This is a software name that almost everyone has heard of making people aware that it is a legitimate software. Some of these software names can be sketchy if the employee hasn't heard of this before. It makes it easy for the person to log in without having to really download any application. The uptime is almost always 99.99% percent. I think that I have only had one outage or two within the past 5 years of using the software. Its very reliable and can be used in mobile technology as well. Its very compatible that way. It has really come a long way. It is really more than just a remote software, it can be used for multiple things such as monitoring the server health. The software can also be used for inventory management allowing to see which the computer is on the network and which is offline. The third is that the help desk can assist while the person isn't even there, not having to authorizing th person to look at the computer. The sofware can provide alerts for you for various items happening on the network. There are many more things that can be done with this software, so I would hightly recommend it. Review collected by and hosted on G2.com.
When the administrator installs it on the computers of workstations making it readable for users, the user may or may not have the ability to disable the person from coming into the computer during work hours. This can be a bad thing because if the help desk or administrator needs to assist the person, and the software is being blocked by the employee, this can make things even harder as it is. The software doesn't allow for more than two sessions to happen at the same time. While you are helping employee 1 out, employee 2 has to wait until you are done if he or she needs remote assistance. When needing to take part of admin prompts, the software doesn't allow the help desk or administrator to input the password, it prompts the user making it difficult to over-ride the ACU prompts. This can be very frustrating for the help desk support and the person being assisted. Review collected by and hosted on G2.com.
Video Reviews
Goto Assist is very useful
All I have to do is send a link
438 out of 439 Total Reviews for LogMeIn Resolve
Overall Review Sentiment for LogMeIn Resolve
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I have been using Go To Resolve (formaly Go To Assist) for the past 3 years. I find it easy to use, easy to add users and easy to access remotely in order to provide support.
No user need to be on the other side in cases I need to access a different PC.
If neede for any questions, I found their customer service to be supper helpful and very friendly. Review collected by and hosted on G2.com.
What I dislike about Go To Resolce, is the lack of easy way to nstall the remote user access on the remote computer as it was under Go To Assist. Review collected by and hosted on G2.com.
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expectations. It was super easy to integrate. Review collected by and hosted on G2.com.
they could not import my trial data into the final version. I had to reinstall the agent on all clients again. Review collected by and hosted on G2.com.
The web dashboard allowing not only remote desktop assistance but also having the ability to check out the specs of the pc, its current use / processes etc and also having the powershell there to use has been great.
Powershell scripting batches of intalls / config changes / tweaks etc has also been useful especially for those stubborn machines not picking up group policies due to one issue or another. Review collected by and hosted on G2.com.
The AI is not quite there yet in my opinion, but it is improving all the time, I much prefer / trust my powershell scripts to what it produces, and everyone it has produced so far has needed a teak or two. Review collected by and hosted on G2.com.
What I really like on GoTo Resolve is the possebility to search devices by there username. Using other programs, I spend a lot of time, directing collegues, who needed help, to a software and instruct them how to give me access on there computer. With GoTo Resolve the only thing I need to know is who called me. I can find there device by simply looking for there name in the program.
I also really like that the application and the web version reconise my keyboard language. I give support to people in diffrent countrys with diffrent keyboards and Go To resolve have the best solution for the diffrent keyboards and I did not recived any problems what so ever.
I also like that I can use GoTo Resolve as application and on the Web. Runs very smooth on both and provides everything thats needed!
I also like that you provide a msi file for installation, so I can enroll it to all company devices.
The option to use a download link to direct support was okay, but I did not have too much occasions to test it. Review collected by and hosted on G2.com.
Since the recent update, the software performs very slow. I think it´s an issue of the update and that its likeley fixed soon.
The fact that I need to enter a security key is sometimes annoying. I know it´s always better to have security measures in place, but sometimes the settings reset it self, so insted of providing the security key once a week, it will be needed for every action and I need to reset it again.
Happend to me after I used the web version after a while of using the application. Review collected by and hosted on G2.com.
GoTo Resolve has made it easy for me to provide remote assistance to users and where when I'm anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip. Review collected by and hosted on G2.com.
The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. Review collected by and hosted on G2.com.
Very good software. I have used Goto Assist for many years Review collected by and hosted on G2.com.
Be careful of their terms of use. After using the service for many years, I retired recently. I was charged for yearly renewal of the service. The day I received the renewal invoice by email, I called and cancelled. They had already charged my credit card and informed me if I wanted to cancel, I had to do before the renewal date. I was never informed that the subscription was up for renewal. So now I have a year subscript for something I will not use. In my opinion this is very questionable business practice. Review collected by and hosted on G2.com.
Easier interface yet providing all important functionalities.
remote desktop feature is quite similar to anydesk
but unlike anydesk, It rarely has shown any connection issues. Its superfast and very reliable in terms of remote connection.
I have used it across macbook, windows and ubuntu. Its flawless across all platforms and easily integratable.
I also like the abundance of documentation available in case of any help.
Customer support is above par. They are able to resolve issues most of the time. Review collected by and hosted on G2.com.
Customer Support: Its at par only. At times, I had to do a lot of to and fro to get an issue resolved with the customer support. Delays are also frequent. Review collected by and hosted on G2.com.
I use GoTo Resolve to connect to our client's computers and servers to troubleshoot issues related to our software. It is better than other tools in the way that i don't have to guide clients to grant me specific permissions. Also it gives us control via web and clients don't have to install anything on their computers. Review collected by and hosted on G2.com.
Sometimes the screen freezes mid operation and we have to reload the URL to get access Review collected by and hosted on G2.com.
Everything is all together in one place and the UI is solid. The mobile app is also really good compared to other ticketing/inventory systems that I've used and that's a big plus for me. Being able to run scripts, manage devices, and remote software are all pretty great as well. Was pretty easy to implement into our environment and easy to integrate. Users didn't have a hard time getting acclimated to it as well as it's pretty simple to use. Review collected by and hosted on G2.com.
Could be user error on my part, but the software usage isn't as accurate as I would like. Amount of customization for help desk fields could be better. Review collected by and hosted on G2.com.
