

LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Security and Investigations
AS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Go to resolve is one of the finest ticketing and remote desktop tool which help our work easier and better

The ticketing tool has got all the necesary feature that a basic person can understand and work upon. It is a user friendly tool where we can raise a ticket easily. We can also integrate it with multiple other softwares or aplications Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

When we connect to the remote access , remote pc or local pc doucments cannot be sent to printers . Which is one of the missing feature

And i belive it is under consideration of the product group team and they are working on it.

It is in devolepment pipeline. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Go to resolve helps us to remote into the users PC all over the world where we can troubeshoot the issue remotely and resolve it in timely manner.

It also helps me in antivirus and endpoint management as a security adminstarator

It also gains us some easier way to consiladate it with other application

This is also one of the good service desk tool.

All in one feature Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
See all videos
MV
Senior IT Support Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )
LogMeIn Resolve
Helpful?
Share
Admin Approval Link
MT
Software Developer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Goto Resolve is an easy to use tool when it comes to connect from web or from any device. Plus point isbthe client don't have to install anything on there end we can easily connect with there system.

Another great feature is the detailed description provided about the client system like current useage specifications etc. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

We might face issue like screen freezez in the mid of operation which needs to be reload and start the operation. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Easy to connect with client system from anywhere and with any device. User friendly UI. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
MG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The ease of deployment to our endpoints and the dashboard. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The most dislike I have about this product is the lack of reporting. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

GoTo Resolve is solving our remote management, remote support and patch management. This benefits my department by giving a single pain of glass to perform our daily support and monitoring task. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
P Prateesh S.
PS
Cloud Engineer, SRE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Goto Resolve is very reliable, it never gave up on me, we have used for managing tickets and remote assisting our product customers.

The best feature is the teams integration. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It has too many things to offer which might become consuming when someone wants to understand different features it provides.

An easy showcase of main feature would improve this problem. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

The tool has best helped us in the remote management to help our customers, It has turned out to be an effortless solution for our company Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Michael W.
MW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Ability to see users resources and transfer files easily. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes has issues with running on a mac so that can be problematic. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Ability to see what a customer is doing right or wrong and identifying issues with how they are using something or an actual issue we need to fix. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Devansh A.
DA
Associate - Projects
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Remote Access, Allows multiple sessions at a same time, Well settled with Mobile Device, Ease of Ticket Creation, Highly Secured with MFA and SSO Access. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Not easy for new guys as it requires bit of Technical Knowledge,

Monitoring can be an issue when in high load usage. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It has been installed on all the systems to resolve and troubleshoot technical issues on the go. Issues can be easily reviewed and resolved which in returns benefits with efficiency in terms of lagging due to Technical issues. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Rajnish S.
RS
Business Development Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It provides all the IT solutions needed at a single place, either it be RMM, Remote access, ticket monitoring, etc... Their customer support is really awesome, and available 24*7, anytime facing a challenge, you can easily connect with them... Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Still not found and dislike in the product or services... Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

As mentioned earlier, its a one stop solution for all your IT needs... Their assist feature helps me a lot in handling questions of my client in order to provide them immediate support... Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Ernesto N.
EN
End user services supervisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

its easy to use and deploy, and implement, , stable, secure you can integrate with SAML, and fast you can use it as an MDM Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

the professional version its a little expensive Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote support, software inventory Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Ranjeet V.
RV
Graduate Engineering Trainee
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Used for ticketing support, screen sharing , software solutions , easy integration with other services Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Their basic/free support plan have limiter number of access to support team. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I am working as clouds support eng 1 in aws ( Amazon) from last 20+ months.

I have seen many customers used screen sharing, desktop management.

Last case on which I worked is related to Remote desktop management for server by user . Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

LogMeIn Resolve Comparisons

Compare TeamViewer vs. LogMeIn Resolve
Compare TeamViewer vs. LogMeIn Resolve
LogMeIn ResolveVSTeamViewer
Compare LogMeIn Resolve vs. LogMeIn Rescue
Compare LogMeIn Resolve vs. LogMeIn Rescue
LogMeIn ResolveVSLogMeIn Rescue
Compare AnyDesk vs. LogMeIn Resolve
Compare AnyDesk vs. LogMeIn Resolve
LogMeIn ResolveVSAnyDesk
Compare LogMeIn Resolve ratings to similar products

Top Rated LogMeIn Resolve Alternatives

NinjaOne
(1,830)
4.7 out of 5
TeamViewer
(3,367)
4.5 out of 5
Atera
(788)
4.6 out of 5
See all LogMeIn Resolve Alternatives

Explore More

Best Task Management Software
Automating HR with Robotic Process as a Service
Google Cloud Run reviews
Order Fulfillment
Code Climate Velocity
Microsoft 365 Reviews
Quasi Contract
Best 3D Modeling Software
Pros and Cons Details
LogMeIn Resolve
Contact LogMeIn Resolve